Total 9 quality assurance manager job vacancies in NSW - Sydney - Northern Sydney & Central Coast

Atlas Migration is a migration and education agency based in Sydney that operates across the entire Australian territory.

Come visit our free info point to get information about Visas, courses, degrees and other matters. Renowned for its professionalism and exceptional customer service, Atlas Migration stands out in its field.

Atlas Migration is now looking for an experienced, reliable and well-spoken Customer Service Manager to join their team. The right candidate will be responsible for leading a team that delivers exceptional customer service, addressing customer issues, improving processes, and contributing to overall customer satisfaction and loyalty.

Your responsibilities:

Leading and managing the team of customer service representatives - this includes hiring, training, and supervising the staff to ensure they provide excellent customer service.
Establish and communicate service standards for the team - this includes defining expectations for response times, resolution processes, and overall customer interaction.
Handle escalated customer issues and ensure that concerns are addressed promptly and satisfactorily.
Track and evaluate the performance of the team - this involves analyzing metrics such as response times, customer satisfaction scores, and resolution rates to identify areas for improvement.
Identifying opportunities to improve processes and streamline customer service operations - this involves assessing current workflows, gathering feedback, and implementing changes to enhance efficiency and customer satisfaction.
Collaborate with other departments, such as sales and marketing to share customer feedback and insights. Answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources;
Maximise customer operational performance by providing help desk resources and technical advice;
Maintain accurate records and document all customer service activities and discussions
Stay informed on the latest industry techniques and methods
Developing and executing post-sales services to monitor customer satisfaction, and refine the services offered

About you:

At least 2 years working as a Customer Service Manager;
Strong communication and leadership skills;
Outstanding customer service skills;
Outstanding problem-solving skills;
Strong ability to work well under pressure and to manage issues that may arise;
Ability to handle enquiries appropriately and find the right solution for anyone;
Knowledge of Italian language is a must.

Job type: Permanent/full-time position
Salary: $70,000 - $80,000

Blended Health Bar is about all quality, healthy food and drinks and good vibes. They offer Allpress Coffee, Superfood Smoothies, Acai Bowls, Raw Treats, Bliss Balls, Niceceams, Salad & more! 18 Hastings St, Noosa Heads
They proudly serve and specialise in Allpress coffee, Smoothies, & Superfood Smoothies, Acai and Smoothie Bowls.

Blended Health Bar is now looking for an experienced Cafe Manager to join their team.

The right candidate will be responsible for:

Menu Planning in collaboration with the chefs to produce innovative dishes
Organising and planning events to benefit restaurant community and create excellent experiences for new and existing customers
Organising and pricing itemise accordance with a preset budget
Keeping track of inventory levels and financial transactions
Assuring that eating facilities are clean, functional and in accordance with the health regulations
Ensuring the selection, training and supervision processes of hiring new personnel are in order
Ability to handle bookings, greet customers and assist with taking orders at a larger scale, thus through the supervision of the whole restaurant

About you:
At least 2 years of experience as Cafe Manager;
Ability to produce an excellent culinary and restaurant experience for customers;
Extremely creative;
Excellent time management, scheduling, managerial, and organisational skills;
Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Locali by Romeo's Wynyard Station is a renowned restaurant with venues spread across Sydney. The restaurant offers dine in, eat and drinks with delicious Italian fresh products.

Locali by Romeo's Wynyard Station is. now looking for an experienced Restaurant Manager to join their team.

The right candidate will be responsible for:

Oversee and ensure the smooth operation of all departments of the venue;
Ensure the responsible service of alcohol on and from the venue;
Give effective direction to operational staff;
Liaise with other department or shift managers to ensure open communication within the venue;
Manage and train staff in the operational requirements of their role;
Prepare and implement effective rostering for their department or venue;
Maintain stock control for the front of house and back of House operations;
Ensure that all Incident Reports are completed in an accurate and timely manner (at the end of each shift);
Manage budgets, expenditures and promotions to ensure the best profitability;

About you:
At least 2 years of experience as a Restaurant Manager;
Strong management skills;
Strong customer service skills;
Ability to handle enquiries and multiple tasks effectively;
Sound knowledgeable of budgeting and cashing up;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Pilloni Restaurant works directly with small producers, growers and hunters to make sure that when you dine at their premise, you feel the breeze of the Sardinian Island for a moment.
The majority of their dishes are touched by the fire, that is the central heart of Pilloni’s kitchen. Also traditional focaccias, bread and pasta are freshly made each day.

Pilloni Restaurant is now looking for a talented Restaurant Manager to join their team.

The right candidate will be responsible for:

Recruiting, training and supervising staff.
Agreeing and managing budgets.
Creating staffing rosters.
Planning menus.
Ensuring compliance with licensing, hygiene and health and safety legislation.
Promoting and marketing the business.
Overseeing stock levels and ordering supplies.
Handling customer enquiries and complaints.
Taking reservations.
Greeting and advising customers.
Keeping statistical and financial records.
Assessing and improving profitability.
Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
Making improvements to the running of the business and developing the restaurant.

About you:

At least 2 years of experience as a Restaurant Manager;
Strong management skills;
Strong communication skills;
Ability to manage all the operations of the restaurant;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Porch and Parlour started as an idea between mates in 2010. Combining good food and coffee with art, music and people.
Porch and Parlour overlooks the ocean accompanied by a rustic porch with a green leather nutuzzi couch, an old guitar and a half-drunk pinot.

Porch and Parlour is now looking for a Restaurant Manager to manage the operations of the restaurant.

The right candidate will be responsible for:

Managing accounts receivable and store invoice;
Managing accounts payable for wholesale accounts worth;
Rostering staff;
Assisting with payroll duties;
Contacting and liaising with suppliers;
Implementing new policies and procedures into the workplace;
Supervising and training new staff;
Leading company research and development strategies;
Manage and supervise overall activities of the venue, including BOH, FOH and special Events;
Maximise customer service and manage complaints;
Create and supervise menus and special with Head Chef;

About you:

At least 2 years of experience as a Restaurant Manager;
Strong customer service skills;
Ability to handle multiple tasks at the same time;
Strong organisational and Managerial skills;
Excellent presentation and ability to remain calm in all the situations;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Enzo's Cucina Labrador has a solid belief that food is always better when shared with the ones you love, Enzo’s Cucina welcomes you to the best Italian restaurant in Labrador. A place where you will be welcomed with open arms to enjoy a delightful range of traditional Italian food inspired by fresh, local produce that will delight your tastebuds.

Enzo's Cucina Labrador is now looking for a talented and experienced Restaurant Manager to join their team

The right candidate will be responsible for:

Supervising shifts;
Training new and current employees;
Maximising customer satisfaction and responding to customer complaints;
Creating schedules;
Tracking employee work hours and recording payroll data;
Appraising staff performance and providing feedback;
Interviewing and recruiting new employees;
Managing daily front- and back-of-house restaurant operations;
Ensuring all cash-outs are completed correctly at the end of the day;
Maintaining safety and food quality standards;
Managing inventory;
Create reports on weekly, monthly, and annual revenues and expenses;
Controlling operational costs and finding ways to reduce waste;
Reviewing product quality and researching new vendors;
Finding creative solutions when issues arise;

About you:

At least 2 years of experience as a Restaurant Manager;
Strong management skills;
Excellent customer service and ability to manage compliant and queries;
Ability to multitask and maintain everything running smoothly;
Strong communication and interpersonal skills;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Bitton Rose Bay is the 3rd cafe of the Bitton group. It is currently open for Breakfast and Lunch and soon to open for dinners. We offer French-inspired menus and a family friendly atmosphere. Come for a take away coffee, sit down meal or takeaway.

Bitton Rose Bay is now looking for a a talented Restaurant Manager to join their team;

The right candidate will be responsible for:

Recruiting, training and supervising staff.
Agreeing and managing budgets.
Creating staffing rosters.
Planning menus.
Ensuring compliance with licensing, hygiene and health and safety legislation.
Promoting and marketing the business.
Overseeing stock levels and ordering supplies.
Handling customer enquiries and complaints.
Taking reservations.
Greeting and advising customers.
Keeping statistical and financial records.
Assessing and improving profitability.
Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
Making improvements to the running of the business and developing the restaurant.

About you:

At least 2 years of experience as a Restaurant Manager;
Strong management skills;
Strong communication skills;
Ability to manage all the operations of the restaurant;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Located in the centre of vibrant and funky Newtown, Summer House Newtown has it all! Featuring an outdoor plunge pool, a communal terrace, renovated rooms and ensuites, free lightning fast WiFi and great common areas.
They are a warm and friendly ‘home’ just metres to the main street of Newtown (King Street), full of sensational restaurants, cheap eats, funky cafes, eclectic shops and the best nightlife in Sydney – great bars, theatres and live music venues are everywhere. It is here that you will meet true Australians and not just more backpackers.
So come and relax by our swimming pool, choose from our excellent female only or mixed dorms or your own private room and find out what it’s really like to live in the real Sydney. Anything else and you’re just visiting!

Summer House Newtown is now looking for a Hostel Manager to join their team

The right candidate will be responsible for:

Hire qualified personnel according to standards
Organize and coordinate operations to ensure maximum efficiency
Supervise and evaluate staff
Ensure supplies and equipment are adequate in quantity and quality
Handle customer complaints when necessary
Assist in pricing products or services
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for senior management
Manage stock and orders;

About you:

At least 2 years as a Hostel Manager;
Strong communication and organisational skills;
Strong customer service skills;
Ability to manage multiple tasks at the same time;

Job type: Permanent/full-time
Salary: $70,000 - $80,000

Nestled in the heart of Neutral Bay, you'll find Enoteca 128 Italian Restaurant & Wine Bar. They offer contemporary, well-executed Italian Cuisine. Expect to find menus that feature the best produce Australia has to offer and an ever-growing wine list to pair.

Enoteca 128 Italian Restaurant & Wine Bar is now looking for a talented RESTAURANT MANAGER to join their team.

The right candidate will be responsible for:

Coordinate daily Front of the House and Back of the House restaurant operations;
Deliver superior service and maximise customer satisfaction;
Respond efficiently and accurately to customer complaints;
Regularly review product quality and research new vendors;
Organize and supervise shifts;
Appraise staff performance and provide feedback to improve productivity;
Estimate future needs for goods, kitchen utensils and cleaning products;
Ensure compliance with sanitation and safety regulations;
Manage restaurant’s good image and suggest ways to improve it;
Control operational costs and identify measures to cut waste;
Manage cashing ups and budgets;
Promote the brand in the local community through word-of-mouth and restaurant events;
Train new and current employees on proper customer service practices;
Implement policies and protocols that will maintain future restaurant operations;

About you:

At least 2 years of experience as a Restaurant Manager;
Strong budgeting and cashing up experience;
Ability to manage multiple tasks at the same time;
Strong communication and interpersonal skills;

Job type: Permanent/full-time
Salary: $70,000 - $80,000