Total 41 Customer Service job vacancies in caroline springs

Registered Nurse

Reports to (position): Dialysis Clinic Manager 

Primary purpose of the role: 

Responsible to deliver patient centred care within the hemodialysis setting in accordance with organisational core values / standards of practice and codes and guidelines as set out by APHRA. To provide support to the Management Team by participating in the clinical, management, education and quality activities of staff and patients within the clinic. 

Key Responsibilities:

• Participates in the design, planning, delivery and evaluation of patient care within the hemodialysis clinical setting.
• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Responsible for own professional development and provides education to colleagues, patients and visitors.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Actively participates in the quality improvement process by reporting all incidents, hazards and opportunities for improvement.
• Completes clinical and mandatory competencies annually
• Performs defined management functions when required. 
• Maintains accurate patient information in medical records, including Therapy Data Management System (TDMS) and abides by confidentiality and Privacy Policy. Competencies (attitude, skills, typical qualifications & experience) 

Essential: 

• Registered as a general nurse with AHPRA (Australian Health Practitioner Regulation Agency).
• Current practicing certificate.
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated clinical competence and expertise (or working towards) in nephrology nursing.
• Ability to continuously reflect on nursing practice and apply learning as appropriate.
• Effective communication and interpersonal skills including the ability to operate within multidisciplinary team.
• Demonstrated organisational, decision-making and problem solving skills, combined with the ability to be self-directed.
• Demonstrated ability to effectively perform staff and patient education.
•  Knowledge of nursing, nephrology and other professional issues which impact on nursing practice within the specialty. 

Desirable: 

• Nephrology nursing theory and practice.
• Computer literacy.
• Demonstrated commitment to quality improvement initiatives. 

Role: Registered Nurse

Reports to (position): Dialysis Clinic Manager 

Primary purpose of the role: 

Responsible to deliver patient centred care within the hemodialysis setting in accordance with organisational core values / standards of practice and codes and guidelines as set out by APHRA. To provide support to the Management Team by participating in the clinical, management, education and quality activities of staff and patients within the clinic. 

Key Responsibilities:

• Participates in the design, planning, delivery and evaluation of patient care within the hemodialysis clinical setting.
• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Responsible for own professional development and provides education to colleagues, patients and visitors.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Actively participates in the quality improvement process by reporting all incidents, hazards and opportunities for improvement.
• Completes clinical and mandatory competencies annually
• Performs defined management functions when required. 
• Maintains accurate patient information in medical records, including Therapy Data Management System (TDMS) and abides by confidentiality and Privacy Policy. Competencies (attitude, skills, typical qualifications & experience) 

Essential: 

• Registered as a general nurse with AHPRA (Australian Health Practitioner Regulation Agency).
• Current practicing certificate.
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated clinical competence and expertise (or working towards) in nephrology nursing.
• Ability to continuously reflect on nursing practice and apply learning as appropriate.
• Effective communication and interpersonal skills including the ability to operate within multidisciplinary team.
• Demonstrated organisational, decision-making and problem solving skills, combined with the ability to be self-directed.
• Demonstrated ability to effectively perform staff and patient education.
•  Knowledge of nursing, nephrology and other professional issues which impact on nursing practice within the specialty. 

Desirable: 

• Nephrology nursing theory and practice.
• Computer literacy.
• Demonstrated commitment to quality improvement initiatives. 

Love getting out on the road, having control over your schedule and the idea of an early afternoon knock off? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time/part time, permanent basis, working flexibly from Monday to Friday. We have roles available across the country.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Great Remuneration package on offer
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• Current Working with Children Check
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."

Lisa Crow

Local Service Manager

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

“Being in the Rentokil Initial Team, it feels like a family.”

Thanh Nguyen 

Technician

“The culture is really supportive, you feel like you’re included by the whole business.”

Suzy Harris

Technician

About the business

Journey Beyond is focused on bringing Australia’s most unique experiences to life. We are currently seeking a Housekeeping Attendant to join their team on The Ghan based in Alice Springs, one of Australia’s most luxurious rail journeys.

About the role

An exciting opportunity for a passionate and self-motivated individual to join the Platform team based at the Alice Springs Terminal. In this role you will be responsible for working within a team to help facilitate the requirements of The Ghan while it is stationed in Alice Springs.

Responsibilities

Reporting to the Terminal Manager, some of your tasks will include:

·          Platform duties, including luggage handling.

·          Refiling the train with water

·          Operating equipment including wheelchair lifter and on-site vehicles

·          Set-up and pack-down of semi-weekly dinner functions

·          Transporting stock and supplies on and off-site

·          As required, cleaning and housekeeping tasks on-train and in the terminal.

·          Other duties as requested.

About you

·          Can do attitude

·          Full and unrestricted driver’s license (H Endorsement preferred but not necessary)

·          Confident towing a trailer

·          Safety focused

This position will require you to be on your feet for long periods of time and primarily outdoors. To be successful in this position you will have a keen eye for detail and quality of presentation and be able to operate calmly under time pressure. Ability to safely adhere to protocols when engaged in manual handling and operation of equipment.

This is your opportunity to be part of a business with a passionate focus on continuous improvement and high-quality customer service.

The shift patterns where you may be rostered are as below:

March - November

 Monday: 12:30pm - 5:30pm

Thursday: 8:00am - 1:00pm

 April - October

 Monday 12:30pm - 5:30pm
Thursday - Alternating shifts: 8:00am - 1:00pm / 1pm - 10pm
Sunday - Alternating shifts: 10:00am – 1pm / 7:00pm – 10:00pm

If you are looking to boost your hours, we have other opportunities to do so within other Journey Beyond businesses in Alice Springs and the Northern Territory.

If you would like to find out more information about the role, enquire today. This role is classified as a Service Operator, Level 1, in the Great Southern Rail Enterprise Agreement 2023.

PURPOSE AND SCOPE:

Responsible for the safe expeditious delivery and pick-up of hospital equipment and supplies to assigned facilities in a defined region. Responsibilities include driving a ¾ ton pick-up truck dropping off and picking up supplies and ensuring that inventory is up to date and accounted for to meet all hospital and company standards. Responsible for ordering supplies from internal FMC as well as outside vendors.  Completes required inventories and provides records to Finance as required.  Orders and receives supplies through SAP.  Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and division/company policy requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under the direction of the Program Manager picksup and delivers equipment and supplies from/to assignedmedical facilities according to established safety procedures and guidelines.
• Ensure good customer relations by consistently delivering orders on time and behavingwith integrity in a courteousand professional manner.

• Supply and product duties include the following:

  • May set up productand/or place product on shelves or racks at customer sites; arranging from oldest to newest.  
  • Performsrotation and inventory checks of existing product ensuring that an adequate inventory is available for customers.
  • Orders all supplies at area storagefacility as needed reporting supply inventory monthly.
  • Ensures that outdated supplies are discarded and adjustments are made in SAP
  • Moves HD Machines Portable RO's PD Cyclers and NxStage Cyclers; may bleach machines and flush RO's
  • Maintains all store rooms in neat and tidy order within OSHA Guidelines
  • Stocks cartsand bins with medical suppliesas needed.

• Vehicle related responsibilities include but are not limited to:

  • Maintains binderwith current hospitalinformation in truck (directions address etc.) to ensureefficiency and timeliness in deliveries.
  • May performroutine maintenance on truck checking oil and gas weekly.
  • Keep truck mileagelog; if required.
  • Unloadingand loading freight as required according to specified procedures and regulations.
  • Maintaining cleanliness of truck machines and carts.
  • Keep truck mileagelog; if required.
  • Adheresto all federal and state specific DOT regulations.
  • Maintainsa satisfactory drivingrecord.
• May take note of and possibly resolve customer complaints. Reportsmore complex issues and complaints to Program Manager for resolution. Observes and reports any pertinent anomalies at customer sites/medical facilities.
• Delivers patient chartsto area office on a weeklybasis.
• Maintains current knowledge of all annually revised regulatory standards(OSHA DOT EPA FDA and any state specific agencies).
• Assists with clerical duties as needed
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functionsof this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy physicalwork with frequent lifting and carrying of objects 25 - 50 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs depending on makeup of facility.  This position requires extended periods of sitting standing bending and walking.  Operating a motor vehicle 6-8 hours per day.

EDUCATION:

High school diploma or equivalent.

EXPERIENCE AND REQUIRED SKILLS:

• 1-2 years of customer service experience
• Prior delivery experience desired
• Must have a current driver's license in good standing
• Excellent communication skills
• Familiarity with TMS software and vendor management systems

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.