Total 5 job vacancies by EPG Payroll and HR Pty Ltd

Our client is a leading Open Finance tech platform in Australia and is on the hunt for a proactive ICT Account Executive/Manager to join their expanding team.

In this role, you will balance nurturing existing client relationships while actively prospecting, qualifying, and sealing new Enterprise business deals. A successful candidate will adeptly navigate the Open Finance landscape, fostering solid relationships with clients and leveraging this understanding to tap into new growth areas.

Position Responsibilities:
• As an Account Executive/Manager, you will work to support existing accounts and grow market penetration of our client’s tech platform across defined segments.
• You will own the complete sales cycle and will drive revenue generation through prospecting, qualifying, and closing new businesses.
• You will support the successful onboarding and implementation of new accounts, guiding clients through the organisation’s process in a clear and efficient manner.
• You will prioritise near-term revenue while driving strategic market penetration to ensure the long-term success of the organisation’s client.
• Develop and maintain relationships with a portfolio of clients, understanding their business needs and objectives.
• Conduct regular check-ins with clients, providing updates on the product and gathering feedback.
• Identify opportunities to expand client service offerings within existing accounts.
• Stay up to date with product updates and innovations in the Open Finance space to effectively advise and inform clients

Position Requirements:
• Account management and sales experience, ideally in SaaS or transactional technology-based sales
• Strong technical aptitude, problem-solving skills, and evidence of excellence in the past roles
• Proven track record in managing and growing client accounts
• Demonstrated ability to exceed targets in ambiguous environments despite limited direction, support or resources.
• Exceptional communication, negotiation and presentation skills
• Demonstrated ability to solve problems, influence others and manage conflict
• Able to manage multiple projects and clients simultaneously
• Detail-oriented with strong organisational and project management skills

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/db9db0fe-3f08-404b-8df2-28d2671147f6

On behalf of our client, a luxury retail brand in Sydney and Victoria locations; we are looking for a Client Advisor.

As a brand Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of the brand history, craftmanship, quality of materials and creativity.

The daily duties and responsibilities include:
• Be accountable for one's sales performance, engaging in upselling, cross selling and multiple selling for all product categories
• Deliver a compelling sales ceremony through effective story-telling, utilizing the correct product and brand knowledge to persuade customers.
• Ensures consistency in achieving the KPls assigned, including but not limited to sales target, core category sales target, NPS etc.
• Identify customer needs correctly, making meaningful and insightful recommendations, whilst going above and beyond in terms of customer service expectation, anticipating clients needs where possible.
• Deploy the appropriate CRM tools, to develop and nurture existing relationships, properly strengthening client's loyalty and interest for the brand.
• Be able to correctly operate the Inventory management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
• Perform store duties as assigned by team leaders and management
• Work as a team to achieve store operation objectives, identify operational gaps and suggest improvements where appropriate and applicable.
• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance
• Maintain a safe and clean store environment and implement daily housekeeping duties
• Maintain proper visual merchandising according to company guidelines.

Key Requirements & Competencies
• Minimum 2 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Good communication and accurate articulation to facilitate effective communication with clients and colleagues.
• Passionate in fashion and luxury, willing to work non-traditional working hours.
• Prior operational knowledge in retail management system is advantageous.
• Has a strong and consistent client development mindset, willing to go the extra mile to provide stellar service.
• Effective time and task management, able to plan and prioritize work accordingly to ensure timely and optimal achievement of objectives.
• Strong sense of accountability and commitment, able to work effectively and collaboratively within a team
• Receptive to internalizing constructive feedback, improving oneself.
• Suggest reasonable and actionable improvements in workplace practice where applicable and appropriate.
• For candidates applying for a Senior Client Advisor position, we expect the applicant to have prior experience in coaching junior employees effectively and must be a good role model for junior employees to look up to.

DIVERSITY AND INCLUSIVITY STATEMENT
Our client is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, this luxury brand has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

We provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace our brand’s culture and values.

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/1e232dad-8851-49d1-9d02-67297cc2c556

On behalf of our client, we are looking for an experienced full-time CRM Real Time Manager.

The daily duties and responsibilities include:

Campaign Ownership:
• Manage the end-to-end campaign execution for Real Time CRM campaigns as well as Live operations planning across Chumba/GP/Luckyland.
• Manage the end-to-end campaign execution process from ideation, stakeholder buy-in, assets preparation, content creation, business-wide communication, comms deployment and subsequent performance tracking.
• Ensure comms across all retention channels are created and personalised accordingly based on customer segment.
• Strategize and implement Test and Learn campaigns, incorporating learnings into future initiatives.
• Identify, understand, surface and increase the average lifetime value & engagement of customers Through strategic campaigns.
• Define and track key metrics that demonstrate the effectiveness of Real Time Marketing campaigns, and continuously optimize campaigns based on these metrics.
• Manage ad-hoc or unplanned projects and initiatives based on the priorities of the business and the Marketing team.
• Manage and mentor a team of CRM specialists, fostering a collaborative and high-performing work environment.
• Ensure that we full leverage the capabilities of our Marketing Tools to minimise manual workarounds.
• Ensure that Product initiatives that require Marketing Input are fully supported.

Reporting and Tracking
• Own the KPis for his/her respective campaigns.
• Understand the story behind the numbers and present results and insight to the rest of the business in various forms.
• Collaborate with the analytics team to understand customer behaviour and tailor campaign journeys accordingly.
• Report on campaign performance periodically and determine if underperforming campaigns are either tweaked, stopped, or replaced.
• Present results and optimization strategies to the Head of CRM & Live Operations, driving continuous improvement in campaign effectiveness

Qualifications – Bachelor's degree qualification in marketing, business administration, related discipline or equivalent work experience.

Experience & Skills
• 5+ years' CRM experience.
• Understands the lifecycle of the customer.
• Solid understanding of online Casino and Poker products.
• The ability to structure tests, understand data analysis and take meaningful action based on results.
• Experience of end-to-end campaign process. Ideation, planning, execution, analysis and optimisation.
• Experience of self-improvement and continuous learning.
• Creative problem-solving skills.

Location: Sydney NSW 2000.

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/6e6d3aa2-7efb-4526-a940-98083b6938be

On behalf of our client Deliverect, we are looking for a full-time experienced Customer Success Manager, you lead a harmonious orchestra of client success. Combining the insightful guidance of a trusted advisor with the precise analysis of a data-drive expert, you champion the unwavering dedication of a client champion. Your efforts directly contribute to increased customer lifetime value (CLTV) and sustainable revenue growth, positioning Deliverect for success on both regional and global scales.

The daily duties and responsibilities include:

• Develop and execute data-driven retention strategies, fostering long-term relationships to increase CLTV and drive revenue growth.
• Collaborate within growth pods to ensure a seamless handover from sales to ongoing client success, addressing client needs with efficiency and precision.
• Guide clients through software implantation, empowering them to maximize Deliverect’s capabilities and amplify their business success.
• Champion presentations and reports that showcase Deliverect’s value proposition, translating technical concepts into clear insights for clients and internal stakeholders.
• Utilize data analytics to generate reports quantifying Deliverect’s impact on client profitability and operational efficiency, informing client conversations and showcasing ROI.
• Address client complaints promptly and effectively, resolving issues to enhance the overall customer experience.
• Identify strategic upsell opportunities by actively listeing to client needs and challenges, further propelling their success.
• Create meaningful touchpoints through regular communication and proactive outreach to build strong client relationships.
• Collaborate with clients to manage renewals and assist with contract negotiations.

Education – Bachelor degree or Relevant education background paired with ongoing learning to stay current with industry trends and SaaS best practices.

Experience & Skills
• 2+ years of experience as a CSM or Account Manager in a SaaS company, coupled with familiarity with tools like Planhat (CSP), Hubspot (CRM), Google Suite, Slack and Zoom
• Proficiency in communication, and building rapport with clients via phone, email and video calls
• Ability to translate complex technical concepts into clear, actionable insights for non-technical decision-makers.
• Track record of efficiently managing multiple tasks, finding creative solutions to challenges, and maintaining an positive approach.
• Experience with POS systems providing deeper insight into client challenges and delivering greater value.

Salary - Salary being offered is commensurate with qualifications and experience and is $85,000 per annum.

On behalf of our client Celonis, we are looking for a full-time experienced Value Engineer - APAC.

The Role:
As a Value Engineer, you are spearheading our mission of data-driven business transformation with our customers. You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers. You are our customers' trusted advisor and help them achieve their strategic goals and realize significant value using Celonis EMS. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you'll do:

Identify & Frame Value:
• Discover and translate customers' strategic priorities into high-impact Celonis use cases
• Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers
• Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives

Realize Value:
• Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
• Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
• Present results and realized value to senior management and C-level executives

Scale Value:
• Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
• Build a strategic expansion roadmap for customers embedding Celonis EMS as a strategic business transformation platform in their organization and therefore drive adoption and expansion
• Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases.

The qualifications you need:

• Value Selling Methodology: You have advanced knowledge and experience following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV's, and demonstrate the full value potential of Celonis EMS
• Product Expertise: You are an expert in guiding the customer's IT team throughout their EMS journey, demonstrating hands-on the power of EMS and accelerating value realization by building dashboards, Apps, Action Flows
• Value Realization: You have advanced knowledge and expertise in identifying and prioritizing use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
• Project Management: You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Proven experience in preparing and communicating results to stakeholders and management, both internally and externally.
• Domain Expertise: Leverage your advanced business domain expertise, such as in Finance or Supply Chain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and build a compelling value roadmap for the customer
• Industry Expertise: You have advanced industry expertise and a proven ability to develop a deep understanding of industry trends and strategic opportunities of the C-Suite and build an integrated Celonis EMS roadmap.


APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/2cc8916f-39fa-4fe3-bfa1-4936e1221143

Ad Reference: WCZHY/6CKY4