Total 2,235 Customer Service job vacancies in port melbourne vic

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. ***Mandatory: Australian Citizenship required to work within Federal Government*** ****Applications close byCOB Thursday 26th of October 2023.**** Our Federal Government client is seeking to engage an APS3 Participant Support Officer until the end of December 2024 in Warrnambool. It is highly desirable that the successful applicant understand or lived experience in the field of disability. About the Team National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences. About the Role The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Key skills required for role:Ability to work in a teamCommunication skillsCustomer service skillsAbility to manage conflict and difficult/sensitive conversations.Microsoft Suite skills (Excel, Word, Outlook, Teams)Ability to use initiative and work independentlyAbility to learn new systems and processes Desirable skills to have for the role:Experience with the NDIA or in the disability sectorExperience in a Front of House and/or administration based role Responsibilities may include but are not limited to: Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.Managing the team shared email inbox, appointments and telephone enquiries.Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.Undertaking research and investigation activities and preparing associated reports and correspondence.Undertaking a range of data entry activities and ensuring follow up is completed.Receiving and recording complaints and other feedback in the NDIA Business systems. What's on Offer?Position located in WarrnamboolAPS3 $37.36/ph superASAP start date, until end of December 2024Fulltime Standard Hours or work - Monday to Friday – 37.5 hours per week If you are interested in the role and you have the right experience for the position, please apply now following the link below.

Click here to view more detail / apply for APS3 Participant Support Officer - Warrnambool

Field Service Diesel Technician / Mechanic Horsham, Vic We are seeking a trade qualified Field Service Diesel Technician to join our William Adams team based out of our Horsham branch. This is a full-time permanent position, working a 5 x 2 (Monday - Friday) roster.  If you enjoy the challenge of delivering outstanding customer service and problem solving, while ensuring value for money for our customers, this could be a perfect fit for you. Your typical day will include: Onsite technical troubleshooting and fault finding including; diagnostics, repairs and maintenance on Cat equipment and their components; hydraulics, transmissions and engines    Providing outstanding customer service to our loyal customers Compiling and completing accurate reporting Working autonomously to manage your time and maximise efficiency Maintaining a safe and clean work environment Liaising with our internal service and parts department Maintaining a William Adams service vehicle ABOUT YOU  To be considered for this role you will have the following skills, experience and attributes: Be a qualified Diesel Technician with extensive experience with Caterpillar machines (or similar) Be able to service customers and their equipment to a very high standard Have advanced mechanical diagnostic skills with Cat computer diagnostics knowledge (great to have)  A proactive and positive attitude, with strong work ethic A strong commitment to safety, health & environment procedures Hold a current Drivers and Light Rigid Licence (heavy vehicle licence is also highly regarded) Proven ability to be self-motivated and to work unsupervised WHAT IS ON OFFER?... A base rate up to $42 - $48 per hour (dependent on roster & skill level) Allowances Leave Loading Super Uniforms (laundered) PPE Tool Loans (interest free) Fully equipped service vehicle Overtime (plenty on offer) RDO for 5x2 roster OEM Tooling Cat parts store discount Ongoing training & development Relocation assistance up to $5000 for eligible candidates Flexible family friendly roster options Career progression opportunities Trade upgrade opportunities Employee Assistance Program Employee Referral Program – refer a mate & receive up to $3000 Access to our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing Save with The Hub, our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF more! If you have experience in the field and enjoy work independently, and you want to join a team who are proud to represent a globally recognised brand, this may be the role for you!  Want to know more?  Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

Click here to view more detail / apply for Field Service Diesel Technician / Mechanic

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6:30am to 10:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to clearance requirements Australian working rights and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Customer Sales & Service Coordinator CAMPBELLFIELD Competitive salary sales bonus scheme   Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Sales & Service Coordinator to join our small and friendly team.WHAT'S ON OFFER: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment  on-the-job training, genuine career and progression pathway Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About YouYou will be a self-motivated customer service specialist who enjoys working in a high-performance culture.To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.Employment at CapralOur strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. 'As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position.'How To ApplyIf you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.APPLY NOW!No recruitment agencies, please.

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About AGA:AGA, proudly part of the IntoWork Group Australia, a national provider of Employment, Skills & Support services.For over 40 years AGA has delivered a wide range of employment and training solutions to our industry partners. As a Group Training Organisation (GTO) and Registered Training Organisation (RTO), AGA works across many industries and vocations as a specialist provider of apprenticeship and traineeship services. AGA offers a complete apprenticeship service to both the apprentice/trainee and the employer.About the role:AGA is currently seeking a GTO Field Operation Support Officer to join the Administration team, based at the Deer Park office. The successful candidate will report to the GTO Administration Team Leader, and will be primarily responsible in providing support to the GTO Field Officers. The Field Operation Support Officer will complete data entry, apprentice record management, filling and ordering of equipment as requested by Field Officers.This full-time position involves various administrative tasks within the role, contributing to essential administrative functions while upholding the utmost confidentiality and privacy of client data and records. About you:Excellent written and verbal communication skillsComputer literate, high level computer skills and broad experience across a number of applicationsAbility to work with a range of people and to respond to inquiries promptlyStrong attention to detailStrong time management and organisational skillsPrevious administration experience required Understanding of Group Training desired, not essentialUnderstanding and demonstration of a proactive approach to safety within their workplaceApplicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant.What you will do:Maintain and manage database, ensuring entries are accurate and up to date.Liaise with Field Officers supporting by preparing documentation, data entry, maintaining apprentice/trainee files.Run regular reports for the GTO Administration Team Leader in relation to unplaced apprentices, unsuccessful completions and assist in the compilation of monthly data related to GTO and Field Officer performance.Field queries from apprentices, host employers and other stakeholders, providing accurate and helpful information on AGA’s employment and training services.Ordering Personal Protective Equipment for all apprentices in their region and arrange delivery or pick up for apprentices.Coordinate the onboarding and inductions for apprentices and trainees.Ensure safe office work practices are carried out within their workplace.Provide such other administrative services to the GTO as requested from time to time by the GTO Administration Team Leader and/or GTO Manager. Totally excited about this role like we are? What are you waiting for? Sprint towards the 'Apply' button and join our squad today! At AGA, everyone's got a fair shot! We're all about equal opportunities. Come be a part of our team!

Click here to view more detail / apply for Field Operation Support Officer

Welcome to Apex Health Professionals! Our organization is dedicated to delivering excellent, evidence-based Allied health services to both the community and residential aged care facilities. Apex Health Professionals is owned and operated by Health Practitioners.

We are currently seeking multiple Physiotherapists throughout Victoria to join our dynamic team of OTs and PTs and help us expand our services. Our main focus is on delivering quality services. We understand that everyone's availability and circumstances are unique and we are flexible in working with each individual's needs.

Rest assured that we will take your situation into consideration and tailor our approach accordingly. We offer above-average wages and paid travel time. We value our team members and strive to provide them with the best possible support.

Should you decide to just work remotely for a few hours a week, we can accommodate that too.
Our web address is https://apexhealthprofessional.com
Qualifications & experience
• A Bachelor of Physiotherapist or recognised equivalent degree
• Current AHPRA registration

Responsibilities:
- Work as a Physiotherapists
Benefits:
• Be part of a Friendly team
• Great work-life balance with work from home option
• Above-award remuneration $$$ ($AUD 80,000 - $AUD100, 000)
• Great flexibility with KPIs
• CPD allowance
• If you are moving towns, we can offer relocation assistance
• Fuel allowance

If you would like to further inquire or discuss further about this position, please contact on ***@apexhealthprofessional.com or you can contact us through the website as well.
Key Responsibilities:
• Provide high quality, timely, evidence-based practice
• Work within legislative, regulatory and scope of practice requirements and within personal skill/experience level
• Conduct clinical assessments, develop and maintain care plans and clinical goals, and provide clinical treatment for allocated clients, related to:
• mobility, gait and associated equipment, including falls risk and assessments following falls
• acute or chronic illness, injury or condition that requires physiotherapy intervention
• Ensure a high level of professionalism, communication with all relevant stakeholders and apply a person-centred approach to care
• Ensure all documentation is of a high standard, is recorded in line with requirements for Apex Health Professionals, the clinical site and is aligned to medico-legal standards
• Seek advice and support as required from the Team Leader and other available resources
Key Selection Criteria
• Tertiary qualifications in the field - Needs to be Physiotherapist
• Professional indemnity insurance or eligibility to obtain
Current
general registration
with the Australian Health Practitioner Regulations Agency (AHPRA)
• Experience across a wide range of clinical conditions and service settings
• Current valid National Police Check indicating no previous or pending convictions
• Evidence of experience in meeting key performance measures
• Evidence of having provided excellent clinical intervention, person-centred practice and quality customer service
• Evidence of competency in using Microsoft Office (Word, Excel, Powerpoint) and ability to learn to use systems within a range of working environments
• Ability to travel outside the usual workplace &/or geographic area for short periods

Aged Care Registered Nurses (Full-time)
Residential Aged Care | Full Time

Signature Care presents an exciting opportunity to shape the service delivery of aged care into the future during a period of significant change.

ABOUT THE COMPANY:
Signature Care is a family owned and run aged care provider with a holistic focus on community, individual well-being, and a culture of respect and dignity. We have been caring for families for over three decades, and are proud of the unique residences offered to the community.

OUR REGISTERED NURSES:
We are currently seeking aged care experienced and qualified Registered Nurses to support our state-of-the-art aged care residence based in Tinana, for morning, afternoon and night shifts.

The salary for this role is between $88,000 - $100,000 depending on shift times and allowances.

New graduates are more than welcome to apply as well.

We are looking for people who will strive to maintain and enhance the health and well-being of our residents while offering them dignity, safety, and independence.

To maintain this attentiveness to our residents, we aim to support your well-being and ensure a happy and safe work environment

SKILLS & REQUIREMENTS FOR THE ROLE:
To be considered for this role, ideally we are looking for:
An understanding, empathy, appreciation and the ability to promote the values and ethos of Signature Care
Current unrestricted registration with AHPRA
Demonstrated aged care experience preferred
The ability to work as part of a team and promote education and leadership in aged care
Understanding of and commitment to continuous quality improvement
Experience in assessments and developing care plans
An understanding of Aged Care Quality Standards
An understanding of Australian National Aged Care Classification funding model
Demonstrated organisational and time management skills
Demonstrated well-developed computer and documentation skills

EMPLOYEE BENEFITS & WORK CULTURE:
Our vision has always been to provide high quality homes accessible and inclusive to every person, and which encourage independence and best practice in models of service and care. By maintaining an inclusive and vibrant work culture, we can also make sure we have a warm and comfortable home for our residents.

Our staff’s health and wellbeing are important to us – which is why we have developed and partnered with selected providers to offer employees a growing range of benefits to make sure they get the most out of their working and personal life.

Come and join our friendly and supportive Signature Care team that offers:
Permanent Full Time position - with either morning, afternoon or night shifts available
Above Award salaries
Employee Benefits, including awesome staff discounts to retailers
State-of-the-art technology
Supportive environment in a quality clinical framework
New, fully equipped residence
Opportunities to up-skill and further your career
On-site parking
Ability to work close to home
National career opportunities at other Signature Care homes

Job offers will be subject to a National Police Check and evidence of Covid-19 vaccination status

Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team player? Click now for an exciting opportunity with great perks! GROUND SUPPORT OPERATOR ... Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team player? Click now for an exciting opportunity with great perks! GROUND SUPPORT OPERATOR Our client is looking for individuals with unique, diverse talents and a passionate drive to join their drone delivery service team and take on the role as Ground Support Operator based in Ringwood and across VIC. Description: The Ground Support Operator works autonomously to help deploy drones on a daily basis, ensuring all packages are loaded on the drone aircraft as well as maintaining and packing down the nest in a way that ensures high degree of safety and efficiency. Main Responsibilities: The GSO is primarily responsible for pre-flight inspections and daily set up. Pack and load packages to aircraft Maintaining the nest site and ensuring that any equipment requiring replenishment are ordered. Identify aircrafts that require maintenance action Report any unsafe or unusual occurrences to the operations manager About You: The ideal candidate will need to have an excellent work ethic, with a positive attitude and high attention to detail, ready to take on any given task. Must have Australian Driving license Must be a able to work autonomously as well in a team environment Strong problem solver and physically fit to complete heavy duties Able to work outdoors when required Able to work weekends!

Click here to view more detail / apply for Ground Support Officer

YOUR OPPORTUNITYWe are looking for an enthusiastic Customer Service Officer to support our Customer First philosophy based in Port Hedland, WA. This role is critical within our broader Customer Service Excellence Team.Whilst you will be focusing on delivering exceptional service to our customers and the market, this role will see you responsible for providing exceptional counter sales requirements to meet internal and external customer needs. Responding to sales queries, quoting customers, liaising with other locations and departments to source products to meet our customer needs. No day will ever be the same!We have a learning and development program for the right candidate so you will be set up to succeed from the beginning!Your key responsibilities include, but not limited to:Managing sales enquiries within our branch, over the phone, over the counter and via emailBuild engaging relationships with our customers and internal stakeholdersProcess customer quotes, orders and manage the end-to-end customer relationshipAttend to branch administrative requirements; reconciling daily banking, preparation of test certificates, filing and archivingProviding product-based and technical information to ensure the customer considers the right product for their applicationEnsure customer requests are actioned in a timely manner within allocated timeframesTake ownership in continuing and cultivating all customer relationshipsAs part of a small team you may be required to assist in other areas of the businessTo be successful, you will have:Sales and customer service experience and the ability to work unsupervised in a small teamExcellent oral and written communication with a proactive approachComprehensive computer experience with the ability to learn internal applicationsStrong time management skills with a solution focused approach to problem solvingBe safety minded and promote all things safety within our branchAbility to focus on completion of allocated tasks and have a high attention to detailCULTURE & BENEFITSA career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: Great work/life balance working Monday to Friday 8am to 4pmCompetitive salaries and incentivesA range of diversity and well-being initiativesAbility to purchase up to 4 weeks additional annual leaveTeam events, celebrations, and development opportunitiesTeam member discounts on Wesfarmers productsDiscounted offers from over 300 corporate partnersOnsite parking and novated leasing optionsGenerous Wesfarmers annual share plansAttractive parental leave policy and moreEmployee recognition programs and awardsNEXT STEPSIf you meed most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a…

Click here to view more detail / apply for Customer Service Officer - Port Hedland, WA

We are looking for Before and After school care staff for permanent positions in 2024. If you're looking for your next move in the new year, we have a number of permanent positions on offer within the Outside School Hours Care space across Melbourne, Bendigo, Ballarat and surrouding areas. Please register your interest with your current resume by applying or emailing [email protected] About you: - Currently have a Diploma or Certificate III in Children's Services or willing to obtain - OSHC experience - Looking for a permanent position as a Director, Coordinator or Educator Current Locations: - Willmott - Bacchus Marsh - Melton - Bendigo - Ballarat - and many more


The Benefits of Working with Randstad Education:
Please note that your details will not be sent to any school without your consent or any referees listed on your CV contacted without your permission.
With locations in every capital city in Australia, Randstad's Education team is the biggest and most experienced education & childcare agency in the country, and that means we're here to help you with your next career move.
At Randstad Education, we have over 20 years of expertise in the early childhood and education sector. This means our experienced consultants are here to help match you with your perfect job.


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Join Our Team as Head of Service Integration!

Are you a strategic leader passionate about optimizing user experiences through seamless service integration? We're looking for a dynamic Head of Service Integration to oversee and elevate our User Experience teams, including End User Compute, Field Services, and Service Desk activities.

About the Role:

As the Head of Service Integration, you will spearhead the governance of our Service Desk, End User Computing, and Field Services functions. Your primary goal will be to ensure the seamless integration of services across our partner ecosystem, driving efficiency and excellence in user experience delivery.

You will collaborate closely with service providers to identify and implement continuous improvement opportunities, ensuring that our IT Service Management function aligns with our business objectives.

Responsibilities:

Lead and govern the activities across Service Desk, End User Computing, and Field Services.
Drive strategic integration initiatives to ensure seamless services across our partner network.
Collaborate with service providers to identify and implement continuous improvement opportunities for Service Desk and End User Computing services.
Manage and optimize the IT Service Management function to provide stable, scalable user integration solutions.
Qualifications and Skills:

Tertiary level qualifications in Business, Commerce, Information Services, or an IT-related discipline are desirable.
Strong conceptual knowledge of Information Technology coupled with ITIL/ITAM certification.
Proficiency in using various data tools to transform and analyze data sets, coupled with excellent communication skills (written and verbal).
If you're ready to steer service integration toward excellence and make a substantial impact, join us in this pivotal role!
Salary range: $160,000 - $175,000 TFR

Apply now via this link or paste in your browser: https://wd3.myworkday.com/agreenspace/d/inst/15$392530/9925$5154.htmld

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Ongoing, Full-Time Role (Part-Time considered) - Multiple roles available!

The Day of Surgery and Short Stay Admissions Unit provides care for surgical patients across all tumour streams presenting for day procedures or expected to discharge the day after surgery.

Registered nurses working in this area will be caring for patients throughout their perioperative journey: from ensuring a smooth admission on day of surgery to coordinating a safe and efficient discharge the same day or the next morning.

We are currently recruiting highly motivated registered nurses for a permanent part time or full-time positions, able to work a rotating roster including some weekends and night shifts. Within the department a variety of shifts are available including 8 or 10 hour shifts.

You will be supported by a practice development nurse during the week to enhance your clinical skills and complete competency assessments.

THE SUCCESSFUL APPLICANT WILL IDEALLY DEMONSTRATE
• Minimum of 12month experience in acute inpatient or ambulatory setting.
• Ability to effectively engage and work within the multidisciplinary team.
• Sound patient assessment skills with demonstrated critical thinking and initiatives.
• Commitment to professional development.
• Commitment to improvement and quality initiatives focussed on delivery of excellent patient care.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

THE DAY OF SURGERY AND SHORT STAY ADMISSIONS UNIT CAN OFFER YOU
• Comprehensive supportive orientation
• Opportunities to grow your career within oncology nursing with supported opportunities, education programs and post graduate studies
• Staff wellness programs
• Salary packaging
• Employee assistance program
• Purpose-built building with world class facilities and extraordinary outdoor spaces
• Central city location within the VCCC precinct
• Remuneration in line with the Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2016-2020 (Classification Scale: YP3 (Year 2) $71,333.60 per annum – YP9 (Year 8) $91,660.40 per annum. Pro rata for part-time.

SURGERY AT PETER MAC
The Cancer Surgery Department at Peter Mac provides a comprehensive service for patients undergoing cancer surgery, from endoscopic surgical procedures through to specialised robotic surgery and very complex multi-speciality cases. The department is comprised of many areas working closely to deliver excellent patient care:
• 6 Operating Theatres
• 2 Procedure rooms including dedicated endoscopy
• Post Anaesthetic Care Unit
• Day of Surgery and Short Stay Admissions
Surgical specialties include colorectal, upper gastrointestinal, hepatobiliary, breast, genitourinary, melanoma and sarcoma, plastics and head and neck.

Specialised surgical techniques are available to patients including robotic surgery, high dose radiation (brachytherapy) and intraoperative chemotherapy.

We support patients from across Victoria, Australia, and New Zealand.

For further information about this opportunity, please review the position description or contact us using the information below for a confidential discussion.

Hiring Manager: Alexandra Williams
Contact Number: (03) 8559 5790
Email: [email protected]

Applications Close: 11:59pm Thursday 18th January 2024.

For further information about this opportunity, or to Apply, please visit the Peter Mac Careers page https://careers.petermac.org/job/MELBOURNE-Registered-Nurse-Grade-2-Short-Stay-VIC-3000/946993410/ where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.

WHY WORK FOR PETER MAC
• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

• Identify operational requirements and opportunities for improvement.
• Extensive knowledge and experience of key operational processes including backup, monitoring, and disaster recovery 
• Design, build and support an operating model that positions MedHealth to confidently face a dynamic future utilising new technology and best practice processes.
• Gather information by analysing how MHG systems interact, process workflows and business service requirements to ensure that MHG’s IT environment is fit for purpose.
• Develop key metrics to measure success through operational data and information.
• Research and make recommendations on software products and services, conduct feasibility studies for software and systems products planned for purchase and give suggestions based on findings.
• Cover a broad range of activities including application support, capacity planning, storage/backup, disaster recovery and IT asset management.
• Identify emerging and current operational risks ensuring that there is an effective approach in place to manage risks.
• Analyse and provide solution to system issues to improve stability and prevent incidents.
• Work with vendors by building and maintaining a strong working relationship with key partners to improve service and put in place appropriate remediation to remediate issues.
• Responsible for the definition, design, implementation, and maintenance of support capabilities for infrastructure and applications across MHG.
• Identify incident trends; recommend and implement improvements to proactively prevent and reduce incidents.
• Respond to incidents within the MHG environment as part of the Incident process.
• Support effective change management practices.
• Prepare Standard Operating Procedures for the daily maintenance of applications and underlying systems
• Put in place automation of the operating procedures and monitoring capabilities.
• Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
• Make certain that technology solutions adhere to quality standards and ITIL processes.
• Collaborate with the project teams to review or inspect work to guarantee their quality.
• Via a continuous improvement mindset ensure processes are agreed and documented, actions out of post incident reviews are implemented and proactive actions are undertaken to prevent incidents.
• Review and evolve practices to ensure that they are fit for purpose and providing the best outcomes.
• Ensure that all systems are risk managed and align with the architectural strategy and meet cybersecurity requirements.
• Function as an effective, positive team member
• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Full-Time and Part-Time Roles considered - Multiple Positions Available!

Registered Nurse - Surgery

At Peter Mac everything we do as nurses is underpinned by our core values – Excellence, Innovation and Compassion. We aim to provide world class cancer nursing care, informed by cutting edge research and state of the art education, to every patient and their family.
To achieve this, we need a diverse nursing workforce to deliver equitable, sensitive and culturally safe care. We welcome nurses from a range of clinical backgrounds bringing a breadth of knowledge to provide comprehensive care to our patients. Acute nursing skills and experience are all that’s required to start your cancer nursing career at Peter Mac.

OUR PATIENTS
Our surgical team cares for patients with a range of cancers including breast, skin and plastics, colorectal, upper gastrointestinal, urology, gynaecology, sarcoma, and head and neck. We care for patients post-operatively following a range of major and minor surgeries with both curative and palliative intent. Patient acuity and complexity is often high and we adjust our nurse to patient ratio as required to ensure high quality, safe patient care.

OUR TEAM
Our multidisciplinary surgical team has an exceptional culture of clinical learning and support, helping every team member to advance their career. We work closely with our Enhanced Recovery After Surgery (ERAS) team to ensure our patients receive evidence based post-operative nursing care. As a nurse within the team, you will have access to a dedicated practice development nurse and a team of clinical nurse specialists to support your development.

OUR FACILITIES
The surgical ward is a 32-bed unit located on level 6 at Peter Mac. Our patients enjoy single and double rooms with a patient entertainment system, online meal ordering and access to our communal spaces within and external to the ward. Peter Mac sits within the Parkville precinct and is easily accessible by public transport, bicycle or car with staff parking available onsite. Peter Mac also boasts great coffee and food at our multiple cafés.

THE OPPORTUNITY
We offer every nurse who joins us an eight-day tailored orientation program including:
• Hospital and nursing orientation
• Clinical skills workshop
• Electronic Medical Record (EMR) training
• Your Thoughts Matter – SKINDEEP and RESPECTS training
• Smart Moves – clinical manual handling training
• Supernumerary clinical shifts with our specialist surgical nurses
• Individualised clinical education and support tailored to your acute nursing experience

You will also have free enrolment into three full day short courses within your first 12 months of employment. At Peter Mac, we have the leading clinical cancer nursing education and research team in Australia. The Academic Nursing Unit currently offers 17 short courses ranging from introduction to cancer through to specific surgical, tracheostomy and epidural courses and offers opportunity to be involved in and develop clinical research skills.

The Academic Nursing Unit team also provide support and guidance to pursue postgraduate qualification in cancer nursing through the Department of Nursing at the University of Melbourne.
In addition to clinical learning opportunities, you will also have access to our Compassion and Resilience Education (CARE) program, a full day course which focuses on wellbeing and selfcare for nurses.

YOU
If you are highly motivated with acute nursing experience, enjoy critical thinking, and have an interest in surgical nursing then we want to hear from you!

Remuneration under the Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2020-2024 will be from YP2 - RN Grade 2 Year 1 ($67,527.20) to YP9 - RN Grade 2 Year 8 ($95,378.40). Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For a confidential discussion about the role, please contact:
Nurse Unit Manager: Emily Pett
Phone number: 03 8559 5610

Applications close: 11:59pm Thursday 18th January 2024.

For further information about this opportunity, or to Apply, please visit the Peter Mac Careers page
https://careers.petermac.org/job/MELBOURNE-Registered-Nurse-Surgical-VIC-3000/936103310/ where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.

WHY WORK FOR PETER MAC
• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Client

Hazara Rendering Pty Ltd is a building and constructions company in Keysborough in Victoria. They are now looking for a Solid Plasterer to join their team.





The Role

This role is full time position with an annual salary set at $70,000 plus superannuation.





Responsibilities

Assessing space and planning the layout for plasterboard installation.

Installing insulation and vapour barriers to improve thermal and moisture control.

Taking precise measurements, marking, and cutting plasterboard to fit specific areas.

Handling and positioning plasterboard panels on walls, ceilings, and battens.

Securely attaching plasterboard to surfaces using appropriate fastening methods.

Preparing corner beads for installation.

Installing pre-cast cornices, panel mouldings, ceiling centres, and other plaster fittings.

Filling and covering joints and nail holes with wet plaster and sealing compounds.

Smoothing and leveling surfaces using wet brushes and sandpaper.

Creating suitable mixtures and applying coats of plaster, cement, and render with trowels.

Ensuring uniform thickness by leveling and smoothing applied coats.

Checking and adjusting the alignment of corners, angles, and surfaces.

Applying decorative textures to finishing coats as needed.

Applying and finishing acoustic, insulating, and fireproofing materials bonded with plaster, plastic cement, and similar substances.





Requirements

Minimum of 4 years’ relevant experience within a commercial setting

At least 4 years’ experience in applying decorative and protective coverings of plaster, cement and acrylic render finishing to the interiors and exteriors of structures

At least 4 years’ experience working with various plastering materials, such as plasterboard, insulation, and decorative finishes

Familiarity with a range of plastering materials such as plasterboard, insulation, and decorative finishes.

General construction induction and white card

Manual car licence and possess own reliable transport

Excellent interpersonal and communication skills

Saturday work is required (Mondays to Saturdays) and occasional overnight stays may occur depending on project

2 contactable referees to be included in the resume

The Client

Yash Painting Services is a reputable commercial and residential painting services company located in Melbourne in Victoria.

They now seek an experienced Painting Trades Worker to join their team to service Melbourne and surrounding suburbs.



The Role

This is a full time salary with an annual salary set at $72,000 plus superannuation.



Responsibilities

Apply coats of paint, varnish, stain, enamel, or lacquer to decorate as well as protect interior or exterior surfaces,

Read blueprints/instructions and examining surfaces to determine the kind and amount of work necessary.

Read work order or receive instructions from supervisor/homeowner regarding painting

Smooth surfaces, using sandpaper, brushes, or steel wool and additionally remove old paint from surfaces, using paint remover, scraper, wire brush, or blowtorch to prepare surfaces for painting

Make on-site preparations such as building scaffolding, covering fixtures etc

Fill nail holes, cracks and joints with appropriate material caulk, putty, plaster

Select premixed paints, or mixes required portions of pigment, oil for required colour

Paint surfaces according to instructions with various tools like brushes, spray gun and paint rollers

Thinning drying substances to prepare paint that matches specified colours

Remove fixtures, like pictures, electric switch covers, from walls prior to painting, using screwdriver

Spread drop cloths over floors as well as room furnishings, and also cover surfaces, like baseboards, door frames and windows to protect surfaces during painting

Create special effects like wood grain, marble, brick, or tile effects by applying paint with cloth, brush, sponge, or fingers to

Put up scaffolding or setting up ladders to perform tasks above ground level

Wash surfaces prior to painting with mildew remover, using brush

Apply wallpaper fabrics

Estimating costs involved and negotiating prices





Requirements

AQF Certificate IV or AQF Certificate III relevant qualifications

Relevant experience and skillset to perform aforementioned duties

At least 2 years’ experience in a commercial painting role in the painting and decorating industry

Must have construction induction card

Good understanding of colour theory and various finish types

Physical dexterity to climb ladders, carry heavy equipment and to stand for long periods of time

Additional tickets, EWP and relevant licenses will be looked upon favourably

Have at least one contactable work referee

Summary of the role: Mercy Health is seeking applications from Registered Nurses to apply for roles at Mercy Place Montrose, our residential aged care home in Montrose.

Casual, Full time and Part time positions available for a Grade 2 RN
Provide quality resident-focused and clinical care utilising a person-centred approach
Effectively supervise and lead a team of carers and nurses by demonstrating our core values
Take an active role in getting to know our residents and their families
Undertake assessments, treatment and documentation to the highest standard
Pay rates range from $35.20 - $57.53 (pay rates will be dependent on experience post qualification)

ABOUT YOU:

Registration with AHPRA as a Registered Nurse Division 1
High level of interpersonal and communication skills (written and verbal)
Excellent clinical skill base and knowledge of legislation within Aged Care
Experience in leading and supervising teams of people
Demonstrated understanding of person-centred care and ability to work in a team environment

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

Caring for our people and those important to them with generous employee assistance available for employees and their families
Encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies
Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

WHAT YOU WILL NEED:

Candidates are required to meet the position and qualification requirements.
Provide a current Police Record Check and Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation).
Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
Employment with Mercy Health is subject to satisfactory background checks which can include Police Record Check, Working with Children Check and NDIS Worker Screening Clearance.

To view the position description or submit your application, please click the 'Apply Now' button.

The role is based in Yackandandah in Victoria and is within easy driving distance from Wodonga and Albury.

The job will suit an experienced and qualified physiotherapist who can deliver proactive allied health interventions to elderly residents of the aged care facility to prevent and reduce the risk of falls injuries and help them become more mobile so that they can continue to engage in meaningful daily living. In addition, the successful candidate will be expected to provide pain management treatments and deliver treatments that are designed to restore the elderly residents' physical and functional capabilities following an injury or extended illness.

The successful candidate will also be required to provide physiotherapy treatments to patients living in the local community who will require a range of treatments to address chronic pain conditions and rehabilitation programs to restore them to full functionality after they have suffered an injury.

Specific tasks include:

• Assesses patients’ physical and functional abilities and limitations and develop a customised physiotherapy program to meet the patient’s health and wellness objectives
• Conduct one-one-one and group exercise programs that improve patients’ muscle strength, mobility and conditioning.
• Develop treatment plans to rehabilitate physical and functional impairments resulting from injuries, falls or extended hospital stays.
• Within the aged care facility, conduct post-fall assessments and work with site staff to create falls prevention plans.
• Within the aged care facility, provide staff training such as manual handling training to reduce risks to staff and residents.
• Monitor and re-assess effectiveness of treatments on a regular basis to make any necessary adjustments to treatments and programs

ABOUT THE ROLE:

Are you an energetic, innovative carer looking for the next exciting step in your career that enables you to be part of an exciting team responsible for delivering a new model of aged care at our home in Montrose?

We have full time, part time and casual positions available.

The Care Companion is responsible for all primary care needs of our residents including ADL care, provision of meals, cleaning and laundry. This role will contribute to a successful and sustainable care culture. Mercy Place Montrose offers small household living - a small number of residents living together in each of our eight room apartments.

Permanent Part Time, Permanent Full time and casual
Mercy Place Montrose, Residential Aged Care
Providing care and support to our residents
Promoting the physical and emotional wellbeing of residents by providing care using a person centred approach
Partnering with residents and their families
Undertake care and documentation to the highest standard
Pay rates range from $31.2705 - $32.59 (pay rates will be dependent on experience post qualification)

ABOUT YOU:

Certificate III or IV in Aged Care or Individual Support
Previous experience in Aged Care is desirable
Well-developed communication and interpersonal skills
The ability to work effectively within a team environment
Previous experience in cooking or in a hospitality environment

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

caring for our people and those important to them with generous employee assistance available for employees and their families
encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies
protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

WHAT YOU WILL NEED:

Candidates are required to meet the position and qualification requirements.
Provide a current Police Record Check and/or NDIS Worker Screen Check (Mercy Health may conduct additional background checks subject to current legislation).
Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

CONTACT DETAILS:

Susan Cochrane, General Manager
[email protected]

ABOUT THE ROLE: Full time Registered Nurse required to join a hardworking and energised team

Summary of the role: Mercy Place Warrnambool has 120 residents who are require excellence in nursing care.

Full time, part time, Casual positions available
Provide quality resident-focused and clinical care utilising a person-centred approach
Effectively supervise and lead a team of carers and nurses by demonstrating our core values
Take an active role in getting to know our residents and their families
Undertake assessments, treatment and documentation to the highest standard.
Pay rates range from $35.20 - $57.53 (pay rates will be dependent on experience post qualification)

ABOUT YOU:

Registration with AHPRA as a Registered Nurse Division 1
High level of interpersonal and communication skills (written and verbal)
Excellent clinical skill base and knowledge of legislation within Aged Care
Experience in leading and supervising teams of people
Demonstrated understanding of person-centred care and ability to work in a team environment

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

caring for our people and those important to them with generous employee assistance available for employees and their families
encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies
protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

WHAT YOU WILL NEED:

Candidates are required to meet the position and qualification requirements.
Provide a current Police Record Check and Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation).
Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).


If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

Contact Details:

Cathrine Klomp, Roving Service Manager

[email protected]

To view the position description or submit your application please click the 'Apply Now' button.

ABOUT THE ROLE:
Summary of the role: Looking for passionate and caring PCA's to join our friendly team at our 43-bed facility in Montrose

Casual/Part Time/Full Time position/s available at Mercy Place Boronia
Provide quality resident-focused care utilising a person-centred approach and in accordance with care plans, Aged Care Standards and policies/procedures of Mercy Health
Provide accurate and timely documentation relevant to resident care
Work in consultation with other staff to provide relevant and timely information
Preferred availability during the evening, over-night and weekends.
Pay rates range from $26.40 - $33.11 (pay rates will be dependent on experience post qualification)

ABOUT YOU:

Certificate III or IV in Aged Care.
Well-developed communication and interpersonal skills.
Ability to operate in a team environment and report/document in line with requirements.
Demonstrated understanding of person-centred care.

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

caring for our people and those important to them with generous employee assistance available for employees and their families.
encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies.
protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect.
taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable.
offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

WHAT YOU WILL NEED:

Candidates are required to meet the position and qualification requirements.
Provide a valid NDIS clearance check (Mercy Health may conduct additional background checks subject to current legislation).
Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).


If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please contact us on the details below.

Contact Details

Nicole Radford - Acting Service Manager
9724 2700

To view the position description or submit your application please click the 'Apply Now' button.

ABOUT THE ROLE:

We are currently seeking experienced Personal Care Assistants to provide quality, resident-focused care by attending to the physical, emotional and spiritual needs of our residents. Personal Care Assistants are responsible for promoting a positive and safe environment for residents, taking an active role in getting to know our residents and their families, and undertaking documentation to the highest standard.

Casual, part-time and full-time positions available at Mercy Place Bethlehem Home for the Aged (Bendigo)
Provide quality resident-focused care utilising a person-centred approach and in accordance with care plans, Aged Care Standards and policies/procedures of Mercy Health
Provide accurate and timely documentation relevant to resident care
Work in consultation with other staff to provide relevant and timely information
Preferred availability during the evening, over-night and weekends.
Pay rates range from $26.41 - $33.115 (based on experience and qualification)

ABOUT YOU:

Certificate III or IV in Aged Care
Well-developed communication and interpersonal skills
Ability to operate in a team environment and report/document in line with requirements
Demonstrated understanding of person-centred care

ABOUT US:

Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

Mercy Health is committed to the safety of all children and vulnerable people across our services. We recognise the importance of listening to the voice of children and vulnerable people and have a zero tolerance of any form of abuse and neglect.

WHAT WE OFFER:

Mercy Health recognises that many people want to work somewhere that is more than ‘just a job.’ With a values based culture, Mercy Health offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

Salary packaging benefits
Opportunity to purchase additional leave
Health and Wellbeing programs
Camp Australia School Holiday Program
Career progression and development opportunities
A range of discounts available across a diverse portfolio of financial, healthcare, travel and other services
We focus on caring for our staff members and those important to them. We support all staff to be their authentic selves at work through Whole Self @ Mercy Health - our network group for LGBTIQ staff and allies.

At Mercy Health we pride ourselves on embracing diversity and foster an inclusive culture where individual differences are respected and celebrated. We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples.

To be the successful candidate you must meet the position requirements as well as provide a current Police Record Check. Mercy Health may conduct additional background checks subject to current legislation.

Mercy Health has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations)

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

CONTACT DETAILS:

Leanne Winning Service Manager
[email protected]
To view the position description or submit your application please click the 'Apply Now' button.

THE COMPANY:
Established in 1934, we are Australia’s leading supplier of precision positioning products with over 280 staff and 7 locations Australia-wide. Offering a vast array of GPS, Construction, Machine Control and Survey products, no other supplier can match the level of knowledge, experience, and support of our company. Strong growth means that the company is now looking to further strengthen the team by adding another Service Engineer to work with our team in Melbourne.
THE ROLE:
As a Service Engineer, you will report directly to the VIC Service Manager and be responsible for the following duties:

• Service and maintenance of Leica TPS, GPS & GNSS products and accessories:
• Service and maintenance of Leica Construction Lasers and measurements products: Digital Construction (iCON), Automatic & Laser Levels.
• Direct communication with customers regarding service, maintenance issues and technical inquiries.
• Self-training & learning of new equipment and procedures, including analysis of manufacturer's technical information.
• Provide mentoring, training and support to other service staff as required.
• Actively engage with management to promote growth and enhancement of service department procedures and revenue streams.

QUALIFICATION, EXPERIENCE & SKILLS:
• Bachelor’s degree in engineering or an alternative relevant field.
• Minimum of 3 years’ experience in the Engineering Industry including at least 1 year of technical experience in Leica TPS & GNSS-related products.
• Good communication skills (verbal and written).
• Troubleshooting and critical thinking skills.
• Desire to learn new technologies and skills., both via training and self-learning.
• Ability to work within a team or autonomously

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

• Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
• A curiosity for understanding of customers’ business strategy and alignment to service value.
• Sound understanding of technical concepts and frameworks.
• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience of contract, commercial and financial concepts. .
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

• A passion for delivering great service to customers.
• Excellent customer relationship building and management skills with strong influencing and persuasive ability.
• Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
• Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
• Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• Strong financial management skills.
• Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
• Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
• To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme