Total 3,439 Customer Service job vacancies in qld brisbane gold coast logan

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch operations. As a vital member of the team, you will play a crucial role in maintaining excellence in client services related to soil, water, and air sample processing.

Your key responsibilities in this role will include but are not limited to:

• Liaise with EHS and local management to ensure the safe, efficient and harmonious operation of the Brisbane EHS Sample Receipt facility.
• Liaise and work closely with Client Service Managers, Business Development Managers, Sales Teams and other stakeholders optimise service needs and be versatile with distinct customer focus.
• Agile coordination of high-quality service and meet deadlines ensuring integrity of service and ongoing relationship growth.
• Maintain records of client liaison, meetings and related activities. 
• Scope and prepare or organise quotations as required.
• Sort and identify samples on receipt, and complete and record all required sample receipt checks, including sub-sampling, labelling, storing and/or timely repacking of samples for dispatch as necessary.
• As required, drive to client sites to pick up samples, and/or carry out sampling according to approved procedures. Accurately complete sampling and site records
• Perform other duties as directed by the Project Manager.

About the role

We are currently recruiting for the position of Trade Support Analyst in our Brisbane office.  This position supports the cotton trading team and supports the facilitation of pricing and execution of commodities. 

Responsibilities

• Facilitate the coordination with various departments, contract control, finance, domestic and international logistics and shipping to consolidate information for analysis
• Support the trader in daily bid-offer updates and communication to other team members 
• Support the trader in daily activity reporting and inventory of warehouse stocks
• Updating sales files by coordinating in international offices.
• Assisting in special projects such as capex planning, bulk shipments, logistical solutions etc.
• Assisting in research tasks including daily and weekly updates on the market and market changes, market analysis and trading strategy.

Attributes and Skills:

• Strong written and verbal communication skills 
• High level of organisation skills
• Good numerical skills
• Intermediate Excel skills
• Ability to work autonomously
• Adaptive to change, and ability to work under pressure
• Strong decision-making ability and attention to detail

Desired but not essential skills

• Exposure to trade commodities industry

Benefits of working at LDC:

• Work for a global, leading commodities company
• Discounted health insurance options available
• Access to salary sacrifice options with novated car leasing after probation period
• Access to Employee Assistance Programs

LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. LDC encourages diversity, supports charities and environmental initiatives. We encourage people of all backgrounds to apply. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If this role is of interest to you, please apply via the link below.

Please note only candidates who are shortlisted will be contacted.

We’re seeking expressions of interest from Registered Nurses, Occupational Therapists or Physiotherapists with at least five (5)+ years’ experience in people management, quality management or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience) for potential future roles.

Australian Healthcare Associates (AHA) is Australia's largest health and human services consulting firm. We're currently tendering for additional work to undertake Residential Aged Care assessments of residents in aged care facilities on behalf of the Australian Government Department of Health and Aged Care.

The work will involve you leading a team of experienced aged care professionals who will be visiting aged care facilities to assess residents using the Australian National Aged Care Classification (AN-ACC) assessment funding tool. You will provide in-field support to assessors to ensure the quality and consistency of assessments, plus develop assessor support and quality assurance mechanisms.

On offer:

• Very attractive salary - $130,000p.a. + 11% superannuation.
• Permanent, full-time role.
• Involvement in the recruitment and onboarding of assessors in your allocated area.
• Support from an administrative assistant to manage the scheduling of assessments and team rostering.
• Full training provided in the use and application of the AN-ACC assessment tool.

About the position:

• Provide in-field clinical support to a team of assessors to assure consistency and quality of assessments.
• Manage performance and ongoing training requirements of assessors.
• Collaborate with other Area Managers and share learnings to ensure continuous improvement.
• Provide regular updates and data reports on team.
• Travel within your allocated area.

Required:

• 5+ years’ experience in people management, quality, or clinical management within the residential aged care sector (above and beyond initial 5+ years aged care experience).
• Current, unrestricted AHPRA registration.
• Intermediate to advanced IT skills, particularly in Excel.
• Excellent writing skills including report writing.
• Must have a valid driver’s license and reliable car for travel.

If you have the necessary skills and experience and are interested in working with us, then we'd like to hear from you now.

To Apply please upload the following:

Your CV - specifying each employer, your role, experience with varying health conditions and residents with different backgrounds, as well as the assessment frameworks/tools you have used. Please also provide the year of study for all relevant qualifications and if you have a proficiency in a language other than English.

and a 300-word blurb. We’d like to know a little more about you (more than we’d get from a CV). Tell us about your passion for aged care, the approach you take to engage with residents and make swift, yet clinically sound judgements. What your experience has been in leading and mentoring teams, including how you balanced that against the need to manage performance and the quality of work.

Applications close Friday 1 March 2024

If you have any questions or would like additional information, please email: [email protected]

All applicants must have full Australian working rights.

Further information about AHA is available at our website: www.ahaconsulting.com.au

Agency applications will not be considered.

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

We are currently seeking a diligent, professional and friendly Junior IT Helpdesk Administrator to join our team on a full-time basis at our Head Office located in Maroochydore, Sunshine Coast.

Customer service is at the heart of what we do, with this in mind you will approach all tasks with a positive and can do attitude. You will use your IT Administrator skills to maintain a high level of customer support for Minor Corporate and Hotels Systems and Staff. 

Key Responsibilities Include:

• Monitor and maintain operational systems to agreed service levels
• Manage Helpdesk tickets
• Implement minor enhancements to existing operational systems, where appropriate
• Restore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.
• Continuously gain knowledge of reverent product offerings and systems
• Understand current support polices and methods of support delivery
• Establish and maintain strong relationships with hotel staff and head office team
• Report on relevant service level data on daily basis

Oaks Brisbane on Felix Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

About the role:

We are looking for an experienced Team Leader to support and develop a team of 50+ passionate community workers who provide a wide range of in-home care services to the elderly around Brisbane.

In this role, you will provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service. Along with being the daily point of contact for your team, you will also conduct interviews and inductions for new care workers, manage individual and team performance, and drive safety initiatives. 

You will also manage payroll and other admin tasks, ensure compliance targets are met and handle customer escalations with support from the management team.

In this permanent full-time role, you'll enjoy the flexibility of working remotely while also engaging with your team in-person within the community. 

About you:

• Proven team leadership experience supporting large teams within community, call centre, retail, hospitality or similar industries.
• You will have the ability to build trusted relationships, communicate with empathy whilst maintaining professional boundaries with your team. 
• Previous experience within the Community/Aged Care industry would be great but not essential.
• Exceptional communication and time management skills with an ability to work well under pressure.
• Strong passion for compliance and achieving customer satisfaction.
• Demonstrated experience with coaching, having difficult conversations and performance managing frontline teams.
• Stakeholder engagement and problem-solving skills.
• Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at [email protected].

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Vendella is seeking a highly motivated Sales Support Specialist to join our dynamic team. If you have proven work experience in sales or sales support, hands-on experience with ERP and CRM systems, and excellent organizational skills, we invite you to contribute to the success of our sales initiatives.

About Us

Vendella Group, is a proudly New Zealand-owned and operated company that thrives on integrity, vision, passion, and innovation. With a rich history dating back to 1978, our founder Leon Brodie laid the foundations for a family-oriented business, evolving over the years to become a leading supplier of cotton products to department stores and supermarkets across New Zealand. 

With a branch now established in Brisbane and enjoying rapid growth you can join us in our journey of growth and excellence, where you'll be welcomed into a dynamic and supportive team committed to serving our customers and communities.

Responsibilities

• Develop product and industry knowledge through ongoing training and engage in continual self-development to stay up-to-date.
• Assist Sales Representatives in managing accounts and support trip planning, including region and frequency considerations.
• Resolve customer queries promptly, manage returns, log error reports, and take corrective actions.
• Maintain and update potentials on CRM, assign pipeline tasks weekly, and provide updates on significant jobs.
• Prepare proposals and quotes in a timely manner, and send samples and additional information as required.
• Timeously process orders, especially urgent ones, review pending orders, and follow up on backorders and dated orders.
• Set up saved carts and accounts, assist customers with online accounts and password resets.
• Assist Customer Care when required and submit a daily call activity report.

Qualifications: 

• Proven work experience in Sales or Sales Support.
• Hands-on experience with ERP & CRM systems.
• Proficiency with MS Office Suite.
• Understanding of sales principles and customer service practices.
• Excellent communication, collaboration, analytical, multitasking, teamwork, and problem-solving skills.
• Strong organization and prioritization abilities.
• Maintain a tidy desk and work area.
• Adaptability to changing work demands.

Our client believes in investing in the development of their employees. They strive to engage and grow their people to achieve their best. 

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development 
• Competitive remuneration package including profit sharing scheme
• Innovative culture & growth-focused team
• Security of a well-respected business

If your are keen to progress your career and grow with a business that has progression opportunities please apply!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do

At the moment, as a Service Configuration Manager, you will be focused on:

•     Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous Service Configuration Management services for organisations

•     Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs  within the CMDB and actioning Service Requests to update CIs in the CMDB

•     Provide accurate reporting for our customers

•     Manage and highlight exceptions within the CMDB

•     Provide quality customer service through adherence to Datacom’s Service Configuration Management service delivery methodology and processes

•     Bring experience in ITSM technologies and their capabilities

•       Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation  team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as  Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model.  As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Field Services technician in Queensland. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of technical specialists in the field and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great field specialist value different things to Service Desk - daily variety, great customer relationships and new challenges

• We find and retain the best. Best Service Desk, best Project Engineers, best team!

Role

In this role you will:

• Provide onsite desktop and IT infrastructure support to our customers across Brisbane
• Be involved in occasional project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Experience working with an IT outsourcer or service provider. (Desired)
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Up to $85k as part of a great package. Option of Telsa available as part of package.
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentoring program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
• Complimentary membership with Women in Technology (WiT)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Starbucks Baristas personally connect with, laugh with and uplift the lives of our customers – even if just for a few moments. Their work goes beyond handcrafting a perfectly made beverage; it's about creating a human connection with every customer. They enjoy being able to achieve these aspirations autonomously, while representing a world class brand and the perks that come from being a barista at Starbucks!

No day will be the same as a Starbucks barista, from taking customer orders to handcrafting beautiful beverages, including coffees and frappuccinos. We’re all about great teamwork, customer connections and exploring your creativity. 

To be a Starbucks barista 

We'd love to hear from people with:

• High levels of energy and enthusiasm with a can-do attitude

• An openness to getting the job done and helping your team in a dynamic retail environment

• A genuine passion for creating memorable and unique moments of connections with customers

• A willingness to learn and strong interpersonal skills

 Our Partner Promise & Benefits

• You will be supported with a structured and ongoing training program

• Grow and develop your passion for coffee – become a coffee master!

Who are we?

Being a Starbucks partner means having the opportunity to be something more than just an employee. Our mission is to nurture the limitless possibilities of human connection - with every cup, conversation and community. We support each other, learn from each other and grow together. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

Beyond just food, Starbucks is well on its way towards our multi-decade aspiration of becoming a resource positive company - by storing more carbon than we emit, eliminating waste, and replenishing more freshwater than we use.

If you are passionate about joining the Starbucks team, apply now! Next steps will involve uploading your CV and filling in your details. Following this, you will receive an email from Sapia.ai inviting you to complete a written chat interview.

Please note, your application will also be considered for nearby stores, so you are not required to apply to multiple stores at once. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant! 

Responsibilities

• Manage the international and domestic travel and accommodation requirements for employees
• Cater for office functions, meetings, board room bookings or conferences
• Ensure office supplies/sundries supplies are ordered and maintained
• Monitor / arrange office maintenance with building management as required
• Assist accounts team with filing, banking, distributing payment advices and inputting invoices into the shared services portal
• Reconciliation of vendor accounts monthly
• Distribute incoming mail / arrange any outgoing mail as required
• Monitor and be responsible for reception inbox daily
• Coordinate courier bookings - local and international
• Provide PA support where necessary to MD
• Other adhoc duties as required

Essential skills

• Proven experience in reconciling invoices
• Proven experience in managing travel bookings
• Intermediate Excel skills
• Customer service background
• Minimum of 2 years’ experience as a Receptionist

Desired but not essential skills

• Exposure to commodities or internal trade industry

Benefits of working at LDC:

• Work for a global, leading commodities company
• Discounted health insurance options available
• Access to salary sacrifice options with novated car leasing after probation period
• Access to Employee Assistance Programs