Total 57 job vacancies by AccorHotel

We are seeking for a Cleaner who can commit to the AM/PM rotation roster to join our professional team within the Qantas Lounges by Accor at the Sydney International  Airport. Reporting to the  Duty Managers, you will be responsible for keeping the Lounge neat and tidy.

Key duties of this role include, but are not limited to, the following: 

• Clean all public areas and back-of-house areas 
• Clean and maintain locker rooms, staff and public washrooms, toilets and showers.
• Carry out programmed / regular cleaning duties as allocated
• Use and clean equipment with care, reporting any defective equipment as set down in the procedures manual
• Ensure all department equipment is maintained to a high standard
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions

Qualifications

Previous experience in a similar role would be ideal 

• Preferred experience within the hospitality or hotel industry
• Understanding of food safety requirements.
• Ability to work under pressure
• MUST have flexibility to work various rostered shifts, including early mornings, evenings and weekends

Duties;

• Prepare and Serve Beverages:

  • Brew coffee and espresso drinks (lattes, cappuccinos, americanos, etc.).
  • Prepare and serve alcoholic drinks such as cocktails, beer, wine, and mixed drinks.
  • Follow standard recipes and adjust based on customer preferences.

• Customer Service:

  • Greet and interact with customers in a friendly and professional manner.
  • Take customer orders and answer any questions regarding the menu.

• Maintain Cleanliness:

  • Clean and sanitize equipment such as coffee machines and bar space. 
  • Maintain a clean work area, including countertops, seating areas, and barware.
  • Follow health and safety guidelines.

• Inventory and Stock Management:

  • Monitor stock levels of coffee beans, milk, syrups, alcohol, and other ingredients.
  • Replenish ingredients and supplies as needed.
  • Inform management of any low-stock items.

• Team Collaboration:

  • Work closely with other staff members, including servers, kitchen staff, and bartenders.
  • Assist team members during peak hours to ensure smooth operation.

Multiple temp positions available across our Sydney lounges which include the following positions:

• Lounge Runners (Food & Beverage Attendants)
• Bar Barista (experience required)

Our Head Chef Ben, is now in the hunt for a Demi Chef with skills to join the team to create some magic and mouth-watering meals. This is an amazing opportunity for someone looking for Full-time PM shifts.

Your duties include:

• Perform general or specialised cooking duties
• Ensure all food produced is in line with kitchen recipes and presentation standards
• Assist with the implementation and maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets
• Train or supervise other kitchen team members and promote flexibility and productivity

A Cook is responsible for supporting the culinary team in food preparation, cooking, and maintaining the kitchen's cleanliness and organization. This role serves as a foundational position for individuals looking to start a career or progress in the culinary arts.

Key Responsibilities:

Food Preparation: Assist in the preparation of ingredients, including chopping, slicing, dicing, and measuring. This may involve both cold and hot kitchen tasks.

Cooking: Execute basic cooking techniques and methods under the guidance of senior chefs. This can include grilling, frying, baking, sautéing, and more.

Recipe Execution: Follow established recipes and instructions for the preparation and presentation of dishes.

Assistance in Plating: Assist in the assembly and plating of dishes, ensuring they meet the established standards for portion size and presentation.

Cleanliness and Hygiene: Maintain a clean and organized work area. This includes proper storage of ingredients, cleaning utensils, and following hygiene and sanitation standards.

Inventory Control: Help monitor ingredient inventory levels and report shortages to the kitchen supervisor or chef.

Learning and Development: Continuously learn and improve culinary skills by seeking guidance from senior chefs, attending training sessions, and practicing cooking techniques.

Adherence to Safety Regulations: Follow kitchen safety rules and guidelines, including the safe use of kitchen equipment and handling of hot items.

The Cook role is a great entry point for those looking to build a career in the culinary arts and give you the knowledge and skills for career progression.

Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.

• Greet and Welcome Guests:

  • Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
  • Escort guests to their tables and provide menus.

• Manage Reservations:

  • Handle guest reservations and coordinate the seating plan to optimize table occupancy.
  • Monitor the dining area to anticipate guest needs and manage seating efficiently.

• Coordinate with Service Staff:

  • Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
  • Notify servers of any special guest needs, such as dietary restrictions or celebrations.

• Customer Service:

  • Answer guest inquiries regarding the menu, services, or special offers.
  • Address guest concerns or complaints in a professional and timely manner.

• Maintain Front-of-House Cleanliness:

  • Keep the reception and waiting areas clean and organized.
  • Monitor the cleanliness of the dining area and inform the cleaning staff as needed.

• Assist with Guest Payments (if required):

  • Help process payments when necessary or ensure that guest checks are handled promptly by the service team.

• Support Daily Operations:

  • Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
  • Perform other duties as assigned by the Restaurant Manager or Supervisor.

Applicants must be able to work a rotational roster including evenings, weekends and public holidays.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

• Meet & Greet customers at kerbside and assist with their luggage to the check in suite
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• To meet and greet all guests as they arrive and depart the First Class Lounges
• Ensure guests are entering the correct lounges with understanding boarding passes.
• Repetitive heavy lifting of passenger luggage's
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Occasional assistance with Qantas Hosts/F&B Departments
• Ensure, apply, and respect grooming, performance and conduct standards at all times.
• Assist with any additional duties required by management/Qantas
• Attend staff meetings and training sessions as required.

We are seeking a Casual Cleaner who can commit to the AM/PM rotation roster to join our professional team within the Qantas Lounges by Accor at the Sydney International  Airport. Reporting to the  Duty Managers, you will be responsible for keeping the Lounge neat and tidy.

Key duties of this role include, but are not limited to the following: 

• Clean all public areas and back-of-house areas 
• Clean and maintain locker rooms, staff and public washrooms, toilets and showers.
• Carry out programmed / regular cleaning duties as allocated
• Use and clean equipment with care, reporting any defective equipment as set down in the procedures manual
• Ensure all department equipment is maintained to a high standard
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions

We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the hotel. In this part-time role, you'll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.

Your key responsibilities will include:

• Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
• Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
• Ensuring effective communication of any issues during handovers at the start and end of each shift.

We are seeking a full-time Chef De Partie to join our team immediately and provide efficient, friendly and professional service to all of our lounge guests. We have opportunities available in our al la carte and buffet environments.

All of our roles are focused on exciting our guests with flair and enthusiasm and demonstrating a genuine passion for customer service.

• Support the Executive Chef in food preparation, ordering, and team development to meet lounge standards.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Work with and coordinate the work of apprentices in preparing and producing food as required.
• Assist with managing team members - performance and leading by example. 
• Responsibility for your designated area, as well as anticipation of guests needs
• Prepare and present with flair all menu items for buffet, a la carte and tray service as required to Lounge standards and within budget controls
• Ensure Food safety standards are met in all stages of the food cycle—delivery, storage, preparation, cookery, service, and rotation. 

Duties;

• Prepare and Serve Beverages:

  • Brew coffee and espresso drinks (lattes, cappuccinos, americanos, etc.).
  • Prepare and serve alcoholic drinks such as cocktails, beer, wine, and mixed drinks.
  • Follow standard recipes and adjust based on customer preferences.

• Customer Service:

  • Greet and interact with customers in a friendly and professional manner.
  • Take customer orders and answer any questions regarding the menu.

• Maintain Cleanliness:

  • Clean and sanitize equipment such as coffee machines and bar space. 
  • Maintain a clean work area, including countertops, seating areas, and barware.
  • Follow health and safety guidelines.

• Inventory and Stock Management:

  • Monitor stock levels of coffee beans, milk, syrups, alcohol, and other ingredients.
  • Replenish ingredients and supplies as needed.
  • Inform management of any low-stock items.

• Team Collaboration:

  • Work closely with other staff members, including servers, kitchen staff, and bartenders.
  • Assist team members during peak hours to ensure smooth operation.

We are seeking  Kitchen Hands to join our team within the Qantas Lounges by Accor at the Sydney International Airport. Reporting to the Executive Chef, you will be responsible for the efficient and effective operation of the Kitchen department. 

Duties;

• Wash and sanitise dishes, utensils, glassware, pots, pans, and kitchen equipment, using industrial dishwashing machines or hand-washing when necessary.
• Clean and maintain dishwashing machines and report any malfunctions or issues to management.
• Operate dish washing machine as per instruction manual
• Properly dispose of waste, garbage, and recycling materials.
• Action cleaning duties within the kitchen, food preparation areas and scullery
• Ensure all kitchens are kept clean and tidy according to current Health & Hygiene regulations.
• Ensure correct handling of chemicals and equipment as per manufacturers instructions.
• Prepare mise-en-place as required
• Promote a safe workplace by recognising hazards and promoting general WHS practices
• Occasionally help kitchen staff with basic food prep tasks (e.g., chopping vegetables, filling water containers) if required.
• Rotational roster 

Our Head Chef Ben, is now in the hunt for a Full-time Chef de Partie to join the team to create some magic and mouth-watering meals. This is an amazing opportunity for a current CDP looking for a change or someone looking to step-up in their culinary career.

Your duties include:

• Supervision of kitchen in the absence of the Head Chef and Sous Chef
• Maintain excellent presentation standards
• Lead team members by setting a positive example
• Assist Head Chef with menu preparation and ensuring adequate supplies
• Have stock control procedures implemented and maintained
• Liaise with Restaurant team members regarding any changes to menu items
• Assist Head Chef with preparation of rosters

• Assisting in the smooth operation of the Food & Beverage department 
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business

• Ensure correct documentation is completed for all goods entering and leaving the stores
• Ensure that all goods are correctly received in accordance with the quantities and quality stated in the purchase orders and specifications are accounted for and properly stored
• Coordinate the monthly stock take with appropriate Department Managers
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Produce monthly stock reports including usage and stock on hand
•  Maintain Inventory System Files
•  Responsible for the periodic review of stock levels and initiation of purchase requisitions following departments policies and procedures.
•  Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering
• Ensure all goods returned to suppliers are properly authorised and accounted for
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual

Reporting to the Food & Beverage Manager, as a Barista, you’ll be at the heart of our guests' experience, crafting quality coffee and beverages with care. You will create a warm and welcoming atmosphere, providing excellent customer service while delivering high-quality coffee consistently. Your responsibilities will include:

• Preparing and serving high-quality espresso coffee and other beverages.
• Assisting guests with menu options and dietary requirements.
• Maintaining cleanliness and hygiene standards in your station and service areas.
• Collaborating with the restaurant team to ensure smooth and efficient service.
• Ensuring orders are written clearly and correctly for the kitchen and cashier.
• Completing all other F&B Attendant duties, as required.

This is a newly created position which will support a Sydney Lounges stores teams with managing the deliveries and stocks received, and not limited to other responsibilities listed below;

• Ensure correct documentation is completed for all goods entering and leaving the stores
• Ensure that all goods are correctly received in accordance with the quantities and quality stated in the purchase orders and specifications are accounted for and properly stored
• Coordinate the monthly stock take with appropriate Department Managers
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Produce monthly stock reports including usage and stock on hand
•  Maintain Inventory System Files
•  Responsible for the periodic review of stock levels and initiation of purchase requisitions following departments policies and procedures.
•  Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering
• Ensure all goods returned to suppliers are properly authorised and accounted for
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual

• To meet and greet all guests as they arrive and depart the First Class Lounges
• Ensure guests are entering the correct lounges with understanding boarding passes. 
• Repetitive heavy lifting of passenger luggage's 
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Occasional assistance with Qantas Hosts/F&B Departments 
• Ensure, apply, and respect grooming, performance and conduct standards at all times.
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• Assist with any additional dutuies required by management/Qantas
• Attend staff meetings and training sessions as required.
• Meet & Greet customers at kerbside and assist with their luggage to the check in suite

Join a collaborative, friendly and passionate team across three portfolio properties to scope new opportunities, build rapport with clients to convert business across multiple market segments, while offering excellent customer service. No day is the same and opportunities for career growth is immense.

What you will be doing: 

• Proactively respond to sales enquiries through a variety of channels in a professional and timely manner.
• Prepare tailored client quotations and contracts, follow up, site inspection organisation with sales processes to effectively convert business opportunities.
• Build rapport and effective business relationships with professional, friendly process.
• Develop strong internal departmental communications and relationships with Revenue, Reservations, F&B, Front Office, hotel partnerships.
• Coordinate social media, marketing and PR campaigns.
• Train and develop deep knowledge across property portfolio.
• Manage enquiries in Accor systems and reporting processes.
• Work effectively in a team as well as independently.

What you’ll be doing:

• Food preparation for breakfast, lunch, dinner, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure all food produced is in line with kitchen recipes and standards.
• Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

• To meet and greet all guests as they arrive and depart the First Class Lounges
• Ensure guests are entering the correct lounges with understanding boarding passes. 
• Repetitive heavy lifting of passenger luggage's 
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Occasional assistance with Qantas Hosts/F&B Departments 
• Ensure, apply, and respect grooming, performance and conduct standards at all times.
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• Assist with any additional dutuies required by management/Qantas
• Attend staff meetings and training sessions as required.
• Meet & Greet customers at kerbside and assist with their luggage to the check in suite

Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.

• Greet and Welcome Guests:

  • Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
  • Escort guests to their tables and provide menus.

• Manage Reservations:

  • Handle guest reservations and coordinate the seating plan to optimize table occupancy.
  • Monitor the dining area to anticipate guest needs and manage seating efficiently.

• Coordinate with Service Staff:

  • Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
  • Notify servers of any special guest needs, such as dietary restrictions or celebrations.

• Customer Service:

  • Answer guest inquiries regarding the menu, services, or special offers.
  • Address guest concerns or complaints in a professional and timely manner.

• Maintain Front-of-House Cleanliness:

  • Keep the reception and waiting areas clean and organized.
  • Monitor the cleanliness of the dining area and inform the cleaning staff as needed.

• Assist with Guest Payments (if required):

  • Help process payments when necessary or ensure that guest checks are handled promptly by the service team.

• Support Daily Operations:

  • Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
  • Perform other duties as assigned by the Restaurant Manager or Supervisor.

Applicants must be able to work a rotational roster including evenings, weekends and public holidays. 

Are you a master of first impressions?  Do you have a passion for hospitality and enthusiasm for working with people?

Pullman Sydney Airport is looking for a Full-Time Guest Service Agent to join our friendly and dynamic Front Office Team.

• Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome.
• Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Checking guests in and out and maintaining their account using our PMS, Opera.
• Answering guest queries in a positive and effective manner.
• Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.