Total 23 pr agent job vacancies in Others category in Australia

• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Attend to other duties as requested by Management and Supervisors.
• Assist GSA’s with guest check-ins and check-outs, ensuring smooth and efficient processes.
• Manage incoming calls during peak times, allowing GSA's to focus on in-person guest interactions.

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

• Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

• Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb  
• Responding to guest calls ensuring an outstanding guest experience 
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special requests

• Manage and process all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance
• Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences.
• Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests.
• Utilise our reservation system to track bookings and update guest information as necessary.
• Assist in upselling hotel services and amenities to enhance guest satisfaction

• Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
• Assist customers in selecting appropriate options based on their needs and preferences.
• Input and update reservation details accurately in the system.
• Provide information about available services, promotions, and special offers.
• Modify or cancel reservations as needed, ensuring customer satisfaction.
• Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
• Handle complaints and resolve issues in a professional, courteous manner.
• Maintain an organized and up-to-date record of customer interactions and bookings.

Follow company policies and procedures regarding reservations and payments

If communication is your strength, we want to hear from you! This role is responsible for responding to incoming reservations. You will help ensure strong conversion of reservations enquiries and maximum average room rate at all times. In explaining our resort facilities, you will maximize sales opportunities; and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.

Immediate start available - we have full-time and part-time opportunities!

You will:

• Promptly answer all requests for reservations and record them accurately.
• Maintain strong communication with other resort departments.
• Promote up selling of resort services and upgraded room categories.
• Assist fellow ambassadors where necessary.

• Provide exceptional customer service from the heart by responding to email and phone requests promptly, efficiently and courteously.
• Process and input group and corporate reservations following policies.
• Ensure all reservations are accurately actioned within the same working day.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially during peak check in / check out times.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

As the first point of contact for our hotel, your friendly and welcoming personality, and your knowledge of the hotel will help to create a great first impression for our guests. 

• Handle all incoming reservations enquiries via email or phone, taking opportunities to up-sell hotel services and maximise revenue opportunities
• Provide passionate, knowledgeable and friendly service to external and internal guests
• Ensure special requests are communicated to relevant Departments to ensure they are actioned appropriately and in a timely manner
• Respond to all reservations emails in a timely manner ensuring that accurate information is recorded in the reservations system

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

WHAT YOU WILL BE DOING:

• Establish a strong working relationship with our guests and clients.
• Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes.
• Establishing strong relationships and accuracy in addressing guest needs/requirements
• Monitor and report on market trends to assist the Director of Sales & Marketing and Revenue team.
• Produce reports and statistics as requested, including business turnaways and group forecasts.
• Assist with the management of payments, cancellations, rooming lists, and terms and conditions.
• In collaboration with the Reservations Supervisor, allocate hotel inventory with a special attention paid to group reservations.

Provide excellent customer service and guest engagement as well as friendly and efficient food and beverage service to our most loyal and VIP guests. We are currently seeking a Guest Experience Agent to join our Club Millesime team who is willing to maximise the guest experience and portray the Sofitel brand standards.

What you will be doing:

• Ensuring the seamless experience of our most loyal and VIP guests
• Ensure all guests are greeted in a timely fashion and are made to feel welcome, following welcome procedures
• Check guests in and out of the hotel using our current operating system
• Book rooms for Club guests and assist with any reservation needs
• Ensure premium service is given throughout all periods of the day including breakfast, lunch, high tea, functions (when necessary) and pre-dinner drinks & canapés
• Maintain hygienic food service techniques during service
• Take responsibility over the lounge when on shift. 

Do you have a passion for hospitality and making memorable connections?

Come join our Front Office team!

You will be the face of the hotel and are responsible for all guest interactions, queries and requests that come through the Porter House reception desk. The successful applicant will assist the Manager on Duty in ensuring a smooth and seamless front office operation and exceptional guest experience. 

We need you to be passionate about what you do, willing to give it your all and have a strong work ethic. We also need you to be available and willing to work a rotating roster of morning, evening and overnight shifts if required.

•Responsible for individual and group reservations

• This also includes the management of group blocks relating to inventory, payment and group setup

• Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)

• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.

• Manage payments, cancellations, rooming lists and terms and conditions. • Maintains a precise filing system for all Group reservations and correspondence.

• Handle guest complaints and enquiries in an efficient and professional manner

• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

• Ensure Accor brand and company standards are implemented and updated. • Ensure security and safety procedures are updated and implemented.

• Promote positive working environment by developing positive team spirit. Customer Relations

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.

• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

• Actively sell and promote, hotel facilities and services

The Role:

Your day to day will include:

• Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.
• A can-do attitude as you turn any potential ‘’problems’’ into proactive opportunities.

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
School Hours available and flexible working arrangements
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

We are seeking a Full Time Reservations Agent!

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:
Work in a small team environment for a big brand 
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction 
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Assist with check in and out in busy periods
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
• Ensure procedures are followed for all monetary transactions, accounting and banking accordingly

This is your opportunity to join our close-knit professional Reservations Team at the Novotel & Ibis Sydney Darling Harbour. This position offers you the opportunity to work your way in an exceptional team environment that fosters learning, development and career progression. If you are ready for the next move in your career, apply now.

We are seeking for applicants on Full Time capacity to join our busy Reservations Team.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction 
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
• Ensure procedures are followed for all monetary transactions, accounting and banking accordingly

We are ready to welcome a Reservations Agent to our guest obsessed team in this influential role. Reporting to the Reservations Manager, you will play a pivotal role and deliver flawless customer service standards at every part of their journey. This contract will begin towards the end of March and is offering 2-3 shifts a week.

Responsibilities include:

• Handle incoming reservation inquires via phone, email and online channels
• Assist guests in selecting appropriate accommodations based on their needs and preferences 
• Process reservations accurately and efficiently in our reservations system
• Provide information about the hotel facilities, services, and policies to guests
• Handle special requests and accommodate guest preferences whenever possible
• Maintain up-to-date knowledge of room availability, rates, and promotions
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise

• Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously throughout the guest journey
• Being the guests key contact throughout their stay - you will conduct check-in, check-out, luggage assistance, phone assistance and provide tourism information
• Promoting and up-selling hotel facilities through strong product knowledge
• Maintaining a high level of professionalism and ensuring all procedures are followed 
• Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stay
• Maintaining strong attention to detail when handling guest accounts, processing payments and reconciling your transactions
• Full Time & Part Time positions available