Total 122 job vacancies by AccorHotel

We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.

In this role you will:

• Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.

• Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.

• Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.

• Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

Sixteen Antlers Rooftop Bar is named for its roof ‘branches’ reminiscent of a deer’s antlers, our intimate space offers a haven of comfortable seating, a selection of boutique beers, cocktails, and quality wines, as well as impressive tapas menu. We are looking for an enthusiastic superstar to lead our fantastic team!

We are seeking a passionate bar manager that represents our service philosophy, with an open minded attitude, flexible to adapt their skills, & the know how to create great experiences.

The ideal candidate will have worked in a similar venue & understands the requirements in a high volume venue, You will have a passion for people, service & delivery of expectations.  They must be able to multitask at a high level whilst developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic.

As Sixteen Antlers Bar Manager you will:

• Ensure efficient, friendly and professional service is provided to all guests.
• Lead & coach team to ensure venue standards are upheld.
• Work with other leaders & stakeholders
• Maintain effective communication with the team in regards to upcoming events and venue requirements. Eg, weekly meetings with management team and kitchen brigade.
• Set up, pack down and delivery of the bar & all special events
• Proactively creating unique experiences tailored to our guests
• Take the lead as the first point of contact for any feedback from guests, & act on this
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
• Set up procedures to protect and maintain service equipment, correctly recording breakages and carry out regular stocktaking.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across MICE/GROUPS/ENTERTAINMENT.

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across MICE, GROUPS & ENTERTAINMENT clients.
• Collaborate with the Director of Sales - MICE a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Meetings & Events
• Proactively create a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Entertainment & Groups
• Taking a proactive and innovative approach to acquiring new business.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Travel interstate to visit clients and attend tradeshows as required

• Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

  As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:

• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Participating in & conducting training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

Our sophisticated Cuvee Lounge Bar, located in the heart of Brisbane City, is seeking a skilled and charismatic Bartender to join our team on a Full Time basis. Create memorable mixology whilst indulging your curiosity and passion for different flavours and ingredients. Extending your knowledge of cocktails, spirits and beers, you can delight guests with new taste experiences. Take the pride in serving the drinks they know, just the way they love them and with every perfect serve, the more you can enjoy each day.

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, wines, and spirits
• Engage with customers in a friendly and professional manner, providing recommendations and answering questions about our menu offerings
• Maintain a clean and organised bar area, ensuring compliance with health and safety regulations
• Accurately process customer orders and handle cash and credit card transactions using our POS system
• Collaborate with the kitchen to ensure timely and efficient food service
• Monitor and maintain bar inventory, placing orders for supplies as needed
• Assist in creating new cocktail recipes and seasonal drink specials
• Ensure adherence to responsible alcohol service practices and local regulations.

About the Role! 

Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff. 
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
• Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success. 

As our Reservations Supervisor, you will collaborate with the Front Office team to provide efficient and professional service ensuring a satisfying guest experience. You will be a natural leader who thrives on sharing your knowledge and skills with guest service agents looking to expand their own skill set.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Reporting to the Portfolio General Manager for Capitaland, we are currently seeking a Director of Engineering to join our dynamic professional team. This role is suitable for an astute & experienced operational professional, who understands the intrinsic nature of an established building & the requirements of a 5 star property.    

What is the role all about:

• Leading and developing a team of maintenance professionals
• Leading a team to plan and carry out preventative maintenance and general repairs throughout the hotel to ensure standards are maintained for guest comfort
• Designing and implementing solutions to improve energy management and conservation
• Contractor negotiations
• ESG Management
• Ensuring the hotel upholds OH&S and fire safety responsibilities
• Audit reporting and monthly maintenance reporting
• Ensure the quality of records for repair work and daily checks as required by local
• Council & Government specifications
• Liaising closely with other departments to ensure minimal impact of repairs and maintenance on operations
• Researching, recommending and liaising with the Portfolio General Manager regarding procedures to improve the overall efficiency of the department
• Carrying out project work as required and/or as required
• Prepare and submit & manage capex proposals

Are you a detail-oriented individual with an eye for detail? Join our Team as a Rooms Attendant! 
As a Rooms Attendant, you'll ensure the upkeep and cleanliness of all suites and rooms in the property, taking care of the guests from the moment they arrive through to their departure; ensuring they have a memorable experience with us. 

Key Responsibilities:

• Cleaning: Regular cleaning duties of guest rooms and storage areas as allocated, to the required Novotel brand standard.
• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.
• Inventory Management: Ensure supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

We are seeking an enthusiastic individual who takes pride in delivering warm, welcoming service to join our vibrant team as a Food and Beverage Attendant!. Your friendly demeanor, keen attention to detail, and ability to excel in a fast-paced environment will play a crucial role in creating an unforgettable dining experience for our guests.

In this role you will: 

• Explain the menu to guests, offer recommendations, and provide excellent food/wine pairings. 
• Liaise with the kitchen team throughout the service period to ensure a seamless dining experience.
• Clear and reset tables to a high standard and ensure service areas are clean and tidy.
• Prepare a range of beverages (including cocktails) and espresso coffee to a high standard.

If you have exceptional multitasking skills, and a commitment to excellence, we invite you to bring your talents to our team.

Are you a detail-oriented individual with an eye for detail? 

Join our Team as a Public Areas Attendant

As a Public Areas Attendant, you'll play a vital role in shaping our guests' first impressions of our hotel. Your keen eye for detail and commitment to excellence will ensure that our public spaces are always immaculate.

Key Responsibilities:

• Cleaning: Clean and sanitize all public areas, including lobbies, corridors, restrooms, and conference spaces.
• Guest Satisfaction: Anticipate guest needs and address any issues promptly to ensure a positive experience.
• Inventory Management: Maintain adequate levels of cleaning supplies and report any shortages.
• Teamwork: Collaborate with colleagues to maintain a welcoming atmosphere.

Do you love people and thrive in the world of hospitality?

Experienced Bartender opportunity 

You will have exceptional guest service, passion for customer service and have proven experience working in a busy bar environment.

This role will also involve coffee making/barista skills

1pm rosters - finish times around 9pm (can vary accordingly to flight delays etc that may occur)

This FULL TIME role will work across both the reception desk and also as part of the reservations team, working a variety of days in each department. This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us, also a great phone manner and ability to ensure our guests book a wonderful stay with us. 

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling
• Reservations and upselling

If you have a can-do attitude, thrive on working with a dedicated team and have experience in a fast-paced, high-volume kitchen, you are the Chef we want to meet!

About the Role! 

As our Demi Chef you will be passionate and creative in your approach to consistently producing high quality dishes that delight our guests. Your flexibility in adapting to special requests will contribute to creating memorable dining experiences that will see guests returning time and time again.

Reporting to the Executive Chef, your responsibilities will include: 

• Providing courteous, efficient and professional service to exceed guest expectations.
• Perform tasks within a timely manner to ensure high guest satisfaction. 
• Expressing your passions of culinary through creating consistently great food production, in line with high quality standards.
• Maintain standards of all health and hygiene requirements. 
• Liaise with the Kitchen on special requests or delayed meals.

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Concierge team member, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

Reporting to the Venue Manager we are currently seeking super star bartender  to join our dynamic team on the 16th floor “16 Antlers” creating memories for our guests .  This role is suitable for someone who is experienced in a similar role, &  knows how to ensure our guests have a great experience.

What is the role all about:

• Ensure efficient, friendly and professional service is provided to all visitors.
• Create & serve, standard & specilaised beverages to order.
• Follow procedures to protect and maintain bar service equipment.
• Set up & pack down of bar & venue to a high standard
• Ensure all mise-en-place is completed prior to guests’s arrival.
• Work cohesivley within the team

We have the opportunity to welcome a new Guest Service Agent to our Front Office team, to continue to provide exemplary service to our guests. As a Guest Service Agent, you will:

• Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
• Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Kitchen Attendant
Do you have a heart to serve and love being part of a team? As our new Kitchen Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you:

Access to Qantas Staff Travel program* 
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities    

What you will be doing:

Responsible for the cleanliness and sanitizing of all surfaces                                      Operating high volume, industrial dishwashing equipment                                             Keeping floors and work areas clear of hazards and obstruction
Responsible of the operation of kitchen cleaning equipment.                                          Kitchen food preparation tasks and assisting Lounge Chef brigade 

Pullman & Mercure Melbourne Albert Park are seeking a passionate, dedicated and experienced Executive Sous Chef to join our kitchen team! 

About the Role: 

• Assisting the Executive Chef in daily kitchen operations and oversea food preparations in the à la carte and banqueting kitchens. 
• Develop and test new recipes and seasonal menus that highlight flavour and creativity. 
• Supervise, train and develop kitchen staff, fostering a collaborative, inclusive and high-energy working environment. 
• Oversee and uphold food quality and hygiene standards in our kitchen operations, including banquets and à la carte restaurants.
• Manage inventory, order supplies and minimise waste to optimise kitchen efficiency.
• Facilitate and promote a collaborative interdepartmental work environment throughout the hotel. 

A career that lets your passion shine

We seek a  General Manager for  Sofitel Brisbane Central, positioned in the vibrant heart of the river city. Are you ready to embody the #SofitelFrenchZest and challenge the status quo?   

This role was made for an authentic leader. Someone with the flair and finesse to weave collaborative and genuine  relationships with all our  stakeholders, someone who can cultivate a welcoming, inclusive environment for both guests and Heartists. A leader with impeccable taste; who  has a health obsession with quality and aesthetics when creating a simply beautiful product and ambience. If you’re looking for an opportunity to lead and inspire  a team of experts and flex your creative flair in the hospitality space, this is the role for you.

About the Role!

As our Chef de Partie you will be passionate and creative in your approach to consistently producing high quality dishes that delight our guests. Your flexibility in adapting to special requests will contribute to creating memorable dining experiences that will see guests returning time and time again.

Your role will include:

• Prepare and present food for breakfast, a la carte dinner, in-room dining and banqueting in accordance with hotel standards.
• Supervise, coach and train kitchen team members in conjunction with the Executive Sous Chef and Executive Chef.
• Provide input in menu design including seasonal menus and daily/weekly specials.
• Maintain the highest standards of quality and freshness in both the ingredients and the preparation of meals.
• Implement and maintain food hygiene in accordance with legislative standards
• Ordering and stock control.
• Assist the Executive Chef to lead the kitchen team and promote a positive working culture at all times.

Are you passionate about Hospitality and also believe it is a work of heart!

Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join the Accor  team at the Qantas Lounges, Brisbane.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities.
• All uniforms and cookery equipment provided 
• Complimentary dry cleaning and staff car parking 
• Staff meals provided:

Reporting to our Executive Chef, you will work with our team across the Qantas Lounges at Brisbane Domestic airport and also the Brisbane International Terminal.

As a natural leader and mentor you will love working with our large, diverse culinary team including cookery students, international interns and highly trained chefs and enjoy working closely also with our food and beverage team members. 

Key responsibilities for this position include:

• Supporting the Executive Chef in day to day operations.
• Motivating and developing the kitchen team.
• Preparing high volumes of food, to an extremely high standard.
• Overseeing and recording the Health & Safety and Food Safety standards.
• Monitoring kitchen equipment and reporting maintenance and repairs to appropriate stakeholders
• Continually developing culinary skills and knowledge across a range of international cuisine.
• Working with breakfast, lunch and evening meal options for our valued Qantas guests. High volume food preparation experience including banqueting or function would be an advantage
• Following Lounge menu specifications
• Strong understanding of food, health and safety obligations 
• Great communication and interpersonal skills
• Sound computer proficiency

This is an opportunity to bring your superior kitchen management and organisational skills to Brisbane’s best and most iconic luxury hotel. Join a senior leadership team in a kitchen that cherishes and nurtures innovation, creativity and fresh ideas.

The Sous Chef at Sofitel Brisbane Central is a key member of the kitchen brigade and works closely with the Executive Chef, Executive Sous Chef, Director of Food and Beverage, management and operational teams to achieve the highest culinary standards for the hotel.

In this role time will be spent equally across kitchen operations and administrative duties, providing direct supervision to senior chefs across multiple hotel kitchens, as well as support and leadership to the wider kitchen brigade.

Focused on delivering a luxurious style of cuisine that is best in class and able to look at menus through a French lens in line with the Sofitel brand, the successful candidate will be a team player who displays a consistently positive attitude and guest-centric approach.

What you will be doing:

• Lead and manage a team of chefs across multiple kitchens at any given time
• Be responsible for the kitchen in the absence of the Executive Chef and Executive Sous Chef
• Develop and mentor the future leaders of the hotel’s kitchen team
• Assist with the writing and design of new menus, showing diversity, luxury and elegance, using seasonal and cost-effective produce
• Undertake market research and maintain strong connections with local suppliers to be aware of current food trends
• Assist to facilitate efficient and effective staffing of the kitchen to ensure financial and service targets are achieved
• Perform administrative duties to achieve a safe, compliant, effective kitchen operation.