Total 1,416 service centre manager job vacancies in Sales / Marketing category in Australia

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 

• Use effective communication skills to build rapport and provide engaging customer experiences. 

• Be flexible with hours to ensure we're available when our customers need us. 

People & Culture Manager

• Maternity leave Cover (Sept 2024 - June 2025)

• Join an award-winning P&C team (we just won Australian HR Team of the Year 2023 at the HR Awards)

• Based in Pyrmont with flexibility to WFH
   

About Publicis

Publicis Groupe is a world leader in marketing, communication, and digital business transformation, driven through the alchemy of data, creativity, media, and technology. Our connected platform of companies and capabilities is more than an operational framework. It’s a cultural model we've built to unite our people in a collaborative way of thinking and working. We offer our clients seamless access to the expertise of our 100,000+ people across 100+ countries globally. In Australia, our powerhouse of marketing capabilities stretches across creative, media, digital, production and PR.

Role Purpose

This is a maternity cover People & Culture Manager position that will be working across three core areas:

• P&C Hub - Leading our P&C Hub team with a focus on delivering streamlined, optimal operational processes across Publicis Groupe. It involves working closely with the P&C Hub, alongside our agency P&C teams and Centres of Excellence

• Business partnering - Acting as the Publicis Groupe HQ key point of contact for assisting employees across the employee lifecycle. This could be the onboarding and offboarding, ER, salary increase and promotion process or facilitating L&D opportunities.

• Immigration - This role utilizes its process orientation to oversee the immigration process by streamlining tasks, document control and organization. It provides best practice advice and compliance to agencies.

   

Key Outputs

• Oversee the P&C Hub to ensure consistent feedback to employee queries e.g. pay, policy, leave, system access etc. and application of process

• Craft process checklists and documents such as Parental leave, Probation period, Salary increases, Promotions etc.

• Oversee P&C Hub to deliver administrative process for new starters, transfers and leavers

• Lead, coach and inspire the P&C Hub team members providing advice, assist and feedback for them to grow and develop as part of the P&C team

• Lead end to end management of grievances, complaints, performance issues, claims and investigations

• Drive specific culture/DE&I initiatives to foster a positive and inclusive culture assisting retention and employee engagement

• Prepare employee engagement survey results, providing insight and assessment into ways we could do things better and trends we’re recognizing.

• Prepare quarterly salary increase cycles including stakeholder management, budget management, benchmarking and recommendations

• Ensure completion of relevant L&D modules and platforms such as Career Conversations, compliance training, Power Skills, global and local programs and Marcel Classes

• Oversee the immigration process across all agencies, ensuring a streamlined, compliant and optimal approach

Skills & Experience

• 4+ years experience in a People & Culture role (ideally multi-site, matrix organisation)

• Experience creating and implementing clear process flows and adopting a streamlined approach to tasks

• Experience across the whole employee lifecycle including recruitment, on-boarding, performance management, manager development, remuneration and benefits, employee relations and off-boarding

• Intermediate working knowledge of employment law, including the Fair Work Act and the National Employment Standards, with the ability to apply this knowledge in workplace situations

• Strong working knowledge of visas and immigration

• Experience working with a HRIS or other software where you need to ensure accurate input of data

• Strong written and verbal communication skills with the ability to handle highly confidential information and treat employee data with discretion
   

Behaviours

• Organisation: You love a spreadsheet, flexing your project management skills, being organized and are always looking for ways to streamline, make things easier and less clunky

• Attention to detail:The cost of mistakes in the work you are doing is high, so you’ll need to have attention to detail and thoroughness in completing tasks

• Time management: Lots of the work you do impacts on others, so we need to turn requests around fast. You’ll need to be able to prioritise and manage your time to ensure you meet the deadlines required

• Verbal and written communication:You’ll need to interact with a variety of stakeholders across the business therefore the ability to clearly express yourself is essential

• Learning agility:There is a lot of variety in the work that you’ll need to do. You’ll need to be willing and able to learn quickly to adapt to changes

• People person: A natural ability to engage people, with strong relationship building skills and a high EQ

• Change: Comfortable with the flexibility, fluidity, constant change and often ambiguity that the industry brings

• Confidentiality: Able to manage confidential information with discretion, acting diplomatic and tactful when dealing with delicate situations

What we’ll offer you:

Be a part of one of the world’s most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:

• Taking time out – enjoy your Birthday off, additional 5 days leave after 2 years’ service, inclusive leave policies such as Fertility Treatment, Menopause, Flexible Public Holidays, Gender Affirmation and Parental leave.

• Work Your World – our program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.

• Diversity and Inclusion – we care about people showing up as their authentic self. Get involved in one of our Employee Resource Groups to contribute beyond your day to day.

• Wholeself – free access to Sonder, flu vaccinations and regular seminars and events supporting your physical, mental, and financial wellbeing.

• Grow & develop – enjoy extensive L&D opportunities through our online learning platform, Marcel, a Next Gen board, regular internal sessions, Buddy Up (our mentor program), paid study days and access to the MFA and ACA for industry learnings.

• Celebrate – we’re big on celebrating and shouting out about great work. We’ve got informal and regular formal awards, anniversary celebrations and referral bonuses.

• Work, your way – our Publicis Liberté flexible working approach means we value your contribution, not where you’re sitting.

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are driven to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.