Total 1,193 Information Technology job vacancies in sydney east metro locations

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

Job Title- Mid Software Developer (4 GL)

Location- Sydney

Department  Critical / Health

Role Purpose             

This role is for a creative and self-motivated Software Developer with considerable exposure to multiple technologies and platforms and who is keen to join a multi-cultural software company. The successful candidate will be responsible for maintaining an existing code base and for investigating, fixing and testing existing software problems.

Principal Accountabilities 

·        Analysis of business requirements

·        Application maintenance and enhancement

·        Testing and documenting

·        Ensuring that operations carried out using data are for a proper purpose, and for safeguarding the confidentiality and security of that data.

·        Ensuring personal data is processed in a way that complies with national legal and statutory regulations and with CIVICA policy.

·        Ensuring that they are authorized to supply any information requested, that it is given to only to those authorized to receive it, and that any such requests for information are for a proper purpose.

·        Implementing and acting in accordance with their statutory and legal obligations, CIVICA policies, standards, procedures, guidelines and controls

·        Protecting CIVICA assets within their control from unauthorized access, disclosure, modification, destruction or interference

·        Reporting security events or potential events or other security risks to CIVICA

·        Performing their job with security best practice in mind and conforming to any best practice frameworks which are used within CIVICA

Essential Competencies   

• Business programming language - must have software development experience 
• SQL - must have - data centric application  
• Informix database or Microsoft SQL – nice to have
• 4GL – nice to have
• Unix commands – nice to have
• Scripting Korn shell – nice to have
• Azure Dev ops for ticket management – nice to have
• GIT source control repository – nice to have
• Health Insurance knowledge - nice to have
• Finance or accounting knowledge - nice to have
• good communication skills - must have 
• strong analytical skills - must have 
• strong problem solving skills - must have
• High Attention to detail
• Documentation skills based on modern tools, e.g. Confluence, Jira, Fisheye

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Staff Software Engineer (Lead Fullstack .Net Developer)

• You are passionate, driven, flexible and collaborative

• We are high performing engineers pushing the boundaries of software engineering

• Together we will build tomorrow’s bank today, using world-leading technology and innovation

Do work that matters

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.  

Business Banking Technology has a vision of becoming Australia’s leading digital business bank, empowering businesses and people to succeed with tomorrow’s technology. We work hand-in-hand with our business colleagues to solve problems with customer centricity and technical innovation, cultivating a world-class empowered team who build technology solutions for the future.

See yourself in our team

As a Staff Software engineer, you will be part of a squad within the Highvalue and International Payments crew. You will be working with engineers on uplifting business capabilities and modernise our tech stack. We offer regular opportunities to work on some of the finest IT systems in Australia, as well as opportunity to develop careers across different functions and teams within the wider Bank. 

You'll be hands-on coding and be responsible for shaping the evolution of this system by designing and developing micro services, data access layers, REST API(s), and writing integration services for third-party API consumption, manage risk with safe deployments and automated testing, as well as learning more about back-end engineering. You'll also be invited to join our regular engineering guilds and provide technical guidance to the junior members of the team.

We’re interested in hearing from people who

• Are passionate about building developing and deploying high quality software solutions.

• Can own and develop technical strategy and guidance, overseeing medium to complex engineering initiatives.

• Can utilise strong understanding of core business and technical strategies to deliver best business outcomes through technology.

• Can provide thought leadership across projects and delivery teams.

• Can take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction.

• Have the ability to collaborate, present ideas, perform reviews and mentor other junior engineers.

Tech Skills

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team:

• Hands-on experience in developing backend applications using C# .NET Core, ASP.NET, MVC, REST APIs and WebAPI

• Demonstrated knowledge of micro services and REST API Integration

• Ability to create database designs and database programming for both relational and NoSQL databases (e.g. MSSQL, Oracle, Aurora)

• Modern Javascript frameworks (React) and Scripting languages – Javascript, Typescript, HTML/CSS, JQuery.

• Source code control, build and deployment tools (CI/CD) – GitHub, TeamCity, Octopus deploy.

• Cloud Experience on AWS (CloudFormation, Code Pipeline etc.) or Azure DevOps.

• Experience with event driven architecture and kafka.

• Understanding of monitoring tools like splunk, AppDynamics, Grafana.

• Build and hosting technologies (e.g., Kubernetes, Docker) – Desirable

• Be able to support and resolve issues in tech stacks that run in .NET webservices.

• Knowledge of security best practices and principles.

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If this sounds like the role for you then we would love to hear from you. Apply today!

What you get to do in this role:   

• Manage and resolve challenging issues for ServiceNow partners and customers.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
•