Total 1,767 Customer Service job vacancies in melbourne office

The position provides a 5-star front of house, guest service experience to all staff and visitors. You will create the first impression our clients have of this well-respected brand as well as being a central and valued member of our wider team.

Based in Melbourne CBD, this position encompasses a variety of disciplines that will provide you with versatility, flexibility, opportunity and will open multiple career pathways that you may not have yet considered. 

The successful candidate will hold ownership of:

• Responsible for welcoming of clients, guest and employees to the office and provide seamless experience upon arrival and departure;
• Answering and directing all incoming telephone calls in a professional and courteous manner
• Supporting our high standard client engagement approach through the coordination of meeting rooms, technology set-up in meeting rooms, event coordination & support all aspects of a memorable client experience
• Assisting with the management and maintenance of our client’s modern in house technology
• Offering outstanding corporate hospitality service including beverage service, instilling a culture of customer-centric service.

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 
• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 
• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 
• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 
• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 
• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success. 

We are open to applications for candidates based in Adelaide, Brisbane, Melbourne, Perth as well as Sydney.

This high profile Executive Assistant role also provides broader team support to the Executive Management Team, namely the Tech & Services portfolio and the Finance & Commercial teams within Sodexo; a recognised leader in the provision of facilities management services within the mining sector, oil/gas & corporate sectors.

As the Executive Assistant you will provide proactive administrative support in an agile environment; operating with autonomy to drive the completion of tasks while aligning with a common structure across portfolios.

Supporting various members of the Country Leadership Team, this role carries responsibilities including:  

• Full administrative support; emails, memorandums, letters, reports and Power Point presentations to the Executive team
• Action, monitor, report and support Safety initiatives and audits
• Develop, construct and build key presentations and reports through liaison with key personnel
• Develop and drive consistent business deliverables and frameworks; such as yearly strategy planning, monthly updates & regional reporting
• Executive travel coordination
• Events & conference management & office function special events; including collaboration with national support offices to streamline service & events
• Manage day-to-day operations, monitoring cost reductions and maintaining allocated budget, coding and processing invoices
• Assist with legal, licencing tender and other confidential documentation

  Who are we looking for?  

We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.   

You take pride in delivering work to the highest standard, you have excellent time management skills and posses clear, logical thinking skills along with a methodical approach

To be successful, you’ll need:  

• A minimum of 5 years’ experience supporting the executive
• High level proficiency in Adobe Products, Microsoft Office Suite, Microsoft Sharepoint and Visio
• Exemplary language proficiency to enable skilled writing & editing
• The ability to operate with a high level of confidentiality

 Why choose Sodexo?  

  Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!