Total 154 job vacancies by AccorHotel

What we're looking for

You are an enthusiastic and motivated individual ready for the next step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You will assist in the management of all recruitment, personnel, training and development activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of AccorHotels’ Talent & Culture policies and initiatives. 

This role reports directly to the Director of Talent & Culture. You will be ensuring that all employees have a consistent and exceptional Talent experience.

What you will be doing

Reporting to the Executive Assistant Manager, you will be responsible for all kitchen operations in the hotel and will be working closely with the Food & Beverage and Sales & Conferencing teams.  You will have the opportunity to share ideas, introduce new processes and develop your management skills within a supportive leadership team. 

Your responsibilities will include:

• Running the kitchen on a day-to-day basis with hands-on cooking and food preparation intrinsic to the role
• Developing and mentoring a small team of chefs at various stages of their careers
• Menu planning and costing - we change our a la carte menus seasonally and your creativity will be important to the success of our food and beverage offerings
• Liaising with our sales and food & beverage managers to maintain and enhance service and product standards
• Rostering staff and controlling labour costs
• Maintaining safe work place and food safety standards to a high level
• Monitoring cleaning schedules and chemical control
• Ordering and controlling stock and managing suppliers and invoices

This is a hands-on role with primarily a weekday roster, which offers great scope and autonomy for the right candidate and an opportunity to further develop your skills in leadership and reporting. 

We are offering a competitive salary package negotiable for the right candidate, as well as hotel and dining discounts globally through the Accor ALL Heartist program, ongoing learning and development and the opportunity to network with the wider Accor community.

What you will be doing

• Providing food and beverage service to guests in our restaurants, bar, in-room dining and conference spaces
• Maintaining clean and safe work spaces and guest areas
• Ensuring food safety requirements are met
• Following set procedures for setting up, clearing, order taking, processing payments and stock management
• Communicating with other departments to ensure the highest level of guest service is maintained

What we are looking for

Great communication skills & presentation

A genuine interest in food and beverage

Demonstrated ability to work as part of a team

Experience in food and beverage is preferable, but a passion for providing great service is what we are looking for

We are looking for a part-time Guest Service and Reservations Agent who has a passion for engaging with and assisting guests and colleagues.  You will split your time between assisting the Front Office Duty Manager with the daily tasks on the Front Desk, and working with our Reservations team to handle reservations enquiries received via telephone or email.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Handling reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

The key duties of this position include, but are not limited to the following:

• Available to work 15 hours a week ( Fridays from 9pm to 5am and Sundays from 7am to 3pm)
• Actions cleaning duties within the kitchen, food preparation areas and scullery.
• Operates dishwashing machine as per instruction manual
• General pantry duties and maintain cleanliness of pantry, fridges and freezers
• Assist in the preparation of food as directed by the Executive Chef or supervisory team.
• Ensure all kitchens are kept clean and tidy according to current Health & Hygiene regulations.
• Ensure each outlet is supplied with sanitised clean and dry operational equipment.
• To count, sort and prepare operating equipment as required.
• Ensure all operating equipment, crockery, cutlery & glassware is hygienically and safely stored.
• Ensure correct handling of chemicals and equipment as per manufacturers instructions.
• To contribute to cost control through energy conservation and the careful use of water, cleaning materials and other appliances
• Ensure garbage is collected and disposed of correctly from all kitchen areas each shift.

As a successful candidate you will have:

• Previous experience in a commercial kitchen environment.
• Understanding of food safety requirements. 
• Previous cleaning, customer service or hospitality experience.
• A high standard of grooming and presentation.
• The ability and flexibility to work across a 7 day roster. 

In this role, you will:

Assist the Executive Chef and Executive Sous Chef in the supervision of the kitchen chefs, cooks and stewarding team.

Manage food preparation and production to deliver innovative and inspired dishes aimed to exceed customer and guest expectations

Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines

Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

Drive training, growth and development of kitchen Team Members of a lower level, ensuring consistent leadership is demonstrated in the kitchen during service periods

Together with senior chefs and restaurant leads, design menus for special offering with expectation to capture both in-house as well as the local community.

Key Responsibilities:

• Hands-On Leadership: Lead by example in providing exceptional high-end dining and service, ensuring every guest experience exceeds expectations.

• Team Motivation and Development: Maintain a motivated and highly skilled team, fostering a culture of excellence and ensuring a high standard of guest satisfaction.

• Talent Recruitment and Management: Collaborate with Outlet Managers and the Talent & Culture Team to recruit new team members and manage the life cycle of each staff member, from appraisal to performance coaching.

• Strategic Marketing and Revenue Generation: Develop marketing and promotions plans to drive incremental revenue and enhance guest engagement.

• Financial Accountability: Manage monthly costs, inventory, and daily operating expenses, ensuring efficient use of resources and achievement of budgeted profit targets.

• Compliance and Safety: Ensure compliance with all statutory, HSE standards, procedures, and processes, prioritizing the safety and well-being of both guests and staff.

• Reporting and Communication: Monitor, report, and document all operations with detailed explanations, and liaise with the General Manager on finance matters or discrepancies.

Reporting to the Portfolio General Manager, you will be part of the leadership team and manage engineering function with a hands on approach.

Keys duties include, but are not limited to the following:

• Ensure compliance standards are met in aspects of building, equipment, energy consumption, water, contractors, environmental and other brand programs.
• Proactively review hotel products, carry out maintenance and general repairs to ensure the smooth operation of all hotel departments
• Contractor Management
• Be actively involved in the Health & Safety of our guests and our team members
• Manage capital expenditure projects
• Develop and implement effective strategies and solutions to improve energy management, water management and conservation
• Drive Team Member Engagement and promote a positive team culture

What you’ll be doing:

• Assist in the day-to-day supervision of the housekeeping team
• Assist the Housekeeping Manager in driving the productivity, motivation and development of all Housekeeping team members
• Assist with the induction and training of new Housekeeping team members
• Ensure high cleanliness and productivity standards are met and kept in accordance to company guidelines
• Organise and allocate rooms for the rostered team members on shift
• Ensure appropriate chemical safety and Workplace Health & Safety standards and practices are maintained
• Be aware of labour costs and productivity output according to occupancy levels while also monitoring the room cleanliness standards through daily inspections

This is an opportunity to develop and execute the culinary experience for the hotel and take full accountability for business goals. A role with creative license & a chance to showcase your passion for food. You will collaborate closely with the hotel leadership team, and is responsible for talent development, overall financial performance of kitchen & stewarding operations and will actively contributes towards revenue generation. 

What you’ll be doing?

• Designing, costing and implementing innovative menus within the standalone venue positioning
• Recruit, select, train and inspire the kitchen & stewarding team, and assist in developing Accor’s next generation of kitchen leaders
• Oversee the food preparation, purchase and selection 
• Ensuing safety & hygiene standards & compliance across the food and beverage operation to achieve HACCP standard 
• Foster a learning atmosphere, championing continuous improvement, innovation, and a passion for providing exceptional service
• Creates standard recipe cards with pictorials, establish and maintain standard recipes (including photographic presentation) of all menu items while you will be driven to constantly redevelop menus, recipes, techniques and systems

Reporting to the Director of Reservations and Revenue, the Reservations Manager is a key player in managing inventory of Pullman, Novotel and ibis Sydney Olympic Park with 545 rooms in total. 

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.

We are looking for someone who has the ability to lead and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
• Support and value the contributions of all team members, creating trust and empowering our people  
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Showcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.

Your experience and skills include:

• Service focused personality.
• Proven customer services skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

The Pullman & Mercure Melbourne Albert Park are looking for an experienced senior human resources professional to take on the role of Director of Talent and Culture to join the Executive Team.

As the Director of Talent and Culture, you will partner with the business to develop and embed successful HR solutions. You will play an important role in leading and coaching our Talent and Culture Advisor, in addition to building the capabilities across our leadership team.

What you will be doing

• Overseeing the entire Talent & Culture function with a hands on approach
• Developing and implementing a strategic Talent and Culture plan for the Hotels
• Providing of advice and support to department managers
• Participating strategically in the team engagement action plan
• Managing industrial relations, ensuring legislative compliance and best practices are met.
• Leading and fostering talent development

We are looking for an enthusiastic and friendly Hotel Porter to join our Front Office team.  You will report to the Chief Concierge (President of Les Clefs d'Or!) and will spend your days helping our guests with a variety of enquiries, assisting with valet parking and promoting all the great things about Melbourne and beyond.  We want you to help wow our guests with the Pullman Albert Park experience.

Reporting to the Restaurant & Bar Manager, you will be responsible for confidently conversing with our guests, explaining the menu and beverage options, assisting with dietary requirements, and up selling where possible. You'll also be a strong team player, working well with other colleagues on the floor and with our kitchen team, to ensure a smooth, efficient, and positive service. Most importantly, you'll have a warm and engaging personality that ensures that The Quartier Bistro & Bar becomes a neighbourhood favourite. Your duties will include:

• Ensuring that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Keeping tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Take responsibility for your designated section and station.

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

At Mövenpick Hotels we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heart-warming moments and are looking for a part-time Night Auditor who wants more than just a job. Come, share your passion and start your journey with us!

As a Night Auditor you will be a critical part of the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. In the absence of management, you will also ensure that the general safety and security of guests, staff and the property is maintained at all times.

Your expertise will enable you to provide VIP service to our guests.  Your typical duties will include but won't be limited to:

• Welcoming our late arrival guests and farewelling our early departures.
• Managing daily reconciliation of hotel outlets and completing daily revenue postings.
• Preparing and distributing relevant reports to inter departments.
• Managing and confirming reservation details and accounts for in-house guests’ details ensuring all details are recorded accurately.
• Collating paperwork for departures and coordinate with the Front Office team.
• Providing supervision and support to the Front Office team and other departments when required.
• Responding to guest enquires and requests in a timely manner.
• Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Concierge and Reception.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.

We are seeking a highly experienced and passionate Portfolio Director of Talent and Culture to work on a Full Time basis. You will be responsible for managing all aspects of the human resources function and supporting the growth and development of the team with a hands on approach.

Keys duties include, but are not limited to the following:

• Reporting to the Portfolio General Manager, you will collaborate with the Leadership Team to provide  guidance, motivation & advice on all HR related matters
• Drive Team Member Engagement and promote a positive culture
• Develop and continually review HR strategy on learning & development, engagement, recruitment / retention,  rewards & recognition, workforce planning & people initiatives
• Act as a trusted advisor and provide advice in the resolution of issues including performance management, grievances, investigations, role changes and remuneration reviews
• Complete HR reports and projects

• Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility:
• Through the Chef de Parties and Kitchen Brigades hands on supervision of the food service operations on a day to day basis.
• Ensure food standards, preparation, presentation and cooking techniques meet hotel standards and maintained at that level.  Work with the kitchen brigade and take corrective action where appropriate if standards are not met.
• Strive continually for innovative, quality, value for money food, which is presented and served in the most complimentary way.
• Collate, photograph and cost all recipes.  Ensure they are followed accurately, and to the Hotel standards. Food is to be checked and tasted at all times and at the beginning of every service to check for freshness and quality.
• Cultivate a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Work closely with the front of house team to meet food and beverage operational objectives.
• Co-ordinate the weekly food requirements with regards to purchasing with consideration for delivery times, shelf life, forecasted sales and storage capabilities.
• Co-ordination of the stewarding team to meet the kitchen’s requirements.
• Ensure that all kitchen staff are fully briefed prior to commencing their shift.  Delegate duties to the shift Kitchen Brigade so all aspects of the shift are covered promoting a team working environment.
• Encourage Kitchen brigade to be aware of market needs and trends so their product meets these requirements.
• Take responsibility to ensure all required tasks and delegated projects are completed accurately and within given time frames.

• Operate as part of the Kitchen team in the pastry section with the highest level of professionalism and organisation.
• Work within the pastry section and take corrective action where appropriate and within company guidelines if standards are not met.
• Complete tasks in the production of pastries and desserts under the direction of the Restaurant Chef as required.
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Sofitel Brand Standard guidelines and maintained at that level.
• Meet and exceed guest expectations, enabling the Food and Beverage operation of each department to be recognised as purveyors of consistent, quality and value for money cuisine.
• Assist with training Commis Chefs and apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure the highest possible standard of hygiene is practised and maintained by the pastry section within the kitchen team to meet Health & Safety regulations and HACCP food preparation guidelines.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

Joining the commercial heart of our hotel and reporting to the Event Planning Manager, you will: 

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
• Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to group reservations are planned effectively and efficiently and your responsibilities will include: 

• Management of group room blocks and rooming lists
• Handle group accommodation queries and special requests 
• Manage Hotel inventory with relation to Group Reservations 
• Prepare group information and briefing for relevant Hotel departments
• Proactively seek and address feedback from clients and develop ongoing client relationships
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.