Total 8 job vacancies by AccorHotel

Duties;

• Prepare and Serve Beverages:

  • Brew coffee and espresso drinks (lattes, cappuccinos, americanos, etc.).
  • Prepare and serve alcoholic drinks such as cocktails, beer, wine, and mixed drinks.
  • Follow standard recipes and adjust based on customer preferences.

• Customer Service:

  • Greet and interact with customers in a friendly and professional manner.
  • Take customer orders and answer any questions regarding the menu.

• Maintain Cleanliness:

  • Clean and sanitize equipment such as coffee machines and bar space. 
  • Maintain a clean work area, including countertops, seating areas, and barware.
  • Follow health and safety guidelines.

• Inventory and Stock Management:

  • Monitor stock levels of coffee beans, milk, syrups, alcohol, and other ingredients.
  • Replenish ingredients and supplies as needed.
  • Inform management of any low-stock items.

• Team Collaboration:

  • Work closely with other staff members, including servers, kitchen staff, and bartenders.
  • Assist team members during peak hours to ensure smooth operation.

Multiple temp positions available across our Sydney lounges which include the following positions:

• Lounge Runners (Food & Beverage Attendants)
• Bar Barista (experience required)

Our Head Chef Ben, is now in the hunt for a Demi Chef with skills to join the team to create some magic and mouth-watering meals. This is an amazing opportunity for someone looking for Full-time PM shifts.

Your duties include:

• Perform general or specialised cooking duties
• Ensure all food produced is in line with kitchen recipes and presentation standards
• Assist with the implementation and maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets
• Train or supervise other kitchen team members and promote flexibility and productivity

A Cook is responsible for supporting the culinary team in food preparation, cooking, and maintaining the kitchen's cleanliness and organization. This role serves as a foundational position for individuals looking to start a career or progress in the culinary arts.

Key Responsibilities:

Food Preparation: Assist in the preparation of ingredients, including chopping, slicing, dicing, and measuring. This may involve both cold and hot kitchen tasks.

Cooking: Execute basic cooking techniques and methods under the guidance of senior chefs. This can include grilling, frying, baking, sautéing, and more.

Recipe Execution: Follow established recipes and instructions for the preparation and presentation of dishes.

Assistance in Plating: Assist in the assembly and plating of dishes, ensuring they meet the established standards for portion size and presentation.

Cleanliness and Hygiene: Maintain a clean and organized work area. This includes proper storage of ingredients, cleaning utensils, and following hygiene and sanitation standards.

Inventory Control: Help monitor ingredient inventory levels and report shortages to the kitchen supervisor or chef.

Learning and Development: Continuously learn and improve culinary skills by seeking guidance from senior chefs, attending training sessions, and practicing cooking techniques.

Adherence to Safety Regulations: Follow kitchen safety rules and guidelines, including the safe use of kitchen equipment and handling of hot items.

The Cook role is a great entry point for those looking to build a career in the culinary arts and give you the knowledge and skills for career progression.

Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.

• Greet and Welcome Guests:

  • Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
  • Escort guests to their tables and provide menus.

• Manage Reservations:

  • Handle guest reservations and coordinate the seating plan to optimize table occupancy.
  • Monitor the dining area to anticipate guest needs and manage seating efficiently.

• Coordinate with Service Staff:

  • Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
  • Notify servers of any special guest needs, such as dietary restrictions or celebrations.

• Customer Service:

  • Answer guest inquiries regarding the menu, services, or special offers.
  • Address guest concerns or complaints in a professional and timely manner.

• Maintain Front-of-House Cleanliness:

  • Keep the reception and waiting areas clean and organized.
  • Monitor the cleanliness of the dining area and inform the cleaning staff as needed.

• Assist with Guest Payments (if required):

  • Help process payments when necessary or ensure that guest checks are handled promptly by the service team.

• Support Daily Operations:

  • Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
  • Perform other duties as assigned by the Restaurant Manager or Supervisor.

Applicants must be able to work a rotational roster including evenings, weekends and public holidays.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

• Meet & Greet customers at kerbside and assist with their luggage to the check in suite
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• To meet and greet all guests as they arrive and depart the First Class Lounges
• Ensure guests are entering the correct lounges with understanding boarding passes.
• Repetitive heavy lifting of passenger luggage's
• Ensure guests are dressed to an appropriate standard in the lounges
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Occasional assistance with Qantas Hosts/F&B Departments
• Ensure, apply, and respect grooming, performance and conduct standards at all times.
• Assist with any additional duties required by management/Qantas
• Attend staff meetings and training sessions as required.

We are seeking a Casual Cleaner who can commit to the AM/PM rotation roster to join our professional team within the Qantas Lounges by Accor at the Sydney International  Airport. Reporting to the  Duty Managers, you will be responsible for keeping the Lounge neat and tidy.

Key duties of this role include, but are not limited to the following: 

• Clean all public areas and back-of-house areas 
• Clean and maintain locker rooms, staff and public washrooms, toilets and showers.
• Carry out programmed / regular cleaning duties as allocated
• Use and clean equipment with care, reporting any defective equipment as set down in the procedures manual
• Ensure all department equipment is maintained to a high standard
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions