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Labour Solutions Australia

Aged Care Support Workers

Full-time

Tuncurry, New South Wales

Customer Service

11 months ago

Labour Solutions Australia (LSA) is a national labour hire and sourcing specialist company. We provide a quality workforce solution to various clients..

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Rokt

Senior Product Manager - Customer Data Platform

Full-time

Sydney, New South Wales

Manufacturing / Production

11 months ago

About Rokt Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue a..

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About the role

For this role, we're looking for a Senior Product Manager who has experience building and scaling a Customer Data Platform at scale. There will be a focus on building a product that can be integrated across a wide number of Rokt's partners, so knowledge of how to make a data platform adaptable to a wide range of tech ecosystems is essential.

We also operate at considerable scale and complexity, so we ideally are looking for someone who lead product development with data ingestion at scale, while being able to handle the complexity that comes with handling large volumes of encrypted and confidential data.

You'll be working alongside some of the most talented and technically brilliant engineers in the world to build and maintain these systems, so an ability to speak to engineers on their level and get deep into the tech is key to this role. As you'll be taking point on critical data and engineering products and initiatives for the long term, we'd love to see someone who has worked within engineering teams as part of their squad.

8+years as a product manager in a high-growth tech company or other relevant organisation
Bachelor's degree in a relevant field (e.g., science, engineering, computer science)
MBA (preferred)

Responsibilities

You’re experienced in owning the product strategy, vision and roadmap across multiple products. You’re creative and think outside of the here and now to set ambitious goals and direction.
You’re a skilled problem solver and can find clarity in the biggest, most challenging problems
You understand the value of both quantitative and qualitative research as input to problem-solving and defining winning products. You’re excited about tackling big opportunities and comfortable with ambiguity
You are both an excellent individual contributor and mentor for others, effective at rallying teams to collaborate and deliver against business-critical goals

You are a concise and effective communicator and are comfortable managing and leading discussions with senior executives.
You are a passionate advocate for your product, authoring external content and representing the business in client discussions and industry forums

You act as an owner not just for your product but for the broader org, teaching others and building a great culture of product excellence

Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $225,000 to $270,000 AUD per year plus equity and benefits

#LI-Hybrid

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Australian Payments Plus

Application Support Analyst

Full-time

Sydney, New South Wales

Information Technology

11 months ago

The Game Changers:At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwor..

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
Undertake post incident reviews and root cause analysis as part of problem management.
Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
Participate in the 24/7 on-call roster to support incident management and restoration of services.
Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
Develop and maintain a knowledge management database.
Identify opportunities to improve observability of application health and performance.
Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

Minimum 3 years in an application support role or equivalent.
Operational support experience in a 24/7 high availability, real-time payments processing environment.
Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
Exposure to automation tools e.g. Jenkins.
Knowledge of payments processing environments – Connex switch, payment gateway, tokenisation, EMV 3DS.
Non-functional testing knowledge including documentation of implementation plans and results.
Strong technical awareness and understanding of the mobile payments domain.
Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

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AtlamGroup

Client Services, Sales Support

Full-time

Silverwater, New South Wales

Sales / Marketing

11 months ago

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital ..

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital printers. We are the main production house and facilitator for all oOh! Media print production since 2016. About the Opportunity:Ensure all jobs are accurately entered into the system with all of the required information for production and invoicing purposesMonitoring job progress from point of submission through to delivery to the client, ensuring speed to market and on time deliveryOffer helpful and informative customer service to current and prospective clientsAnswer phone calls and greet visitorsProvide an administrative arm to the sales business unitResponsible for job progress and timely delivery of production and dispatchLiaise with internal and external print, finishing, and shipping departmentsInvestigating and providing solutions to internal departments and clients for issues impacting current workAbout You:The ability to multi-task and handle high volumes of requests whilst maintaining excellent customer serviceExceptional attention to detailSound knowledge of the Microsoft Office suite, specifically Excel and PowerPointExcellent written and verbal communication skills.Strong administrative skillsCan work accurately and efficiently within tight deadlines.Excellent problem-solving skills and solutions-focused A well-rounded team player who knows how to have fun and get things doneA can do attitude. Our Benefits: Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos! If you’re curious, brave, and ready to leap into a career like no other, then apply now! oOh! actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different background, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures and all gender identities from Australia and New Zealand. oOh! is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background…

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AtlamGroup

Customer Service

Full-time

Pemulwuy, New South Wales

Customer Service

11 months ago

Customer Service Apply now Job no: 494232 Work type: Full Time Location: Pemulwuy Categories: Customer Service Great opportunity for a customer-focuse..

Customer Service Apply now Job no: 494232 Work type: Full Time Location: Pemulwuy Categories: Customer Service Great opportunity for a customer-focused superstar with a passion for creating memorable customer experiences. Have fun at work with a tight-knit team and a supportive manager. Full time permanent position with career opportunities Be part of a winning team that recognises and rewards success Join a great, multinational company with a strong culture A new full time permanent position has become available at our Pemulwuy Branch as a Customer Service Representative. Reporting to the Customer Service Manager, the key focus of this role is to facilitate the delivery of efficient, accurate and timely service to all Bunzl customers and/or suppliers face-to-face and over the phone. You will play a key role in ensuring that our customers' fit-out projects run smoothly, as you will be responsible to log, address and assist with the resolution of project-related issues as they arise. SO, WHATS IN IT FOR YOU? Bunzl Australasia is a leader in the marketing and distribution of a diverse consumable products range across a wide variety of industry sectors. We're a multinational company committed to bringing out the best in our people through ongoing training and development, providing an environment that is safe, pleasant and harmonious, encouraging open and effective communication between all levels and offering employment that is secure and satisfying. Some of the benefits you will enjoy include: A salary commensurate with experience - we know you work to live. A supportive and friendly environment that continues to grow and provide career opportunities. Well-being and community programs, including our Community Support Program (CSP). Discounted corporate deals, including Health Insurance plans and Holiday bookings. This isn't a full list of course... We feel we have a lot to offer the right person! OUR IDEAL PERSON To succeed in this role, you will need a minimum of 3 years' experience within a Customer Service or Customer Care position. Project Work experience will be highly regarded, especially within a Catering, Hospitality or Nursing Home fit-out capacity. Your strong attention-to-detail will allow you to accurately maintain our project issues log to ensure that every customer demand can be met in a timely manner. You will also require the below: Previous experience in a similar position for 3 years. Excellent telephone manner and interpersonal skills. Computer literate and familiar with Microsoft Office efficiency packages. Strong numerical and analytical skills. A commitment to Customer Service excellence. Good organisational skills. Self-starter and highly motivated. Ability to work in a team environment. If this sounds like a fit for you, and you have the skills and characteristics we are looking for, then we would like to hear from you! Please apply through the ‘apply' option, including…

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AtlamGroup

Customer Service

Full-time

Jandakot, Western Australia

Customer Service

11 months ago

Customer Service Apply now Job no: 494250 Work type: Full Time Location: Jandakot Categories: Customer Service Full time position based in Jandakot Pl..

Customer Service Apply now Job no: 494250 Work type: Full Time Location: Jandakot Categories: Customer Service Full time position based in Jandakot Plenty of variety in a fast-paced environment Great opportunity and support to develop your career WHY BUNZL? As part of the Bunzl group, Beaver Brands is a manufacturing, import and wholesale business. We specialise in the provision of reputable, quality, and innovative branded products, including Mack footwear & workwear, WS workwear, Beaver lifting & materials handling, Beaver load restraint, B-Safe height safety, Ninja & Contego hand protection and Frontier personal protective equipment. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities. YOUR ROLE As one of the front-line people in our business, you will have a direct influence on the quality and satisfaction levels of our loyal customer-base and suppliers. Part of your day-to-day will involve entering and processing orders, responding to customer enquiries, and actioning inbound calls regarding a variety of our products and services. Your role is vital in delivering an efficient, accurate and timely service through face-to-face, phone and email interactions. You’ll also ensure communication flows within the Customer Service team itself and other areas of the business. ABOUT YOU You’ll have that same entrepreneurial spirit that we live and breathe here at Bunzl. You’ll be energetic and self-motivated with great attention to detail and a can-do approach to challenges and tasks. Reliable and enthusiastic, your excellent people skills enable you to negotiate win-win outcomes within timeframes and expectations. The other essentials we are looking for: Prior experience in customer service is highly regarded but not essential Excellent verbal and written communication skills Highly motivated with a ‘can-do’ attitude Strong team player BENEFITS Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products. WE BELIEVE With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in Australia that investment is building a sustainable environment for our staff, customers and those who follow. APPLY At Bunzl, we believe that when you join our…

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HealthX

Personal Care Attendant

Full-time

Ballina, New South Wales

Administrative / Clerical

11 months ago

HealthX is seeking 10 Personal Care Attendants (PCA's) to work in an aged care facility in BALLINA NSW 2478. These positions are full time contract po..

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Holly Powell

Field Service Technician

Full-time

Prestons, New South Wales

Customer Service

11 months ago

Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within t..

Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within the Defence Industry. They are a global business, offering substantial career progression and exciting defence projects across a variety of domains. They value innovation, integrity and technically astute individuals and will support to nurture you career development. A flexible culture and supportive team environment, will make for a fantastic working life within a business with substantial opportunities to advance your career. Your new role As a Field Service Representative, you'll be responsible for undertaking maintenance and operation of the equipment within their storage facility and across different Defence sites. You will be a part of the development and implementations of systems that help oversee maintenance and operational information across contracts. You will improve both reliability and function of Defence systems and equipment by implementing additions, changes and expansions. You will also calibrate equipment, complete technical investigations and also complete inspections. What you'll need to succeed

Hold current defence clearance(baseline clearance as a minimum)
Be ITAR compliant
Cert III in Electrical, Mechanical or Fitter trade
Experience within. Defence related industry is highly desired.
Proven experience with inspections, maintenance and repair of technical equipment
Be able to work across trades

What you'll get in return Join a company who pride themselves on being an equal opportunity employer and value their employee's skills, career growth and personal development. What you need to do now If you are interested in this position and feel you have the skills described to be successful, click 'apply now' or for more information and a confidential discussion, or to find out about more opportunities within the Defence Industry, contact Holly Powell on 02 9049 6980 or [email protected] Please click here to apply.

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John Dodd

Customer Service Advisor

Full-time

Banksmeadow, New South Wales

Customer Service

11 months ago

Customer Service Advisor job located in Banksmeadow Your new company A small but growing service and maintenance company located in Banksmeadow..

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AtlamGroup

Customer Service Officer

Full-time

Brookvale, New South Wales

Customer Service

11 months ago

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that co..

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.Our Leadership team is dedicated to your safety, success, and growth!The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Brookvale.You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:Role responsibilitiesEnsuring the environment is always customer friendly.Checking in all customers as they present for their assessment.Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.Does this sound like you?Have previous experience in a customer facing, fast paced environmentStrive to achieve a positive customer experience in every interactionHave high attention to detailBe organised and has exceptional time management skillsBuild rapport in person as well as over the phoneWork well in a team We are a business that understands that people have different needs, and ask that you give us the opportunity to discuss your needs, and how they can fit into the operational requirements. BenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870

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AtlamGroup

Data Entry / Customer Service Administrator

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with..

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

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Wonde

Junior Technical Support Advisor

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Job title Junior Technical Support AdvisorReports to: Lead Technical Support SpecialistLocation: Hybrid - Sydney CBD (2 days on-site)Hours: 32hrs..

Job title Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice)

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners
Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
Maintain high levels of professionalism, customer service, performance and attitude
Maintain security and procedures set out by the company
Engaging with the overall communications team to provide support and assist with advanced technical support issues
Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring:

Experience in a technical support focused role via phone and email is a must
Knowledge of Databases and SQL (desirable but not required)
Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
Previous experience supporting an API / SaaS company (desirable but not required)

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First Focus

Senior Support Technician

Full-time

Botany, New South Wales

Customer Service

11 months ago

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Z..

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Senior Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
We seek the best clients for our team to work with as well as the best people to support our clients
We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
Delivering the support of Azure, VMWare and Citrix cloud infrastructure
Performing a wide variety of support across many technologies
Occasional project team work to deploy solutions for customers
Working with highly experienced solutions experts to maintain best practice environments

Requirements

Advanced understanding of end user support and Active Directory
Comprehensive knowledge of Windows Server, Azure and Exchange
Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
An understanding of ticketing systems and customer service principles

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blueAPACHE

Sales Support Officer NSW

Full-time

Alexandria, New South Wales

Sales / Marketing

11 months ago

About us blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the ..

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 4th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

We have an exciting hybrid opportunity for an enthusiastic and ambitious Sales Support Officer to join our Sales Team!

The successful candidate will have a sales background and enjoy working in a fast paced, corporate environment.

The Sales Support officer is a member of the Sales team and plays a key role in to assist internal and external clients within the blueAPACHE account base for run-rate device and licensing sales.

1-2 years previous experience in quoting and or customer experience in technology or related industry
You have a keen interest in technology and can conceptualise consumption models. •
The ability to thrive in an environment where you are continually learning.
High attention to detail and commercial acumen
Dedicated and able to work to deadlines.
Ownership and follow up skills.
You can multi-task and work under pressure.
Aptitude for sales, you are engaging, work part of a team and autonomously.
Your written and verbal communication is clear, concise, and confident.
Strong communication and negotiation skills.
A customer centric mindset.
Enjoy building positive relationships with customers

Responsibilities:

Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
Raise deal registrations, work with distributors and vendors on special pricing requests.
Work with sales team to develop further opportunities.
Work with sales specialist to facilitate ongoing run-rate transactions.
Maintain product knowledge across key vendors and participate in ongoing training.
Assist and deal with Enterprise clients.
Asist BDM’s and Generate quotes.
Build and maintain relationships with vendors and distributors.
Build and maintain relationships with internal sales teams and key contacts within the BA client base.
Manage margin within the Distributor base and negotiate buy prices with the distributors.

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Verisk

Senior Customer Success Specialist

Full-time

Sydney

Customer Service

11 months ago

Role PurposeThe Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company’s ..

Role Purpose

The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company’s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.

Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!

As a Senior Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high and mid- value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.

You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.

Main Responsibilities

In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:

Build & maintain strong relationships within assigned high and mid-value customer accounts, and continually delight them with a positive, customer centric attitude.

Work collaboratively with customers to ensure that they are finding value in our products and services. Develop clear understanding of the customer’s goals, needs, expectations and preferences continuously.
During onboarding, ensure that customers are properly trained, equipped with the right tools & resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans.
Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified.
Be a customer advocate, capturing & delivering customer feedback, to respective teams and identifying opportunities for improvements.
Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.
Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
Identify need for improvement in process and work collaboratively across teams to effect this.
Develop, learn and share best customer success practices with team members to continually improve quality, effectiveness, and efficiency of our processes.

#LI-CN1

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WAM AUSTRALIA PTY. LTD.

Service Technician

Full-time

Dandenong South, Victoria

Customer Service

11 months ago

WAM Australia is searching for a driven Service technician to join our dynamic team in MELBOURNE. WAM Australia is a market leading Supplier of Materi..

WAM Australia is searching for a driven Service technician to join our dynamic team in MELBOURNE. WAM Australia is a market leading Supplier of Materials Handling equipment to a diverse range of sectors: Cement & concrete, Plastics & Chemicals, Food & Water/Waste Water treatment and we are experiencing strong growth in our existing service division and require a new team member to grow our business.

The Service Technician is responsible for providing technical repair and service work either in a facility or in the field. May install and service a wide range of hardware depending on the technician’s specific industry. His responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.

If you have the following skills you should apply for this rewarding position:

Operating independently & within a team in the field, servicing plants for a range of existing customers on a regular basis.
A knowledge of Dust Collectors and Silo equipment would be an advantage however not essential as training is provided
A self-motivated individual, with the ability to work unsupervised.
A technical or mechanical aptitude is essential.
Australian Citizen or Australian permanent Residency Visa.
Current Victorian Driving license
Good computing skills with the ability to write accurate reports
Good communications skills.
Good customer relations skills.
White card, EWP and Working with Heights, preferable but not essential as training is available.
Ability to work overtime on weekends to perform maintenance & servicing of plants during shutdown periods.
Installing new hardware and complex products while ensuring that they work correctly and safely
Educating the hardware users about the correct use and upkeep of their products
Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
Handling customer relations in a professional and friendly manner
Explaining complex installation, diagnostic and repair issues in a way thatâ€™s accessible to a nontechnical audience

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AtlamGroup

Customer Service Representative

Full-time

Wetherill Park, New South Wales

Customer Service

11 months ago

To be successful in this position, you will have: A customer focus to ensure you always have the customers' needs front of mind Experience in a B2..

To be successful in this position, you will have: A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in NSW - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications. You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.

Click here to view more detail / apply for Customer Service Representative

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AtlamGroup

Front Desk Receptionist

Full-time

Sydney, New South Wales

Customer Service

11 months ago

THE OPPORTUNITY The reception team supports the whole of the Garvan Institute by welcoming and guiding all visitors on-site at two receptions: The Gar..

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AtlamGroup

Service Electrician - Northern Rivers Region

Full-time

Lismore, New South Wales

Customer Service

11 months ago

BE OUR NEXT RISING STAR IN THE NORTHERN RIVERS REGION!! Our Mission & Values The most valuable asset of our organisation is our employees. At Star Gro..

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UBS AG

Senior IT Application Support Team Lead

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Your role Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:• A hands-on tec..

Quick Apply

Taruna Yadav

Network Support Officer

Full-time

Parramatta, New South Wales

Information Technology

11 months ago

Network Engineer - One year contract - Parramatta Location, Attractive Daily Rates (Citizen/PR) Your new company We are hiring for NSW governme..

Network Engineer - One year contract - Parramatta Location, Attractive Daily Rates (Citizen/PR) Your new company We are hiring for NSW government organisation for a Network Support Officer. The position is based at Parramatta/Sydney Olympic Park but with some field support in greater Sydney and NSW. The position is reporting to Manager-Network Engineering The Network Support Officer - provides technical advice and support on network matters, deploys data, voice, Teleconference/AV and wi-fi networks on sites; provides network operational support to monitor the networks, trouble shoot and solve network issues. The LAN/WAN equipment are primarily Cisco, integrated with Aruba wi-fi products for wireless LANs. In addition, the network supports remote connectivity from staff, vendors, and suppliers. Applications in use range from common Microsoft products to specialized front line applications and voice services. The successful candidate will be required to be available on-call for a week to provide after-hour support, this arrangement is rotated every 4-6 weeks depending on resource availability. Your new role Provide network operational support - incident handling, network monitoring, troubleshooting, configuring and change implementation to minimize down-time and loss of productivity. Provide technical advice and support on networks for projects incl. identifying cable faults, on-site equipment installation, configuration, testing/troubleshooting, commissioning, and network documentation. This role is largely office based and involves work during normal business hours. However, this role also provides on-call support after hours and involves travel to remote sites and working after office hours to meet project deadlines if required. T he officer will provide network support for:

Cisco router, switch, voice gateway, CUCM, phones, Teleconference/AV devices
Aruba wi-fi system/equipment e.g. controllers, wireless access points (WAP)
Network monitoring
Troubleshooting and resolving network issues, incl network hardware, firmware, software, configuration
Teleconference/AV and Collaboration System support (e.g. MS Teams)
Liaise with product resellers/vendors for equipment support and Telcos for carrier services (e.g. Telstra)
Identify cabling faults and liaise with approved cablers to rectify cabling faults

What you'll need to succeed

Experience in a similar role providing network support for a range of Cisco and Aruba network products, and Teleconference/AV systems, incl installation, configuration, testing/troubleshooting, and commissioning
Demonstrated detailed knowledge and experience across a range of network devices including configuration installation and troubleshooting
Experience with Aruba wireless networks and products such as controllers, access points etc.
Strong analytical, problem-solving, communication and project management skills.
NSW Driving License is mandatory.

What you'll get in return

Long-term Contract
Attractive Daily Rates
Great Work Environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Or Call +61 2 9249 2207 If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

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AtlamGroup

Customer Service Coordinator

Full-time

Penrith, New South Wales

Customer Service

11 months ago

Customer Service Coordinator Penrith Competitive salary Non-customer facing role Exceptional Benefits A great opportunity now exists for an experien..

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AtlamGroup

Field Service TechnicianSilverwater, NSW

Full-time

Silverwater, New South Wales

Customer Service

11 months ago

Position Partners are currently seeking a Field Service Technician to join their team. This is a full-time permanent role be based at our branch in Si..

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AtlamGroup

Education Support Traineeship

Full-time

Reservoir, Victoria

Education / Training

11 months ago

About AGA: AGA has more than 30 years’ experience in training people and placing them into employment, with a focus on apprenticeships and traineesh..

Quick Apply

Nick Epifano

Service Advisor

Full-time

Somerton, Victoria

Customer Service

11 months ago

Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills. ..

Quick Apply

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Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.

Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

Total 3,809 Customer Service job vacancies in north sydney new south wales australia

Aged Care Support Workers

Senior Product Manager - Customer Data Platform

About Rokt

About the role

Responsibilities

Application Support Analyst

Client Services, Sales Support

Customer Service

Customer Service

Personal Care Attendant

Field Service Technician

Customer Service Advisor

Customer Service Officer

Data Entry / Customer Service Administrator

Junior Technical Support Advisor

Job title Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice)

Who we are and what is important to us:

Job snapshot:

What you’ll be doing:

What we’re hoping you’ll bring:

Senior Support Technician

Sales Support Officer NSW

Senior Customer Success Specialist

Service Technician

Customer Service Representative

Front Desk Receptionist

Service Electrician - Northern Rivers Region

Senior IT Application Support Team Lead

Network Support Officer

Customer Service Coordinator

Field Service TechnicianSilverwater, NSW

Education Support Traineeship

Service Advisor

Frequently Asked Questions about Customer Service