Total 3 customer experience manager job vacancies in cbd area

Progress your career in a global company with leading professionals Offering a flexible work environment – tell us how BDO can support you Grow your skills with BDO's extensive training and resources Gain support to grow within you preferred career path BDO is a trusted adviser to clients seeking Audit, Tax and Advisory services. As one of the world’s leading Audit and Accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across an array of industry sectors. This is an exciting opportunity for an ambitious professional looking to progress their career with support from BDO. We’re looking for a Senior Manager to join our Audit and Assurance Quality team. Your Career in Audit and Assurance Quality Our Audit and Assurance Quality division of the Audit service line operates across the following areas that enable consistent execution and achievement of quality outcomes on audit and assurance engagements as part of the firm's quality management function: Audit and assurance methodologies Innovation and technology Learning and development Monitoring and remediation. The role The role offers an opportunity to lead and influence key quality initiatives and activities across the team. You will be joining a dynamic, high-performing team that embraces a culture of continuous improvement with an aim of achieving quality outcomes on a consistent basis. We offer a highly competitive salary based on level of experience. The Team BDO’s Audit and Assurance Quality (A&AQ) team supports BDO’s service lines to consistently deliver quality audit and assurance engagements to its clients. A&AQ supports teams in the application of audit and assurance standards and BDO’s methodology, performs monitoring activities to ensure continued compliance with regulatory requirements and internal policies, and evaluates and implements risk-mitigation strategies. A&AQ works closely with other teams to achieve quality outcomes. This includes collaboration with the Innovation Team in designing and implementing innovative and standard-compliant audit tools and solutions, and the Information Systems Auditors, to further support the audit service line. The team works closely with partners and the senior leadership team, supporting and informing strategic priorities. The team also supports staff from across the business by working with them to address complex technical audit and assurance queries, by developing and implementing practical guidance and support materials, and by facilitating continuous learning sessions for teams. Skills and experience 6+ years’ experience in a large professional services firm CA/CPA qualified or equivalent A ‘team player’ who brings a proactive approach to work Exacting attention to detail and a consistent high level of accuracy Strong communication skills and being able to problem solve through discussion with partners and senior staff In-depth knowledge of technical standards including ASAs, AASBs and APESB Code of Ethics Demonstrated knowledge and application of accounting standards (AASB, IFRS) Demonstrated experience in successfully managing, motivating & developing teams Experience in the design and implementation of audit quality initiatives is preferable. However you identify and whatever background you bring with you, please click ‘Apply’ if this is a role that would make you excited to come to work every day. What we offer: IDEAS | PEOPLE | TRUST What we value: ONE | BOLD | HUMAN | STRIVE | TRUST For further information, and to apply, please visit our website via the “Apply” button below.

About BDO BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors.  Our values are at the core of who we are and how we work with each other and with our clients. These values are the foundation of what we deliver, IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Learn more about BDO.  Current opportunity We are currently seeking an experienced Manager to join our vibrant and growing Business Services team. The Business Services group ensures our clients’ success by adding value in every aspect of their business through the provision of world-class advisory and compliance services. BDO's business advisers understand growth and success in the Australian and international markets and focus on helping our clients understand their business and provide practical strategies to help them succeed. Responsibilities include: Assist in management of the operational responsibilities of the Business Services teamAssist in management of the team to deliver high quality services to clients, and providing mentorship to junior staffReview and manage the delivery of complex financial statements and consolidated financial statements and Income Tax Returns prepared by team membersPreparation and analysis of complex management accounting reportsAssisting with the design, development and analysis of financial reporting modelsAssist in strategic business discussions with clientsConducting tax compliance reviews of tax returns, FBT returns, GST, and Payroll taxAdvising on tax planning issues, implementing tax planing and savings ideas for clientsAssist in setting budgets for specific jobs and explaining parameters and scope to teamStarting to develop external networks and market presentsUndertake ad-hoc duties as required from time to time. Skills/Attributes Required: Achieves successful outcomes through clear and effective communications and the ability to relate to othersDeveloping commercial skills with genuine levels of enquiries about wider business issues and application to client situationsGood problem solverStrong communication skills, able to adapt style to suit different audiences, and ability to explain complex issuesSelf-driven and assumes responsibility and accountabilityDeveloping leadership and management skillsCollaborative and solution focusedAbility to monitor progress and remain 'across' jobs; owning them and striving to adhere to short and long term deadlinesStrong attention to detailIs willing and driven, takes a proactive approachStrong digital skills including a good working knowledge of MS Office applications, cloud accounting platforms and add-ons Willingness and ability to bring new ideas to the table. Qualifications and Experience required: Prior accounting experience in an accounting firm environmentCA/CPA qualifiedGeneral consulting exposure to a range of clients What we will offer you BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package. We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with. As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer by Diversity Council Australia (DCA). To submit your application please click Apply or for further information please contact Michelle Lorschy on [email protected] Learn more what we offer at BDO.  IDEAS | PEOPLE | TRUST For further information, and to apply, please visit our website via the “Apply” button below.

Progress your career in a global company with leading professionals Grow your skills through BDO's extensive training with direct guidance from partners Providing a work-life balance: tell us how we can accommodate you Commensurate remuneration package* with add on benefits BDO have multiple opportunities for ambitious and talented individuals who are intent on being part of an exceptional and purposeful, professional services organisation. Our thriving audit practice works with some of Victoria’s most exciting, established, and emerging companies (private and public). *Negotiable salary based on relevant experience, starting from $120,000 (inclusive of super). The Team: BDO offers a level of work-life flexibility and autonomy to help accommodate your priorities and encourage a healthy and positive mind-set that allows you to thrive. We have an open and collaborative environment that will challenge and support your career path. Joining BDO will give you the opportunity to utilise the resources of a large global company, while operating as a smaller close-knit team. Skills and Experience: 4+ years Audit experience gained in a professional services firm Managerial experience (highly regarded) CA/CPA qualification (or equivalent) Responsibilities: Include, but not limited to: Mentoring junior staff & building close internal relationships Complete staff Performance Development Reviews, providing feedback and identifying training needs. Service line management, including contribution to overall service line strategy. Report on business KPIs as appropriate. Manage client work-in-progress, including drafting of invoices, forecasting, and following up on outstanding accounts High level of client service through on-site client visits Identify & communicate risk areas to clients Develop audit strategies & drafting of audit plans Execute audits for large proprietary & listed organisations Group audit instructions & documenting control environments Review files around technical accounting & audit requirements Draft management letters & audit completion reports Prepare & review of statutory financial reports However you identify and whatever background you bring with you, please click ‘Apply’ if this is a role that would make you excited to come to work every day. What we offer: IDEAS | PEOPLE | TRUST What we value: ONE | BOLD | HUMAN | STRIVE | TRUST For further information, and to apply, please visit our website via the “Apply” button below.