Total 6 support advisor job vacancies in Education / Training category in Cranbourne, Victoria

Online Learning Advisor – Education (Early Childhood)
 

About Us 

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne Online. 

Swinburne Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus. 

At Swinburne Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals. 
 

What you will do 

Our OLAs are responsible for the following: 

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team  

• Facilitating learning activities that engage and support student learning  

• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines  

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes. 
 

What we can offer you 

• 100% remote work with flexible hours to fit around your other commitments.  

• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for 20 hours of online training across this time period).  

• The ability to use your discipline expertise to help others achieve their goals  

• The opportunity to develop your online teaching skills within a forward thinking innovative organisation   

• A supportive and connected team to grow and develop within 
   

Who are we looking for? 

We are looking for OLA's who can teach units in our Education (Early Childhood) Discipline

• You will hold a minimum Bachelor Degree in Education (Early Chidhood) / Masters of Education (Early Childhood) is preferred

• You will have a minimum of 5 years relevant industry experience in the field of Early Childhood Education
• Experience in mentoring and placements is desired

• You are motivated by student success and passionate about online learning 

• You are a passionate and clear communicator  

• You have strong presentation skills and the ability to maintain an engaging and positive online presence  

• You are proactive and organised 

• You thrive in a remote working environment  
   

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students! 

If you're interested, please apply now with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with Swinburne Online. 

About ACC Southlands

Australian Christian College (ACC) is a non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. ACC is wholeheartedly committed to excellence in education so that students are “well known, well loved, and well taught” by dedicated trained Christian staff.

ACC is part of Christian Education Ministries (CEM), with 14 schools in 5 states, and is also the largest non-government Distance Education provider in Australia. 

About ACC Casey

ACC Casey, is located at Skye (45 minutes south of Melbourne), and is a P-10, co-ed, Christian school with Secondary year groups being added each year until P-12 is catered for.

We’re praying for the right staff to come and join our team, and we’re thankful that you would consider our College as a place where you will have meaningful relationships and do meaningful work.

Statement of Commitment to Child Safety & Wellbeing

• ACC Victoria Ltd is a child safe organisation which welcomes all children, young people and their families.
• We are committed to providing environments where our students are safe and feel safe, where their participation is valued, their views respected, and their voices are heard about decisions that affect their lives. Our child safe policies, strategies and practices are inclusive of the needs of all children and students.
• We have no tolerance for child abuse and take proactive steps to identify and manage any risks of harm to students in our school environments.
• We promote positive relationships between students and adults and between students and their peers. These relationships are based on trust and respect.
• We take proactive steps to identify and manage any risk of harm to students in our school environment. When child safety concerns are raised or identified, we treat these seriously and respond promptly and thoroughly.
• Particular attention is given to the child safety needs of Aboriginal students, those from culturally and linguistically diverse backgrounds, international students, students with disabilities, those unable to live at home, those who identify as LGBTIQ+, and all other students experiencing risk or vulnerability.
• Inappropriate or harmful behaviour targeting students based on these or other characteristics, such as racism or homophobia, are not tolerated at our school, and any instances identified will be addressed with appropriate consequences.
• Child safety is a shared responsibility. Every person involved in our school has an important role in promoting child safety and wellbeing and promptly raising any issues or concerns about a child’s safety.
• We are committed to regularly reviewing our child safe practices, and seeking input from our students, families, staff, and volunteers to inform our ongoing strategies.

As a part of your application, you must read and support the Child Safety & Wellbeing Policy and the Child Safety Code of Conduct. These documents are also available here.

Core Responsibilities & Duties

• Plan and implement a range of teaching programs or courses of study;
• Have the content knowledge and pedagogical practice to meet the diverse needs of all students;
• Demonstrate a commitment to improving professional practice through coaching and professional development
• Provide a child safe environment in accordance with the child safe standards;
• Participate in child safety and wellbeing induction and training provided by the school and always follow the school’s child safety and wellbeing policies and procedures;
• Act in accordance with our Child Safety Code of Conduct;
• Identify and raise concerns about child safety issues in accordance with our Child Safety Responding and Reporting Obligations Policy and Procedures, including following the Four Critical Actions for Schools;
• Ensure students’ views are taken seriously and their voices are heard about decisions that affect their lives;
• Model and promote the vision and values of the school;
• Teach an area of the curriculum to senior year levels;
• Maintain records of class attendance and recording student progress;
• Implement effective student management consistent with the school’s strategic plan;
• Attend and participate in staff meetings as required;
• Be actively involved in regular staff devotions and prayer.

About the role

Applications are sought from suitably qualified and experienced teachers with a passion for supporting students with diverse needs. This role is a part-time role (0.8FTE) providing small group initiatives for students with learning needs, working with teachers in supporting these students in their class, coming alongside the Learning Support team to ensure students are well supported and all appropriate administration is completed, and working with parents to develop partnership to help each student to find their success.

The position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for identity, rights to work in Australia, and child protection in accordance with CEM policy.

Qualifications

• Evidence of the right to work in Australia
• Proof of identity
• Recognised teaching qualification
• Clearance status of the Working with Children Check (where applicable)
• Registered with the Victorian Institute of Teaching (VIT)
• Statements of service from previous child-connected roles
• References from previous child-connected roles

You will:

• Be a committed Christian, comfortable with sharing your faith
• Be committed to improving student academic outcomes
• Have high expectations for what students are capable of, both academically and behaviourally
• Relate well to staff, students and parents. You are able to inspire and manage students, and communicate effectively with parents to support a culture of high expectations
• Have a servant heart
• Have demonstrated excellent organisational skills

About you

• Be able to display the capacity to improve student learning and wellbeing outcomes.

• Be able to demonstrate excellent teaching as described by the Australian Professional Standards for Teachers.
• Be able to receive feedback on your teaching and implement changes.
• Be able to effectively plan for, collect and analyse educational data, then devise appropriate strategies and interventions to improve student outcomes. 

• Work within a team that has a clear Christian vision and a strong Christian culture. 
• Attractive salary package (including salary packaging options).
• EAP Program.
• Play an active part in growing the school and providing quality Christian care to students.

About Us 

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Queensland University of Technology Online.

QUT Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At QUT Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What You Will Do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What We Can Offer You 

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for approx 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within

Who Are We Looking For? 

We are looking for OLAs to teach units with in our Innovative Learning Design discipline. 

• You will hold a minimum of Masters level qualification in a relevant discipline eg Education
• 5+ years experience working with Education, industry or community partners in Adult learning.
• 5+ years experience in designing learning experiences that apply Andragogical and pedagogical design principles.
• Knowledge of the Australian education system or ability to acquire this in timely manner
• High level of spoken and written English.
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply now with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with QUT Online.

Be a part of our company’s startup-to-scaleup journey when you join as a Higher Education Applicant Support Officer.

This role serves two key functions:

You’ll support higher education applicants with the information, live help, and special arrangements they need to complete the Casper admissions test. You’ll also help optimize our support operations to handle a higher number of applicants and support requests efficiently and effectively. 

The annual pay is between 60K and 70K (plus super), and you have access to performance—and promotion-based salary increases.

You will be an individual contributor with Gregory Wong (Manager, Operations - Support who is based in Toronto, Canada) as your leader. The Support Team you’ll be part of also has members in Vancouver, Calgary, Montreal, and Melbourne.

You can work remotely from anywhere in Australia.

What we’re building at Acuity Insights

Imagine a world powered by everyone’s full potential, where people are empowered and enabled to grow and thrive. 

At Acuity Insights, this is the future we envision and strive to build. 

With our product, Casper, we are working to ensure everyone has fair access to higher education made possible by holistic admission processes that recognize applicants' full potential, shaped by lived experiences, cultural influences, values, traits, and soft skills.

With our products, One45 & Analytics, we deliver technology that enables education programs to streamline and optimize complex operations needed to successfully train and graduate the world’s future doctors, nurses, and other healthcare professionals.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health and medical education, but we are expanding into engineering education, business schools, and other professional disciplines. We also continue to evolve and innovate around our market-leading solutions to enable more holistic success for students and education programs. 

Opportunity & Impact

As an Applicant Support Officer on the Casper Operations team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, own the queue of incoming submissions, and respond to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants.

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Officer, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams. 

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members. 

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an operational and administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Are digitally savvy and a quick learner of new software with some experience operating in a remote work environment where you’ve relied on online technologies for collaboration with team members or communication with customers. 
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused and have a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu. 

To thrive at Acuity Insights, you are

• Caring toward people. You take time to listen and understand, and encourage and support. You don’t hesitate to provide constructive feedback and enjoy sharing your knowledge and advice to help others learn and grow.
• Curious by nature and open to possibilities and different viewpoints. You like exploring, experimenting, asking questions, listening, and learning from other people’s perspectives. 
• Driven to problem-solve independently and with team members and other partners, continuously seeking to grow your knowledge and improve your skills and practices. 
• Resilient and adaptable, you welcome and embrace the change necessary to scale a company successfully. 
• Self-aware, with a clear understanding of your strengths and areas for growth, enabling continuous personal and professional development.
• Motivated by purposeful work that aligns with your values and interests and has a meaningful impact.

Selection Process

We review every application. We consider your professional experiences, how you applied your hard skills and made an impact in previous roles, and the values and soft skills you communicate in your application.

To ensure a fair process, you will receive equal consideration whether you apply, get introduced as a referral, or directly contact the manager or recruiter for this role.

Applicants who do not live in Australia with a work permit will automatically be screened out.

Interview Process

We have designed our interview process to be a two-way discovery and create space for meaningful conversations.

We want to get to know you personally and professionally, understand your career journey and experiences, relevant skills,  professional interests, and priorities and assess for alignment with what we can offer you and our business needs. 

We also want you to have the information you need to make an informed decision about this opportunity.  That’s why we encourage you to stay curious and ask questions every step of the way. 

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our market-leading solutions focus on increasing access and opportunities for individuals to pursue higher education and ensuring the holistic success of both students and education programs.

Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

We are dedicated to building a workplace where everyone feels respected, valued, and well-supported. Our systems and policies generate a sense of belonging, strive for social justice, promote equity, embrace diversity, and champion inclusion, where every individual can grow and thrive.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to this role. 

Thanks for considering Acuity Insights as your next employer!

Imagine a world powered by everyone’s full potential.

Picture everyone having fair access to higher education, enabled by admission processes that allow applicants to be seen for their full potential, including lived experiences, cultural influences, values, and soft skills.

In that world, higher education programs are also enabled with technology that streamlines complex operations and delivers analytics and insights that can increase student and program success.

That’s what we’re building at Acuity Insights.

Right now, we do it with our admissions assessment products (Casper & Duet), program management products (One45 & MSPE Builder), and our data integration platform (Analytics).

These products help schools discover, select, train, and graduate future doctors, nurses, teachers, engineers, business leaders, and other professionals who reflect the diversity of our communities and bring skills like empathy, integrity, resiliency, and professionalism into the workforce.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health sciences and medical education. We are exploring and expanding into engineering education, business schools, and other professional disciplines.

You now have a chance to be part of that scaling journey when you join our team as an Applicant Support Administrator to empower applicants with the support and information they need to prepare for and complete the Casper admissions test.

The Applicant Support Administrator position is a remote, full-time individual contributor role based in Australia. It reports to Gregory Wong (Manager, Operations - Support) in Toronto, Canada. The Support Team currently has team members in Vancouver, Calgary, Montreal and Toronto, Canada, and in Melbourne, Australia. 

Opportunity & Impact

As an Applicant Support Administrator on the Casper Operations Support team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, owning the queue of incoming submissions and responding to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants. 

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Administrator, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams.

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members.

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are digitally savvy and a quick learner on new software, enabling you to function and collaborate well in a remote-first work environment
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused with a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu.

To thrive at Acuity Insights, you are

• Caring toward people. You take the time to listen and understand, encourage, and provide helpful feedback that can foster growth in others.
• Curious by nature. You are open-minded, like asking questions, exploring, experimenting, and learning new things.
• Driven to learn and problem-solve, both independently and with collaborators. You are solutions-oriented and continuously seek to improve your skills, methods, and practices, and support others. 
• Adaptable and drawn to startup-like environments where you can help build, innovate, and initiate and own projects that drive positive change.
• Autonomous and resourceful, you are at your best when you handle your work and time independently and proactively seek support when you get stuck or need feedback.
• Self-aware, with an understanding of your strengths and where you have growth opportunities.
• Motivated by purposeful work that resonates with your values and interests serves the greater good.

Selection Process

To ensure an equitable and inclusive process, all candidates will receive equal consideration for an interview, whether applying, introduced as a referral or contacting the manager or recruiter directly.

We look at every resume.

Your application is evaluated based on your professional experiences, how you’ve applied your knowledge and skills to make an impact, and the personal qualities you demonstrate.

You must reside in Australia and be eligible to work there to be considered for an interview. 

Interview Process

Our interview process is designed to be a two-way discovery and create space for meaningful conversations.

We want to learn who you are as a human & professional, understand your experiences, assess your skills, and ensure alignment with our mission, values and business needs.

We encourage you to be curious and ask insightful questions throughout our conversations.

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off to during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our first product (Casper) was invented by Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' emotional intelligence and professionalism and built a test to assess those skills.

We acquired One45, a medical education software company, in 2021. The acquisition expanded our product line with two new products (One45 & Analytics) and doubled the size of our team.

Behind Acuity Insights today, you'll find a team of 130+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

It’s a team that actively fosters a culture and builds an environment where everyone feels included, respected, valued, and well-supported and has the energy to bring their full potential to work.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to our open roles.

Thanks for your interest in Acuity Insights as your potential new workplace!

About Us 

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Queensland University of Technology Online.

QUT Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At QUT Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What You Will Do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What We Can Offer You 

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for approx 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within
  
  

Who Are We Looking For? 

We are looking for OLAs to teach units within our Gerontology (Healthy Ageing) discipline. 

We are specifically looking for candidates who have experience with interprofessional models of care to support healthy ageing.

Must have current AHPRA registration 

• Minimum Masters Qualification in Gerontology/Aged Care
• 5 + years industry experience specifically in working in the aged care sector, as well as involvement in developing strategic plans to support healthy ageing.
• Knowledge of the Australian education system or ability to acquire this in timely manner
• High level of spoken and written English.
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply now with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with QUT Online.