Total 5,998 customer experience manager job vacancies in Others category in Australia

Digital Manager – Programmatic Focus

About the job

PMX is the central investment practice for Publicis Media, accountable for the smart application of investment by leveraging scale, marketplace innovation, deeper partnerships and intelligence.

We are client-centric and operate on the principles of trust, transformation & talent.

We are a passionate team focused on delivering growth for Publicis Groupe by educating and driving adoption of Publicis Groupe solutions including Precision, APEX, Partnerships, and Value Management.

This role sits within the APEX team.

What does life at Publicis Groupe look like?

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing

• A creative, fun and rewarding office environment backed up by our Publicis

• Liberté flexibility approach “working your way, with us!”

• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network

• Extensive Learning & Development opportunities, including more than 15,000learning programs via our online learning platform Marcel Classes

• A culture of open feedback and guidance to achieve your goals through our Career Conversations program

• A committed Diversity, Equality and Inclusion strategy driven through our Viva!Women, Égalité, enABLE and Embrace (reconciliation action plan) programs

• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year

• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits

• Access to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs

THE PURPOSE OF THE ROLE

Working with multiple stakeholders within agencies and market to ensure successful campaign delivery and client outcomes in APEX self-serve and monitored IO digital campaigns.

As a valued member of the team, the digital performance manager will work with the programmatic director and account managers to deliver and plan effective biddable campaigns.

KEY OUTPUTS

SELF SERVICE

• Deliver RTB buying strategies, optimization and strong reporting insights across APEX trading clients
• Generate finest outcomes for our clients bringing best practice and new innovative ideas to get to the goal
• Identify and effectively communicate the APEX trading desk proposition, tech, process and partnerships as they relay to the grown of current clients

MANAGED SERVICE

• Ensure briefs are clear and details from agency partners and effectively brief appropriate partners
• Own the digital media strategic and tactical recommendation outputs
• Generate the finest outcomes for clients delivering on APEX KPIs and business goals for the group 

CLIENT SERVICING/ MEDIA PARTNERSHIPS 

• Build relationships with key agency teams, you need to be a trusted partner
• Work with agencies to help provide brief acknowledgements for their clients assisting through the planning and buying process
• Build new media proposals, effectively communicating media strategies and rationale
• Assess the digital media landscape, building strong relationships with programmatic partners and tech to effectively communicate this to stakeholders

COMMERCIAL/ FINANCE

• Deliver on APEX targets via products and solutions to clients
• Assist GDD/PD with monthly reconciliations and owning the finance process as well as campaign forecasts in salesforce
• Ensure agencies remain compliance with paperwork and loading

OPERATIONAL

• For self-serve – ensure tight streamlined process is implemented for programmatic excellence including recommendations, monitoring and optimization
• For managed – follow streamlined process for briefing/proposals/ invoicing & billing

IDEAL EXPERIENCE

• Min 3 years' experience in programmatic media trading
• Preferred client facing experience
• Strong knowledge and working knowledge of Australian media and programmatic landscape
• Experience across DSPs: DV360, TTD, Yahoo
• Preferred experience in DOOH and Audio programmatic media buying

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via[email protected]- your personal information will be kept confidential.

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs.

As an IT Manager, you will provide support to a variety of teams—artists, designers, programmers, administrative staff, and more—to keep their workstations, software, and other tools running smoothly. You will play a key role in assessing the studio’s infrastructure, anticipating future needs, planning necessary support, and leading our IT Support Technicians team.

From the beginning of your journey with us, you will:

• Provide first-line technical support for users, helping with hardware, software, and network issues.
• Manage hardware and software inventories, ensure IT resources are secure and compliant, and provide reports as needed.
• Act as the initial point of contact for security alerts from EDR (Endpoint Detection and Response) or other security investigations.
• Work closely with the HQ IT Manager, Global Infrastructure, and Infosec teams at Gameloft to enhance standardization, operational efficiency, and security across the company.
• Manage the local IT team by coaching team members, setting clear job expectations, evaluating their performance, and helping them plan and set goals.
• Use monitoring tools like Zabbix to ensure the infrastructure is healthy and responsive.
• Work with virtualization platforms, such as Proxmox, to manage virtual environments.
• Install, license, and troubleshoot development toolchains like Visual Studio and Xcode.
• Manage source control systems, including Git and Perforce.
• Support 2D/3D content creation software, including packages from Maxon, Adobe, and Autodesk.
• Oversee on-premises services and network operations.
• Provide regular reports to the Studio Manager and the HQ IT Manager to ensure alignment with studio and company priorities
• Take a hands-on approach by actively moving equipment in the studio and assisting with shipping.