Total 6,304 service operations manager job vacancies in Others category in Australia

This position will ultimately be the brand ambassador for Winning Appliances. They will create and maintain an environment that will cultivate a high performing Team to deliver an unforgettable experience to our Customers. By leading an inspired and motivated Team that is highly engaged, business will thrive organically. There will be a strong need for this position to be able to balance core priorities effectively and take an authentic approach to managing their operational, strategic and leadership needs.

• Lead and optimise Store Profit & Loss (P&L) for maximum financial performance.
• Drive sales through strategic planning, forecasting, and reporting.
• Oversee product returns and manage display stock effectively.
• Ensure accurate stock, cash, and payment systems control.
• Coordinate seamless stocktakes with the National Inventory Manager.
• Maintain precise inventory accuracy and handle store cash and banking.
• Generate insightful monthly sales and margin reports.
• Empower staff to achieve sales and margin targets with clear daily goals.
• Monitor and adjust customer discounts and product mix for optimal results.
• Manage all store operations, presentation, and backend processes.
• Implement top-notch visual merchandising strategies.
• Deliver exceptional customer service and resolve complaints swiftly.
• Recruit, train, and develop a high-performing store team.
• Ensure workplace safety and compliance with WHS policies.
• Execute impactful promotional strategies and manage the Local Area Marketing Budget.

To execute Next Health’s strategic business objectives for designated region through people management and leadership, customer engagement - ensuring customer relationships are fostered and maintained, and ensuring continued growth and development of the Next Health business through business development activities which generate revenue growth across existing and new business, including with both customers and consultants. The Operations Manager is responsible for the quality delivery of services without compromise, and for the day to day operations of the South Australian clinical practice to ensure execution and effective delivery of quality independent medicolegal services.

Team Summary

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build superior payments products and experiences that enable customers –consumers, businesses, large corporations, and governments - to pay or be paid.  The Account Management function is part of a broader dedicated multi-disciplined team tasked with supporting and growing one of Visa’s most important clients.  Our objective is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses. 

The Account Management team is accountable for the client relationship, serving as the face of the partnership into the client and on behalf of the client back into Visa. In concert with the client and internal key stakeholders, we develop and execute on our joint strategy and annual investment plans.

Position Summary

This key position is a member of the client account team dedicated to one of Visa Australia’s largest and most important clients. The role is responsible for excellence in Visa’s overall service delivery with the client across portfolio management and customer engagement campaigns, portfolio data insights, as well as supporting the execution and implementation of our jointly agreed product and service initiatives. The role requires card issuing portfolio management experience as well as strong data, communication and program sponsorship expertise, underpinned by a solid knowledge of the payments industry and international payment networks.  The role will report to the head of the client partnership at Visa and will work collaboratively with the Visa and client teams.

Responsibilities

• Facilitate regular client portfolio reviews including agenda development and data insights/analysis.
• Manage, and drive when needed, the communication of service delivery activities between the client and Visa.
• Use data reporting tools to monitor portfolio performance and support the client to self-service through the Visa Analytics Platform.
• Manage the execution of Visa Loyalty Platform Services (VLPS) facilitated Issuer campaigns for the client, this involves being the conduit between the client and the VLPS team to ensure successful campaign delivery.
• Manage payment volume forecasting and alignment of the regular portfolio-level forecast with the client. Understand and resolve any misalignment.
• Ensure team compliance with internal client relationship management processes, procedures, and tools.

Why this is important to Visa and its Partnership

Visa is a network of networks that serves at the core of digitization, movement of money and data, and the success of local economies and global commerce. Financial Institutions play a critical role in Visa’s global open payments ecosystem. This role of Senior Manager Client Operations, for one of Visa’s largest and most important clients, is critical to ensuring the success of our client and Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As our Assistant Front Office Manager, you will support:

• Assisting the Front Office manager in managing a team of Front Office professionals, ensuring guest experience is at the forefront at all times.
• Developing, maintaining and implementing standard operating procedures for the Department.
• Training & developing your team members, taking pride in their successes.
• Participating in the recruitment of new team members.
• Handling complex guest queries & feedback.

Overview of Position:

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.

Informa Connect is part of the global Informa Group which is listed on the London Stock Exchange and a member of the FTSE 100, with over 10,000 colleagues working in more than 30 countries. In addition to being a leading international events business, Informa is also a leading digital services and academic knowledge group.

About the Role:

The Office Manager is responsible for ensuring that our team at Informa Australia is working in a safe, clean, efficient and well equipped environment, with specific responsibility for Health & Safety, building management, supplies, mail & deliveries and colleague experience. While this role is within the Informa Connect business, the Office Manager’s responsibilities also encompass our fellow Informa Group businesses CAPA, Omdia and Global Support who share the York Street office with us.

You will report directly to the Chief Operating Officer of the Informa Connect Sydney.

Key responsibilities:

Health & Safety

• H&S Officer for Level 4 (training/accreditation will be provided if required)
• Point of contact for Group H&S team and George Place H&S/Security teams
• Ensuring our ongoing compliance with applicable H&S requirements at 24 York Street
• Coordination and certification for colleagues to attend First Aid and other H&S-related training as required
• Maintaining a register of all Fire, H&S and First Aid Officers on Level 4

Building

• First point of contact with George Place (ISPT and CBRE), Security and 3rd party service/maintenance/cleaning/utilities/plumbing/waste suppliers and contractors
• Ensuring Level 4 is maintained in a safe, clean and well-presented state at all times;
• Access system card management

Supplies

• Responsible for all office/kitchen consumables, stationery (excludes event-specific, IT or Capital expenditure)

Mail & Deliveries

• Responsible for distribution of incoming mail/deliveries, dealing with the George Place mail room and managing/collecting PO Box Q1439 at the QVB Post Office
• Couriers: managing outgoing couriers if assistance is required and dealing with courier contacts

Colleagues

• Social: leading or collaborating in staff functions such as Walk The World, office parties and smaller events
• Induction – Level 4 and George Place welcome and tours

As the Country Manager, you will lead and coordinate various aspects of Octane’s business operations across the Australia region. Reporting to the CEO, you will be responsible for driving business growth, managing the Australian team, and ensuring effective account management and project delivery.

As a key member of the Octane Leadership Team, you will develop and implement strategic plans to drive business growth and expansion in the Australian market, aligned with Octane’s overarching business strategy. Leading the execution of these strategies, you will also provide input into Octane’s Product Roadmap.

Effective management of the Australian Octane team will be crucial, fostering teamwork and alignment with cross-functional teams in New Zealand and Canada. You will oversee high-level project delivery and ensure effective account management across the Australian client base.

Facilitating the Octane sales process will be a key aspect of your role. This includes engaging in pre-sales meetings, delivering high-level product demonstrations, presenting to prospective and current customers, and preparing customer proposals.

Are you searching for a part-time job that combines your brilliant people skills with your passion for technology? Well look no further!

We are currently seeking a Part Time Territory Manager to join the team at Clemenger Field Marketing.

Visiting key retailers, your primary focus will be to support the market launch of an innovative new product from a market leading brand, driving store advocacy and customer experience.

Hours/Days: 19 hours per week across 3 days.

Benefits:

• An attractive total salary package of $90,000-$95,000 (including superannuation and car allowance) is on offer (Pro Rata).
• The chance to work with a market-leading, innovative brand
• Autonomy to complete the allocated work within parameters
• Great company culture that supports equal opportunities and provides development opportunities

Tasks & responsibilities:

• Oversee the relationship between staff, stores within key retailers such as JB HiFi, Harvey Norman and more!
• Use your superior product knowledge to educate store managers through product demonstrations and performance meetings
• Ensure the efficient and speedy execution of in-store activities
• Manage and maintain stock weight and shopability of bespoke fixtures instore
• Provides feedback, insights and makes recommendations on how to improve sales, training and other program processes and systems

About you:

• Retail Consumer Electronics experience preferable
• Can-Do attitude with a willingness to take on any given task
• Great communication skills and presentation - you’ll be talking to a lot of humans!
• Confident working in different retail environments with a strong understanding of Consumer Electronics
• Valid driver’s license and reliable car

Join the team today!

If you’re ready to join a high performing team in the retail environment, then apply now!

Please note only shortlisted applicants will be contacted.

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

Your new role and how you’ll make a difference

This is your chance to develop a high-performing acquisition sales team to deliver on our new business plan as part of the overall Growth Team!

This is a strategic sales and leadership role responsible for continuously developing, implementing, and monitoring business plans and team members to deliver the financial results through promoting and expanding the illion brands and products to the Australian and New Zealand market.

The value-add things you’ll be

Segment Leadership

• Develop and drive the segment sales strategy
• Deliver the business plan on the agreed business strategies and objectives.
• Develop plans to ensure targets are being met inline with the balanced scorecard
• Collaborate across the broader CET team and other business units to engage stakeholders and deliver key activities to achieve business objectives
• Provide leadership to team members ensuring team member activity aligns to the overall business plan, and drive team engagement and performance through regular communication, and reward and recognition.
• Coach team members to lift competency through providing regular and timely feedback, respectfully challenging perspectives to expand thinking and approach, and providing opportunities for individuals to expand their knowledge and experience.

Sales Management

• Provide clarity in key sales objectives and effectively manage team and individual performance to achieve set objectives
• Product interlock to ensure the team is aligned to the product strategy through effective engagement and communication
• SFDC compliance – ensure team members maintain an accurate pipeline of sales opportunities in the CRM (SFDC), ensuring adherence to the internal sales process and documentation requirements.

Business Planning

• Sales forecasting and gap management
• Complete, present, deliver to, and update your annual business plan.

Customer Satisfaction

• Drive customer satisfaction
• Meet & excel customer expectations
• Customer escalation

Sodexo are currently seeking a dynamic and highly experienced Employee & Industrial Relations leader. Australia is a key global market for Sodexo and the General Manager – Employee & Industrial Relations will play a critical role in supporting and driving employee engagement, labour efficiencies and legal compliance across the business.

This role reports to the HR Director – Australia and plays a vital role in partnering strategically with, and providing ER/IR guidance to, our leadership team (including site based) across our Australian business.

Job Scope:
A key focus of this role is to work hand in hand with our business leaders and HR team to ensure that all parties are aligned and working towards enabling a positive and safe workplace environment and compliance with employment law, regulations, relevant Awards and Enterprise Agreements

Requirements of the role will include but are not limited to:

Provide ER/IR leadership by

• Providing pragmatic and effective solutions and actions to address and resolve workplace issues, including disputes, grievances workplace incidents, to maintain a positive and productive safe, equitable and inclusive work environment
• Leading the enterprise bargaining processes including preparation, planning, engagement, and implementation. Ensuring the outcome is fair, compliant, and beneficial to both the company and its employees;
• Ensuring compliance with relevant industrial agreements and employment laws, providing guidance and oversight to management and HR teams;
• Fostering positive relationships between management, employees, and unions by promoting open communication and collaborative problem-solving;
• Supporting HRBPs in implementing employee relations initiatives and strategies that enhance workforce engagement, performance, and overall organizational effectiveness.
• Primary contact for client representatives in relation to employee and industrial relations issues, strategies, and challenges
• Represent the business in relevant Tribunals (and Courts, if necessary) regarding employee and industrial relations matters, and case management of significant projects and matters, as assigned.
• Provide SME leadership in the development and implementation of industrial relations strategies and plans.
• Work with the business development team to develop industrial relations solutions and documents for tenders, contracts and other opportunities
• Work closely with internal legal counsel on managing regulatory issues, audits and compliance measures.
• Managing, where required, complex workplace matters (investigations, inquiries, or disputes) and develop/oversee compliance programs.