Total 5,998 customer experience manager job vacancies in Others category in Australia

Novotel Sydney Darling Square is seeking an exceptional General Manager to lead and oversee all aspects of the hotel, while embodying the Novotel brand's commitment to quality and guest satisfaction. As a dynamic, results-oriented leader with a proven background in hospitality, you will inspire and guide a passionate team to deliver outstanding service and ensure the continued success of this vibrant property. This is a fantastic opportunity for an ambitious and highly motivated individual to take the reins of a thriving hotel, driving performance and innovation while maintaining an engaging, collaborative environment. 

You will be responsible for: 

• Leading, motivating, and mentoring a talented team of hospitality professionals to support their personal growth and contribute to the overall success of Novotel Sydney Darling Square 

• Developing and executing strategic plans to drive revenue, enhance operational efficiency, and elevate the guest experience 

• Collaborating with all departments to ensure the achievement of operational targets and seamless service delivery 

• Overseeing sales and marketing initiatives to maximise occupancy, drive revenue, and enhance hotel visibility 

• Championing a culture of employee engagement, fostering a collaborative, inclusive

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The Senior Brand Manager will utilise their strategic mindset and a strong background in product marketing to create and implement marketing strategies to promote Montu’s brands and products. They will lead the brand marketing efforts and work closely with cross-functional teams to drive growth of our brand portfolio, ensure brand consistency and successfully manage campaigns. 

Strategic Planning:

• Leading the development, implementation and execution of commercial and product marketing strategies and plans to achieve brand growth objectives e.g. market analysis, positioning, segmentation, forecasting, product launches, pricing strategies, development of demand generation campaigns and marketing materials.
• Identify growth opportunities for Montu’s product portfolio.
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
• Develop and implement product launch strategies

Brand Identity Development:

• Work with cross functionally to develop new brands including visual identity, brand messaging, style guides, and packaging
• Define and communicate our brand's unique value proposition.
• Develop and implement strategies to ensure effective product positioning of existing and new products
• Crafting clear and compelling brand messaging and unique value proposition to ensure competitiveness in market 
• Lead the development of visual narratives that tell the brand's story and engage audiences across different touchpoints.

Campaign Management:

• Develop and end-to-end execution of integrated marketing campaigns across digital, social media, print, and events, targeting a clinical audience.  
• Monitor sales results and modify product focus/promotional plans accordingly.
• Create and be accountable for a campaign calendar, ensuring timely and successful execution. 
• Stay abreast of industry trends to identify new opportunities.

Marketing Collateral Creation:

• Develop marketing collateral briefs for the creative and content teams such as eDMs, brochures, flyers, banners, presentations, and digital assets.
• Oversee content creation and distribution, ensuring alignment with brand messaging and target audience.
• Ensure brand consistency is maintained across all communications and collateral.
• Oversee our product information on websites (internal and external).

Project Management:

• Coordinate and collaborate with internal teams to ensure seamless project execution.
• Monitor project timelines, resources, and budgets to ensure on-time and on-budget delivery.
• Identify and address any potential roadblocks or challenges throughout the project lifecycle.
• Manage project stakeholders, ensuring they are well informed of project status and updates. 

Data-Driven Decision Making and Reporting:

• Analyse market data, consumer insights, and competitive intelligence to make data-driven decisions.
• Adjust brand strategies based on performance metrics and market dynamics.
• Leverage data analytics to understand the drivers of success and areas for improvement.
• Utilise key performance indicators (KPIs) to measure and report on the effectiveness of marketing initiatives.
• Gather feedback from customers/sales teams to inform marketing strategies.

Assistant Manager - Kensington Junction Tavern

• $74,000 - $75,750 salary + Bonus + Team Benefits
• Rotational Roster
• Amazing perks - check out our full benefits at the bottom of this ad

Kensington Tavern is a destination for dining and drinking in Crestmead. No matter what the occasion, locals and visitors have been choosing Kensington as their local favourite for years

There’s places to go, so dream big
We’re part of a big group that caters for big dreams. You can go places within ALH and beyond! 

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at Kensington Junction Tavern.

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives