Total 55 beverage manager job vacancies in QLD - Brisbane & Gold Coast - Outer North Brisbane

We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.

In this role you will:

• Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.

• Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.

• Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.

• Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

Sixteen Antlers Rooftop Bar is named for its roof ‘branches’ reminiscent of a deer’s antlers, our intimate space offers a haven of comfortable seating, a selection of boutique beers, cocktails, and quality wines, as well as impressive tapas menu. We are looking for an enthusiastic superstar to lead our fantastic team!

We are seeking a passionate bar manager that represents our service philosophy, with an open minded attitude, flexible to adapt their skills, & the know how to create great experiences.

The ideal candidate will have worked in a similar venue & understands the requirements in a high volume venue, You will have a passion for people, service & delivery of expectations.  They must be able to multitask at a high level whilst developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic.

As Sixteen Antlers Bar Manager you will:

• Ensure efficient, friendly and professional service is provided to all guests.
• Lead & coach team to ensure venue standards are upheld.
• Work with other leaders & stakeholders
• Maintain effective communication with the team in regards to upcoming events and venue requirements. Eg, weekly meetings with management team and kitchen brigade.
• Set up, pack down and delivery of the bar & all special events
• Proactively creating unique experiences tailored to our guests
• Take the lead as the first point of contact for any feedback from guests, & act on this
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
• Set up procedures to protect and maintain service equipment, correctly recording breakages and carry out regular stocktaking.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across MICE/GROUPS/ENTERTAINMENT.

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across MICE, GROUPS & ENTERTAINMENT clients.
• Collaborate with the Director of Sales - MICE a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Meetings & Events
• Proactively create a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Entertainment & Groups
• Taking a proactive and innovative approach to acquiring new business.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Travel interstate to visit clients and attend tradeshows as required

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

We are seeking an enthusiastic individual who takes pride in delivering warm, welcoming service to join our vibrant team as a Food and Beverage Attendant!. Your friendly demeanor, keen attention to detail, and ability to excel in a fast-paced environment will play a crucial role in creating an unforgettable dining experience for our guests.

In this role you will: 

• Explain the menu to guests, offer recommendations, and provide excellent food/wine pairings. 
• Liaise with the kitchen team throughout the service period to ensure a seamless dining experience.
• Clear and reset tables to a high standard and ensure service areas are clean and tidy.
• Prepare a range of beverages (including cocktails) and espresso coffee to a high standard.

If you have exceptional multitasking skills, and a commitment to excellence, we invite you to bring your talents to our team.

In this role, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.

Responsibilities:

• Lead and motivate the front office team to maintain high service standards for all guests.
• Train and support team members, ensuring they are equipped to excel in their roles.
• Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction.
• Promote open communication and efficiency between departments.
• Foster a workplace culture that prioritizes health and safety, reflecting Accor’s values.
• Support the recruitment, training, and development of the Front Office Team.

If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

A career that lets your passion shine

We seek a  General Manager for  Sofitel Brisbane Central, positioned in the vibrant heart of the river city. Are you ready to embody the #SofitelFrenchZest and challenge the status quo?   

This role was made for an authentic leader. Someone with the flair and finesse to weave collaborative and genuine  relationships with all our  stakeholders, someone who can cultivate a welcoming, inclusive environment for both guests and Heartists. A leader with impeccable taste; who  has a health obsession with quality and aesthetics when creating a simply beautiful product and ambience. If you’re looking for an opportunity to lead and inspire  a team of experts and flex your creative flair in the hospitality space, this is the role for you.

With a combination of breakfast, lunch and dinner service as well as conferencing job tasks, this role has plenty of variety. 

You'll work alongside the Food and Beverage Duty Manager to ensure seamless guest experiences. Your role includes the following tasks:

• Greeting and taking orders
• Cleaning and refilling buffet/coffee items
• Making Coffees
• Keeping the restaurant clean and tidy
• working independently on shifts
• setting up/ Refilling/cleaning conference areas

This is a Full Time role, working across 7 days per week, with working hours ranging from   6.00am through to 9.30pm depending on the shift.   

We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team! In this role, you’ll work closely with all stakeholders to ensure the smooth operation of the resort on a daily basis. As the shift leader, you'll train and support team members while setting a standard of exceptional service for both external and internal guests. 

You’ll handle inquiries and feedback, ensuring the highest level of guest recovery. Promoting open communication and efficiency between departments is key, as is creating a positive work environment by motivating and inspiring your team. You’ll also represent Accor’s values and foster a culture that prioritizes workplace health and safety.

Additionally, you will assist with revenue optimization, prepare team rosters, and support the recruitment, training, and development of the Front Office Team. If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos and conferences. Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane’s largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Lead, mentor and train a team of food and beverage ambassadors
• Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across different market segments.,

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across all market segments.
• Implement  a sales plan that includes both proactive and reactive initiatives to achieve business objectives and budgeted profits for the hotel
• Taking a proactive and innovative approach to acquiring new business.
• Promoting and selling the hotel's products and services, including conference and event spaces as well as food and beverage outlets.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing
• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue

The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences. 

• Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly. 
• Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery. 
• Exceed guest’s expectation by delivering personalised and professional service to clients and guests. 
• Address any issues or concerns promptly and effectively, ensuring a positive event experience. 
• Gather feedback from clients and guests to continuously improve event services and offerings. 
• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily restaurant operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management. 
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

The Food Safety Manager is responsible for ensuring that all food safety, hygiene, and sanitation standards are met and maintained across all venues in the Mondrian Gold Coast. This includes developing, implementing, and monitoring food safety protocols, conducting regular audits, training staff, and ensuring compliance with local and national food safety regulations. The role also involves liaising with health authorities and ensuring that the venues maintain high standards of cleanliness and hygiene. You will also be responsible in overseeing the operation and management of the external Stewarding Company with rostering and liaising with the Operations Manager of the Stewarding team identifying opportunities for improvements and efficiencies.

Food Safety Management 

• Develop, implement, and maintain food safety management systems (HACCP or equivalent) across all restaurants.  
• Ensure compliance with local, state, and federal food safety regulations.  
• Monitor food handling, preparation, and storage processes to ensure they meet safety standards.  
• Conduct regular inspections and audits of kitchens and food preparation areas.  
• Identify and mitigate potential food safety hazards.  

Hygiene and Sanitation  

• Develop and implement cleaning schedules and protocols for all areas of the restaurants, including kitchens, dining areas, and restrooms.  
• Ensure that cleaning and sanitation procedures are followed consistently by all staff.  
• Oversee the proper maintenance of sanitation equipment.  
• Ensure waste management procedures are in place and followed.  
• Work closely with kitchen and front-of-house teams to ensure a seamless integration of hygiene practices.  

Team Training and Development 

• Train team members in food safety, hygiene and sanitation best practices.  
• Conduct regular refresher training sessions to keep team members updated on the latest food safety standards.  
• Train the external Stewarding team on required Food Safety compliances and identify gaps.
• Monitor team performance and provide feedback to ensure adherence to hygiene protocols.  
• Collaborate with the People and Culture team to incorporate food safety into the onboarding process for new hires.  
• Ensure Ennismore and Accor training initiatives are implemented with particular emphasis on coordinated and structured on the job training to align with service standards and service procedures.  
• Ensure bi-annual talent review is conducted utilising the Ennismore performance review system, and ensuring the appropriate documentation is maintained to the required standard; correct performance issues and counsel as required.  
• Participate in scheduled compliance training and development programs provided by Ennismore. 

Compliance and Reporting 

•  Keep up to date with changes in food safety and hygiene regulations.  
•  Prepare for and facilitate health department inspections.  
•  Maintain records of inspections, audits, and any incidents of non-compliance.  
•  Report any food safety issues to senior management and work on corrective actions.   

The Director of Food and Beverage at Sofitel Brisbane Central is responsible for leading managers and team members in the food and beverage outlets and meeting and events operations to ensure the seamless execution of luxury food and beverage service in the hotel.

This role is hands on and requires leadership through action. It’s perfect for the person who is passionate about developing others and seeing them succeed. Being a leader in guest service will come naturally to you, from your passion for guest and team satisfaction and engagement. Driving innovation and efficiencies from ideas to successful implementation in the outlets will lead you to deliver products and experiences that are second to none.

Success in this role is the ability to display humble excellence by leading from the front, developing your people, and providing amazing experiences, all with a flair of Frenchness that is part of the Sofitel brand DNA.

What you will be doing:

• Oversee all hotel food and beverage and meeting and events operations
• Provide direction and guidance to the relevant managers to ensure profitable and engaging departments
• Live and breathe the Sofitel values and brand pillars, ensuring these are evident in all food and beverage areas and team member behaviours
• Be a leader for sustainability and social responsibility and encourage the team's participation 
• Drive innovation within the food and beverage teams and operations
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong culture and a team focused on creating unforgettable guest experiences.

In this unique role you'll get an opportunity to practise and enhance your people leadership skills, and grow your operational management skills. This role reports to the Operations Manager of the hotel and takes ownership over The Social, our in house restaurant and collaborates closely with the Sales and Marketing and Kitchen teams to ensure our functions and conferences are a wonderful experience. 

The key responsibilities in this role are unique to this hotel and include:

• Rostering to ensure coverage is maintained at all time - this includes supporting the team to find coverage during times of illness
• Being an integral part of service - there are times when you will be the only person on shift and it's a requirement that you are a 'hands-on' professional. 
• Ownership of guest experience in the restaurant
• Ordering and Stock Control - You will have responsibility of all ordering and inventory for the restaurant and liaising with the Executive Chef and Sales and Marketing for conferences and events
• Reporting responsibilities - this includes daily, weekly, and monthly reporting requirements
• Ensuring the team are trained as F&B superstars and are also growing and learning new skills for their own development
• Recruitment for the team as required with the assistance of the Talent and Culture Manager

Sofitel Brisbane Central, our 5-star luxury hotel in Brisbane City. We invite you to discover the best of the river city from our doorstep, indulging in and celebrating the pleasures of life. #SofitelFrenchZest

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

We are seeking a dynamic and experienced Marketing Manager to join Mondrian Gold Coast’s pre-opening team to debut one of the most exciting and disruptive luxury lifestyle brands in Australia.  

The Marketing Manager will work closely with the Director of Marketing, Hotel commercial team and global brand marketing teams to ideate, create and execute brand marketing, media relations, digital and social campaigns that gains cut-through and drives topline revenue.  The position will be required to manage the hotel, F&B and spa venues social media channels, content strategy and online presence inclusive of working with nominated agencies and analytical reporting.  

HOW YOUR DAY LOOKS LIKE (JOB RESPONSIBILITIES):  

• Ensure that Mondrian Gold Coast brand image, marketing, social and photography guidelines are upheld reviewing all in-house and external facing materials as directed by the Director of Marketing.   

• Manage Mondrian Gold Coast, F&B and spa venues all social media channels (Instagram, Facebook and LinkedIn) both via a social media agency and directly.   

• Drive forward the implementation of brand and tactical marketing activities for F&B, spa, hotel programming, leisure activations and unique venues. 

• Support the implementation of the hotel, F&B and spa media relations strategies.   

• Coordinate internal and external PR activities.    

• Executes and collaborates with hotel, F&B and spa teams to coordinate photoshoots, releases, and other materials on file for publicity.    

• Work with the Director of Marketing to implement the hotel’s digital strategy to increase web contribution for the hotel, F&B and spa reservations via the nominated booking platform.   

• Adept at using Instagram, Facebook and LinkedIn and adhering to Ennismore’s social media policies, connectivity and social media channel and analytics tool.    

• Solid understanding of social paid media strategies and execution. 

The People and Culture Manager will play a pivotal role in bringing Mondrian Gold Coast to life by attracting, nurturing, and retaining exceptional talent. This role is designed for an agent of change with expertise in HR processes, employee engagement, learning and development, performance and talent management. Your ability to challenge the status quo will be instrumental in fostering a culture of excellence.

Reporting to the Director of People and Culture, you will align our People and Culture strategies with the resort's overarching goals. Serving as a strategic partner to the Departmental Leaders, you will represent the voice of our employees, ensuring their needs and aspirations are at the forefront of our people agenda.

Team Member Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside the departmental leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee in keeping with the company policy and local labour law.
• Be the champion of processes to ensure that the leaders understand their role in the process as well as the fair treatment of team members.

Team Member Engagement and Communications

• Strive to increase team member engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and team member information with transparency so that each team member understands how they contribute to the company’s success. 
• Arrange to have fun at work by facilitating a calendar of team member events including town halls where team members are celebrated and recognised.

Recruitment

• Ensure the recruitment of new hires are a fit and match for the Mondrian Brand and understand our ethos and vision. Ensure they are introduced into the Company through Mondrian’s specific on-boarding process.
• Actively promote and market the Mondrian brand as an “Employer of Choice” through advertising collateral and presentations.

Learning & Talent Development

• Ensure each department have adequate Departmental trainers to create a consistent training program in line with the Mondrian Service standards.
• Facilitate the Mondrian Onboarding program and maintain compliance in all mandatory training.

Performance Management

• Have a transparent development program in place for all front line, supervisory and mid-managerial positions in conjunction with the People & Culture leader and Department Leaders.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.

Elevate your career by joining the prestigious Sofitel Brisbane Central with the largest conferencing operation in Brisbane, where excellence is not just a standard but a way of life.

We are currently seeking dedicated and enthusiastic individuals for various casual and part time roles within our Conference and Events Operations team.

Success in this role is the ability to learn quickly and the desire to provide phenomenal service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training. Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards.

A Responsible Service of Alcohol certificate, positive attitude, immaculate personal presentation and the ability to say “Bonjour” is a must.  

Event set up and pack down - Food and Beverage Attendant

Work with your team to set up and pack down conference rooms promptly and accurately to the specifications described on the function sheets ensuring cleanliness and organisation, and assist in various food and beverage duties as needed. Physical capability to move heavy items as needed and practice safe handling at all times.

• Availability: Full availability required

Barista

The Banquet Barista is responsible for preparing and serving a variety of coffee and espresso beverages during banquet events. They ensure high-quality service, maintain cleanliness and organization of the barista station, and provide a pleasant guest experience.

• Availability: Monday – Thursday from 6 AM

Bartender

Prepare and serve beverages, maintain the bar area, engage with guests, and uphold the Sofitel standard of service.

• Availability: Tuesday – Friday from 4 PM

Overnight Food and Beverage Attendant

Provide food and beverage service during overnight hours, ensure timely delivery of services. Take responsibility for your designated rooms or sections during service.

• Availability: Wednesday – Friday, 10 PM - 5 AM

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are seeking highly motivated individuals to fill the role of Food and Beverage Attendants in various exclusive outlets within our hotel, including the renowned Suzette Restaurant and the sophisticated Cuvee Lounge Bar. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A Responsible Service of Alcohol certificate, a positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

Food and Beverage Attendant – Suzette Restaurant (Casual)

As a representative of Sofitel, you will be responsible for delivering buffet breakfast service in addition to providing memorable experiences through a la carte lunch and dinner services for the esteemed guests at Suzette, the flagship restaurant of Sofitel Brisbane Central.

You’ll excel in this role if you have:

• Flexibility to commence work at either 5:30 AM or 6 AM
• Availability during shifts from 11 AM to 3 PM and 3 PM to 11 PM
• Weekend availability, as weekends are our peak operational periods
• Responsible Service of Alcohol qualification
• Basic proficiency in food and beverage service skills, encompassing guest greetings, order-taking, and maintaining cleanliness
• Exemplary personal presentation standards.

Food and Beverage Attendant – Cuvee Lounge Bar (Part Time and Casual)

As a member of our team at the Cuvee Lounge Bar, you will have an exceptional opportunity to create lasting memories for our guests during their special occasions.

You’ll excel in this role if you have:

• Availability to work from 11 AM to 11 PM
• Responsible Service of Alcohol qualification
• Warm, outgoing personality and a high level of personal presentation in line with our brand standards
• Demonstrated experience in a bar or lounge setting, with expertise in wine, spirits, and cocktails
• Capacity to work effectively both independently and as part of a team with minimal supervision
• Proactive ability to anticipate and address guest needs, maintaining a professional and welcoming demeanor.

As an Assistant Night Manager, you will manage the hotel’s nightly operations when the Night Manager is rostered off. Success in this position is ensuring a high level of guest satisfaction, being a responsible and respectful leader to others, and guiding a small team to accurately balance the books during the quietest time of the day.

Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days. This role is often underestimated and overlooked, however comes with an above industry award pay rate and special night benefits such as free parking. 

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. Create your pathway to a career in Finance, Front Office or Management with Sofitel Brisbane and Accor.

What you will be doing:

• Provide supervision and support to the night team in the absence of the Night Manager
• Ensure the hotel auditing process is conducted accurately
• Deliver luxury service to internal and external guests
• Ensure the health and safety of all guests, visitors, and employees
• Process financial transactions and produce reports.

Reporting to the Food & Beverage Services Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service to our guests. You will be assisting the Food & Beverage operations team with the day-to-day operations in the restaurant and conferencing/events.

Your duties and responsibilities include but are not limited to:

• Supervise Food and Beverage outlet operations
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Comply with Hotel security, fire regulations and all health and safety legislation