Total 887 executive officer job vacancies in Others category in QLD - Brisbane & Gold Coast - Outer North Brisbane

As a member of the Safer Gambling team, you will play a key role in monitoring and ensuring the well-being of our customers by analyzing their transactions and account behaviour to identify potential indicators of problematic gambling. Your primary responsibility will be to detect early warning signs of risky behaviour, intervene when necessary, and provide support to those customers who may be experiencing difficulties with gambling.

In addition to your core duties of analysis and intervention, you will have the opportunity to work closely with customers who exhibit concerning behaviour, offering guidance and assistance to help them make informed decisions and take the necessary steps toward safer gambling practices. This may involve educating customers on available tools and resources, such as self-exclusion or deposit limits, to help them maintain control over their gambling activity.

Through your contributions, you will help shape the company's commitment to responsible gambling, ensuring that we uphold the highest standards of care and customer support. This role is perfect for individuals who are passionate about promoting safer gambling practices and want to make a meaningful impact within the industry.
 
Where and how you can work 
This role is based in Brisbane, Australia (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. 
 
Please note: This role requires flexibility beyond the standard Monday to Friday, 9-5 schedule.  
 
Your day-to-day.  

• Monitor customer behaviour using data monitoring systems and manual reviews of transactions.  
• Offer assistance for inquiries related to safer gambling.  
• Engage with customers exhibiting signs of potential problem gambling.  
• Manage customer self-exclusion requests.  
• Act as a point of contact for distressed customers and their families, providing support.  
• Collaborate closely with internal stakeholders and teams.  
• Complete daily administrative tasks. 

 
 
What you’ll bring 

• A great attitude and a willingness to learn. 
• Effective communication and interpersonal skills, including active listening.  
• Strong analytical skills, including the ability to draw conclusions from different information sources. 
• Proficiency in managing and handling sensitive information with utmost confidentiality. 
• Demonstrated ability to express empathy and understanding towards diverse client personal situations.  
• Familiarity with IT concepts and tools is essential. 
• Knowledge of both the wagering industry and safer gambling practices or the ability to develop such knowledge. 

Entain Lifestyle 

• Embrace your need for a work-life balance through our 6 weeks of annual leave.   
• Celebrate the joy of starting a family with 12 weeks of paid parental leave. 
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services. 
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of. 
• A wealth of learning and development opportunities, empowering you to broaden your expertise and achieve professional growth. 
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.  
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events. 

Who are we?  
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences. 

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.  

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. 

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference. 
 

For more information, please reach out to us at [email protected] or hit apply now. 

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. We are looking for full time candidates based in Queensland and offering current working from home arrangements pending a new local office.

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

• Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
• Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Relationship management between clients and UHG
• Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on [email protected]

We are looking for a professional and experienced Accounts Receivable Officer to join our finance team in our Maroochydore Head Office on a full-time basis.

This role is responsible for completing timely accounts receivable processing, as well as providing exceptional accounts and administration assistance to our finance department, ensuring efficiency, accuracy, and the highest standard of customer service. 

• Monitoring and managing accounts receivable ledger on our ERP and Trust systems, ensuring timely and accurate invoicing and collection of payments
• Processing Credit Applications and maintaining up-to-date documentation on all debtors and limits approved
• Bank reconciliations
• Prepare and examine accounts receivable reports, highlighting trends and providing insight to management
• Liaising with internal stakeholders, shared service function and management on financial related queries
• Maintaining accurate and up-to-date records, ensuring compliance with company policies and procedures
• Providing general administration support to the financial team as required

We currently have an exciting opportunity for an experienced, committed, and professional Payroll Officer to join our team at Minor Hotels Head Office in Maroochydore. This position is offered on an initial 6 month contract (leave coverage), with the possibility of extension. 

This role is responsible for delivering timely payroll processing, reporting, and guidance to a diverse portfolio of our group’s properties and offices across Australia and New Zealand. Focusing on accuracy, efficiency and exceptional customer service, this position will see you collaborating closely with a team of experienced Payroll professionals, allowing for a dynamic working environment. 

Key Responsibilities Include:  

• End to end processing of fortnightly and 2-weekly payroll(s) 
• On-going maintenance of the payroll and leave planning systems 
• Liaising with staff and management on payroll related queries 
• Interpreting awards/agreements and contracts in relation to overtime, shift allowances etc. 
• Supporting the Payroll Manager with month end reporting, both internal and statutory reporting 
• Processing Workers Compensation payments (previous experience will be highly regarded) 
• Payroll administration – e.g. filing, setting up new starters 

As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

What you will be doing:

• Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
• Employ skip tracing techniques and tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.