Total 7 support analyst job vacancies in Others category in prahran victoria

Federal Govt client is seeking SAP Functional Analysts - SAP FI (EL1) who will be responsible for translating business needs into ICT system requirements and specifications for enhancements. It includes designing, analysing and documenting software systems to meet business expectations. They are responsible for writing functional specifications from the business requirements.

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SAP Functional Analysts promote and deliver flexible, quality service and products to improve customer experience, work under the limited direction of senior staff to deliver results and undertake complex work.

• lead and support operations of the team, including monitoring business performance, setting priorities, and managing resources and workflow
• lead and support operations of the team, including monitoring business performance, setting priorities, and managing resources and workflow
• oversee the development and implementation of the ICT solution
• highlight and identify gaps in existing functionality and functional interdependencies
• undertake and contribute to business management, strategic planning, and workforce planning
• manage team contribution to the costing process and ensure project deliverables and milestones are met on time and within budget
• report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance
• monitor and manage work output and quality against established performance standards through interpretation of quality analysis and reporting
• encourage innovation, continuous improvement and manage and support change
• build action plans and make operational decisions on policies, tactics and resources critical to the business
• prepare and review a range of written material including technical and corporate documentation
• collaborate with a broad range of internal and external stakeholders to achieve project outcomes, build service delivery capability, and influence business outcomes
  

Estimated start date 02 September 2024

Initial contract duration 10 months

Extension term 12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements Onsite Brisbane, Canberra, Melbourne

Security clearance Must be an Australian Citizen and able to obtain Baseline Security Clearance

Key duties may include, but are not limited to: Functional Analyst (ERP FI) – EL1

• Corporate Systems team requires an experienced SAP FI Functional Analyst to support the design, analysis, build, testing and implementation of its projects.
• Responsible for overseeing the planning, detailed design, and delivery of quality solutions for SAP FI;
• Participate as a key member of the ICT development team to provide the functional deliverables for the project;
• Develop innovative and creative solutions based on interpretation and analysis of business requirements;
• Convert business requirements to system design and technical specifications;
• Engage, liaise and maintain relationships with internal and external stakeholders

Key Tasks:

The duties of the SAP FI Functional Analyst include (but are not limited to):

• Design, configure and build the SAP FI application;
• Document the application in Blueprints and Detailed Design Specifications;
• Perform ICT solution reviews for SAP FI solutions;
• Coach Services Australia resources to continue to build our expertise in the SAP FI environment;
• Perform unit testing of configuration and development changes utilising HPALM and provide technical support for SIT/UAT testing
• Participate in meetings and workshops with internal and external stakeholders

Ability to:

• Think strategically and align operational activity accordingly
• Grasp expectations and concerns, and negotiate quality outcomes
• Develop and manage a range of internal and external stakeholder relationships
• Manage and resolve conflict using appropriate strategies
• Understand the audience and context, and effectively tailor communication
• Manage staff and competing priorities to achieve quality outcomes and project completion
• Assess risks and implement mitigation strategies
• Undertake objective, systematic analysis and draw accurate conclusions based on evidence
• Make decisions based on professional judgment, risk evaluation and in the context of the environment
• Develop long term plans for the team and manage work in the context of business priorities
• Work highly independently under broad direction and act collaboratively

Primary Knowledge/Skills/Systems/Tools required for role include:

• SAP FI

The roles could be located at the clients CDB offices located across a number of capital cities including; Brisbane, Melbourne, Canberra, Adelaide. Please indicate your preference when submitting your application.

SYSTEM ANALYST

 MUST HAVE A MINIMUM OF 5+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Is responsible for the design and configuration of new functional solutions, and for the ongoing operational support of ICT solutions.
• They are also responsible for designing and optimising enterprise-wide deployment of ICT technology solutions. 
• Senior System Analysts require an understanding of ICT product offerings and their interoperability with other components as well as a high level understanding of interface technology. 
• The System Analyst works under the limited direction of senior staff. 
• They exercise both initiative and judgement in the interpretation of policy, and in the application of practices and procedures. 
• Decision making is dependent on judgement, skills and knowledge. 
• The System Analyst manages and organises their own work in the context of competing priorities, including contributing to business planning, changes in workplace practices and business improvement strategies.
• The System Analyst may manage a team.

Duties for SYSTEM ANALYST may include some or all of the following:

• Manage and support a team including managing performance, attendance and health and wellbeing
• Manage a small team including setting local priorities, managing resources, and assisting with the development of work plans
• Monitor workloads to ensure business goals are achieved
• Develop staff capability through coaching, mentoring and training
• Perform high-level analysis and evaluation of business processes and requirements and propose and create solution specifications for projects
• Conduct technical / application assessments for projects and consider feasibility, effort and risks
• define, plan, document and architect the design of solutions
• create conceptual and logical business solution design (i.e. blueprint, solution design documents) and implement solutions to meet business requirements
• participate in project reviews, create and implement action plans to bring escalated projects back on track.

SENIOR SYSTEM ANALYST  

MUST HAVE A MINIMUM OF 7+ YEARS EXPERIENCE IN AUSTRALIA AND MEET ALL OF THE REQUIREMENTS OF SUPPORTING ROLE CRITERIA’S

• Is responsible for the successful planning and implementation of ICT solutions to support the overall business goals and objectives of the functional area. 
• Senior System Analysts are responsible for engaging and liaising with the business areas and customers to articulate process improvements and problem resolutions. 
• The Senior System Analyst exercises a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff. 
• In performing a leadership role, the Senior System Analyst drives innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.

Duties for SENIOR SYSTEM ANALYST may include some or all of the following: 

• lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow
• lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
• oversee the development and implementation of the ICT solution
• highlight and identify gaps in existing functionality
• highlight and identify functional interdependencies undertake and contribute to business management, strategic planning and workforce planning 
•  assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility ensure project deliverables and milestones are met on time and within budget
• manage team contribution to costing process
• report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance

Mandatory Criteria

• Demonstrated experience working in both multi-disciplinary agile and waterfall team environments
• Demonstrate experience as a lead System Analyst on a high profile and complex IT project
• Developing and documenting system specifications and modelling in consultation with technical experts e.g. UML and BPMN
• Assisting the Team developing computer systems and undertaking specialist activities and provide associated advice.
• Experience working with SAP CRM or ABAP would be highly desirable

Weighted Criteria

• Drive and participate in ICT analysis and design
• Demonstrate experience in examining long-term business requirements, suggest alternative plans and strategies and report on their feasibility and architectural issues
• Design and build user interface prototypes, mock-ups and wireframes
• Good verbal and written communication skills
• Experience within an Australian Federal Government setting
• Must be able work full time and at the client site
• Candidates must reside full time in greater Brisbane or Melbourne  

Security Clearance:

• Australian Citizen
• Personnel must hold or be eligible to obtain a Baseline  Security Clearance.

We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers.

As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our Relationship Managers

Reporting to the Intake Lead, you will ensure that participants have the best possible experience as they come on board with Hearth.

Responsibilities will include

• Acting as a first point of contact for service requests and intake enquiries
• Providing accurate information and excellent customer service in a timely manner
• Initial assessment of service requests and our capacity to meet them
• Organising and conducting initial home visits alongside a Relationship Manager
• Liaising with participants, family members, support coordinators, and other stakeholders
• Collecting information and documentation to understand service requirements
• Flagging any issues or concerns, and escalating to the Intake Lead as required
• Working with Recruitment to match new participants with Hearth support workers
• Facilitating a smooth handover between Intake and the Relationship Manager team, giving us the best chance of success for a sustainable and positive relationship

• Professional or lived experience with disability
• Proven experience in a customer facing role
• Ability to communicate clearly & effectively via email and phone
• Excellent time management and organisational skills
• Own car and driver's license
• Strong interpersonal skills and high levels of resilience
• Understanding of the NDIS
• Working knowledge of CRM, Microsoft Office suite, and employee rostering systems

• Opportunity to join a small, friendly team
• Join a rapidly growing organisation with a warm and supportive culture
• Flexible working hours and conditions
• Opportunities for career development and progression to other roles within the organisation
• Travel compensation, work laptop, and mobile phone provided

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location Hargreaves St, Bendigo

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office

About us:

Hearth is a registered NDIS support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

About The Role

Reporting to the Chief Product and Tech Officer, you will join a dynamic team partnering with Product and Technology (P&T), Sales & Marketing (S&M), Customer Success and Finance leaders. With regular exposure to the Senior Leadership Team, you will play a leading role in championing commercial decision making, providing analysis, insight and advice to drive business performance. You will also contribute to developing, implementing and maintaining financial reporting and risk management processes.

What You'll Do

As a Senior Commercial Analyst at ROLLER, you will be an integral part of our product team, specializing in product analytics. Your primary focus will be on extracting valuable insights from product data, conducting deep dives into user behavior, and collaborating with cross-functional teams to optimize our product offerings. Key responsibilities include;

• Data Analysis: Utilize your strong analytical skills to dissect product data, identify patterns, and extract meaningful insights to guide product development decisions.
• User Behavior Analysis: Analyze user interactions, adoption rates, and customer journeys to understand how users engage with our products and identify areas for improvement.
• Feature Impact Assessment: Assess the performance and impact of new product features and enhancements, providing recommendations for optimization.
• Product Performance Metrics: Define and track key product performance metrics, such as user retention, conversion rates, and user satisfaction, to drive continuous improvement.
• Investment Analysis: Evaluate the potential return on investment (ROI) for new product initiatives, helping prioritize development efforts and resource allocation.
• Influence Strategy; Challenge the appropriateness of expenditure and improve group prioritization of key projects.
• Payments Processing Analysis: Analyze payments processing data to optimize unit economics, enhance the user payment experience and mitigate risk.
• Pricing; Assist with pricing analysis and project management.
• Competitor Analysis: Monitor competitor products, features, and market trends to help position our products competitively.
• Cross-functional Collaboration: Collaborate closely with product managers, UX/UI designers, engineers, and other stakeholders to translate data insights into actionable product improvements.
• Reporting and Visualization: Create compelling reports and visualizations to communicate findings, trends, and recommendations to both technical and non-technical teams.

About You

• Bachelor's degree in Finance / Accounting, Business Analytics, Data Science, or a related field. 
• Expert analytical / modeling skills, with ability to analyze large quantities of complex information and summarize key takeouts 
• Proven experience in product analytics or a similar role within a SaaS or tech-focused company.
• Detail oriented with ability to prioritize tasks and meet timeframes while adjusting to changing priorities
• Gets involved in discussions outside the 'numbers', active contributor to strategy
• Proficiency in data analysis tools and strong understanding of data visualization techniques and tools (e.g., Tableau, Power BI).
• Excellent communication skills to convey complex data insights effectively.
• Passion for technology and a strong desire to contribute to product success.

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our CFO
   You will get to meet with our CFO to learn more about the role & ROLLER whilst also talking through your experience in more detail
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!

About Us:

Join us in shaping the future of learning at Melba. We are a purpose led organization with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing in the growth and development of our people is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. We anticipate that this role will require you to be in the office 1 day per week.

Role Overview:

As Capability Development Manager you will lead the creation of innovative learning strategies, shaping our leaders of tomorrow, providing learning opportunities on best practice supports for our workforce of dedicated support workers and cultivating a culture of continuous learning.

You’ll have the opportunity to:

• Lead the design and implementation of learning strategies and programs that strengthen leadership and management capability and performance management i.e talent development programs.
• Provide leadership in developing a learning organisation focused on its people, our organisational culture, continuous improvement and learning outcomes.
• Manage and coach a team of direct reports to ensure the successful implementation of learning and development initiatives.
• Partner with our Transformation team to support change management initiatives where there is an identified capability uplift i.e. digital literacy, documentation practice, system usage.
• Develop and maintain career pathways and capability frameworks, defining capability and competency uplift required for each career step.
• Responsible for the implementation of a Learning Management System to facilitate compliance monitoring and to provide access to learning and development opportunities for our workforce.
• Develop and manage L&D budget, negotiate contracts, build and maintain relationships with third party vendors.

About You:

• Proven experience (7+ years) in designing and implementing learning strategies, preferably in leadership and management development and within a similar sector.
• Demonstrated success in leading the uplift of an organisations capability across key competencies and contributing to an improved employee experience. 
• Extensive experience in developing and implementing capability development programs for diverse audiences and learning styles through varying delivery models.
• Experience managing a Learning Management System and overseeing L&D budgets and vendor relationships.
• Exceptional leadership, communication, and team management skills.
• Ability to think strategically and demonstrated experience in effective program management.
• Ability to critically evaluate information from various angles, assess risks, and identify solutions.

Why Join Us:

• Opportunity to drive transformative learning initiatives in a dynamic environment
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

If you're passionate about driving learning and development initiatives that empower individuals and contribute to the community in which we live, we want to hear from you. Apply now and be a part of our vibrant, inclusive community!

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location on Burke Road, Glen Iris

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Glen Iris office.

About us:

Hearth is a registered NDIS and TAC support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation