Total 112 job vacancies by AccorHotel

We are currently seeking a Meeting and Events Sales Manager for a fixed term of 5 months as a parental leave contract. Reporting to the hotel’s General Manager, your focus will be on stimulating new business whilst building and maintaining long term value-based client relationships. 

Responsibilities include:

• Manage all reactive Meeting and Event enquiries
• Proactive Sales to achieve budgeted Meeting and Event revenues
• Coordinate execution of Meeting and Events with other involved departments
• Drive sales to ensure conversion targets are achieved and monitor success regularly
• Conduct client site inspections
• Weekly and monthly reporting on performance of Meeting and Events

in this role you will:

• Thoroughly inspect designated rooms and public areas, guest corridors, guest lift, lobbies, service areas, cupboards, fire exits, staircases. 
• Ensuring that these areas are systematically cleaned in accordance with the established procedure.
• Supporting the housekeeping team while on shift to meet and where possible exceed customer and guest expectations, enabling the Housekeeping team of the hotel to be recognized as purveying consistent, quality and value for money accommodation
• Competent in opening and closing procedures for the Housekeeping
• Assist with identifying areas where re-training, refresher training and self-checking training is required, and conduct training accordingly.
• Ensure that the control and procedures of “Lost and Found” is properly recorded and stored accordingly.
• Greeting guests’ ensuring enquiries and complaints are actioned in a caring and courteous manner and that they are reported to the Housekeeping management team.
• Inform the Housekeeping Manager and Supervisor of any instances of misconduct by staff.
• Direct all reports of any incidents, complaints, suspicious persons or safety hazards to the Housekeeping Manager or Housekeeping Supervisor
• Monitoring room cleaning times to ensure productivity is maintained
• ny other reasonable duties within the Housekeeping management team scoope as required

Reporting to the Operations Manager, this role leads the housekeeping function of ibis Styles Brisbane Elizabeth St. 

You will be responsible for:

• Rostering
• Ordering Inventory
• Lost property
• Productivity
• Cleanliness standards of rooms
• Work allocations
• training and onboarding of new team members
• Guest complaints
• Laundry

In this role you will:

• Leading the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Involvement in recruitment activities such as applicant screening, phone screens, in person interviews, reference checks, etc.
• Leading onboarding and training of the Front Office team ensuring they are trained in all aspects of their role
• To develop departmental training manuals and implement department training programs
• Supervision of lobby services (including car parking and porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Daily liaison with the Revenue & Reservations office to ensure accuracy in room allocation and maximising of yield.
• Preparation of reports as required

Bring your passion for fine food, culinary and bar service excellence to Cuvee, Sofitel Brisbane Central’s chic and sophisticated lobby bar.

As a Full Time Assistant Bar Manager, you will lead your team to create unforgettable dining and social experiences for our guests in the stunning and lively surrounds of Cuvee.

What you'll be doing:

• Report to the Food and Beverage Management on daily operations
• Lead, mentor and train the Cuvee operations team members
• Assist to manage and delegate duties ensuring Sofitel brand standards are maintained
• Liaise with the kitchen to ensure the highest standard of food quality and presentation
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met 
• Collaborate with other hotel departments to plan new product and service offerings
• Promote a strong Heartist culture and a team focused on creating unforgettable guest experiences.

• Oversee daily operations of the Food and Beverage department, ensuring exceptional service standards are maintained.
• Train, mentor, and lead a team of F&B staff to deliver high-quality guest experiences.
• Collaborate with kitchen staff to ensure efficient food preparation and presentation.
• Ensure compliance with health and safety regulations and uphold The Sebel's standards of cleanliness and hygiene.

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves
• Roster includes working morning, afternoon, evening and overnight shifts
• Upsell the Food and Beverage department and serve barista coffee and beverages

Bar/Barista

Are you passionate about guest interaction, have impeccable service skills and are looking to develop a rewarding career in the hotel or hospitality industry?

Are you sick of casual, inconsistent hours each week?

Join our front of house team at the Qantas Lounge by Accor Brisbane.

This role would ideally suit someone looking for a 4/5 week ongoing roster.

Key responsibilities:

• Face-to face interaction with a high volume of guests daily visiting the lounge
• Creating memorable experiences providing food and beverage service - fine dining/a la carte experience would be an advantage 
• Liaising with kitchen team to ensure the highest standard of food quality and visual appeal
• Ensuring the Qantas brand standards are maintained
• Ability to work a permanent/part-time roster.
• AM roster 3.30am-5.30am starts/ Night roster - Start times 12.30pm-2.30pm, must be flexible with finish time due to flight schedules

What is in it for you:

• Deliver memorable service experiences for Qantas Frequent Flyers in one of the world's best airline lounges
• Access to Qantas Staff Travel benefits program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Staff meals included
• Free airport parking
• Uniform included and dry cleaning

We have an exciting new opportunity for a strong leader to join our leadership team as a Full Time Revenue Manager – Maternity Leave Contract until January 2025. 

With a hands-on approach, as the Revenue Manager you will executive our revenue management strategy as well as:

• Maximise revenue to achieve budgeted and forecasted revenue targets.
• Focus on trend recognition, demand anticipation and opportunity analysis.
• Develop and implement systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
• Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.

*This role offers flexible working arrangements.

Our Heartist Culture

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive! We live by our 4 key principles:

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

• Assist Maintenance Manager with day-to-day operations of hotel maintenance, including pool, spa, and HVAC systems.
• Perform fixture repairs and replacements, such as lightbulbs, windows, and doors.
• Conduct basic plumbing maintenance on taps, basins, and toilets.
• Inspect and maintain public spaces and guest rooms for preventative maintenance.
• Execute painting duties with precision and attention to detail, ensuring high-quality workmanship.

The role

In this role you will create memorable experiences for our guests through:

• Exceptional Food & Beverage service with all interactions.
• Maximise sales opportunities by upselling items
• Assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages.
• Being a bartender with flair!

Reporting directly to the Hotel Manager, this hands-on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit.

You will:

• Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
• Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
• Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
• Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
• Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
• Lead the team by example with impeccable grooming and presentation.
• Have a passion for creating exceptional experiences for our guests.
• Understanding emergency response procedures

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

Elevate your career to a whole new level with us and join our high-performing kitchen team.

We are currently seeking a Full Time Chef de Partie to join Sofitel Brisbane Central’s culinary brigade. As an experienced member of the kitchen team, you will play a significant role in supervising operational aspects of the kitchen and ensure food hygiene and safety procedures are followed.

You’ll reward us with:

• Be responsible for the kitchen in the absence of the Sous Chefs
• Ensure employees are following procedures according to department and hotel policies. 
• Follow stock rotation and minimum wastage by control procedures and ensure adequate supplies are available for service
• Maintain strict food hygiene and safety procedures
• Prepare and produce menu items to established recipes and methods ensuring the production of high-quality food
• Assist with the maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets.

We are currently seeking a dynamic Chief Engineer to lead our Engineering Team. In this role, you will report directly to the hotel manager, demonstrating the ability to effectively manage priorities and maintain composure under pressure. 

Your main responsibilities are:

• Leading a team to plan and carry out preventative maintenance and general repairs throughout the hotel to ensure standards are maintained for guest comfort.
• Designing and implementing solutions to improve energy management and conservation.
• Contractor management and ESG Management.
• Ensuring the hotel upholds OH&S and fire safety responsibilities.
• Quarterly audit reporting and monthly maintenance reporting.
• Maintaining records of repair work and daily checks as required by local Council, Government and manufacturer specifications.
• Liaising closely with other departments to ensure minimal impact of repairs and maintenance on operations.
• Researching, recommending and liaising with the General Manager regarding procedures to improve the overall efficiency of the department.
• Prepare and submit capex proposals and manage capex projects

Want a career in Finance or Front Office but not sure where to start? A Night Auditor takes care of the hotel’s financial transactions and balances the books during the quietest time of the day – night time! Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days.

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. This role is often underestimated and overlooked, however comes with industry award pay rates and special night benefits such as free parking. Create your pathway to a career in finance with Sofitel Brisbane and Accor.

What you'll be doing:

• Conduct the hotel auditing process on a nightly basis
• Deliver luxury service to internal and external guests
• Respond to guest requests and assist with overnight hotel duties
• Perform administrative duties
• Process financial transactions and produce reports.

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality. A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

This position is for an 8 month fixed-term parental leave cover and is perfect for a Front Office and Reservations specialist who can imagine themselves delving into their next opportunity to learn and grow, with potential for a future permanent position for the right candidate. 

What you will be doing:

• Maximise all sales opportunities through a strong knowledge of the hotel and facilities
• Manage all facets of group accommodation bookings, maximising occupancy, rate and guest experience
• Monitor the quality of reservations, the statistical information provided and inter-departmental communications to ensure the effectiveness of the department
• Work closely with the Sales and Events teams to execute group arrivals and movements
• Handle guest enquiries in a courteous and effective manner, following through to ensure all issues are rectified to a high level of satisfaction
• Develop effective relationships with conference clients, PCOs, hotel suppliers and other properties
• Assist the Reservations Manager in leading the team to ensure yield strategies are implemented and targets are met. 

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

• Assist Maintenance Manager with day-to-day operations of hotel maintenance, including pool, spa, and HVAC systems.
• Perform fixture repairs and replacements, such as lightbulbs, windows, and doors.
• Conduct basic plumbing maintenance on taps, basins, and toilets.
• Inspect and maintain public spaces and guest rooms for preventative maintenance.
• Execute painting duties with precision and attention to detail, ensuring high-quality workmanship.

We have an exciting new opportunity for a coffee enthusiast to join our team as a Casual Barista/breakfast.

As a Barista – Spice Central Kitchen & Bar you will brew memorable experiences for our guest whilst promoting best coffee practice and training within the hotel.

What do we offer?

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive!
We live by our 4 key principles:

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

In this role you will:

• In liaison with F&B management leaders, responsible for the day-to-day operations of the Spice Central Kitchen and Bar, Conferencing and In Room Dining operations
• Deliver personalised service with passion and professionalism, constantly striving to maintain and exceed our guests’ expectations and Heartist Service philosophy
• Animate the restaurant and bar to make it a fun, unique and enjoyable experience for all guests through creative activations, events.
• Control the beverage stock and carry out regular stock takes.
• Familiarize yourself with VIP and regular guests to ensure their requests and needs are met.
• Be knowledgeable and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies

If you are a chic and energetic professional looking for an opportunity to bring to life the world renowned Sofitel brand, say "oui"!. You will be responsible for uplifting our hotel revenues by ensuring the seamless execution of the marketing strategy. All while exuding a sense of modern luxury and ensuring our guests find their joie de vivre.

This position is a 12 month fixed-term parental leave cover and is perfect for a marketing professional who can imagine themselves delving into their next opportunity to learn and grow, with potential for a future permanent position for the right candidate.

Marketing is crucial to the commercial outcomes of the hotel, and has a direct impact on its operations, so you can expect to grow into a well rounded business influencer and an architect of exceptional experiences. You will be supported and lead by a team of hospitality industry experts both in the hotel, and as part of the greater Sofitel network.

• Ensure content across all third-party websites is accurate and promotions are updated.
• Design and distribute internal and external marketing collateral for food and beverage, leisure, conferencing and corporate market segments.
• Assist with the organisation and execution of hotel events.
• Manage stock orders for our in-house patisserie, ChouChou.
• Manage online ordering and booking platforms by updating descriptions and images, developing marketing emails, exporting and reporting, ensuring policy compliance, and creating offers.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are currently seeking full time, part time and casual Commis Chefs to join our culinary brigade in breakfast buffet, a la carte, and patisserie. The successful applicants will have relevant trade qualifications, thrive working in a fast-paced environment, be creative, have a positive upbeat attitude and be passionate about food and luxury guest service.

Commis Chef (Full Time, Part Time, Casual)

In this role you will be producing menu items for our signature buffet and a la carte restaurant dining. 

Commis Chef – Pastry (Casual)

In this role you will bring to life the creations of our French boulangerie, Chou Chou. You will work as part of a small team to produce pastries and gateaux for Chou Chou and other hotel areas.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

• Assist in the management of the day to day operation of Concierge, Porter and Valet services
• Full utilisation of the Front Office Concierge systems ensuring accuracy in use and a range of reports to meet operational needs are produced
• Provide regular training and development opportunities for the team
• Assist in the preparation of Front Office Concierge monthly reports, commenting on key performance indicators as required
• Ensure public areas are clean and well presented with regular monitoring
• Ensure all incidents, inspections and discrepancies are recorded in duty logs.