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NARLAS PTY. LIMITED T/A The Sydney String Centre

Violin Maker (Luthier) Musical Instrument Maker/Repairer

Full-time

Chatswood, New South Wales

Maintenance / Repair

11 months ago

This is a permanent full-time role. Its purpose is to provide exceptional making, repairs and restoration services to violins, violas, cellos, double ..

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Visa

Business Support Analyst, Business Services

Full-time

Sydney

Business Management / Project / Planning

11 months ago

Business Support Analyst, Business Services Permanent opportunity, Sydney CBD location Are you looking for a challenging opportunity in an organizat..

Business Support Analyst, Business Services

Permanent opportunity, Sydney CBD location

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? If so, your future is with Visa.

Team summary:

As part of Visa’s Strategy & Operations division, the Business Services Team (BST) is responsible for providing consistently reliable, high-quality support, data reporting management and process improvement to the Australian, New Zealand & South Pacific (AuNZSP) business. Business Services does this by championing process excellence and implementation, providing superior executive administration support and delivering a high standard of site management services across three offices. A Business Support Analyst provides comprehensive operations planning and program management support to the Visa Consulting & Analytics (VCA) business function and plays a crucial role in accelerating the growth of our client-facing consulting and analytics services across Australia, New Zealand and the South Pacific.

The Visa Consulting & Analytics business function has five teams – Client Advisory, Consulting, Managed Services, Data Science and Business Support. This role works closely with the VCA Business Support Director and also provides support to VCA project leads.

Key duties:

Oversee management of client and supplier contracts, work statement administration, track VCA revenue, and manage internal tools. Establish pricing and supplier agreements.
Manage the VCA business tracking process and reporting, including pipeline reviews, preparation of monthly and quarterly business reviews.
Drive the industrialisation of VCA processes by supporting the implementation of initiatives, including knowledge management, training, culture-related activities, and improving operational efficiency.
Provide executive-level administrative support to the Head of Visa Consulting & Analytics, including scheduling, communication, project management and logistics for VCA team events held throughout the year.
Embrace a team-based environment and mindset, through contributing collaboratively, mentoring, and supporting individuals in the BST who also provide business solutions to the AuNZSP business.
Participate in weekly BST meetings, share knowledge and status of current activities.
Collaborate with key stakeholders to understand business objectives, pain points and needs.
Action requests submitted from the wider AuNZSP team into the BST’s team workflow portal.
Build and deliver improved capabilities for the business by analyzing existing processes, investigating gaps and pain-points, identifying and testing solutions, tracking key measures of success, providing training and document processes, key learnings and best practices that can be referenced across the business.

What can you expect from Visa?

Competitive compensation.
This is a hybrid role requiring Tuesday, Wednesday, and Thursday to be on site in the Sydney office with flexibility on Monday and Friday.
A flexible work environment with the opportunity to work from home two days a week.
A dynamic, respectful and inclusive culture.
A supportive team that fosters your professional growth and development.
Opportunity to work with relevant projects across AuNZSP.
Opportunity to give back to the community with our volunteer programs.

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MURRUMBIDGEE LOCAL HEALTH DISTRICT

Registered Nurse - Aged Care - Leeton (NDIS | Incentives Offered)

Full-time

Leeton, New South Wales

Health / Beauty / Fitness

11 months ago

This position qualifies for incentives under the NSW Rural Health Workforce Incentive Scheme, including up to $5,000 sign on bonus, and up to $5,000 e..

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Labour Solutions Australia

Aged Care Support Workers

Full-time

Tuncurry, New South Wales

Customer Service

11 months ago

Labour Solutions Australia (LSA) is a national labour hire and sourcing specialist company. We provide a quality workforce solution to various clients..

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Rokt

Senior Product Manager - Customer Data Platform

Full-time

Sydney, New South Wales

Manufacturing / Production

11 months ago

About Rokt Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue a..

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About the role

For this role, we're looking for a Senior Product Manager who has experience building and scaling a Customer Data Platform at scale. There will be a focus on building a product that can be integrated across a wide number of Rokt's partners, so knowledge of how to make a data platform adaptable to a wide range of tech ecosystems is essential.

We also operate at considerable scale and complexity, so we ideally are looking for someone who lead product development with data ingestion at scale, while being able to handle the complexity that comes with handling large volumes of encrypted and confidential data.

You'll be working alongside some of the most talented and technically brilliant engineers in the world to build and maintain these systems, so an ability to speak to engineers on their level and get deep into the tech is key to this role. As you'll be taking point on critical data and engineering products and initiatives for the long term, we'd love to see someone who has worked within engineering teams as part of their squad.

8+years as a product manager in a high-growth tech company or other relevant organisation
Bachelor's degree in a relevant field (e.g., science, engineering, computer science)
MBA (preferred)

Responsibilities

You’re experienced in owning the product strategy, vision and roadmap across multiple products. You’re creative and think outside of the here and now to set ambitious goals and direction.
You’re a skilled problem solver and can find clarity in the biggest, most challenging problems
You understand the value of both quantitative and qualitative research as input to problem-solving and defining winning products. You’re excited about tackling big opportunities and comfortable with ambiguity
You are both an excellent individual contributor and mentor for others, effective at rallying teams to collaborate and deliver against business-critical goals

You are a concise and effective communicator and are comfortable managing and leading discussions with senior executives.
You are a passionate advocate for your product, authoring external content and representing the business in client discussions and industry forums

You act as an owner not just for your product but for the broader org, teaching others and building a great culture of product excellence

Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $225,000 to $270,000 AUD per year plus equity and benefits

#LI-Hybrid

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Australian Payments Plus

Application Support Analyst

Full-time

Sydney, New South Wales

Information Technology

11 months ago

The Game Changers:At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwor..

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
Undertake post incident reviews and root cause analysis as part of problem management.
Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
Participate in the 24/7 on-call roster to support incident management and restoration of services.
Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
Develop and maintain a knowledge management database.
Identify opportunities to improve observability of application health and performance.
Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

Minimum 3 years in an application support role or equivalent.
Operational support experience in a 24/7 high availability, real-time payments processing environment.
Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
Exposure to automation tools e.g. Jenkins.
Knowledge of payments processing environments – Connex switch, payment gateway, tokenisation, EMV 3DS.
Non-functional testing knowledge including documentation of implementation plans and results.
Strong technical awareness and understanding of the mobile payments domain.
Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

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AtlamGroup

Client Services, Sales Support

Full-time

Silverwater, New South Wales

Sales / Marketing

11 months ago

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital ..

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital printers. We are the main production house and facilitator for all oOh! Media print production since 2016. About the Opportunity:Ensure all jobs are accurately entered into the system with all of the required information for production and invoicing purposesMonitoring job progress from point of submission through to delivery to the client, ensuring speed to market and on time deliveryOffer helpful and informative customer service to current and prospective clientsAnswer phone calls and greet visitorsProvide an administrative arm to the sales business unitResponsible for job progress and timely delivery of production and dispatchLiaise with internal and external print, finishing, and shipping departmentsInvestigating and providing solutions to internal departments and clients for issues impacting current workAbout You:The ability to multi-task and handle high volumes of requests whilst maintaining excellent customer serviceExceptional attention to detailSound knowledge of the Microsoft Office suite, specifically Excel and PowerPointExcellent written and verbal communication skills.Strong administrative skillsCan work accurately and efficiently within tight deadlines.Excellent problem-solving skills and solutions-focused A well-rounded team player who knows how to have fun and get things doneA can do attitude. Our Benefits: Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos! If you’re curious, brave, and ready to leap into a career like no other, then apply now! oOh! actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different background, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures and all gender identities from Australia and New Zealand. oOh! is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background…

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AtlamGroup

Customer Service

Full-time

Pemulwuy, New South Wales

Customer Service

11 months ago

Customer Service Apply now Job no: 494232 Work type: Full Time Location: Pemulwuy Categories: Customer Service Great opportunity for a customer-focuse..

Customer Service Apply now Job no: 494232 Work type: Full Time Location: Pemulwuy Categories: Customer Service Great opportunity for a customer-focused superstar with a passion for creating memorable customer experiences. Have fun at work with a tight-knit team and a supportive manager. Full time permanent position with career opportunities Be part of a winning team that recognises and rewards success Join a great, multinational company with a strong culture A new full time permanent position has become available at our Pemulwuy Branch as a Customer Service Representative. Reporting to the Customer Service Manager, the key focus of this role is to facilitate the delivery of efficient, accurate and timely service to all Bunzl customers and/or suppliers face-to-face and over the phone. You will play a key role in ensuring that our customers' fit-out projects run smoothly, as you will be responsible to log, address and assist with the resolution of project-related issues as they arise. SO, WHATS IN IT FOR YOU? Bunzl Australasia is a leader in the marketing and distribution of a diverse consumable products range across a wide variety of industry sectors. We're a multinational company committed to bringing out the best in our people through ongoing training and development, providing an environment that is safe, pleasant and harmonious, encouraging open and effective communication between all levels and offering employment that is secure and satisfying. Some of the benefits you will enjoy include: A salary commensurate with experience - we know you work to live. A supportive and friendly environment that continues to grow and provide career opportunities. Well-being and community programs, including our Community Support Program (CSP). Discounted corporate deals, including Health Insurance plans and Holiday bookings. This isn't a full list of course... We feel we have a lot to offer the right person! OUR IDEAL PERSON To succeed in this role, you will need a minimum of 3 years' experience within a Customer Service or Customer Care position. Project Work experience will be highly regarded, especially within a Catering, Hospitality or Nursing Home fit-out capacity. Your strong attention-to-detail will allow you to accurately maintain our project issues log to ensure that every customer demand can be met in a timely manner. You will also require the below: Previous experience in a similar position for 3 years. Excellent telephone manner and interpersonal skills. Computer literate and familiar with Microsoft Office efficiency packages. Strong numerical and analytical skills. A commitment to Customer Service excellence. Good organisational skills. Self-starter and highly motivated. Ability to work in a team environment. If this sounds like a fit for you, and you have the skills and characteristics we are looking for, then we would like to hear from you! Please apply through the ‘apply' option, including…

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HealthX

Personal Care Attendant

Full-time

Ballina, New South Wales

Administrative / Clerical

11 months ago

HealthX is seeking 10 Personal Care Attendants (PCA's) to work in an aged care facility in BALLINA NSW 2478. These positions are full time contract po..

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Holly Powell

Field Service Technician

Full-time

Prestons, New South Wales

Customer Service

11 months ago

Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within t..

Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within the Defence Industry. They are a global business, offering substantial career progression and exciting defence projects across a variety of domains. They value innovation, integrity and technically astute individuals and will support to nurture you career development. A flexible culture and supportive team environment, will make for a fantastic working life within a business with substantial opportunities to advance your career. Your new role As a Field Service Representative, you'll be responsible for undertaking maintenance and operation of the equipment within their storage facility and across different Defence sites. You will be a part of the development and implementations of systems that help oversee maintenance and operational information across contracts. You will improve both reliability and function of Defence systems and equipment by implementing additions, changes and expansions. You will also calibrate equipment, complete technical investigations and also complete inspections. What you'll need to succeed

Hold current defence clearance(baseline clearance as a minimum)
Be ITAR compliant
Cert III in Electrical, Mechanical or Fitter trade
Experience within. Defence related industry is highly desired.
Proven experience with inspections, maintenance and repair of technical equipment
Be able to work across trades

What you'll get in return Join a company who pride themselves on being an equal opportunity employer and value their employee's skills, career growth and personal development. What you need to do now If you are interested in this position and feel you have the skills described to be successful, click 'apply now' or for more information and a confidential discussion, or to find out about more opportunities within the Defence Industry, contact Holly Powell on 02 9049 6980 or [email protected] Please click here to apply.

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John Dodd

Customer Service Advisor

Full-time

Banksmeadow, New South Wales

Customer Service

11 months ago

Customer Service Advisor job located in Banksmeadow Your new company A small but growing service and maintenance company located in Banksmeadow..

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AtlamGroup

Customer Service Officer

Full-time

Brookvale, New South Wales

Customer Service

11 months ago

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that co..

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.Our Leadership team is dedicated to your safety, success, and growth!The OpportunityWe have an exciting opportunity for a Customer Service Officer to join the team at Brookvale.You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:Role responsibilitiesEnsuring the environment is always customer friendly.Checking in all customers as they present for their assessment.Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.Does this sound like you?Have previous experience in a customer facing, fast paced environmentStrive to achieve a positive customer experience in every interactionHave high attention to detailBe organised and has exceptional time management skillsBuild rapport in person as well as over the phoneWork well in a team We are a business that understands that people have different needs, and ask that you give us the opportunity to discuss your needs, and how they can fit into the operational requirements. BenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate familiesWe champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870

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AtlamGroup

Field Service Technician - Mechanical Fitter

Full-time

Cardiff, New South Wales

Customer Service

11 months ago

Hydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality an..

Hydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsWhat we offer:Excellent hourly rate, benefits and overtime pay – Permanent position.Company Tool of Trade vehicle.Company laptop, and mobile phone.Exciting, challenging and rewarding position with a market leading company.Excellent working conditions.Good team environment with a strong company culture and values.Agency Applications will not be accepted for this position.Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position. At Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.Position Tasks:Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service worksProvides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance testsMaintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentialityDocuments service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoicedExplores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialistsInvestigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfiedPrepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is receivedNotify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etcAccurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representativeEnsures all site documentation including inductions, licenses and training is up to dateMonthly checking of vehicle equipment lists and reordering of equipment as requiredBe well presented at all times while representing Bosch Rexroth while undertaking external service workFosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulationsPerform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements

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AtlamGroup

Data Entry / Customer Service Administrator

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with..

Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

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Wonde

Junior Technical Support Advisor

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Job title Junior Technical Support AdvisorReports to: Lead Technical Support SpecialistLocation: Hybrid - Sydney CBD (2 days on-site)Hours: 32hrs..

Job title Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice)

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners
Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
Maintain high levels of professionalism, customer service, performance and attitude
Maintain security and procedures set out by the company
Engaging with the overall communications team to provide support and assist with advanced technical support issues
Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring:

Experience in a technical support focused role via phone and email is a must
Knowledge of Databases and SQL (desirable but not required)
Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
Previous experience supporting an API / SaaS company (desirable but not required)

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Verisk

Senior Customer Success Specialist

Full-time

Sydney

Customer Service

11 months ago

Role PurposeThe Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company’s ..

Role Purpose

The Customer Organization (CO) is a division of Wood Mackenzie focused on retaining subscription revenue & supporting the company’s growth through quality Customer Experience (CX). Each team under the CO umbrella has a key function whether it's to embed products, deliver satisfaction, deliver agreed customer outcomes or internally, define the CX strategy or enable the division's success.

Customer Success team within the CO is responsible for the complete post-sale success and satisfaction of Wood Mackenzie customers. CS team plays a crucial role in the entire customer lifecycle and proactively helps customers drive value from their subscription. Leveraging account health scores and VoC, the CS team members create effective strategies for deriving actionable insights to measure and improve customer retention and satisfaction. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!

As a Senior Customer Success Specialist, you will work as an individual contributor within the High Touch Customer Success Team. You will engage with Wood Mackenzie high and mid- value customers across specific industry segments, specific regions and deliver tailored success programs to help your customers discover the full potential of Wood Mackenzie.

You will work in close collaboration with the wider business, with the goal of streamlining and structuring the customer journey more efficiently for maximum impact and value. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and their future use cases.

Main Responsibilities

In this customer facing role, you are responsible to deliver the desired business outcomes, steered by our Customer Success Platform, in a human led and digitally enabled model. Key responsibilities include:

Build & maintain strong relationships within assigned high and mid-value customer accounts, and continually delight them with a positive, customer centric attitude.

Work collaboratively with customers to ensure that they are finding value in our products and services. Develop clear understanding of the customer’s goals, needs, expectations and preferences continuously.
During onboarding, ensure that customers are properly trained, equipped with the right tools & resources, and educated on subscribed WM products; to optimize product usage and to minimize their adoption time. Ensure customer is ready for a successful launch and long-term success and growth.
Collaborate with internal teams to facilitate early increased adoption and maximum product usage. Also, coach customers to adopt relevant practices and to maximize their investment in the product to achieve or exceed their goals.
Collaborate with internal stakeholders for the delivery of high-quality customer experience and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans.
Monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified.
Be a customer advocate, capturing & delivering customer feedback, to respective teams and identifying opportunities for improvements.
Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.
Identify, measure, track and communicate important insights via quarterly business reviews (QBRs) that your customers and AMs can use to assess their outcomes and influence the other responsibilities.
Be commercially minded and work in proximity to the Account/Sales Management Team to position for business retention and growth, contract renewal and service extension.
Identify need for improvement in process and work collaboratively across teams to effect this.
Develop, learn and share best customer success practices with team members to continually improve quality, effectiveness, and efficiency of our processes.

#LI-CN1

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AtlamGroup

Customer Service Representative

Full-time

Wetherill Park, New South Wales

Customer Service

11 months ago

To be successful in this position, you will have: A customer focus to ensure you always have the customers' needs front of mind Experience in a B2..

To be successful in this position, you will have: A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in NSW - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications. You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.

Click here to view more detail / apply for Customer Service Representative

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AtlamGroup

Front Desk Receptionist

Full-time

Sydney, New South Wales

Customer Service

11 months ago

THE OPPORTUNITY The reception team supports the whole of the Garvan Institute by welcoming and guiding all visitors on-site at two receptions: The Gar..

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AtlamGroup

Customer Service - Insurance Trainee Learn More Apply Now

Full-time

Wagga Wagga, New South Wales

Customer Service

11 months ago

Kick-start your career with a Customer Service - Insurance Trainee. Squad in conjunction with our host are seeking a well presented mature candidate t..

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AtlamGroup

Customer Service - Insurance Trainee Learn More Apply Now

Full-time

Wagga Wagga, New South Wales

Customer Service

11 months ago

Kick-start your career with a Customer Service - Insurance Trainee. Squad in conjunction with our host are seeking a well presented mature candidate t..

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AtlamGroup

Service Electrician - Northern Rivers Region

Full-time

Lismore, New South Wales

Customer Service

11 months ago

BE OUR NEXT RISING STAR IN THE NORTHERN RIVERS REGION!! Our Mission & Values The most valuable asset of our organisation is our employees. At Star Gro..

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AtlamGroup

First Class Machinist - Field Service

Full-time

Tomago, New South Wales

Customer Service

11 months ago

First Class Machinist - Field Service Posted Date: 9 Dec 2023 Location: Tomago, NSW, AU Read More... Click here to view more detail / apply for Fi..

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AtlamGroup

Customer Service Officer

Full-time

Cooma, New South Wales

Customer Service

11 months ago

Job Description Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for over 70 years..

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UBS AG

Senior IT Application Support Team Lead

Full-time

Sydney, New South Wales

Information Technology

11 months ago

Your role Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:• A hands-on tec..

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GLOBAL TRACK WAREHOUSE PTY LIMITED

Customer Relations Officer

Full-time

Yass, New South Wales

Customer Service

11 months ago

Customer relationship officer.Global Track Warehouse (GTW) is seeking to employ an enthusiastic person to join the customer service team in our Yass N..

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Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.

Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

Total 3,911 Customer Service job vacancies in aus nsw sydney north ryde

Violin Maker (Luthier) Musical Instrument Maker/Repairer

Business Support Analyst, Business Services

Registered Nurse - Aged Care - Leeton (NDIS | Incentives Offered)

Aged Care Support Workers

Senior Product Manager - Customer Data Platform

About Rokt

About the role

Responsibilities

Application Support Analyst

Client Services, Sales Support

Customer Service

Personal Care Attendant

Field Service Technician

Customer Service Advisor

Customer Service Officer

Field Service Technician - Mechanical Fitter

Data Entry / Customer Service Administrator

Junior Technical Support Advisor

Job title Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice)

Who we are and what is important to us:

Job snapshot:

What you’ll be doing:

What we’re hoping you’ll bring:

Senior Customer Success Specialist

Customer Service Representative

Front Desk Receptionist

Customer Service - Insurance Trainee Learn More Apply Now

Customer Service - Insurance Trainee Learn More Apply Now

Service Electrician - Northern Rivers Region

First Class Machinist - Field Service

Customer Service Officer

Senior IT Application Support Team Lead

Customer Relations Officer

Frequently Asked Questions about Customer Service