Total 1,151 field engineer job vacancies in Information Technology category in Australia

Key Responsibilities:

• Develop, manage, and optimize ETL processes using Azure Data Factory to ensure accurate data integration across global databases.
• Design, build, and maintain Microsoft SQL Server databases, ensuring data is well-organized, accessible, and secure.
• Identify and implement performance optimization strategies for ETL processes and reports to ensure optimal user experience.
• Support data-related development and automation initiatives in Power Automate. Experience in Power Apps is a plus.
• Monitor and troubleshoot data processes to ensure uninterrupted service to global teams, including working occasionally outside regular business hours to support multiple time zones.
• Create and maintain comprehensive documentation for processes, solutions, and best practices. Ensure data governance and compliance principles are maintained.
• Communicate technical information to non-technical stakeholders effectively, tailoring the messaging as needed for diverse audiences.
• Collaborate effectively with cross-functional teams, including data scientists, analysts, and business stakeholders.

We have an opportunity with one of our key programs providing support and maintenance of a large enterprise environment spanning multiple locations (ideally you will have an NV1 Security Clearance). This role will see work within a high-performing team working across a range of technologies. As an Endpoint Security Engineer, your role will perform some or all the following functions as individual assignments or as part of a team:

• Install, configure, upgrade, and maintain computer systems and operating systems and services.
• Troubleshooting and fault remediation activities
• Create and maintain various AD Account types across multiple domains.
• Create, update, and amend process documentation, knowledge base articles, and Standard Operating Procedures
• Interact with users and key business stakeholders providing subject matter expertise.
• Install and configure standard company software packages and applications using customised in-house toolsets.
• Assist users troubleshooting and resolving incidents.
• Assist users with LRS print related issues.
• Deploy solutions as part of a project or initiative according to organisation standards. 
• Provide support of device and application control technologies.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

Qualifications

Technical skills that will lead to your success

• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
• Strong experience with AngularJS and GraphQL
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS 
• Basic knowledge and understanding of Network terminology. 
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)

Desirable Skills and Experience 

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets)
• ServiceNow Certifications.
• Experience providing SaaS support 

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally.

We have a generous earning potential and the opportunity to expand your role in the company as we grow.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

What we’re all about.

It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating. We’re a real team. Collaborating and constantly engineering better and better solutions. We’re ambitious, we think things through and we’re on a mission to discover just how far we can go. Nearly half of our colleagues come from an ethnic or religious minority background. We’re made up of people from 47 nationalities who speak over 20 languages. As a diverse mix of individuals, we make one big unstoppable team.      

If our incredible culture sounds like you, we’d love you to join us.

The opportunity.

Our Quantexa Delivery team is all about contextualizing data. As a senior data engineer, you bring it all together. Working within a fast-paced team, you'll implement Quantexa’s innovative technology for an ever-expanding list of domains including banking, insurance, government, healthcare. From building an end-to-end data pipeline that uses our award-winning software, to configuring our decision-making platform to detect key insights, there’s always a new challenge around the corner.  

You’ll need to be a problem solver. The challenges we tackle are big, but they're also incredibly rewarding. Your contributions in managing, transforming, and cleansing high volume data help our clients solve business problems in areas including fraud, financial crime, data management, risk and customer intelligence.

What you’ll be doing.

• Writing defensive, fault tolerant and efficient code for production level data processing systems.
• Configuring and deploying Quantexa software using tools such as Spark, Hadoop, Scala, Elasticsearch, with our platform being hosted on both private and public virtual clouds, such as Google cloud, Microsoft Azure and Amazon.
• You’ll be a trusted source of knowledge for your clients. And you’ll articulate technical concepts to a non-technical audience so they can make key decisions.
• Collaborate with both our solution architects and our R&D engineers to champion solutions and standards for complex big data challenges. You proactively promote knowledge sharing and ensure best practice is followed.

What you’ll bring.

• You’ll have a background in hands-on technical development, with at least three years of industry experience in a data engineering role or equivalent, and preferably at least four years of software industry experience.
• Proficiency in Scala, java, python, or a programming language associated with data engineering. Our primary language is Scala, but don’t worry if that’s not currently your strongest language. We believe that strong engineering principles are universal and transferable.
• As an expert in building and deploying production level data processing batch systems, you’ll share an appreciation of what makes a high quality, operationally stable system and how to streamline all areas of development, release, and operations to achieve this. 
• Experience with a variety of modern development tooling (e.g. Git, Gradle, Nexus) and technologies supporting automation and DevOps (e.g. Jenkins, Docker and a little bit of good old Bash scripting). You’ll be familiar with developing within a version-controlled process that regularly makes use of these tools and technologies.
• A strong technical communication ability with demonstrable experience of working in rapidly changing client environments. 
• Knowledge of testing libraries of common programming languages (such as ScalaTest or equivalent). Importantly, you’ll know the difference between varying test types (unit test, integration test) and can cite specific examples of what they have written themselves.

Nice to haves.

• Some experience supporting or mentoring a graduate or junior engineer within a team to help them grow.      
• The desire to grow with our business and your role – over time, you might get the opportunity to lead on projects.          

Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

• Competitive salary
• Company bonus 
• 11.5% Superannuation
• 20 days annual leave, plus national holidays + your birthday off!
• Private Healthcare with Medibank, including dental, orthodontics & optics cover
• Regularly bench-marked salary rates 
• Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave 
• Well-being days 
• Volunteer Day off
• Work from Home Equipment
• Novated Leasing
• Free Calm App Subscription #1 app for meditation, relaxation and sleep
• Continuous Training and Development, including access to Udemy Business 
• Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy
• Employee Referral Program  
• Team Social Budget & Company-wide Socials 

Our mission.

We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.

It’s all about you.

It’s important to us that you feel welcome, valued and respected. After all, it’s your individuality and passion for what you do that will make you Q. We see that – which is why we’re proud to be an Equal Opportunity Employer. We’ve created and will continue to improve our inclusive and diverse work environment. Regardless of your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness – whoever you are – if you are a passionate, curious and caring human being who wants to push the boundaries of what’s possible, then we want to hear from you.

start. don’t stop – Apply