Total 215 Customer Service job vacancies in new chum

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Dubbo area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

"As an Initial Hygiene Technician, you feel like your own boss."

Stephen Kroger

Initial Hygiene Technician

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

The customer service role is to provide quality on-time support to our Operations teams including our wide customer base!

Your ability to build strong relationships with internal staff and our customers will be an essential part of the role.

You will need to have outstanding communication and interpersonal skills and the ability work independently solve any issues that may arise and be able to work in a fast-paced and changing environment in order to ensure the business meets the timeslot deliveries and pickups requirements.

About BagTrans

BagTrans is a national transport company for over 35 years and has been working with some well-known household brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors.

We are an ever growing business with a culture built on trust, respect and determination. Our focus is on delivering quality and exceptional service to our customers, we believe that our success today is the future.

With a national footprint, that is why we are the natural supply chain partner of choice.

About you:

• At least 2 years' experience in a customer service role within the logistics, freight, or delivery service industries.
• Excellent planning and communication skills.
• Ability to organise workload in a busy environment while coordinating multiple timelines and priorities consistently.
• Excellent focus and attitude towards customer service.
• Strong work ethic and poses a "Can do" attitude.
  

Why you will want to work with us...

• Great security and stability with our rapidly growing company.
• Internal advancement opportunities for high performers
• Free onsite parking
• Working with like-minded and passionate people in an environment that will support and challenge you.
• Supportive and energetic team culture.
  

BagTrans is proud to be a part of the Logistics Holdings Australia Group (LHA) network of companies, a Division of Freight Management Holdings (FMH).

Love getting out on the road, solving problems on your feet and meeting new people? A role as a pest control technician with Rentokil Initial could be what you’re looking for.

As a pest control technician, you’ll be responsible for working with commercial customers in Lismore, Ballina, Alstonville and surrounding areas to keep their premises pest-free.

The ideal applicant will live in these areas or close by, the team is run out of Arundel on the Gold Coast.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid manual Australian driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks

• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

Local Service Manager

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

Cadia a subsidiary of Jaybro Group is a wholesale plumbing and parts supplier servicing all of Australia, renowned for its product range supplying the national water management industry based in Orange.

Cadia has enjoyed significant ongoing growth and is now seeking a customer focused and technically minded Sales Support Officer to join our friendly and engaging team, in Arndell Park NSW.

You will be the first point of contact for customers and deliver WOW service via phone and email. Your proven strong communication, time management and organisational skills will ensure you build strong working relationships with customers to ensure return of business.

Our dynamic, fast-paced and friendly environment will suit an energetic, bubbly self-starter with a can-do attitude who enjoys multi-tasking to juggle a range of priorities and is not afraid of change.

This is a great opportunity for you to own the role and grow within the business! You will be provided on-the-job training, mentoring and work in a supportive team environment. You will embrace our core values and go above and beyond for customers.

• Providing premium customer service
• 30-40 inbound calls
• Cross selling and upselling
• Quick turnaround of quotes
• Follow-up customer orders and deliveries
• Ability to multitask and assist Sales team

• Competitive $$$
• Certified as a Great Place to Work® 2024!
• Hybrid model - Work from home 2 days a week!
• Great company culture & high employee engagement
• Career advancement, personal training & development programs
• Dynamic and supportive Team

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.

We've known it for years, but now it's official - Jaybro Group is proud to be certified as one of Australia's Great Places to Work®! Find out more: https://loom.ly/KTXai5M

Only successful candidates will be contacted.

Must have the right to work in Australia

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

We are looking for an excellent communicator who is passionate about getting a timely resolution. No previous experience in operations is necessary, as we'll train you on the job. This is not your typical Customer Service role, where you never speak to the customer again. Instead, you'll be responsible for establishing long lasting relationships, by building rapport and connections with both our shippers and carriers, obtaining necessary documents and resolving any issues that arise. If you're looking for more than 'just a job' and want this to be the start of your career, this is a great opportunity for you.

What You'll Do

• Develop and manage relationships with existing customers
• Support the operations team at Ofload in the daily business
• Handling inbound queries via phone, email and facebook
• Engage with our customers directly and regularly, conducting all outbound calls
• Listening to customers to understand their needs and provide assistance to help resolve any issues
• Drive outbound operational queries by contacting carriers for essential documents or shipment updates
• Creating relationships with new customers on the platform, verifying their data and updating their profiles as required
• Record and modify customer information on our database
• Taking ownership of data entry for quotes collected by the teams
• Manage and update the platform to indicate shipment status
• Keep accurate records and document customer service actions and discussions

What You'll Bring

• High School Graduate or above
• Highly organised, self-motivated with excellent attention to detail
• Customer service experience preferred
• Willingness to learn and get into the weeds of the business is critical
• Experience with Salesforce is a bonus!
• Proficient at using data software including MS Excel
• Exceptional communication skills and fluent English capabilities
• Demonstrates initiative, with the ability to multitask and prioritise in a fast-paced environment
• Scrappy - willing to dive in, hands-on and do what’s needed
• Permitted to work in Australia permanently with no restriction on hours (required)

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQA+.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

About the role

This is a great time to join our infrastructure engineering team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.

Key Responsibilities:

• BAU for L3 escalations
• Priority 1 / Priority 2 incident management for services and platforms
• Performing minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically assist in onboarding clients
• Proactively provide recommendations on best practices where improvement should be made
• Mentor and develop our L1/L2 team by knowledge sharing and leading by example
• Proactively identify and raise technical issues that could lead to potential risks
• Documentation of our services and platforms as well as processes and guidelines
• Maintain a knowledgebase for our technical staff
• Improving knowledge and skills by contributing to business related trainings and exams
• Work with our Security Team / SOC on security improvements and vulnerability remediations
• Pager Duty

• Minimum 8 years’ experience or more as a Systems Engineer or similar role
• Minimum 3 years’ MSP experience
• Proven record and practical knowledge for core technologies like:
• Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune)
• Backup (Veeam)
• Email Routing and Security Gateways (Mimecast, Defender)
• Endpoint protection (Sophos, CrowdStrike, Defender)
• Windows Server 2016 - 2022
• VMware Hypervisor
• Basic Network knowledge (LAN, Routing, WAN)
• Microsoft stack certifications highly recommended
• Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
• Strong and effective communication and interpersonal skills
• Strong technical problem-solving skills and commercial awareness
• Ability to work in a fast-paced environment and familiar with MSP.
• Experience with PowerShell scripting
• The ability to deliver superior service and solutions to all key stakeholders

To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and continually increase your knowledge and skills through our well supported training program.

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• Flexible working arrangement - hybrid with 3 days in office per-week
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Free parking, daily breakfast, monthly staff lunch

• ​​​New Lambton, Newcastle
• Stable, permanent shifts 
• Not for profit company!
• $30.71 per hour + Superannuation + Shift penalties + NFP!

Why you'll love working with us:

• An opportunity to build a career with a successful growing values-based organisation
• Be part of a supportive and inclusive 'people first' culture
• Great salary packaging opportunities and other benefits

Make a difference through providing high quality personalised care to our valued aged care residents at our St John's Villa. Rewarding & diverse role that includes personal care such as showering, dressing, assisting with eating and social activities & supporting our Residents in living life to its fullest.

Our St John's Villa in New Lambton is home to 48 residents which provides exceptional care to our residents. Close to public transport and local shops. 

As part of a dedicated team who work hard to create a safe, home like environment you’ll be responsible for:

• Assisting with personal care such as showering & dressing
• Supporting with day to day tasks such as eating and social activities
• Working with clinical staff to ensure care plans are followed
• Maintaining documentation & working as part of a team to ensure our residents’ health and well-being are optimised
• Providing high quality service to families and the community

To be successful in this role you’ll need:

• A heart & passion for providing high quality care to the elderly
• Great communication & team work skills
• Flexibility & the ability to adapt to change
• A Certificate 3 in Aged Care (or equivalent) or a willingness to obtain
• COVID vaccinated  
• NDIS check or willing to obtain

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

Are you looking for meaningful work in a supportive environment with career development opportunities?

The Organisation:

Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees.

The Positions:

We are seeking 15 Personal Care Assistants to join our team at our Cooinda aged care home, located at 38 Maple Crescent, LITHGOW, NSW 2790.

Each candidate will be engaged on a full-time basis (38 hours per week); however, we would consider part-time (a minimum of 30 hours per week) if that were the candidate’s preference.

The proposed commencement date for each successful candidate would be approximately May/ July 2024.

The successful candidates will join our dynamic and supportive care team and will provide competent personal care, support and assistance to our residents under the direction and guidance of the senior clinical team.

Key duties and responsibilities include assisting residents with activities of daily living and lifestyle in accordance with an individual’s care plan, attending to care duties as allocated and/or delegated by the Registered or Enrolled Nurse, assisting with meal delivery and refreshments, and recording observations on relevant assessment charts and documenting an individual’s progress notes.

The successful candidates will have:

• A relevant qualification or the willingness to undertake on-the-job training.
• A genuine interest for working in aged care.
• An ability to communicate with a diverse range of people.
• A capacity to manage a diverse and demanding workload.
• The ability to work as part of a team.
• Flexibility for shift work, including nightshift and weekends.
• A current NDIS Worker Screening Check. Respect will assist each successful candidate in obtaining the required certification.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

Respect offers:

• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.
• A staff recognition program to acknowledge and reward everyone’s contribution to our organisation.
• Over-Award conditions of employment in accordance with our Lithgow Aged Care Limited Enterprise Agreement 2017-2020.
• Pay incentives, including not-for-profit salary packaging, so you can increase your tax-free threshold from $18,000 to $34,000.
• Access to our employee discount program and corporate insurance partnerships.

The applicable hourly rate is between $28.67 (unqualified) to $30.11 (Certificate III) plus penalty rates and applicable shift allowances as provided by our enterprise agreement.