Total 112 job vacancies by AccorHotel

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

Join our energetic kitchen team as a Commis Chef and be a key player in our culinary success! In this role, you'll assist our chefs by preparing and cooking meals across various outlets, from breakfast to dinner. You'll handle mise en place, monitor stock levels, and ensure that all food is stored and managed to the highest health and hygiene standards.

You will also efficiently manage your section, maintain rigorous stock rotation, and ensure every dish meets our top-quality standards. If you’re passionate about cooking, thrive in a fast-paced environment, and are excited to contribute to our kitchen’s success, we’d love to hear from you!

Are you a night owl with a passion for Hospitality?

Mercure Brisbane Spring Hill is seeking an enthusiastic Overnight Hotel All Rounder to bring their skills to our vibrant hotel. You will be the go-to person across Housekeeping, Kitchen, and Front Office, ensuring our guests enjoy a seamless and exceptional experience from the moment they walk in. 

Duties and responsibilities include but are not limited to:

• Maintain and clean public areas of the hotel
• Prepare, cook, and deliver ordered meals/snacks
• Ensure guests are attended to promptly and efficiently in a professional manner and without delay 
• Provide passionate and friendly service to external and internal guests 
• Ensure security policy and procedures are maintained and adhered to 

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across different market segments.,

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across all market segments.
• Implement  a sales plan that includes both proactive and reactive initiatives to achieve business objectives and budgeted profits for the hotel
• Taking a proactive and innovative approach to acquiring new business.
• Promoting and selling the hotel's products and services, including conference and event spaces as well as food and beverage outlets.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing
• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue

Belong in a place where you can be yourself and love what you do. Elevate your culinary skills to new levels of excellence.

A Career that lets your passion shine:

• Assist with ordering necessary food items accordingly to business needs and demands.
• Prepare mis-en place as required.
• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure all ingredients are properly measured, weighed, and prepped for use.
• Maintain high standards of hygiene and cleanliness in the kitchen at all times.
• Assist in the management of kitchen inventory, ensuring proper storage of food items and maintaining stock control procedures
• Adhere to all food safety and sanitation regulations.
• Participate in training and development opportunities to enhance your culinary skills.

This is your opportunity to join our amazing & diverse Housekeeping team. As a key member, you will be representing our friendly and professional service philosophy. You'll also join a supportive team who look out for one another every day.
 
Key duties of this position include, but are not limited to the following: 

• Cleaning guest rooms; including bedrooms, bathrooms, kitchens, floors, and corridors to the hotels high standards for guest arrivals and room moves
• Ensuring towels and linen are refilled, replaced and stored correctly
• Reporting any lost property following correct hotel procedures
• Ensuring all equipment is maintained, used and stored correctly
• Using appropriate chemicals for cleaning purposes ensuring safe work practices are maintained

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

In this role you will:

• Rinse dirty crockery and cutlery, stack in the dishwasher, unload and put away
• Wash pots by hand
• Ensure that all Food and Beverage outlets are provided with clean and sanitised operating equipment
• Use correct handling techniques to transport and store food items
• Wipe down benches
• Sweep and mop floors

In this role you will:

• Clean guest rooms, storage areas and corridors as allocated to the required standard.
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Report any lost property following correct procedures.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure guest laundry is handled in line with Hotel policy.
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and guest rooms at all times by adherence to security procedures.  Report any suspicious persons or items to Supervisor.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.

In this role you will:

• Providing quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

In this role you will:

• Prepare conference proposals and contracts, covering venue, function, menu and accommodation costs.
• Coordinate the entire cycle of conference and events from enquiry to post-event follow-up ensuring client satisfaction.
• Co-ordinate and host familiarisation and site inspection activity including follow-up in conjunction with sales team.
• Achieve budget targets relative to the conference and events department. 
• Assist in the telemarketing for new clients and define their potential to the business.
• Co-ordination and production of conference collateral material, in liaison with the Digital Marketing Manager.
• Lead weekly Banquets Event Order meetings and co-ordinate between conferencing and other relevant departments to ensure that preparations for conferences have been made.

As a Guest Service Agent with Mercure Brisbane Spring Hill, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalised greeting, care in guest room selection and knowledge of the Hotel will ensure our guests have a lasting memory of their visit.   

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies

The Director of Food and Beverage at Sofitel Brisbane Central is responsible for leading managers and team members in the food and beverage outlets and meeting and events operations to ensure the seamless execution of luxury food and beverage service in the hotel.

This role is hands on and requires leadership through action. It’s perfect for the person who is passionate about developing others and seeing them succeed. Being a leader in guest service will come naturally to you, from your passion for guest and team satisfaction and engagement. Driving innovation and efficiencies from ideas to successful implementation in the outlets will lead you to deliver products and experiences that are second to none.

Success in this role is the ability to display humble excellence by leading from the front, developing your people, and providing amazing experiences, all with a flair of Frenchness that is part of the Sofitel brand DNA.

What you will be doing:

• Oversee all hotel food and beverage and meeting and events operations
• Provide direction and guidance to the relevant managers to ensure profitable and engaging departments
• Live and breathe the Sofitel values and brand pillars, ensuring these are evident in all food and beverage areas and team member behaviours
• Be a leader for sustainability and social responsibility and encourage the team's participation 
• Drive innovation within the food and beverage teams and operations
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong culture and a team focused on creating unforgettable guest experiences.

Sofitel Brisbane Central, our 5-star luxury hotel in Brisbane City. We invite you to discover the best of the river city from our doorstep, indulging in and celebrating the pleasures of life. #SofitelFrenchZest

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team on your various projects.

We have an opportunity for an experienced process driven, detailed Administrator that is fluent across Microsoft Suite.   Purchase Plus, Sidekick & Opera Cloud exposure &/or understanding would be advantageous.  This role is perfect for someone wanting to gain exposure to the dynamic hotel engineering operations for a 6 month fixed term, with the potential for extension.

Duties will include, but are not limited to:

• Email correspondence
• Handling of invoices, purchase orders & reconciliations.
• Communication with internal stakeholders, such as our Hotel Manager, leadership team & contractors  
• Follow up & update compliance requirements
• Extraction of data for reporting  

In this unique role you'll get an opportunity to practise and enhance your people leadership skills, and grow your operational management skills. This role reports to the Operations Manager of the hotel and takes ownership over The Social, our in house restaurant and collaborates closely with the Sales and Marketing and Kitchen teams to ensure our functions and conferences are a wonderful experience. 

The key responsibilities in this role are unique to this hotel and include:

• Rostering to ensure coverage is maintained at all time - this includes supporting the team to find coverage during times of illness
• Being an integral part of service - there are times when you will be the only person on shift and it's a requirement that you are a 'hands-on' professional. 
• Ownership of guest experience in the restaurant
• Ordering and Stock Control - You will have responsibility of all ordering and inventory for the restaurant and liaising with the Executive Chef and Sales and Marketing for conferences and events
• Reporting responsibilities - this includes daily, weekly, and monthly reporting requirements
• Ensuring the team are trained as F&B superstars and are also growing and learning new skills for their own development
• Recruitment for the team as required with the assistance of the Talent and Culture Manager

Casual Storeperson required for casual shifts.

Current working rights within Australia are required for this position

As a member of the Accor team you will support our logistics operations across both the Domestic and International airports.

Supporting our Qantas Lounges team, core responsibilities for this position include:                                                   

• Manual handling duties -  Liaising with external freight distributors and suppliers delivery stock to the airport.
• Checking delivery notes and receival stock via airport security
• Maintaining stock control                         
• Supporting our front of house and kitchen teams with restocking key service points such as bar and kitchen fridge and freezers and food and beverage storage areas. 
• Strong understanding of Workplace Health and Safety                                     

Accor Benefits include:

• Staff meals during each shift
• Free airport parking
• Uniforms and dry cleaning included
• Amazing Accor accommodation and food and beverage discounts
• 6 Months service+ - Staff flight discounts

As a Commis Chef at Sofitel Brisbane Central, you will have the opportunity to choose where you practise your culinary skills, as we offer positions across various kitchens including: A la Carte; Pastry; Cold Larder; and Production. Our kitchens service multiple hotel outlets and services such as breakfast, lunch, dinner, in-room dining, buffet, patisserie, meetings, events and the Club lounge.

With state-of-the-art kitchens catering to all areas of food production, we encourage you to tell us your passion and we’ll develop a culinary career plan for you!

Key Responsibilities:

• Assist in the preparation and cooking of dishes according to the established recipes and standards.
• Support the senior chefs in maintaining high standards of food presentation and quality.
• Perform basic kitchen tasks, such as chopping, peeling, and cleaning, to ensure efficient kitchen operations.
• Help in managing inventory by properly storing and handling ingredients and supplies.
• Adhere to all food hygiene and safety regulations, ensuring a clean and organized work area.
• Participate in team meetings and training sessions to continuously improve culinary skills and knowledge.
• Collaborate with kitchen staff to maintain a positive and productive work environment.

As a Commis Chef at Sofitel Brisbane Central, you will have the opportunity to choose where you practise your culinary skills, as we offer positions across various kitchens including: A la Carte; Pastry; Cold Larder; and Production. Our kitchens service multiple hotel outlets and services such as breakfast, lunch, dinner, in-room dining, buffet, patisserie, meetings, events and the Club lounge.

With state-of-the-art kitchens catering to all areas of food production, we encourage you to tell us your passion and we’ll develop a culinary career plan for you!

Key Responsibilities:

• Assist in the preparation and cooking of dishes according to the established recipes and standards.
• Support the senior chefs in maintaining high standards of food presentation and quality.
• Perform basic kitchen tasks, such as chopping, peeling, and cleaning, to ensure efficient kitchen operations.
• Help in managing inventory by properly storing and handling ingredients and supplies.
• Adhere to all food hygiene and safety regulations, ensuring a clean and organized work area.
• Participate in team meetings and training sessions to continuously improve culinary skills and knowledge.
• Collaborate with kitchen staff to maintain a positive and productive work environment.

As a Commis Chef at Sofitel Brisbane Central, you will have the opportunity to choose where you practise your culinary skills, as we offer positions across various kitchens including: A la Carte; Pastry; Cold Larder; and Production. Our kitchens service multiple hotel outlets and services such as breakfast, lunch, dinner, in-room dining, buffet, patisserie, meetings, events and the Club lounge.

With state-of-the-art kitchens catering to all areas of food production, we encourage you to tell us your passion and we’ll develop a culinary career plan for you!

Key Responsibilities:

• Assist in the preparation and cooking of dishes according to the established recipes and standards.
• Support the senior chefs in maintaining high standards of food presentation and quality.
• Perform basic kitchen tasks, such as chopping, peeling, and cleaning, to ensure efficient kitchen operations.
• Help in managing inventory by properly storing and handling ingredients and supplies.
• Adhere to all food hygiene and safety regulations, ensuring a clean and organized work area.
• Participate in team meetings and training sessions to continuously improve culinary skills and knowledge.
• Collaborate with kitchen staff to maintain a positive and productive work environment.

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
• Provide guests and visitors with local information from your vast array of knowledge regarding the city attractions and amenities

WHAT YOU WILL BE DOING:

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are currently seeking a full time Demi Chef to join Sofitel Brisbane Central’s culinary brigade.

As an experienced member of the kitchen team, you will assist to supervise operational aspects of the kitchen and junior Chefs, and ensure food hygiene and safety procedures are followed.

Elevate your career to a whole new level with us and join our high-performing kitchen team.

We are currently seeking a Full Time Chef de Partie – Pastry to join Sofitel Brisbane Central’s culinary brigade.

You will be a key driver in bringing to life the creations of our French boulangerie, Chou Chou. You will work as part of a small team to produce pastries and gateaux for Chou Chou and other hotel areas.

As an experienced member of the kitchen team, you will play a significant role in supervising operational aspects of the kitchen and ensure food hygiene and safety procedures are followed.

What you will be doing:

• Be responsible for the pastry kitchen in the absence of the Sous Chefs
• Produce pastries and gateaux for Chou Chou boulangerie
• Ensure employees are following procedures according to department and hotel policies
• Follow stock rotation and minimum wastage by control procedures and ensure adequate supplies are available for service
• Maintain strict food hygiene and safety procedures
• Prepare and produce menu items to established recipes and methods ensuring the production of high-quality food
• Assist with the maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets.

Elevate your career by joining the prestigious Sofitel Brisbane Central with the largest conferencing operation in Brisbane, where excellence is not just a standard but a way of life.

We are currently seeking dedicated and enthusiastic individuals for various casual and part time roles within our Conference and Events Operations team.

Success in this role is the ability to learn quickly and the desire to provide phenomenal service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training. Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards.

A Responsible Service of Alcohol certificate, positive attitude, immaculate personal presentation and the ability to say “Bonjour” is a must.  

Event set up and pack down - Food and Beverage Attendant

Work with your team to set up and pack down conference rooms promptly and accurately to the specifications described on the function sheets ensuring cleanliness and organisation, and assist in various food and beverage duties as needed. Physical capability to move heavy items as needed and practice safe handling at all times.

• Availability: Full availability required

Barista

The Banquet Barista is responsible for preparing and serving a variety of coffee and espresso beverages during banquet events. They ensure high-quality service, maintain cleanliness and organization of the barista station, and provide a pleasant guest experience.

• Availability: Monday – Thursday from 6 AM

Bartender

Prepare and serve beverages, maintain the bar area, engage with guests, and uphold the Sofitel standard of service.

• Availability: Tuesday – Friday from 4 PM

Overnight Food and Beverage Attendant

Provide food and beverage service during overnight hours, ensure timely delivery of services. Take responsibility for your designated rooms or sections during service.

• Availability: Wednesday – Friday, 10 PM - 5 AM