Total 1,633 Information Technology job vacancies in nsw sydney city inner west

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology.

At Rokt, we practice transparency in career paths and compensation.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Backend Software Engineer

Compensation: $165,000 - $175,000 salary (including superannuation), employee equity plan grant & world class benefits.

We're seeking a highly skilled Backend Software Engineer to join our team. In this role, you'll be responsible for designing, developing, and maintaining scalable backend services that power the API's behind our web and mobile applications. Your primary focus will be on crafting efficient, high-performance code using languages like C#, Go, Java, or Python. You'll work closely with cross-functional teams to design and build software to delight our customers and implement best practices for security, scalability, and operational efficiency. Your expertise in cloud platforms, CI/CD pipelines, containerization and orchestration tools will contribute to the seamless deployment and maintenance of our backend infrastructure. Strong communication and problem-solving skills, a passion for technology, and a collaborative mindset are essential for success in this role.

About the role: 

• Writing high quality and maintainable code in a modern programming language like C#, Golang, Java or Python.
• Experience in designing and developing highly scalable backend services for RESTful or GraphQL APIs to serve web and mobile applications that solve real-world problems.
• Understanding of cloud platforms like AWS, Azure, or Google Cloud Platform and experience with containerization and orchestration tools like Kubernetes for deploying and managing backend applications.
• Strong analytical and problem-solving abilities to troubleshoot issues, optimize performance, and implement and maintain scalable solutions. 
• Effective communication skills to collaborate with cross-functional teams, document technical designs, and present ideas clearly. Manage priorities, deadlines and deliverables. Own and operate with autonomy in solving problems, always keeping the customer at the forefront.

About you:

• 3+ years of experience in a backend engineering role designing, building, and operating modern distributed systems, using modern programming languages like C#, Golang, Java or Python. 
• Extensive experience working with cloud-based applications, containerization and orchestration tools like Kubernetes.
• System architecture design experience and understanding; space/time complexity, API contract design. 
• Good understanding of distributed and scalable systems - you can design, build and maintain complex systems with a desire to work on deep and interesting technical problems.
• Ability to work in fast paced teams and comfort in communicating remotely through chat, docs, video calls, and other collaborative online tools.

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

Who is the TDO?

The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow.

We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters.

We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.

The TDO is the last stop in escalation and always resolves the problem. Our organisation hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints.  The TDO provides solutions to ServiceNow’s planet-scale challenges.

What you get to do in this role

• Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.
• Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.
• Develop new solutions and build requirements for new procedures and automation and verify that these new services meet our needs before they are released to the production environment.
• Drive organisation-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.
• Make operations more effective by continually training and mentoring the team on all aspects of the operational environment. 

We are seeking a skilled Business / System Configuration Analyst to join our small transformation team and contribute to the successful implementation, configuration and maintenance of our proprietary in-house system. This is a great opportunity to join the team from the get-go as we start our build and transformation journey, you will play a crucial role in ensuring the system is optimized, secure, and aligned with business requirements.

The role will require you to have experience and deliver on the follwing:

• Structured and critical thinking to synthesise data from several systems and map those into receiving system. Understand transformation requirements.
• Collaborate with cross-brand / cross- functional teams to gather system requirements and translate them into configuration specifications.
• Configure and maintain system settings, parameters, and rules to ensure optimal performance.
• Work extensively with business to identify data which requires cleaning. Proactively solutioning how to lessen business load required to clean data.
• Troubleshoot configuration issues and provide timely resolutions.
• Collaborate with developers and system administrators to implement changes and updates.
• Facilitate business testing by providing test scripts, functional support, and being the conduit to capture issues for resolution by the development team
• Be proactive in identifying areas of process/technology improvement/innovation
• Document configuration changes, processes, and best practices.
• Participate in system upgrades and migrations.
• Ensure compliance with security protocols and data privacy regulations.
• Provide end-user support and training related to system configuration.
• Strong knowledge of system configuration principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.

If you are passionate about system configuration, enjoy working in a dynamic environment, and want to contribute to the success of our in-house system, we encourage you to apply!

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan