Total 9,368 assistant hr manager job vacancies in Others category in Australia

• Villa Maria Eastern Heights 
• 12 month fixed term contract, 37.5 hours per week
• $28.66 per hour + Shift loadings + NFP Tax Break!

Villa Maria Eastern Heights are looking for a Housekeeping Assistant to join the team.

As a Housekeeping Assistant, you will be responsible for providing high quality cleaning services for our residents, ensuring resident rooms and common areas are clean and presentable. 

To be successful in this role you’ll need:

• A fabulous 'can do' attitude!
• Previous experience in a similar role in Aged Care 
• Updated knowledge on HSW guidelines and HACCP requirements  
• Warm and empathetic interpersonal skills, with experience interacting with a wide range of people
• Ability to read, write and communicate effectively
• NDIS check or willing to obtain 

 Why you’ll love working with us:

• An opportunity to build a career with a successful growing values-based organisation;
• Be part of a supportive and inclusive 'people first' culture; 
• Not for profit salary packing and meal entertainment benefits;
• Discounted gym membership through Fitness Passport; 
• Access to CHL’s Healthy Body and Mind Hub for you and your loved ones.

Are you a skilled Administration and Roster Officer seeking fulfilling work in a nurturing environment that offers stable employment and growth prospects? Apply today and become part of our team at Mitchell House in Morwell, Victoria.

About us

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The role

As the Administration/Roster Officer, you'll play a pivotal role in creating well-structured schedules and coordinating the perfect team to provide exceptional care to our beloved residents. You'll also have the opportunity to assist our General Manager and support our facility with various administrative tasks. Your key responsibilities will encompass managing office administration, reception, rostering, and other related support services.

The position is based at our Mitchell House aged care home in Morwell, Victoria. The position is part time, working Tuesday, Wednesday and Thursday 9am-5pm.

• Previous experience creating rosters is a must

• Coordinating sick leave replacements
• Coordinating shift allocations
• Providing administrative support to the Care Manager and Facility Manager.
• Well developed customer service skills.
• Strong written and oral communication skills.
• Exceptional organisation skills.
• Demonstrated problem-solving skills.
• Advanced computer and word processing skills.
  

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

· Competitive Salary + Super and entitlements.

· Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!

· Unlock NFP Benefits: Enjoy Up to $7000 in Annual Tax Savings

· Meaningful work in a growth-driven organisation.

· A healthy and positive workplace culture.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:

Respect - Treat all people with fairness and dignity
Care - Look after and protect the elderly, and each other
Teamwork - Encourage, cooperate, and build trust
Courage - Do the right thing, even when it’s difficult
Integrity - Be open, honest, and trustworthy
Innovation - Think differently to solve problems
Excellence - Drive quality to continuously improve

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Manager is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2 escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedback and respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentary to internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teams with Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary 
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected]