Total 1,815 Information Technology job vacancies in sydney or melbourne

We have an exciting opportunity for a Technology Adoption & Support Specialist to join the Talent team! This is a key role within the Business Applications team, where your time will be split amongst system adoption, system training and customer support.

Some of what you’ll be doing

• Facilitate training for new starters and refresher sessions on core business applications (e.g., Bullhorn and LinkedIn).
• Create and maintain LMS modules, user guides, and Help Centre articles to support training and documentation.
• Provide level 1 support for core applications, including ticket management, issue resolution, and change request documentation.
• Maintain a registry and manage incident communication, ensuring SLAs are met.
• Develop and maintain communication templates and pipelines for project updates and alerts.
• Collaborate with key stakeholders and stand in for the Change and Technology Manager as needed.

As a Technical Support Engineer, you will utilize your passion for helping others to ensure that
our Users and Enterprises are successful in their use of DataStax products and solutions. This
is a continuous learning and teaching role where you will develop and share your knowledge of
troubleshooting, configuration, and exciting new technologies inclusive of and complementary to
Apache Cassandra, DataStax Enterprise, and Astra.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Diagnose and reproduce customer reported issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Fulfill the on-call rotation requirements of this role
Your experience should include:
Strong English skills are a MUST
4+ years of experience supporting large enterprise customers in a customer-facing
support role
Experience with supporting a Software as a Service Cloud product
Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions
Experience supporting Kubernetes-based distributed applications, or an understanding
of Kubernetes fundamentals
Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka

Experience using APIs and understanding app development lifecycle with a language or
framework based on Java, Python or Go would be preferred
Experience/certifications with AWS/GCP/Azure deployments and associated cloud
based monitoring tools would be preferred
Experience with Linux operating systems, including command line, performance, and
network troubleshooting
Excellent verbal and written communication skills
Lifetime learner, self-motivated with ability to multi-task during high pressure situations
Nice to have:
Supporting Apache Cassandra environments or other relational and/or alternative
database technologies is a plus
Understanding of Java, Python, Go and/or another language (Troubleshooting skills)
Experience with escalation management and customer success or premium support
Experience working in a fast-moving high-pressure environment
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with
diverse workplace experiences and backgrounds. Whether you're new to the corporate world,
returning to work after a gap in employment, or simply looking to transition or take the next step
in your career path, we are excited to connect with you.
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• We're changing the game!
• We're doing big things, and we can't do it alone.
• We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses.

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

 As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

Requirements

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)
• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

Are you a campaign marketing specialist with a background in digital marketing with experience in B2B strategies? Do you get excited about creating impactful campaigns and seeing them through from start to finish? If so, we'd love to chat!

Reporting to the Head of Digital & Growth, this is a full-time 12-month fixed-term contract, based in our Melbourne office 3 days per week.

Some of the things you'll do...

• Create campaign roadmaps, covering everything from the initial planning stages to implementation and evaluation.

• Partner with internal and external SMEs to ensure creative and accurate content production.

• Manage resources to deliver marketing campaigns across several promotional and sales channels.

• Build experiments to improve campaign messaging and performance.

• Keep our website content up to date, ensuring it's suitable for discovery by search engines.

A little about you...

• You have excellent project management skills that help you collaborate and bring together different teams.

• You love to use data to analyse and interpret main program and campaign performance metrics.

• You enjoy solving problems and have a keen eye for spotting potential issues and dependencies.

• You create clear and compelling stories through copywriting, presentations, reports, and other marketing content.

• You have experience with marketing automation tools, such as Hubspot, Braze, Marketo etc.

Overview of Position:

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.

Informa Connect is part of the global Informa Group which is listed on the London Stock Exchange and a member of the FTSE 100, with over 10,000 colleagues working in more than 30 countries. In addition to being a leading international events business, Informa is also a leading digital services and academic knowledge group.

About the Role:

The Office Manager is responsible for ensuring that our team at Informa Australia is working in a safe, clean, efficient and well equipped environment, with specific responsibility for Health & Safety, building management, supplies, mail & deliveries and colleague experience. While this role is within the Informa Connect business, the Office Manager’s responsibilities also encompass our fellow Informa Group businesses CAPA, Omdia and Global Support who share the York Street office with us.

You will report directly to the Chief Operating Officer of the Informa Connect Sydney.

Key responsibilities:

Health & Safety

• H&S Officer for Level 4 (training/accreditation will be provided if required)
• Point of contact for Group H&S team and George Place H&S/Security teams
• Ensuring our ongoing compliance with applicable H&S requirements at 24 York Street
• Coordination and certification for colleagues to attend First Aid and other H&S-related training as required
• Maintaining a register of all Fire, H&S and First Aid Officers on Level 4

Building

• First point of contact with George Place (ISPT and CBRE), Security and 3rd party service/maintenance/cleaning/utilities/plumbing/waste suppliers and contractors
• Ensuring Level 4 is maintained in a safe, clean and well-presented state at all times;
• Access system card management

Supplies

• Responsible for all office/kitchen consumables, stationery (excludes event-specific, IT or Capital expenditure)

Mail & Deliveries

• Responsible for distribution of incoming mail/deliveries, dealing with the George Place mail room and managing/collecting PO Box Q1439 at the QVB Post Office
• Couriers: managing outgoing couriers if assistance is required and dealing with courier contacts

Colleagues

• Social: leading or collaborating in staff functions such as Walk The World, office parties and smaller events
• Induction – Level 4 and George Place welcome and tours

What a Sr Product Manager does at Visa:

Our Product team are building the subject matter expertise for the products in their remit. You will work with the broader product team to identify , prioritize and execute on the biggest customer problem or business opportunity, aligned with our overarching strategy and mission. You will have ownership over your product and problem space and will drive activities that are critical for its success as part of our roadmap.

In this role you will:

• Support the product management lifecycle focusing on analysing, positioning, packaging, promoting, and optimising our products and solutions with our clients and users.
• Build strong relationships with external and internal stakeholders and liase with cross functional teams globally and regionally
• Help establish Visa as a partner of choice and enable product propositions to embed Visa products and solutions in the payments ecosystem.
• Support the definition of the product vision and roadmap for our market to deliver best in class product experiences tailored for our market and customers.
• leverage insights specific to products to ensure right sales opportunities are prioritized and executed.
• Help drive success to achieve the product goals including but limited to owning focused activities against priorities and working across functional teams and clients to deliver outcomes  

Why this role is important to Visa

One of the many reasons Visa’s Network consistently brings leading payment products and platforms to market is because of the collaborative work we do in Product Management. Our team works closely with regional and global product owners, etc. to help design and develop solutions that best fit the needs of our clients, partners and users in the Australia, New Zealand & South Pacific market.

What’ll you’ll be doing

This is your opportunity to take on some of the exciting technical challenges our "Consumer" Tribe has to offer! As the Technical Lead you will get to "change the status quo" in how we develop our products & deliver architectural solutions.    

• Understand and share expertise in mentoring and coaching a team of engineers, ensuring standards and best practices are maintained.
• Develop and support solutions that deliver enhanced levels of automation and auto-remediation across our systems. Automation will be a key focus to all solutions implemented.
• Demonstrate understanding, motivations and expertise in collaborating and developing mutual respect and trust with product managers, engineers, researchers and designers.