Total 926 qa specialist job vacancies in Others category in Australia

As a Mental Injury Specialist / Rehabilitation Consultant you will:

• Identify Return to Work (RTW) barriers and strategies to overcome these for psychological conditions, with some physical conditions
• Design, implement, and review programs that assist injured employees return to the workforce
• Provide job seeking and advocate for your clients towards successful employment outcomes
• Provide specialist mental injury case management and intervention on primary or secondary psychological claims.
• Ensure clients, employers and Agents receive specialised, best practice psychological intervention and RTW support for mental injury.

• Drive achievement of recovery and return to work goals via implementation of regular, intense, evidence-based, best practice intervention as per WorkFocus Australia Australia’s service delivery model.
• Undertake specific services and assessments relevant to mental injury and discipline/competency including Worksite, vocational, psych functional assessment, EAP, Critical Incident Debriefing, Facilitated Discussion & Mediation, MindHub Early Intervention, Care Coordination, Pre-Employment Screening, Psychological Treatment and intervention, Adjustment Counselling, Voc Counselling
• Achieve RTW outcomes across case load
• Maintain knowledge of best-practice in mental injury RTW management and intervention for return to work, acting as the go-to resource for the area.

Reporting to the CRM Manager the role of a Lifecycle Specialist is to support the development, execution, and continuous refinement of multi-channel campaigns and lifecycle communications that drive activation, engagement and retention. The Lifecycle Specialist will analyse and report on campaign performance data to improve and optimise key metrics and campaigns. Additionally, this role will assist with the development and implementation of processes, procedures and documentation for efficient and effective use of key marketing-automation platforms.

Key Responsibilities:

Delivery and Execution 
- Work collaboratively with business stakeholders interpreting brief requirements for delivery.
- Work collaboratively with your team to ensure delivery expectations are clear and on time for delivery. 
- Manage the scheduling, building, copy,  testing, and deployment of communications across the Montu Brands Lifecycle, campaigns, research and surveys.
- Manage delivery progress in workflow tool and team channels. 

Marketing Automation 
- Configure and launch complex, data-driven journeys exercising good judgement and strong decision-making.
- Provide technical support and recommendations on conditional logic, segmentation and topics related to Marketing Automation tools, as well as troubleshooting issues.
- Assist in maintaining our CRM and Marketing Automation tools, best practices and procedures,  including data management, privacy standards and system updates.
- Work collaboratively with IT and tech teams on requirements and participate in solution designs and concepting.

CRM Strategy, Engagement and Retention 
- Map journey (contact strategy) and key moments that will deliver a best-in-class experience and commercial outcomes.
- Develop the campaign framework & content journeys that will deliver customer engagement and interactions that deepen the relationship.
- Identify opportunities for segmentation, personalised communications and optimisation.
- Utilise data-driven insights to optimise customer journeys and enhance overall satisfaction.
- Utilise CANNAVERSE educational content portal and fold into lifecycle communications where appropriate. 

Customer Research, Data Analysis and Reporting
- Utilise multiple data sources to generate insights and understand results.
- Utilise data to segment and target audiences effectively, personalising communications. 
- Drive a test-and-learn culture and conduct ongoing A/B + multivariate testing and other optimisation techniques to enhance targeting strategies.
- Conduct customer research to understand preferences, behaviours, and sentiment.
- Analyse campaign data to identify trends and provide insights.
- Report on key performance insights and propose future improvements for review.
- Work collaboratively with data team to identify and improve CX and conversion in CRM communications. 

Data governance and compliance 
- Safeguard the brand through Privacy and SPAM act compliance and best practice. 
- Stay up to date on legislation changes and educate stakeholders.
- Ensure CRM initiatives adhere to Therapeutic Goods Administration (TGA) and Australian Competition and Consumer Commission (ACCC) guidelines.
- Capture customer consent and personal data at key stages of the customer lifecycle that assist in profiling and personalisation execute comprehensive CRM strategies, including acquisition, lifecycle, and retention initiatives.

Objectives and Key Results (OKRs) 
- Deliver on individual and set team OKR’s as determined by the business 

Are you a broker, banker, or finance professional looking for a fresh and exciting opportunity in 2024? Take your career and earning potential to the next level as a Lendi Home Loan Specialist!

Our Home Loan Specialists are fully qualified mortgage brokers with the backing of a powerful brand, smart technology, and highly specialised support to fuel their income growth.

As a Home Loan Specialist, you will:

• support customers with their home lending needs virtually, via phone, email, and video chat

• be powered by the industry’s #1 home loan platform. With customers able to login to upload documents and check the status of their application, our brokers experience speed to settlement at up to four times faster than industry average

• Field pre-qualified customer appointments booked for you by our in-house sales associates. That means no time wasted with poor quality, cold leads.

• Submit deals to our in-house client solutions team for processing. Say goodbye to being buried in paperwork! Our client solutions team also proactively follow up with lenders and liaise with customers on your behalf via the platform. That means no more sitting on hold with the bank.

Thanks to our proprietary platform and pioneering processes designed to help you scale your income growth, our Home Loan Specialists are some of the most productive brokers in the industry, averaging over 12 deals a month - 4 times the industry average! But this is only the beginning…..our top performing Home Loan Specialists are lodging 30+ deals a month, and we’re working towards seeing our whole team lodge a deal a day.

Are you a broker, banker, or finance professional looking for a fresh and exciting opportunity in 2024? Take your career and earning potential to the next level as a Lendi Home Loan Specialist!

Our Home Loan Specialists are fully qualified mortgage brokers with the backing of a powerful brand, smart technology, and highly specialised support to fuel their income growth.

As a Home Loan Specialist, you will:

• support customers with their home lending needs virtually, via phone, email, and video chat

• be powered by the industry’s #1 home loan platform. With customers able to login to upload documents and check the status of their application, our brokers experience speed to settlement at up to four times faster than industry average

• Field pre-qualified customer appointments booked for you by our in-house sales associates. That means no time wasted with poor quality, cold leads.

• Submit deals to our in-house client solutions team for processing. Say goodbye to being buried in paperwork! Our client solutions team also proactively follow up with lenders and liaise with customers on your behalf via the platform. That means no more sitting on hold with the bank.

Thanks to our proprietary platform and pioneering processes designed to help you scale your income growth, our Home Loan Specialists are some of the most productive brokers in the industry, averaging over 12 deals a month - 4 times the industry average! But this is only the beginning…..our top performing Home Loan Specialists are lodging 30+ deals a month, and we’re working towards seeing our whole team lodge a deal a day.

Are you passionate about optimising clinical processes and driving business growth? Montu is seeking a Clinical Growth Specialist to bridge the gap between clinical excellence and business strategy.

Key responsibilities include:

Enhance Patient Care: Collaborate with our growth team to align business strategies with clinical best practices. Assist in developing and implementing clinical protocols to improve patient care and operational efficiency.

Streamline Operations: Support the optimization of clinical and administrative processes, working closely with the Clinical Operations Manager to enhance system performance and patient outcomes.

Foster Collaboration: Act as the key liaison between clinical and business teams, ensuring seamless communication and integration of clinical insights into our operations.

Lead Projects: Define and manage projects with clear, measurable objectives that contribute to our organizational success. Utilize data-driven insights to optimize processes and improve project outcomes.

Are you a broker, banker, or finance professional looking for a fresh and exciting opportunity in 2024? Take your career and earning potential to the next level as a Lendi Home Loan Specialist!

Our Home Loan Specialists are fully qualified mortgage brokers with the backing of a powerful brand, smart technology, and highly specialised support to fuel their income growth.

As a Home Loan Specialist, you will:

• support customers with their home lending needs virtually, via phone, email, and video chat

• be powered by the industry’s #1 home loan platform. With customers able to login to upload documents and check the status of their application, our brokers experience speed to settlement at up to four times faster than industry average

• Field pre-qualified customer appointments booked for you by our in-house sales associates. That means no time wasted with poor quality, cold leads.

• Submit deals to our in-house client solutions team for processing. Say goodbye to being buried in paperwork! Our client solutions team also proactively follow up with lenders and liaise with customers on your behalf via the platform. That means no more sitting on hold with the bank.

Thanks to our proprietary platform and pioneering processes designed to help you scale your income growth, our Home Loan Specialists are some of the most productive brokers in the industry, averaging over 12 deals a month - 4 times the industry average! But this is only the beginning…..our top performing Home Loan Specialists are lodging 30+ deals a month, and we’re working towards seeing our whole team lodge a deal a day.

• Location: Hybrid | Melbourne, South Eastern Region (Ringwood, Cranbourne, Narre Warren, Healesville and more)

• Contract: Full-time Monday to Friday

• Compensation: Up to $55.91 per hour

About the Opportunity:
This role will lead a suite of innovative Alcohol and Other Drugs (AOD) programs as part of EACH’s integrated Mental Health and AOD stream which includes residential, community-based and dual diagnosis services.

This is a pivotal moment for EACH, as we have aligned our Mental Health and AOD services to create operational efficiencies, drive innovation and position ourselves as a leader in holistic, end-to-end services. As Manager, you will work across key AOD services and lead the implementation of cutting-edge models of care.

Key Responsibilities:

• Lead, manage and support the delivery of specialist AOD services, including programs such as Reconnexion (benzodiazepine dependency), EACH Residential AOD Rehabilitation, and WEAVE (dual diagnosis).
• Collaborate with the Program Stream AOD Manager and other senior leaders across EACH to explore growth opportunities and operational efficiencies.
• Engage in sector-wide reforms, working to integrate AOD and Mental Health services, and drive high-quality outcomes for service users.
• Foster relationships with universities such as Monash and Deakin, seeking research opportunities to strengthen service delivery.
• Provide leadership, mentorship, and supervision to team leaders, fostering a culture of excellence.
• Oversee budgets, ensuring services are efficient, compliant with policies and procedures, and well-positioned for sustainable growth.

Who You Are:

You are an experienced leader in the AOD sector with a strong understanding of both residential and community-based models of care. Your ability to collaborate across multiple teams, engage with stakeholders and drive operational excellence will ensure EACH’s Specialist AOD Services continue to thrive.

Your Skills & Experience:

• Extensive experience in the AOD sector with knowledge of current trends, legislation and best practices.
• Demonstrated ability to lead multidisciplinary teams and deliver client-centered services.
• Excellent communication, risk management and problem-solving skills.
• Ability to inspire and motivate teams, foster innovation and drive service excellence.
• Experience managing budgets and seeking new funding opportunities.

There is an exciting opportunity for a Wellbeing Specialist to join our dedicated Health, Safety and Wellbeing team. 

You will be responsible for driving the psychosocial risk strategy, designing and implementing psychosocial risk controls for a complex operating environment, and implementing wellbeing initiatives across the business. From reporters and journalists working in war zones to participants on reality TV shows, you will identify, develop and implement programs specific to industry in order to support a holistic and industry-leading approach to mental health and wellbeing at Nine.

Day to day you will: 

• Drive the formation and roll out of the psychosocial risk framework and strategic wellbeing objectives 
• Design and implement wellbeing and mental health programs
• Respond to and assist with problem-solving employee wellbeing queries
• Drive a health and wellbeing culture from a behavioural and compliance perspective
• Design and implement frameworks, tools, processes and other mechanisms related to psychosocial risk, health and wellbeing 
• Lead health and wellbeing monitoring, including managing functional and psychosocial risk
• Support the broader Health, Safety and Wellbeing team as necessary