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As a Technical Consultant, you will be the primary point of contact for customers and internal team members. The role will require a strong technical ability as well as strong client facing skills. Some projects will require you to lead standard solution implementations, managing what has been planned, as well as handling issues, changes, and identifying and mitigating risks for successful project implementations.

You will lead the documentation of program scope and requirements, and work alongside a project manager to development a project plan and timeline for the program. Throughout the implementation you establish and manage customer and internal expectations and coordinate project activities and resources to deliver customer programs on time and in-scope. You will also be responsible for the technical design, solution development, and postimplementation consulting and administration of solutions and programs on the Forsta platforms.

When necessary, you will work with the Solution Architects and Product Management teams for solutions that require development of custom components.

You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users,  and conducting platform training sessions.

This role will require and challenge you to:

• Collaborate with customer and internal team to collect and document the program requirements.
• Assist in the development of the project plan and schedule; may work under the guidance of senior team members.
• Provide project governance; control the project plan and manage the change request process.
• Identify project risks and develop mitigation plans; may work under the guidance of senior team members.
• Lead collaboration efforts to resolve program issues as they arise
• Maintain up to date project documentation.
• Act as the technical point of contact with the customer and other Forsta project team members.
• Develop technical specifications.
• Lead the development and deployment process working with the program management team.
• Adhere to Forsta and customer’s processes in place for project governance and delivery.
• Work with clients to integrate Forsta technologies into their business applications.
• Manage and conduct solutions QA.
• Assist with client UAT.
• Describe solutions to clients on how to integrate Forsta into their business.
• Provide Forsta platform training and knowledge transfer.
• Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.
• Report to Director or Senior Director, Technical Delivery.
• For project development activities report to the assigned Program/Project Manager.
• Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.
• Travel approximately 20% of the time.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role:

As a Senior Systems Support Analyst you will provide support for assigned production-related systems for major banking and payments clients. This role could be based in Sydney or Melbourne and will see you working within the local Application Support Group and collaborating with global colleagues you will also:

• Provide on-call support for HP Non-Stop Systems and proprietary applications

• Develop and execute scripts and test plans

• Conduct software analysis related to debugging, resolving issues and modifications

• Liaise with internal clients, vendors and global colleagues to resolve issues and deliver results

• Providing rostered on-call 24/7 support to clients (around 1 week per month)

What You Will Need:

• HP Non Stop systems experience is essential for this role

• Previous experience in a Systems Support role with sound experience in programming languages and application development methodologies

• Ability to understand in-house applications

• Knowledge and experience with primary database engines with demonstrated ability to write complex queries for data validation and troubleshooting

• Experience with a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

Bonus if You Have:

• Experience in the banking or Financial Services sector

What We Offer You:

At FIS, you have the opportunity to make your mark in the Fintech industry and work with industry leaders. Our benefits include:

• Flexible, hybrid work model

• Diverse and collaborative atmosphere with personal and professional development opportunities

• Great remuneration package with medical insurance and employee share scheme

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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