Total 489 Quality Assurance / Control job vacancies in Sydney, Australia

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.   
  
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Senior Manager, Compliance to enable us to comply with all regulatory requirements, industry standards and internal standards. 

This is a highly visible role in the business and will be responsible for the embedment of compliance frameworks, programs, policies and supporting tools. In addition to regulatory adherence, the purpose of the role is to: 

• Develop, maintain and monitor the implementation of Cuscal’s compliance framework to support Cuscal in complying with legal and regulatory requirements (covering but not limited to Privacy, financial crime and AML/CTF, prudential regulations, and industry standards), including:  

• Implement and embed initiatives to ensure sustainable practices. This includes, but not limited to, providing information, training, advice and tools to the first line of defence to assist them to perform compliance management activities  

• Develop and monitor the implementation of and reporting on Cuscal’s frameworks, policies and standards for managing compliance risks, including financial crime, money laundering, terrorism financing, bribery and corruption, fraud and sanctions (Australia and NZ jurisdictions).  

• Support the AML/CTF Officer to discharge responsibilities including completing and submitting reports to AUSTRAC (as required), using information provided by business units.  

• Support the establishment and embedment of a second line assurance and monitoring program.  

• Oversee and monitor the implementation and effectiveness of the Compliance Management across the organisation. 

• Actively participate and provide input to change initiatives and projects as they relate to compliance management, including APRA CPS 230 initiatives  

• Review and make recommendations for the continuous improvement of the Governance, Risk and Compliance (GRC) system with a strong focus on data quality accuracy, process improvement and validation.   

• Provide input to the development, maintenance and monitoring of the Complaint Resolution Policy & Procedure.    

About You 
To be successful in this position you will have the following skills and experience: 

• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.    

• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements

• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   

• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

This position is responsible for supporting Quality Assurance for Claims. You will provide claims administrative support services to other parts of the business within specified guidelines and may be directly supervised.

In addition to this the Claims Quality Assurance Officer will provide ongoing file maintenance and administrative support to Quality Assurance Managers, Specialists and Consultants as well as supporting the overall quality assurance process.

In this role you will:

• Provides Claims Quality Assurance administrative support service within specified guidelines and TAL values.
• Responds to QA enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
• Records all information accurately on appropriate systems.
• Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
• Offers support to team members, sharing learning and best practice in order to contribute to overall team effectiveness.
• Understand the responsibility of TAL in relation to the Privacy law and compliance guidelines and execute QA within these laws and guidelines.
• Proactively raise and support rectification of compliance breaches.
• Produce high-quality, accurate and compliant work.
• Ensure adherence to regulatory and TAL’s policies and procedures.
• Raise potential risk issues in daily operations across systems, policies and procedures that may result in TAL being exposed to financial instability, fraud, not fulfilling regulatory requirements or litigation including behaviours that may be discriminatory or undermine TAL’s core values.
• Collaborates with others to ensure that the customer gets a flawless product or service.