Total 245 assistant hr manager job vacancies in Australia

In this role you will:

• Prepare, communicate and implement the annual Talent & Culture (T&C) strategy to support the achievement to business goals.
• Drive employee engagement initiatives to boost retention and performance, working collaboratively with the senior lead team to create and maintain a positive workplace culture.
• To manage the internal communications function within the hotel to support employee engagement with creativity and flair.
• In partnership with department heads, to assess staffing needs and optimize workforce planning.
• Recruit for senior positions in Hotel ensuring communication with Regional T&C to ensure national/international talent pools are utilised.
• Oversee the end to end talent acquisition process prioritising the candidate experience
• Develop, review and implement Talent & Culture Policies and procedures to support effective people management practices that comply with organisational and legislative requirements.
• Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Provide coaching and mentorship to the heads of department on matters regarding people management .
• Manage the employee relations functions, encompassing industrial relations, award interpretation, employment contracts, position descriptions, performance management, rewards management.
• Lead and mentor team members, offering guidance, support, and opportunities for professional growth.
• Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet Hotel and departmental operational needs within Accor guidelines.
• Prepare and communicate monthly Hotel training calendar ensuring that Accor Academy programs are promoted and allocated as necessary as per individual development plans.
• Actively support Accor’s Indigenous Employment and Engagement strategy.
• Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
• Manage the Rewards and recognition programs, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines. Promote our commitment to social responsibility and sustainability.

As the Talent & Culture Manager, you will play a crucial role in guiding recruitment, training, development, and employee relations, all while ensuring a high level of engagement and meeting business needs. Your responsibilities will include advising leaders on employee relations, policies, and recruitment, leading annual and cyclical people activities such as salary reviews, performance reviews, talent and succession planning, and employee engagement.

You will implement solutions to enhance the employee experience and use data to inform decision-making and influence outcomes with senior leaders. Additionally, you will develop, review, and monitor Talent and Culture procedures and policies, support Portfolio Talent and Culture initiatives, and assist the team in driving and communicating these programs. Fostering an inclusive work environment aligned with organizational values will be key to your success in this role.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. With true work/life balance, this role is a part time position of 2 shifts per week. We are flexible with which days and willing to work around the right candidate.

We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working a combination of Night auditor and Night Manager shifts according to schedule. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working an average of 2-3 shifts per week as a Night auditor or Night Manager. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

We are seeking a Front Office Assistant Manager to join us on a fixed-term (4 weeks) parental leave cover.

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
• Ensure accuracy of data and reporting.
• Liaise daily with our Reservations team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. 

Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them. 

Hotel Morris | Pitt Street, Haymarket

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. 

Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing! 

Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves. 

All About the Role

As an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage. 

Reporting to the Guest Experience Manager, you will: 

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). 
• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 
• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.
• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
• Maintain complete knowledge of all room types, hotel matrix and facilities
• Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
• Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s
• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
• Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Manage and assist Guest experience manager with publishing rosters and submitting payroll
• Manage and being accountable for controlling the Duty Manager float/Reception Float

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

In this full time role, you will organise and coordinate services for conferences, events, functions, banquets and seminars at Sofitel Brisbane Central. This includes:

• promote conferences and events to potential customers
• respond to enquiries and provide costing regarding conferences and events
• meet with clients to discuss their needs, conduct site inspections and outline package options
• regular client contact and correspondence to ensure successful coordination of the event
• prepare event orders, action plans, and other relevant paperwork to effectively communicate client needs
• arrange and coordinate services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events for conference and events participants
• organise registration of conference and events groups and participants
• maximise conference and event space revenue by negotiating with clients to determine the type and costs of services to be provided within budget
• understand revenue budgets, forecasts and what business can be regarded as confirmed
• oversee work by contractors associated with the conference or event to ensure services are delivered in accordance with agreement
• maintain high standards in presentation, consistency, accuracy and attention to detail with all responsibilities.

THE ROLE: 

Reporting to the Front Office Manager, you will be responsible for assisting the Front Office Manager in managing the day to day operations of the Front Office team. 

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Ensure accuracy of data and reporting.
• Oversee lobby services ensuring guest arrival and departure experiences are seamless.
• Liaise daily with our Reservations Team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.
• Ensure sufficient labour coverage in key areas.

Are you looking to climb the ladder in the hospitality industry? Let’s start with the good stuff...

What are the benefits?

• Qantas & Jetstar Discounts– Domestic & International Travel (T&C Apply)
• Hotel discounts worldwide and exclusive travel benefits 
• Free staff meals
• Free Parking
• Parental leave

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

About the role?

Our Senior Duty Manager will provide service from the heart across our 3 Lounges, reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.

What you will be doing: 

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests.
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected.

In this role it is required to have the ability to work a 24/7 rotating roster, hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

We are currently looking for an experienced Business Development Manager to join our Portfolio Sales and Marketing team in looking after our 12 Strata Hotels across Australia and New Zealand. This role is Sydney, NSW based and you will have the flexibility to work at 3 of our Sydney Strata hotels, Sydney Corporate Office as well as remotely. 

The primary focus of the Business Development Manager - HMA Strata role is on 
expanding corporate and meeting and events segments driving revenue growth within 
the HMA Strata Portfolio. This is achieved through the management of key accounts 
while actively seeking new business opportunities to increase revenue for corporate 
and meeting and events segments. Collaboration with the HMA Strata Sales team is 
essential to efficiently follow up on leads and ensure all potential business avenues 
are explored.

The Business Development Manager in conjunction with the Director of Sales – HMA Strata
are responsible for managing key and local accounts and new business development 
for all unmanaged accounts across corporate, inbound and meeting and events 
segments within the Strata Portfolio. This role works in tandem with the Sales Executive 
HMA Strata to ensure all leads and potential business is followed up efficiently.

We are searching for a Full Time Restaurant Manager who will be responsible for overseeing all aspects of the outlet’s operations. The ideal candidate will possess a strong background in restaurant and bar management as well as, exceptional leadership skills, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Ensure high standards of food and beverage quality, presentation, and service are consistently maintained
• Train, mentor, and supervise staff to deliver exceptional customer service
• Create and maintain menus that reflect current culinary trends and meet guest preferences
• Monitor inventory levels and manage ordering to minimise waste and maximise profitability
• Ensure compliance with all health and safety regulations, creating a safe and enjoyable environment for all
• Collaborate with other departments, such as marketing and finance, to drive business growth and profitability
• Handle guest feedback and resolve any issues or complaints in a timely and professional manner
• Develop and implement strategic plans to achieve revenue and profitability targets

A career that let's your passion shine:

• Assist in managing financial operations and ensuring accurate financial reporting
• Prepare budgets, forecasts and financial plans, providing advise and support to all leaders ensuring equal input.
• reparation of all financial information for the General Manager, Company and Owners with accuracy and detail.
• Develop and monitor all financial systems for the Hotel with a view to improve and streamline procedures while maintaining financial controls.
• Engage with Department Managers to develop effective measures to enhance their department’s profitability.
• In conjunction with management, ensure night audit procedures are performed and accurate reporting is complete.
• Complete weekly and monthly reporting on Financial matters.
• Liaising with statutory authorities, banks, auditors, suppliers and vendors for relevant matters.
• Ensure all Company, Hotel and legislative requirements are adhered to at all times
• Oversee the Finance Team including payroll, account payable, receivable, general cashiering and gaming.

The role will include the following responsibilities (but not limited to): 

• Negotiation of corporate contracts and experience with MICE;
• Relationship building with key clients and developing new clients;
• Implement quality initiatives which add value to the business and maintain a position of leadership within the team; 
• Ensure the greatest possible exposure of the hotel and its facilities to all potential and existing markets; 
• Increase business from existing channels while creating new business development opportunities; 
• Aid in the preparation of proposals and tenders to support the needs of the business;
• Implement quality initiatives which add value to the business and maintain a position of leadership within the team and
• Understand sales strategy and implement account tactics to achieve these strategies.

Reporting to the Venue Manager, the Bar Manager will be responsible for overseeing the daily operations of the bar, ensuring an exceptional guest experience, and managing a dedicated team of bar staff. Furthermore, your duties will include:

• Ensuring that approved service sequences and standards are established and maintained at all times
• Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
• Perform monthly stock takes on all beverage stock and complete timely reporting of inventory management findings.
• Assist in staff rostering and developing training plans for all outlet Team Members.
• Monitor the venue’s budget, control costs and maximise profitability.
• Assist guests with all enquiries and complaints while providing accurate information to guests about property facilities and features.
• Maintain a high level of cleanliness and care of all equipment and materials
• Collaborate with the Venue Manager on events and promotions.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.  
 

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.
• Assist with preparation and service of all-day dining orders and cafe orders 

The Talent & Culture Manager holds a pivotal position in shaping HR initiatives, in line with business objectives. This position plays a crucial part in cultivating a positive workplace culture and formulating policies consistent with Accor values. The Talent & Culture Manager undertakes responsibilities related to legal compliance, diversity, equity, and inclusion, contributing to the overall success of the organization.

Primary responsibilities:

• Workforce planning, talent acquisition, and succession planning.
• Manage employee relations, address concerns, conflicts, and promote a positive workplace culture.
• Promote and foster a diverse and inclusive workplace culture.
• Ensure compliance with labor laws, regulations, and ethical standards.
• Advocate for the processes, ensuring that leaders comprehend their role in the procedure and uphold fair treatment of employees.
• Mitigate legal risks by staying informed about changes in legislation and advising management accordingly.
• Oversee recruitment and onboarding processes to attract and retain top talent through INES.
• Develops and implements comprehensive L&D strategies to address skill gaps and enhance employee capabilities.

• Business development and account management within the wholesale, inbound, retail travel agent, corporate and MICE sectors
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts
• Conducting presentations to consortia, call centres, professional conference organiser’s and bookers of accommodation
• Utilise pro-active and relationship-based sales expertise to drive results
• Target and prospect new companies, autonomously building a robust contact network
• Initiate and cultivate relationships with new clients

All about the role

A rare opportunity to join and lead the of Mr Good Guy.  A pivotal role in the business, the role reports to the Hotel Operations Manager.  The role will suit someone looking to expand or take the next step in their career.   This is a full-time role that will require flexibility with working mornings, nights and weekends.  A sneak peak of what the role entails:

• A full-time role, reporting to the Hotel Operations Manager;
• Ensuring that rosters are compliant with business demands and budgeted manning guides;
• On-boarding and training of all new and current staff, ensuring support is provided to the team at all times;
• Bring a creative element to the venue and work closely with the broader team to curate quarterly promotions;
• Monitor all daily sales, ordering, and costs for the venue;
• Maximising revenue growth opportunities
• Work in conjunction with all stakeholders to ensure smooth venue operations and functions;
• Liaise with the kitchen team regarding menu changes, selling strategies, customer feedback and service issues.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Work together with trust so that Ambassadors and Management meet the goals of the departments.
• Treat customers and Ambassadors from all cultural groups with respect, sensitivity and transparency.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
• Supervision and support of the Front Office team and other departments when required.
• Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.
• Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back-office equipment. 
• Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.
• Implement training programs for all employees, conduct induction and skills training.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

We seek a driven and goal-oriented Business Development Manager, motivated by results and possessing extensive experience in managing multiple properties and intricate business units. You will benefit from the support of our Commercial and Marketing teams as you engage with diverse customer dynamics.

About the role:

• Source and convert new business opportunities for the Shakespeare portfolio of hotels.
• Achieve performance objectives through effective implementation of Sales, Marketing, Loyalty, and digital initiatives.
• Collaborate closely with Portfolio Sales and Marketing teams to optimize market positioning continuously.
• Partner with the Portfolio Revenue team to attain optimal revpar/revenue/yield results across all business segments.
• Formulate tactical approaches to secure significant business opportunities.
• Participate in regular meetings with Sales and Marketing teams to facilitate key communications and report on activities.
• Review weekly forecasts and market share reports, actively contributing to maintaining business levels and market share.

Are you an enthusiastic and dynamic individual with a passion for the hospitality industry? Do you possess exceptional communication and negotiation skills? If so, we have the perfect opportunity for you to join our team as a Sales Manager for our newly refurbished Mercure Perth on Hay.

As a Sales Manager, you will be an integral part of our growth strategy, responsible for identifying and developing new business opportunities to drive revenue and expand our client base. Your primary responsibilities will include:

• Proactively identifying potential business partners, corporate clients, event planners, inbound operators and travel agencies to establish and nurture strong relationships.
• Collaborating with the marketing team to create and implement effective sales strategies, campaigns, and promotions to attract new business.
• Conducting market research to identify trends, competitive analysis, and opportunities for expansion.
• Pitching our hotel's unique offerings to potential clients and partners through persuasive presentations and negotiations.
• Managing the end-to-end sales process, including lead generation, prospecting, proposal creation, contract negotiation, and closing deals.
• Developing and maintaining a detailed understanding of the hotel's facilities, services, and packages to effectively communicate value propositions to clients.
• Attending industry events, trade shows, and networking sessions to enhance brand visibility and build a strong professional network.
• Collaborating with cross-functional teams at Accor’s Salter Brothers Portfolio Office, including operations, marketing, and finance, to ensure seamless execution of client agreements.

• To lead the strategic direction of the MORRIS in collaboration with the hotel executive team
• To develop and implement appropriate strategies and actions across all market segments, distribution channels and food and beverage outlets, to deliver on the hotel's financial targets and to deliver above market performance
• To understand the Australian digital distribution strategy and ensure that all activities at a hotel level support the strategy and drive hotel performance
• Models flexibility and adjusts others’ and own priorities when managing multiple demands
• Delivers sound business judgment in addressing resource needs and improving efficiencies while balancing associate, customer/stakeholder, and financial results
• To be a brand leader by understanding your brand within the hotel, your brand DNA and your competitors and advocate for the delivery of all brand guidelines across the hotel assets
• To fully leverage all opportunities provided by Accor’s loyalty programs including Accor Live Limitless, ALL Meeting Planner and Accor Plus to drive performance
• To develop and implement an integrated marketing plan that leverages all Accor assets – including brand, digital, and partnerships to drive performance
• Works with revenue management and other functional areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies
• To collaborate and liaise with the Accor National Sales Team to support the delivery targets for each of their designated accounts and to ensure that these accounts are aligned with each hotel's strategy
• To continue to build capability within your team through a process of coaching, mentoring and training
• To build a culture of new business development within your team by identifying new opportunities with existing and new clients through a process of account identification and grading to determine fit for your hotels – new business as a priority
• To lead the development of knowledge and implementation of best practices within your hotel-based team.
• Manage the collateral creation, development and distribution process
• Hands on in negotiating and contracting, following up on leads
• Be able to work from home and come into the establishment when required.
• Securing of Corporate, Domestic, Leisure and Conferencing (internal and external) & Incentive business for the Hotel.
• Monitor and respond to the level of activity of Sales Teams as reported via Accor’s Client Management System ASA
• Drive relationships and preferred programs for Hotel through the corporate office market specialists
• Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained
• Prepare a monthly Sales and Marketing Report for all areas of responsibility reflecting market intelligence and adjustments to the marketing plan. This report will also reflect consolidated information from the sales and marketing team and the conference and catering team with regard to their sales activities.
• Work with an orientation to the future. Set clear appropriate and well defined objectives. Provide team with clear direction and keep them on tasks. Actively support autonomy and empowerment through appropriate delegation of work. See projects through to completion and ensure key business objectives are met.
• Prepare monthly Sales Report reflecting consolidated information from Sales activities, market intelligence and adjustments to the sales & marketing plan.
• Involvement with Direct Marketing and Telemarketing to PCO’s and Industry Institutions in conjunction with the National Director of Sales
• To ensure commercial rate structures are in place, including contracted dynamic pricing, which are reflective of market positioning
• To lead and advocate for the full utilisation of tools and processes made available by Accor
• To drive the performance of the hotel based team & cluster teams, and their account portfolios to deliver on their targets that ultimately drive hotel performance
• Strive to deliver above-market performance for your hotels, further enhancing Accor’s market share
• Following the budget, manage all paid media expenditures from creative to production to appearance and post-campaign assessment

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Lead the Front Office team in absence of management and act as a hotel representative on behalf of the General Manager
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
• Be a safety champion and lead by the example by following Accor’s health and safety procedures