Total 234 Customer Service job vacancies in new lambton

About the role:

Crown Equipment is seeking a highly motivated and detail-oriented Service Training Coordinator to join our Asia Pacific team.  In this key support role, you will be responsible for a variety of administrative tasks to ensure the efficient operation of our Service Training Team.  You’ll coordinate training schedules, manage records within the Learning Management System (LMS), support the preparation and delivery of training sessions, and govern our Service Induction program across the Asia Pacific region.  This is an exciting opportunity to contribute to our mission by helping our trainers deliver impactful and effective training experiences.

Duties and Responsibilities

·        Coordinate and schedule training sessions for service employees across the business.

·        Develop, update, and maintain training materials and resources to ensure they are current and effective.

·        Document procedures for the Service Training Department, with regular reviews to maintain accuracy and relevance.

·        Collaborate with Service Department managers to assess individual training needs and align them with available course offerings.

·        Manage training records, and databases, ensuring compliance with company policies and standards.

·        Serve as the primary administrator for the LMS, scheduling course offerings and reporting.

·        Oversee the Service Induction program, coordinating onboarding activities.

·        Support special projects as assigned by management.

Skills and Experience

·        Proven experience in training coordination or a similar role, ideally working with an LMS.

·        Exceptional written and oral communication skills.

·        Strong organisational and multitasking skills, with excellent attention to detail.

·        Proficiency in Windows, PowerPoint, Word, Excel, and SharePoint.

·        Training experience is preferred, with the ability to engage diverse audiences and adapt to a dynamic training environment.

·        A proactive, flexible attitude to adapt to changing business requirements.

·        Ability to work collaboratively within a team and communicate effectively with all levels of management.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

About us:

CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. This Service Technicians are the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.

You will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to processes and procedures.

Other responsibilities include:

• Promptly responding to service requests and emergency faults.
• Conduct initial fault finding, determine causes, and implement remedies.
• Communicate repair timelines with internal teams for coordinated client communications.
• Perform critical switching to prevent disruptions in case of equipment failure.
• Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.

·         Enforces safe work practices, embraces CDC's values, provides leadership, and mentors junior staff.

About You: 

We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

• Proven experience/ exposure in trade or critical facilities.
• Prior experience in critical infrastructure environments with adherence to strict procedures.
• Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
• Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems.
• Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

About Cars24

At Cars24, we don’t just embrace diversity—we celebrate and support it to create a stronger, more inclusive environment for our employees and customers.

CARS24 is a leading global e-commerce platform for used vehicles, with over US$1 billion in sales. Founded in India, where we are the largest player in the market—ten times the size of our nearest competitor—we have raised over US$400 million in funding and achieved a billion-dollar valuation. For 2024, our focus markets include Australia, Dubai, and Saudi Arabia.

Imagine an Amazon-like experience for cars, where you can search, purchase, secure financing, and schedule delivery—all online. Your car arrives at your doorstep, and you have the freedom to either love it or return it at no cost. Every vehicle undergoes a 300-point inspection and comes with a 3-month warranty. Because we own our cars, we stand behind their quality. Our top priority is to deliver an exceptional customer experience and make car buying a joyful and hassle-free process.

We are currently seeking a passionate and driven customer experience lead to join our team in Sydney. If you’re motivated to grow within an expanding international business and help us build our brand, we’d love to hear from you.

About the role

Are you passionate about creating exceptional customer experiences? Join our fast-growing team as we revolutionise how cars are bought and sold in Australia! We’re looking for individuals who genuinely put the customer first.

• In this role, you will manage the entire post-sale and post-delivery experience, acting as the single point of contact for our customers. Your responsibilities will include handling documentation, finance clearances, registration, car handovers, and addressing any post-sale queries or issues.
• You’ll lead a small, dynamic team of two remote, customer-focused professionals who share your passion for delivering top-notch service. Together, you’ll ensure a seamless experience for every customer.
• You’ll manage customer feedback and reviews while working closely with key stakeholders to continuously enhance our service.

Responsibilities

• Be the face and voice of Cars24 for our customers, delivering an exceptional experience every time. With your warm attitude, outstanding communication skills, and professional demeanour, you’ll not only meet but exceed customer expectations—leaving them excited to share their Cars24 experience with others.
• Build strong trust with customers by being responsive, reliable, and proactive in resolving issues on the spot. No challenge is too big for you.
• Lead a small, motivated team of two (remote), who will support you in delivering top-tier service. 
• Collaborate closely with the customer operations team to ensure every car is perfectly prepared for delivery and that all necessary paperwork is completed seamlessly, with minimal hassle.
• You’ll also gain expertise in explaining car features to customers—don’t worry, we’ll provide all the training you need.
• As we grow, you’ll play a key role in shaping and refining customer-facing processes in this exciting new venture—we’re building the playbook together.
• Your success will be measured by one key factor: customer satisfaction.

• Exceptional communication skills.
• 3-4 years of customer service experience in a retail environment, where you consistently engaged with customers.
• A customer-first mindset—you take pride in being the customer's voice within the organisation, and nothing short of 100% satisfaction meets your standards.
• A collaborative team player, eager to break new ground and be part of a team that’s transforming the way cars are bought and sold in Australia.
• You understand the ups and downs of start-up life and are excited to join the journey, ready to take on tasks as needed.
• A self-starter who thrives in autonomy—you own your role, act with minimal direction, and have the tenacity to help take us from start-up to scale-up.
• A creative problem-solver, unafraid to work beyond the usual expectations and processes, always seeking solutions that enhance the customer experience.

• Competitive Salary
• Great Employee Benefits
• Career Progression
• Employee Assist Program
• Growth Opportunities: As a fast-growing business, we provide numerous opportunities for career advancement and personal development.
  

Exceptional Team & Network: You’ll be surrounded by amazing, like-minded people. We maintain high standards for everyone who joins our team, ensuring you’re part of a fun, energetic group with a "can-do" attitude.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our NSW Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Ideal Candidate

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.
  

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Children Check
• Current Australian working rights are essential (Visa sponsorship is not available).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the role:

Reporting to the Customer Service Manager, you will lead a small team responsible for providing hypercare to our high risk customers. You will support and guide your team to help equip everyone with the tools to be successful. You will also attend Customer meetings, understand expectations and create / manage an execution plan. This is a hands on role, responding to our customers and working to a fast resolution.

What you’ll do:

• Create and maintain training documentation for both customers and staff
• Conduct regular training sessions with your team, along with QA audits
• Proficient in excel and reporting
• Use data to guide your decisions and actions
• Ensure service standards are met, such as SLA and CSAT - focusing on continuously improving our offering to customer
• Monitor workload and make sure this is evenly distributed
• Escalations - you will be great at de-escalating a situation and committed to getting a fast resolution
• Collaborate and engage with key stakeholders to achieve the best outcomes for the customer

Qualifications and Skills:

• You are a strong and confident leader, who works for their team
• Customer Obsessed - Leading by the front, with a sense of urgency
• You challenge the status quo and are solution focused
• Exceptional time management and organisational skills, able to prioritise and delegate tasks
• Strong communicator, who is able to listen, adapt and communicate effectively
• Driven and adaptable

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.