About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About the team
The Professional Services Team ANZ provides support, guidance and consultancy services to our customers throughout their engagement and customer life cycle with GBG. We provide technical and functional support, consultancy and advisory services for several products and services, including identity verification, location intelligence, fraud management and project management. We work directly with our customers to ensure their requirements are met and that they can consume the GBG product(s) they've purchased within the shortest possible timeframe.
The role
Reporting to the Client Integration Manager, the role of the Integration Consultant is to support the integration, onboarding and provisioning of GBG's Identity and Compliance solutions for both new and existing customers, including data reporting and consulting services. This is a challenging and varied role, so it means the need to liaise directly with customers to clarify requirements as part of our services.
What you will do
- Configuration, implementation, and support of GBG identity customers for activities such as on-boarding and platform configuration changes for our identity product which includes identity verification and biometric solutions. Customers are for all channels which includes partners and re-sellers.
- Collaborate with presales, sales and technology teams whereas is necessary to support existing and new customers.
- Educate customers about our product and assist customer to understand how to use our products to cover their business needs, becoming a trusted advisor. At the same time, anticipate and communicate project risks (if any).
- Work with prospects and clients to help define the customer onboarding journey with minimum friction. This needs to be aligned with the configuration that are available on the platform.
- Assist customers with detailed questions about our product architecture, configuration, APIs, and data reporting.
- Run as a single point of contact for key allocated projects and manage the end-to-end implementation and consultancy of our biometric and hosted greenID Solutions.
- Develop quality work and customer documentation.
- Adopt and enforce delivery governance practices by maintaining accurate and timely project reporting and participating in periodic project reviews & audits.
What are we looking for
- Excellent client interaction skills, collaborative work style, and strong interpersonal and team skills.
- Ability to select and use appropriate tools for the job and perform technical research as required to supplement and support Professional Services framework in delivering working product to clients.
- Ability to design and develop technical or customer reference documentation for project work plans, guidelines, standards, procedures, and processes that meet the needs of the target audience.
- Ability to identify key issues, analyse data, and make recommendations to address problems.
- A confident worker, comfortable with working alone but also a good team player dealing with internal and external stakeholders.
- Willing to be adaptable to changing priorities, and to accommodate the need for urgency.
- Knowledge in facial biometrics technology would be a definite advantage.
- Knowledge of SOAP web services, RESTful API's, HTML/JavaScript/CSS.
- Exposure with Splunk and SOAPUI/POSTMAN
- Enthusiasm and willingness to learn the industry and technology used within identity products.
- Ability to sit comfortable with customers (different levels – from technical to senior stakeholders) to explain our product, conduct workshops and product training.
- Analytical competency advantageous and the path to growth more in the role
- Ideally will have banking/financial institution experience.
- Ideally will have identity verifications, KYC / AML process experience.
Behaviours we'd like to see
To find out more
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you?
