Total 13 front desk officer job vacancies in 120 collins street melbourne

About you

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Management of the day to day operation of Front Office, Telephones, and Night Audit functions.
• Ensure service standards are maintained in the aforementioned areas.
• Ensure profitability is maximised.
• Ensure customer/guest and staff needs are met.

At the Pullman Melbourne on the Park, we are seeking a dynamic people person who has a keen eye for detail to join our Front Office Team as a Supervisor - Night Shift on a Full-Time basis.

You will:

• Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
• Maintain accurate guest accounts and provide precise, helpful information
• Provide efficient service for guest registration and departure
• Offer and maintain highest level of customer service to the guests at all times
• Ensure safety of all guests and employees 
• Carry out tasks as specified by the Night Manager and or Front office Assistatn Manager. 

We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

As Front Office Manager you will be responsible for inspiring the Front Office team to create unique guest experiences whilst managing the day-to-day operations of Front Office.  This role is a hands-on, people focused, and requires a person who can help lead the team in driving a guest-obsessed culture

What you will be doing?

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing support agreed upon Revenue Management strategies and practices.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

We are looking for an experienced Front Office Duty Manager who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members and ensuring the efficient and effective operation of the department.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

• Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
• Supervision, support and training of Front Office team members to ensure standards and procedures are followed
• Ensuring that all company and department policies and procedures are followed
• Promptly handling guest complaints and feedback in a professional manner
• Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
• Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
• Encourage and foster an environment of open communication across departments

About you

• A recognised university degree in finance, accountancy or a related discipline would be advantageous.
• Sound knowledge and understanding of financial and accounting procedures, policies and systems.
• Exceptional attention to detail to ensure all financial matters are accurate.
• Excellent communication and service skills needed to deliver quality service and build supportive relationships with suppliers, vendors, auditors and other members of the finance team.

What you will be doing?

As Finance Officer you will be responsible for providing flexibility within the Finance Department and to strengthen the overall skill base of the financial team. The Finance Officer may, at any one time, be responsible for the Hotels financial functions including but not limited to: processing credit applications, invoicing, debt collection, Accounts Receivable and general cashiering duties.

Does this sound like you?   

• Front Office Management experience with proven success
• A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully
• Experience in coaching and developing a team with a passion for performance and development 
• Excellent time management skills 
• A desire to grow your skills and progress your managerial experience
• The ability to work flexibility including weekends
• Previous experience with a PMS - Opera will be highly regarded

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

What you will be doing?

You will be responsible primarily for the Hotel’s debtor functions: monitoring debtor payments, processing credit applications, debt collection, invoicing, banking, reconciliations and month end requirements.

About you

• Experience with Opera PMS highly regarded but not essential.
• A recognized university degree in accountancy would be advantageous.
• High level of analytical and problem-solving skills.
• Attention to detail, accuracy, and problem-solving skills essential.
• Excellent written and oral communication skills.

As a Front Office Welcomer (Porter), you provide the initial welcome and the final “au revoir” to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests.

You will be responsible for:

• Offering a warm welcome and farewell to our guests

• Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction.

• Parking and retrieving guest vehicles

• Delivery and collection of guest luggage

• Assisting guests with directions and other enquiries

• Delivering personalised service with passion and professionalism

• Ensuring the highest level of security for guests’ luggage and vehicles

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist 
• Support and value the contributions of all team members, creating trust and empowering our people  
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

We are looking for enthusiastic and friendly customer service extraordinaries who will be in an ‘all-rounder’ type role. Responsibilities include duties relating to:

• Hotel Porter including Valet Parking (a current driver's license is essential)
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

You will spend your days helping our guests with a variety of enquiries while promoting our hotel's services, the local attractions and all that Melbourne has to offer. We want you to help wow our guests with the Pullman Albert Park experience!

This is a flexible permanent part time role, offering between 8 - 38 hours per week.

We are looking for an experienced Front Office professional to join our team. Reporting to the Front Office Manager, you will: 

• Lead a shift of Front Office professionals, ensuring our guest experience is at the forefront at all times
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement
• Assist with the management of the team including training and development, ensuring the team’s success
• Handle complex guest queries and feedback