Total 3,433 Customer Service job vacancies in aus nsw sydney

The Senior Performance Support Consultant (Escalations Engineering) role is a unique opportunity to join the Customer Service and Support team working with some of our largest customers with their toughest performance and scalability challenges. You will be accountable for driving the successful closure of critical escalated technical issues for our most complex and strategically important customers.

As someone who can think outside the box, you will work on a mixture of reactive and proactive engagements where your technical troubleshooting skills in the stack will come to the fore. In addition, your top-notch consulting skills will be put to good use as you will take on the role of “trusted advisor” to help turn a bad situation around and help customers get maximum value from our platform.

We’re looking for the best of the best and the cream of the crop. In return, we offer highly competitive base salaries and benefits including generous holiday allowances, bonus scheme, stock options, and flexible working arrangements. Our inclusive work culture embraces belonging and individuality, collaboration, and customer orientation.

Our customers are our North Star and we are passionate about making them successful!

*Please note - this role is a hybrid role and would require you to be in the Sydney office 2 days per week*

What you get to do during a typical week:

You will be partnering with our largest customers & Internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Successful hires will get a chance to:

• Use problem solving skills along side industry leading tools to holistically analyse ServiceNow instances to identify and remediate resource contention at all layers of the stack
• Explore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications
• Improve the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning
• Optimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself
• Use extensive lab / test environments to reproduce and root cause issues impacting customer’s ServiceNow deployment(s)
• Engage with cross functional teams to highlight identified product defects, assist with implementation of work arounds, or devising long term fixes
• Drive improvement from within by creating high quality knowledge articles, developing tooling for use within the support organization, or mentoring and training junior colleagues
• Build and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines.

We have an exciting opportunity available for Business Support roles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Sydney This is a full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Sydney
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

We are looking for a Professional Support Assistant to join our team in Sydney on a casual basis!

About the role

As a Professional Support Assistant, you will work closely with and support a team of Allied Health professionals. Your responsibilities will include: 

• Managing outgoing mail for the team – scanning, copying, posting etc
• Assisting with data entry and producing data reports
• Assisting with coordinating and arranging meetings and appointments with clients
• Assisting with reception duties when required
• Providing all administration support to the team as required

BizCover who?
You haven’t heard of us?
We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognized in Deloittes fast 50 companies as one of the fastest growing technology companies and Westpac’s top 20 businesses of tomorrow - #killingit

We are on the hunt for someone who has a passion for working in customer services and who would like to join our vibrant, busy and supportive team.

This role is responsible for:

• Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, renewals, payments and cancellations.
• Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Maintains customer records by updating account information
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed the Customer Value team metrics while providing excellent consistent customer service.
• Correctly handles cases and follows processes and procedures
• Sets and adheres to call backs
• Handle calls and emails within the expected time frames
• Keep up to date on policies, procedures and insurer information

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

The Solution Sales Exec will oversee market success of ServiceNow's Customer Workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Customer Support Customer Service | Winter Closing date: 07/04/2024 Our Customer Support team are a fountain of knowledge with their fingers on the pulse when it comes to all things Thredbo. The Customer Support Team is dedicated to delivering exceptional customer service and are the gurus at selling lift, lesson and rental passes to our guests online and over the phone. This role is designed to provide our guests with outstanding customer service ensuring their Thredbo experience is unforgettable before they even get here. This role requires excellent communication skills and adaptability to the rapidly evolving nature of the Guest Services environment. You will demonstrate accurate resort knowledge and effectively upsell all aspects of the resort and the wider region. The key part of this role is to ensure the guest always remains your primary focus and all interactions are at an exceptional standard of customer service. Perks: Team member perks – 50% off bring a friend vouchers Free staff pass Discounted retail and seasonal rental packages Discounted snowsports and mountain biking lessons Access to our Thredbo Leisure Centre, tennis and golf course Discounted accommodation at Rydges, QT and more 20% - 50% off at our food and beverage venues $2 Tickets at Event Cinemas and Moonlight Cinemas If you’re up for an exciting opportunity to: Multi-task, working in a fast paced and rapidly evolving environment Effectively provide customer service with professional phone manner and great tone in emails Easily hold a discussion and ask questions to diagnose the customer’s issue … with your experience and skills in: Display excellent communication skills, both written and verbal Use Microsoft suite proficiently & show advanced computer skills Manage tasks and responsibilities autonomously Experience in tourism-based customer service or information desk Experience in a call centre environment Skills in the RTP operation System Previous resort experience Experience in the standard suite of Office software systems About our Team Thredbo isn’t just a job, it’s an experience. Whether you’re searching for a job or a career, Thredbo has it all. Ride and explore the mountain with an included staff pass, soak up Thredbo’s famous après atmosphere and be in the thick of some of Australia’s best on and off mountain events. Joining our team means you are a part of EVT, one of Australia and New Zealand’s leading experience companies. With access to a range of perks and discounts for you to enjoy at Thredbo and across EVT experiences. Your time at Thredbo could easily lead to a lifelong career with possible opportunities across our brand spanning Entertainment, Ventures and Travel. Join a team that is strongly committed to preserving, protecting, and prioritising our unique alpine environment. We take pride in our long list of environmental initiatives and embrace…

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Work with World-CLAAS Machinery and establish an incredible skillset
Full Time Permanent Position
$70,000 – $90,000. Boost your earnings with plenty of overtime
Location: Wagga Wagga

The company:
Established in 1975 and now operating as the largest privately-owned distributor of farm machinery in Australasia CLAAS represents some of the world’s leading farm machinery brands, including CLAAS, AMAZONE and JCB via a network of 32 dealers throughout New Zealand and Australia.

About the role:
Working with some of the most advanced equipment and systems in the international agricultural machinery market the Service Technicians responsibility is to perform maintenance and repair work across the full spectrum of our premium harvesting, seeding, Greenline, tillage, fertilising, material handling and tractor product ranges.

This role will be suited to a person who is seeking a long-term career within the agricultural industry and has a willingness to learn and develop their skills, which will involve attending structured training sessions.

Responsibilities:
Full scope of mechanical service work including scheduled service, rebuilds, diagnostics and breakdowns
Assembly and pre-delivery of new equipment
Working to support our sales team with preparation, start-up, and demonstration of new equipment
To ensure the workshop is always in safe, orderly, and professional presentation
Building positive relationships with our valued customers throughout the lifecycle of their gear
Use your expertise to help in the development of other Team members including apprentices
Practice continuous improvement behaviours to develop and fine-tune the day-to-day procedures to assist in efficient operations

Requirements:
Qualified Heavy Diesel Mechanic
Valid Driver’s licence
Experience in a similar heavy machinery industry such as agriculture, construction, or mining – advantageous
High level knowledge in all facets of servicing and repairs
Ability to work effectively and in a time efficient manner
Strong customer service focus and dedicated work ethic
High standard of teamwork, independency, and initiative

Are you CLAAS?
In It Together, Front Up, and Keep Growing form the backbone of what is a dynamic business, providing a challenging and stimulating environment. Family is key to us – We’re a family-owned business, we employ people with families to care for, and our purpose is to provide resources and support to families in the farming community to enable their success as they feed our world.
We are looking for people who share our values! If this sounds like you - apply today!

Posted: 08/01/2024 Closing Date: 08/02/2024 Job Type: Permanent - Full Time Location: NSW Job Category: Logistics, Supply & Transport,Manufacturing & Industrial,Sales Applied Industrial Technologies is a global industrial distribution company.  We partner with over 4,000 world-class manufacturers and we are an industry-leading, value-added distributor of a variety of innovative and reliable industrial products.  On a local level, with 33 locations throughout Australia and New Zealand, we specialise in a wide variety of industrial products including Power Transmissions and Bearings.  We are currently experiencing an exciting growth stage and we continue to be committed to our objective to be an efficient and effective supply chain manager of products and services.  Job Description Our Dubbo Branch has an exciting opportunity for a highly motivated person to join the team.  To hit the ground running you'll bring with you a commitment to customer service and willingness to learn, we can teach you the rest.  With no two days being the same (there's always new products and tasks to learn), you will have the full support of the Branch team. Here's a bit about the role: General warehousing duties including: receipting incoming stock and storing in allocated areas ensuring all picking/packing operations are completed accurately proactively eliminate stock losses take responsibility for the overall cleanliness and appearance of the warehouse adhere to relevant OH&S directives With the above being your primary responsibility, you'll also have the opportunity to develop your skills and provide assistance to our internal sales/customer service team including: assisting with customer inquiries, both counter and phone assisting to provide accurate and prompt pricing of the Applied range establishing and maintaining strong customer rapport general branch housekeeping Desired Skills and Experience Here's a bit about you: You're naturally a team player who is driven by a desire to exceed expectations. You'll also possess the following: experience in small warehouse role (preferable but not essential) strong mechanical aptitude strong prioritisation and multitasking skills good communication skills, both written and verbal strong interpersonal skills with the ability to establish rapport and build strong internal and external relationships computer literacy valid drivers license preferred but not essential Here's  what we can offer you in return: the opportunity to really become part of a team genuine learning and career development opportunities Salary Continuance, Death & TPD Insurance For more information about us, or to view our extensive product offering visit our Websites Australia:   https://appliedau.com.au/ New Zealand:  https://www.appliednz.co.nz/

Click here to view more detail / apply for Stores Person / Customer Service - Industrial Products (Dubbo)

Service Centre Manager Full Time - Port Macquarie NSW We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Port Macquarie. This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry!The RoleThe Service Centre is a key leadership position within our AutoGlass team. Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success. Key responsibilities include: Manage and maintain stakeholder relationships including customers, insurers, and local suppliers Lead and support the team by setting and meeting key performance indicators within agreed budgets Support the development of all team members by identifying and providing learning and growth opportunities Management of schedules of work to be performed on a daily / weekly basis Commitment to learning, growing and developing your team What we are looking forWe are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes. Key qualities we are looking for include: Driven business manager and people leader Passion and dedication for business growth Customer focused with a commitment to delivering a first-class experience   Work to budgets and towards key performance indicators Excellent verbal and written communication skills, capacity to develop relationships Strong people management, team leadership and influencing skills The PerksO’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career. To support this, we offer:  Work with a supportive senior management team Ongoing reward and recognition programs Learning and development for you to reach your full potential Laptop, phone, and company vehicle or car allowance Realise your potential and build a career with O’Brien! Apply today!As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at…

Click here to view more detail / apply for Service Centre Manager

Diverse Team Environment
Permanent Full Time role available in our Special Care Nursery unit
Take your Nursing career to the next level at Prince of Wales Private Hospital

Are you a Registered Nurse with excellent interpersonal and customer service skills, and a passion for delivering high quality patient care? Prince of Wales Private Hospital is looking to employ a Registered Nurse for their Special Care Nursery. Suitable applicants with the right clinical background are encouraged to apply. Prince of Wales Private Hospital Prince of Wales Private Hospital is a leading high-level tertiary healthcare facility that specialises in acute surgical and maternity services. The hospital is independently recognised by the Australian Commission on Safety and Quality Healthcare for clinical safety and service excellence, and is renowned for achieving outstanding patient outcomes. Our operating theatres consist of 11 theatres and 1 endoscopy suite which provides full elective sessions 6 days per week, including 24hour on call coverage. Prince of Wales Private Hospital performs an average of 24,000 surgical cases and 2,000 births per year. The casemix includes cardiothoracic, orthopaedic surgery, neurosurgery, Gynaecology, Urology, Reconstructive plastic surgery, general surgery, Ear, Nose and Throat and vascular surgery. Our location is unique. You'll find us at Randwick, where we share a precinct with three other hospitals; Sydney Children's Hospital, the Royal Hospital for Women and the Prince of Wales (public). Joining our team means you'll be supported by great team leaders, be part of a strong, innovative team who always strive for better, and have the opportunity to flourish and grow. Apply now to join Prince of Wales Private Hospital team. As a Registered Nurse in Special Care Nursery your responsibilities will be to:

To provide quality nursing care by Assessing, Planning, Implementing and evaluating individual patient and new born care.
To provide a standard of care according to the individual's level of experience and education maintaining high quality nursing care within a safe environment.
To develop and utilise strategies that encourage an atmosphere conducive to effective communication.
To work in partnership with patients and families in decision-making regarding provision of care promoting beneficial relationships.
When required, working on other wards in the Hospital.

What you'll need to succeed Essential Criteria:

Current Registered Nurse with AHPRA
Minimum of 3 years Neonatal nursing level 2 nursery experience
Demonstrated ability to work independently and unsupervised in the Special Care Nursery
Working with Children check (if relevant)
Commitment to Quality Patient Care
Compliance with ACQSHC National standards
Sound clinical decision making and problem solving skills
Excellent communication and customer service skills
Works well independently and within a team
Intermediate computer skills

Desirable Criteria:

Post graduate qualifications in Neonatal nursing (or working towards)

Remuneration If you are successful in the role, you will receive a salary based on your years of relevant registered nursing experience against the current Healthscope and NSWNMA/ANMF - NSW Nurses and Midwives' - Enterprise Agreement 2020- 2024, a salary ranging from $35.46 - $49.59 per hour. Why Healthscope? When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for. Healthscope opens the door to endless opportunities for our people, giving them the flexibility to work across one or multiple hospitals across our network. We encourage the pursuit of continuous professional development and education and support our people to grow and flourish securely. We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. While our hospital network is vast, Healthscope is a family. We support each other, we share learnings, celebrate successes and face challenges together. You'll also benefit from:

Flexibility work arrangement to support work-life balance
Discounted health insurance (permanent staff)
Continuous professional development, education & support provided to encourage growth
Access to Employee Assistance Program

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together. Applications close : 5th February 2024 To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to [email protected] More Information : Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check (no more than 3 months old) and a current working with children check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker. Please click here to apply.

Job Title

Product Manager - Emergency Care and Resuscitation

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your Opportunity:

Philips challenges you to use your exceptional Product Marketing Manager skills as well as your experience within Medical Devices/ Life sciences or Pharmacology to join our Philips team managing the Emergency Care portfolio.

You will be focused on localizing and developing the product strategy including product planning aligned with the long-term product roadmap. This role is not always to define new products; however, you will be motivated by the introduction of improved version of an existing product to drive long term customer engagement throughout the life cycle of our products and solutions.

As the Product Marketing Manager for Emergency Care, you will play a pivotal role in the overall growth of our business, working with new and existing customers across Australia & New Zealand and will thrive with the opportunity to drive brand positioning, growth and customer advocacy.

You are responsible for

• Analyzing the market, competition, technology and developments, in order to find new business opportunities with new product-market combinations aligned to the business strategy.

• Development and execution of the portfolio strategy for Emergency Care.

• Guide and drive the development of new products from the initial phase until the final product, in order to get the optimal combination of performance and price in time for the defined market segment.

• Prepare and plan, together with the sales channels, the market introduction of the new products, including promotion material and product information, in order to generate the largest impact in the market.

• To follow the business during the lifecycle of the product and to take corrective actions when needed, in order to generate the maximum profit contribution during the whole life cycle.

• Work with sales specialists and account managers where required to increase customer engagement and promote Philips patient monitoring.

• Conference and trade show management, in combination with the central marketing team

What you can expect:

You will directly report to the Modality and Clinical Sales Manager and work closely with a team of passionate and enthusiastic Accounts Managers and Application Specialists and Channel Partners all playing a pivotal role in the ongoing success of our business.

More broadly, you will be working as part of the Philips team and have daily interactions with internal and external stakeholders across the business, allowing you to continue exercising your expertise whilst taking your customer focus and relationship building skills to the next level.

You’re the right if:

• Ideally a minimum of 3 -5 years marketing experience in the medical device industry (B2B and B2C)/ Life sciences or Pharmacology with a proven track record in improving brand and sales performance.

• Exceptional presentation and training skills

• Outstanding relationship building and communication skills.

• High levels of motivation, energy and a drive to achieve results.

• Degree qualified with strong clinical background (Cardiology experience desirable)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. 

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Why work with CLAAS:
• Since 1975, we've been a family-owned supplier and distributer of the best combines, foragers, and hay equipment
• A Proud representative of global agricultural leaders like CLAAS, AMAZONE, and JCB, our network spans 33 dealers across Australia and New Zealand
• Our well-equipped facilities are strategically situated in the heart of Australia’s busiest agricultural hubs
• We provide our team with access to valuable international knowledge, resources, career pathways, and a genuine commitment to their development
• We’re stable, we’re organised, and we’re focussed on the safety and wellbeing of our team members

About this exciting role:
This role presents a fantastic opportunity for a leader to embark on an exciting journey of accomplishment and professional advancement!
As our Branch Manager, with your exceptional management and leadership skills, you'll play a pivotal role in cultivating partnerships with our valued customers, suppliers, and employees.

Other responsibilities include:
• Providing leadership in the branch to ensure the highest professional standards of performance
• Cultivate lasting relationships with customers and suppliers by consistently delivering exceptional customer service
• Supporting activities that contribute to growth of our customer base and market-share
• Continuing to build an engaging culture that provides an empowered, collaborative, and motivated branch leadership team
• Partnering with our support teams to deliver continuous improvements initiatives
• Providing your commercial acumen to support effective forecasting/budgeting, and financial management
• Actively managing safety and risk resulting in an environment and culture that is centred on making sure team members are safe and well.

You will bring:
• Demonstrated experience in leading a retail site with sales, service, and support functions
• A background working with agricultural machinery or similar heavy machinery e.g., transport, construction, mining, or forestry
• A hands-on leadership approach, enhanced by a resilient and effective work style
• Strategic thinking and planning capability with an emphasis on developing existing, and securing new customers
• Proven capability in developing a leadership group and broader operational teams that are engaged, high performing, collaborative and accountable

Are you CLAAS?
Family is key to us! We’re a family-owned business, we employ people with families to care for, and provide resources to support families in the farming community enabling their success as they feed our world.

In It Together, Front Up, and Keep Growing form the backbone of what is a dynamic business, providing a challenging and stimulating environment.

We are looking for people who share our values if this sounds like you - apply today or call Cherie Crews for a confidential conversation: +61 3 9373 4336.

Lead, collaborate, and nurture.

Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provide the best experience young children can have? Big tick.

If you put a tick next to those questions, becoming the Centre Manager at Guardian is your next role. Centre Managers touch every aspect of life at Guardian. Through leading, collaborating, and nurturing, Centre Managers help us deliver on the day-to-day goal of providing amazing learning experiences in a safe and secure environment. You will be part of a nationwide Team that has the cherished privilege of supporting the education and growth of young children. Joining Guardian means having a great place to work, filled with thoughtful colleagues and exciting opportunities to grow and develop your career. Our benefits include:

Lead your ongoing professional development and learning through exceptional coaching, conferences, mentoring, and career advancement opportunities.
Use your skills and experience to drive business performance that supports sustainable investment in our practice, Centres, and Teams.
Collaborate with professional Educators and Teachers through workshops and meetings to share best practice and learn from each other as you innovate in early childhood education programs based on exploration, discovery, and play.
Lead decisions about resourcing and the education environment for children.
Enjoy a competitive salary and financial benefits including attractive remuneration packages, generous childcare discounts, recognition and rewards, and an employee referral program
Guardian Degree program - We can support you by offering paid study, flexible work hours, guardian mentors and reimbursement of course fees, because we want to see you succeed. (Terms & conditions apply)
WHEREFIT - 2,000 discounted corporate offers at up to 50% off for gyms, studios, activewear, healthy meals, beauty and more...
Paid first aid courses and renewals 
$70,000 + plus super

The Opportunity

Guardian Childcare and Education is looking for Centre Managers across Australia in the following states: NSW, VIC, ACT, SA, and QLD  

Working closely with your Team of Teachers and Educators, you will enjoy:

Leading a professional Team to create a safe and secure environment where children are supported to be brave, curious, and imaginative in their learning.
Building lasting and meaningful relationships with families so they feel informed and sure their children are receiving the best education and care in the community.
Developing an exceptional culture of quality and safety that makes Guardian the Centre of choice in your community.
Contributing to making your Centre an example of why Guardian is driven by its mindsets of being brave, positive, thoughtful, and professional in all aspects of what we do.
Using your leadership and business skills to make your centre financially sustainable, as Guardian invests 100% of profits into more high-quality education for young children across Australia.
To be considered, you will have:

A completed Diploma in Children's Services and/or Bachelor of Education (or working towards)
Prior experience working in a long day-care centre in a leadership role.
Sound, practical working knowledge and implementation of the NQF and the EYLF.
Budget and financial accountability experience
Current First Aid and Asthma and Anaphylaxis certificates, and current Working with Children check.
Apply now

Take a positive step and apply now to join Guardian Childcare & Education.

Referrals

We offer referrals for Guardian employees so join us and bring a friend to refer and earn. For more details, visit: guardian.edu.au/careers/refer-your-friends

Snowsports Receptionist Snowsports | Winter Closing date: 07/04/2024 Thredbo is seeking a Receptionist to be the in-resort face of our Snowsports department. Based in the lobby area of our Thredboland facility, you’ll be the first point of contact for in-person guest enquiries and support the daily operations of our Children’s program offerings. You’ll maintain a strong level of knowledge about the resort to provide information to guests as required. The role assists both Snowsports Instructors and guests (children and parents) while following the guidance of the Snowsports Leadership Team. You’ll work particularly closely with Children’s Program Supervisors, the Thredboland Indoor Supervisor and administration staff. In particular, the Snowsports Receptionist will be a welcoming face for our Thredboland Facility, greeting families and checking in children who are participating in our programs. Perks: Gain transferable skillsets that are valuable worldwide Work in the most vibrant and energetic venue in the resort Connect with staff from every role in the department Team member perks – 50% off bring a friend vouchers Free staff pass Discounted retail and seasonal rental packages Discounted snowsports lessons Access to our Thredbo Leisure Centre, tennis and golf course Discounted accommodation at Rydges, QT and more 20% - 50% off at our food and beverage venues $2 Tickets at Event Cinemas and Moonlight Cinemas If you’re up for an exciting opportunity to: Bring a strong aptitude and energy required to work with children everyday Maintain high standards of punctuality and professionalism in both appearance and conduct Work consistently, remain organized and multi-task in a busy environment Be available to work from early June through to late September, 5 days a week Positively engage in and support all areas of the Snowsports department Communicate at a professional level with all staff and clientele … with your experience and skills in: Proficient use of computers including aspects of the Microsoft Office suite is required. Previous work experience with children in childcare, teaching, summer camp or outdoor adventure program is desirable but not essential. Some understanding of the Snowsports environment and/or Flaik & RTP software is an advantage. Hold or eligible to obtain a NSW Working with Children check. About our Team Thredbo isn’t just a job, it’s an experience. Whether you’re searching for a job or a career, Thredbo has it all. Ride and explore the mountain with an included staff pass, soak up Thredbo’s famous après atmosphere and be in the thick of some of Australia’s best on and off mountain events. Joining our team means you are a part of EVT, one of Australia and New Zealand’s leading experience companies. With access to a range of perks and discounts for you to enjoy at Thredbo and across EVT experiences. Your time at Thredbo could…

Click here to view more detail / apply for Snowsports Receptionist

• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific Customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

Will be responsible for the day to day running of the Ballina Centre, being accountable for meeting monthly targets, ensuring customer service standards are encouraged and the leading all staff.

Having RV industry experience is desirable, will require a high level of organsiational skill and have a past history of leading teams well.

Encourage and maintain business culture and values, will be responsible for training and reporting, including WH&S procedures and policies

If you are up for a challenge - this is the place for you.

Position Requirements:Hydraulic fitter trade or equivalent5 years field service or hydraulic system experienceCompetent level of hydraulic knowledgeHigh focus on Quality and attention to detailDynamic performer and achieverPlanning and organisational skillsEffective communication skillsWhat we offer:Excellent hourly rate, benefits and overtime pay – Permanent position.Company Tool of Trade vehicle.Company laptop, and mobile phone.Exciting, challenging and rewarding position with a market leading company.Excellent working conditions.Good team environment with a strong company culture and values.Agency Applications will not be accepted for this position.Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position.Want to be part of a company that is dynamic and is rapidly expanding?Looking for career development with growth and success?Friendly team with excellent track record - great cultureAt Bosch Rexroth, we are passionate about what we do. We drive hard as a team to make a positive difference for our customers. Innovative ideas, passion and energy are factors that help us in achieving our goals.If you are keen to be part of our multinational organisation where your skills and talents will be recognised we have an exciting opportunity available.Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Kings Park Branch, NSW.Position Tasks:Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works.Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality.Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced.Explores sales possibilities with customers utilizing their scope of speciality and by utilizing cross departmental specialists.Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received.Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc.Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative.Ensures all site documentation including inductions, licences and training is up to date.Monthly checking of vehicle equipment lists and reordering of equipment as required.Be well presented at all times while representing Bosch Rexroth while undertaking external service work.Fosters efficient and effective management in his scope, enhances quality management and…

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Chandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Administrative Support for the office in Lismore.   Important information about your new roleFull time hours (37.5 hours/week)Hourly rate - $37.36This is an Australian Public Service Level 3 (APS3) Role12 month assignment with the possibility of extension  About your new role The role is titled a “Participant Support Officer”. It is a team membership position and is responsible for setting priorities and managing workflow. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.   The position will have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.   You will be provided with 12 weeks of intensive training to equip you to undertake your new role.   About your new company The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.     What you will do in your new roleProvide counter/reception support for the local office including participant enquiries in the self-help kiosks and online supportManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participantsUndertaking research and investigation activities and preparing associated reports and correspondenceSupporting planning teams by actioning planning tasks that do not require delegationUndertaking a range of data entry activities and ensuring follow up is completedReceiving and recording complaints and other feedback in the Agency Business systems.  About youEnjoy dealing with clients face to face Experience in dealing with challenging conversations and behaviours.Ability to provide empathic serviceExperience in Microsoft Office computer based workAbility to use Client Records Management Systems (CRM)  Mandatory Requirements:Working with Children and Vulnerable People CheckNDIS Worker Screening Check (WSC)National Police CheckPre-employment checks  Please call Caitlin Lummis at Chandler Macleod on 02 6762 9000 for a copy of the Position Description and for further information. Or hit Apply Now to submit your resume.

Click here to view more detail / apply for Participant Support Officer - Lismore

ICTechnology is an MSP (Managed Service Provider), specialising in network management, technical support, security, digital marketing, and most importantly customer service. Our company builds lasting relationships, and we pride ourselves on delivering the best service and quality, based on process-driven systems.

Our current customer portfolio includes projects and works completed in a variety of industries ranging from construction, education, government facilities, international shipping, and professional services.

Job Description & Responsibilities
Technical Skills and Experience Requirements:
MSP Experience in a similar role
Level 2 IT support using ConnectWise Manage, Automate, and Control aspiring to be level 2
Visualization – Hyper-V / VMWare basic knowledge
Microsoft Windows Server: 2008/R2 / 2011 / 2013 / 2016 (basic knowledge)
Active Directory, DHCP, DNS, TCP/IP
Office 365 administrator knowledge
Backup solutions and NAS storage – Veeam B&R
Experience deploying new machines
Experience deploying SOE

Preferred Experience Requirements:
Mac OSX Desktop Experience
SharePoint Administration
Support in the Education sector
Worked on network/switches/routers troubleshooting
Experience in MSP environments
- Office 365, Azure AD, and Intune experience
- Windows Server experience

Skills / Attributes
Strong ability to solve and troubleshoot problems remotely.
Ability to work in a very busy and highly pressurized environment.
A detailed and accurate approach to undertaking all duties
The ability to communicate both verbally and electronically in a clear, professional manner.
A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
The ability to work with minimum supervision and to maintain a high level of motivation and productivity
Ability to deal with high impact, high profile, incidents and deal with senior level technical engineers
Client-focused and with a customer care/services mindset
Understanding a job is not finished until the customer is happy
Self-motivated with the ability to work in a fast-moving environment
Training provided.


Other Requirements:
Australian Driver's License

Chandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Administrative Support for the office in Port Macquarie.   Important information about your new roleFull time hours (37.5 hours/week)Hourly rate - $37.36This is an Australian Public Service Level 3 (APS3) Role12 month assignment with the possibility of extension  About your new role The role is titled a “Participant Support Officer”. It is a team membership position and is responsible for setting priorities and managing workflow. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.   The position will have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.   You will be provided with 12 weeks of intensive training to equip you to undertake your new role.   About your new company The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.     What you will do in your new roleProvide counter/reception support for the local office including participant enquiries in the self-help kiosks and online supportManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participantsUndertaking research and investigation activities and preparing associated reports and correspondenceSupporting planning teams by actioning planning tasks that do not require delegationUndertaking a range of data entry activities and ensuring follow up is completedReceiving and recording complaints and other feedback in the Agency Business systems.  About youEnjoy dealing with clients face to face Experience in dealing with challenging conversations and behaviours.Ability to provide empathic serviceExperience in Microsoft Office computer based workAbility to use Client Records Management Systems (CRM)  Mandatory Requirements:Working with Children and Vulnerable People CheckNDIS Worker Screening Check (WSC)National Police CheckPre-employment checks  Please call Caitlin Lummis at Chandler Macleod on 02 6762 9000 for a copy of the Position Description and for further information. Or hit Apply Now to submit your resume.Applications close Friday 20th October 2023.

Click here to view more detail / apply for Participant Support Officer - Port Macquarie

Chandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Participant Support Officer for the office in Dubbo.   Important information about your new roleFull time hours (37.5 hours/week)Hourly rate - $37.36This is an Australian Public Service Level 3 (APS3) Role12 month assignment with the possibility of extension  About your new role The role is titled a “Participant Support Officer”. It is a team membership position and is responsible for setting priorities and managing workflow. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.   The position will have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.   You will be provided with 12 weeks of intensive training to equip you to undertake your new role.   About your new company The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.     What you will do in your new roleProvide counter/reception support for the local office including participant enquiries in the self-help kiosks and online supportManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participantsUndertaking research and investigation activities and preparing associated reports and correspondenceSupporting planning teams by actioning planning tasks that do not require delegationUndertaking a range of data entry activities and ensuring follow up is completedReceiving and recording complaints and other feedback in the Agency Business systems.  About youEnjoy dealing with clients face to face Experience in dealing with challenging conversations and behaviours.Ability to provide empathic serviceExperience in Microsoft Office computer based workAbility to use Client Records Management Systems (CRM)  Mandatory Requirements:Working with Children and Vulnerable People CheckNDIS Worker Screening Check (WSC)National Police CheckPre-employment checks  Please call Caitlin Lummis at Chandler Macleod on 02 6762 9000 for a copy of the Position Description and for further information. Or hit Apply Now to submit your resumeApplications close Friday 20th October 2023.

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About the Company Liebherr’s decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand.  About the RoleReporting to the Service Manager, you will provide safe, efficient, and compliant diagnostic, maintenance, and component replacement services. You will develop relationships and build trust.  Working a Monday – Friday roster.  All overtime is double time.  *Remuneration package of approximately $200K inclusive of discretionary payments. Key Responsibilities Major component change outs New equipment assembly and commissioning Diagnose faults of mechanical, hydraulic, and pneumatic components Repair damaged or faulty parts Provide adjustments to mechanical equipment Work as part of a team and guide customer excellence About You Trade Qualified Large excavator/haul truck experience - essential Liebherr mining equipment experience High Risk Licence LF & DG & EWP - desirable Working at Heights certificate - desirable Benefits Corporate Health Insurance | Novated Lease | Travel Club Liebherr One Hub – Employee discount portal for great savings Financial stability | annual reviews | service & manager rewards | career progression Technical Training programs and opportunities to ensure your continued growth Soft skills and Leadership training programs Diversity and Inclusion Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace CultureWe are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers How to Apply Please apply via the link below. Jodie Reed - HR Business Partner Applications close COB 12 January 2024 *Potential remuneration package is inclusive of Superannuation, paid travel and allowances which will be discussed during the interview stage* Please be advised this position is also being advertised externally. Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application. No agencies or third parties please. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jodie Marie Reed at: [email protected]. One Passion. Many Opportunities. Do you have any questions about working for Liebherr? Find the answers here! Your way to apply Didn’t find the position you were looking for? You are welcome to send…

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As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. About the Opportunity Chandler Macleod is proud to be partnering with a Federal Government agency to support their upcoming electoral event. We are seeking expressions of interest from suitable candidates who are available to work in the lead up to, on the day of the electoral event on 14 October and in the weeks following.  There will be a range of positions available that will require you to work anywhere from one day to 8 weeks, which include:General customer service supportPolling AssistanceAdministration supportOperational SupportTeam Leader/SupervisorSuccessful Applicants To be eligible for these positions, along with a great attitude and the ability to hit the ground running, candidates must:Be an Australian Citizen over the age of 18 yearsBe available to prior to, after and on the 14 OctoberHave the ability to pass a National Police Check To express interest in these upcoming positions please submit your application by hitting “Apply for this Job”.

Click here to view more detail / apply for Expression of Interest – Referendum Support Roles - Asquith