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Are you a hospitality manager and a great communicator with a passion for people and business?  If you’re looking to be part of a friendly, close-knit, customer-centric team. Sodexo are currently recruiting for a Village Manager to FIFO 2 weeks on 2 weeks off, flying from Perth.

Who are we looking for?  
As the Village Manager you will play a vital role in the successful running of village operations and will hold responsibility for the effective management of all aspects of Village Services within the IFMS contract, as well as the fulfillment of all contractual obligations and Key Performance Indicators in relation to the operation of a company village, as agreed with the client. You will ensure that the highest achievable quality of work is maintained across all village services, and that village service operations meet budget constraints and the scope of work and effectively manage the Heads of Department for all Village Services (Accommodation, Food & Beverage etc.).

Reporting directly to the region's Operation Manager. You will be a skilled communicator with proven people management, conflict resolution and negotiation skills. You will have the ability to build and support teams and be a safety leader with an understanding of HSE and HR legislation.

Responsibilities will include but are not linited to: 

• Regularly review performance with the client and management and identify and act upon potential problems and areas for improvement.
• Consistently communicate with employees and customers regarding operational goals, OHS and environmental concerns and all business and operational developments.
• Develop and implement quality assured procedures to improve customer satisfaction with accommodation requirements.
• Collect and review user satisfaction data for Village services, and develop and submit User Satisfaction Reports to Management.
• Lead, conduct and/or participate in incident and non-conformance investigations audits, reports and follow-up actions.
• Timely reporting to Head Office with all site summaries/paperwork, banking details and correctly completed operational reports as directed and in line with company policies as advised.
• Work closely with maintenance managers to ensure that all plant, equipment and appliances conform to client and manufacturer specifications.
• Manage staffing in consultation with the Operations Manager to ensure that accommodation administration services are covered at all times in accordance with the hours outlined.
• Oversee regular workplace inspections to maintain safety compliance requirements.
• Identification and delivery of on-site training requirements in line with company policy and legislative requirements.
• Promote Diversity and inclusion as a key driver of employee attraction and retention through recruitment programs.
• Oversee and agree upon disciplinary action for village staff with the Operations Manager, and ensuring that any disciplinary action takes place within regulatory, company and client expectations.
• Create and facilitate employee engagement experiences, including workshops and strategy sessions at all levels in an organisation.
• Develop initiatives, concepts and ideas that continually support the employee engagement message and ensure that these messages align with all other corporate initiatives.
• Work closely with the Operations Manager to develop and implement cost minimization measures where possible.
• Conduct OHS Toolbox Talks, exercises, drills, meetings and Pre-starts to meet Company, regulatory agency and client expectations.
• Monitor the consumption of materials (including energy and water where possible) and identify measures to reduce the use and waste where practicable.
• Develop, manage and implement new environmental, safety and training programs directed by senior management and the leaders of other departments.
• Foster and maintain a strong rapport with staff and managers at all levels.
• Consistent access and review of regulatory, company and client-driven OHS manuals, policies and procedures.
• Implement and ensure adherence of Sodexo HSEQ management, emergency response and business continuity plan on site.
• Assist injury management with returning injured workers to return to work safely.
• Ensure the effective administration, management and compliance of all aspects of the service agreement and all agreed Key Performance Indicators with clients, in order to ensure the optimum performance of the company village.
• Maintain the core of the business in ensuring kitchen and cleaning processes and standards, business transactions, the management of the computerized accommodation system, financial reporting and facility operations for villages are all carried out to a high standard.
• Issues and hazards are identified, addressed and reported promptly, with problem areas targeted for improvement, and recommendations and changes made to improve work safety and environmental practices before incidents emerge.
• Ensure that all documentation is recorded in an accurate and up-to-date manner, and is easily accessible to all authorized personnel through a range of channels.
• Improvements that are suggested by clients and employees are properly investigated and implemented (if appropriate) in a timely manner.
• Ensure that daily, weekly, and monthly meetings and inspections are completed (prestart, leanboard, safety committee meetings).

Knowledge & Skills

• Demonstrated experience in managing and mentoring people and teams.
• Background in service operations.
• Appointed Person (Section 44) Training.
• Comprehensive understanding of regulations, standards, practices and procedures for HSEQ, chemical handling, Food Safety cleaning hygiene.
• Intermediate Microsoft Office skills.

Why Talent?

• We are in the Top 1% of Agencies globally for engagement (as measured by Gallup & Culture Amp)
• We have less than 10% attrition and continue to invest in the growth our team and technology.
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition.
• In NSW, Account Managers have an average tenure of 5 years, our Candidate Managers 2.5 years.

The Team & Role

• Working alongside an established Account Director who has clients across a range of large financial service organisations. Roles are a mixture of Permanent (30%), Contract (60%) and Fixed Term (10%).
• Working a mixture of large, Financial Service PSA and New Business accounts across all things Technology, specifically focused on Architecture, Cyber Security and IT Infrastructure roles
• You will also be working as part of a wider team of Candidates Managers in NSW
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday & Friday our anchor days.

What we are looking for

• Consistency - Averaging 5 new roles per week, ability to prioritize and manage workload is extremely important.
• Candidate Control - Understanding individual client needs, full candidate management including sourcing, screening, and placement through to post-placement care.
• Organised – Ability to manage your own time, use Bullhorn, Outlook LinkedIn Recruiter, and client systems effectively.

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, are the  priority markets. Join the business that's changing the way Australians buy and sell cars! High volume business with huge growth opportunities!

Just imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let's make buying cars a truly joyous and painless experience. This becomes possible due to one of a kind reconditioning facility that is built for scale and quality.

About the role:

As our Brisbane Workshop Manager your main goal is to successfully operate and deliver a world class car refurbishment facility. This amazing opportunity sees you run an end to end reconditioning facility inclusive of Mechanical, Roadworthy, Paint shop, PDR, Detailing and Photography.. This includes top quality equipment - brand new hoists, detailing equipment, photobooth and Paint booth setup.

You will pioneer the future of used car repair, leveraging the latest technologies and management techniques to build a collaborative culture that delivers best in class efficiencies from the workshop. 

You will report to the Brisbane Head of Refurbishment and work closely with the broader management team.

Responsibilities include:

• Successfully manage a large multi brand used car workshop – currently operating at 200 cars per month, but sized to deliver 300 used cars per month 
• Owning core KPIs for Brisbane: Cost of reconditioning, number of cars prepared monthly, quality metrics
• Manage end to end operations of the workshop
• Work with the Head of Refurbishment to develop and grow a leadership team as we scale our operations
• Be a member of our Brisbane operations leadership team

• A reputation for being one of the best Operations Managers in Brisbane with the stats to back it up
• Someone who can get his hands dirty in the details, run large effective teams and lead by example
• 6+ years of experience across industries and leading teams. Experience of running an automotive workshop would be a big bonus
• Strong acumen to understand the customer pulse - what does the market want and how much to recondition cars to ensure maximum customer satisfaction without blowing out costs
• A passion that extends beyond operational work - you will own the end to end process. A keen eye for detail is crucial to keep the production line moving
• An ability to think outside the box, we pride ourselves on bringing new ideas and technologies in to the game
• An ability to build a collaborative culture that isn’t bound by ‘how it is done elsewhere’ - we will employ new technology to assist our operations and be constantly implementing the team’s ideas to improve how we operate
• Solid financial acumen as it relates to the running of a large workshop facility
• A personal mindset that anything is possible with the right people, innovation, technology and process
• Excellent ability to collaborate and apply a cross-functional mindset

• Excellent salary package commensurate with experience and expertise
• Great Employee Benefits
• 6months Parental Leave
• Employee Assist Program
• Excellent working conditions and culture
• Ground-up opportunity: play a role in shaping the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage.