Total 2,995 Customer Service job vacancies in VIC - Melbourne - South East

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Full-Time and Part-Time Roles considered - Multiple Positions Available!

Registered Nurse - Surgery

At Peter Mac everything we do as nurses is underpinned by our core values – Excellence, Innovation and Compassion. We aim to provide world class cancer nursing care, informed by cutting edge research and state of the art education, to every patient and their family.
To achieve this, we need a diverse nursing workforce to deliver equitable, sensitive and culturally safe care. We welcome nurses from a range of clinical backgrounds bringing a breadth of knowledge to provide comprehensive care to our patients. Acute nursing skills and experience are all that’s required to start your cancer nursing career at Peter Mac.

OUR PATIENTS
Our surgical team cares for patients with a range of cancers including breast, skin and plastics, colorectal, upper gastrointestinal, urology, gynaecology, sarcoma, and head and neck. We care for patients post-operatively following a range of major and minor surgeries with both curative and palliative intent. Patient acuity and complexity is often high and we adjust our nurse to patient ratio as required to ensure high quality, safe patient care.

OUR TEAM
Our multidisciplinary surgical team has an exceptional culture of clinical learning and support, helping every team member to advance their career. We work closely with our Enhanced Recovery After Surgery (ERAS) team to ensure our patients receive evidence based post-operative nursing care. As a nurse within the team, you will have access to a dedicated practice development nurse and a team of clinical nurse specialists to support your development.

OUR FACILITIES
The surgical ward is a 32-bed unit located on level 6 at Peter Mac. Our patients enjoy single and double rooms with a patient entertainment system, online meal ordering and access to our communal spaces within and external to the ward. Peter Mac sits within the Parkville precinct and is easily accessible by public transport, bicycle or car with staff parking available onsite. Peter Mac also boasts great coffee and food at our multiple cafés.

THE OPPORTUNITY
We offer every nurse who joins us an eight-day tailored orientation program including:
• Hospital and nursing orientation
• Clinical skills workshop
• Electronic Medical Record (EMR) training
• Your Thoughts Matter – SKINDEEP and RESPECTS training
• Smart Moves – clinical manual handling training
• Supernumerary clinical shifts with our specialist surgical nurses
• Individualised clinical education and support tailored to your acute nursing experience

You will also have free enrolment into three full day short courses within your first 12 months of employment. At Peter Mac, we have the leading clinical cancer nursing education and research team in Australia. The Academic Nursing Unit currently offers 17 short courses ranging from introduction to cancer through to specific surgical, tracheostomy and epidural courses and offers opportunity to be involved in and develop clinical research skills.

The Academic Nursing Unit team also provide support and guidance to pursue postgraduate qualification in cancer nursing through the Department of Nursing at the University of Melbourne.
In addition to clinical learning opportunities, you will also have access to our Compassion and Resilience Education (CARE) program, a full day course which focuses on wellbeing and selfcare for nurses.

YOU
If you are highly motivated with acute nursing experience, enjoy critical thinking, and have an interest in surgical nursing then we want to hear from you!

Remuneration under the Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2020-2024 will be from YP2 - RN Grade 2 Year 1 ($67,527.20) to YP9 - RN Grade 2 Year 8 ($95,378.40). Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For a confidential discussion about the role, please contact:
Nurse Unit Manager: Emily Pett
Phone number: 03 8559 5610

Applications close: 11:59pm Thursday 18th January 2024.

For further information about this opportunity, or to Apply, please visit the Peter Mac Careers page
https://careers.petermac.org/job/MELBOURNE-Registered-Nurse-Surgical-VIC-3000/936103310/ where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to discuss this requirement.

WHY WORK FOR PETER MAC
• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Client

Hazara Rendering Pty Ltd is a building and constructions company in Keysborough in Victoria. They are now looking for a Solid Plasterer to join their team.





The Role

This role is full time position with an annual salary set at $70,000 plus superannuation.





Responsibilities

Assessing space and planning the layout for plasterboard installation.

Installing insulation and vapour barriers to improve thermal and moisture control.

Taking precise measurements, marking, and cutting plasterboard to fit specific areas.

Handling and positioning plasterboard panels on walls, ceilings, and battens.

Securely attaching plasterboard to surfaces using appropriate fastening methods.

Preparing corner beads for installation.

Installing pre-cast cornices, panel mouldings, ceiling centres, and other plaster fittings.

Filling and covering joints and nail holes with wet plaster and sealing compounds.

Smoothing and leveling surfaces using wet brushes and sandpaper.

Creating suitable mixtures and applying coats of plaster, cement, and render with trowels.

Ensuring uniform thickness by leveling and smoothing applied coats.

Checking and adjusting the alignment of corners, angles, and surfaces.

Applying decorative textures to finishing coats as needed.

Applying and finishing acoustic, insulating, and fireproofing materials bonded with plaster, plastic cement, and similar substances.





Requirements

Minimum of 4 years’ relevant experience within a commercial setting

At least 4 years’ experience in applying decorative and protective coverings of plaster, cement and acrylic render finishing to the interiors and exteriors of structures

At least 4 years’ experience working with various plastering materials, such as plasterboard, insulation, and decorative finishes

Familiarity with a range of plastering materials such as plasterboard, insulation, and decorative finishes.

General construction induction and white card

Manual car licence and possess own reliable transport

Excellent interpersonal and communication skills

Saturday work is required (Mondays to Saturdays) and occasional overnight stays may occur depending on project

2 contactable referees to be included in the resume

The Client

Yash Painting Services is a reputable commercial and residential painting services company located in Melbourne in Victoria.

They now seek an experienced Painting Trades Worker to join their team to service Melbourne and surrounding suburbs.



The Role

This is a full time salary with an annual salary set at $72,000 plus superannuation.



Responsibilities

Apply coats of paint, varnish, stain, enamel, or lacquer to decorate as well as protect interior or exterior surfaces,

Read blueprints/instructions and examining surfaces to determine the kind and amount of work necessary.

Read work order or receive instructions from supervisor/homeowner regarding painting

Smooth surfaces, using sandpaper, brushes, or steel wool and additionally remove old paint from surfaces, using paint remover, scraper, wire brush, or blowtorch to prepare surfaces for painting

Make on-site preparations such as building scaffolding, covering fixtures etc

Fill nail holes, cracks and joints with appropriate material caulk, putty, plaster

Select premixed paints, or mixes required portions of pigment, oil for required colour

Paint surfaces according to instructions with various tools like brushes, spray gun and paint rollers

Thinning drying substances to prepare paint that matches specified colours

Remove fixtures, like pictures, electric switch covers, from walls prior to painting, using screwdriver

Spread drop cloths over floors as well as room furnishings, and also cover surfaces, like baseboards, door frames and windows to protect surfaces during painting

Create special effects like wood grain, marble, brick, or tile effects by applying paint with cloth, brush, sponge, or fingers to

Put up scaffolding or setting up ladders to perform tasks above ground level

Wash surfaces prior to painting with mildew remover, using brush

Apply wallpaper fabrics

Estimating costs involved and negotiating prices





Requirements

AQF Certificate IV or AQF Certificate III relevant qualifications

Relevant experience and skillset to perform aforementioned duties

At least 2 years’ experience in a commercial painting role in the painting and decorating industry

Must have construction induction card

Good understanding of colour theory and various finish types

Physical dexterity to climb ladders, carry heavy equipment and to stand for long periods of time

Additional tickets, EWP and relevant licenses will be looked upon favourably

Have at least one contactable work referee

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

• Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
• A curiosity for understanding of customers’ business strategy and alignment to service value.
• Sound understanding of technical concepts and frameworks.
• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience of contract, commercial and financial concepts. .
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

• A passion for delivering great service to customers.
• Excellent customer relationship building and management skills with strong influencing and persuasive ability.
• Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
• Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
• Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• Strong financial management skills.
• Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
• Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
• To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme

Field Service MechanicPump and Power Melbourne Largest family-owned equipment hire company in ANZ great employee benefits Culture is our secret sauce-family, innovation, customer service, down to earth Ongoing training & career development opportunities  $74,237 base super Profit Share  Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome!Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs!About the role The Field Service Maintenance Mechanic role exists primarily within the Distribution Centre and reports to the Service Manager. The purpose of the Maintenance Mechanic position is to provide customers with an exceptional level of service through maintenance/repair of a range of diesel and petrol powered equipment to exacting standards.This is a permanent, full time position, based in our Pump and Power branch in Port Melbourne.This role requires you to: Repair and maintain vehicles and related equipment to required standards so as to ensure our customers receive reliable and fit-for-purpose plant and equipment. Detecting and diagnosing mechanical and electrical faults in engines and parts Dismantling and removing engine assemblies, transmissions, steering mechanisms and other components, and checking parts Repairing and replacing worn and defective parts, reassembling mechanical components, and referring to service manuals as needed Performing scheduled maintenance services, such as oil changes, lubrications and engine tune-ups, to achieve smoother running of vehicles and ensure compliance with pollution regulations Reassembling engines and parts after repair Testing and adjusting mechanical parts after being repaired to comply with company standards and customer expectations of performance Diagnosing and testing parts with the assistance of computers Perform servicing maintenance on the customer site as required, and documentation to render equipment serviceable in accordance with Kennards “Ready for Hire” Quality Operational Management (QOM) standards.About you: You are trade qualified as a light vehicle mechanic or diesel fitter, with experience on mobile plant or similar A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes. Time management skills including the ability to plan and reschedule in accordance with changes in priorities. A manual Driver’s…

Click here to view more detail / apply for Field Service Mechanic

Porsche Centre Melbourne, one of Australia’s most exclusive dealerships, is currently recruiting Service Technicians to join our Workshop team, based in Collingwood. With a unique mix of retail, pre-delivery, classic restoration and motorsport operations, this is a workshop like no other.

As part of a dedicated team, you will be responsible for repairs and servicing of motor vehicle engines, helping to meet the expectations of the most discerning customers, while assisting the dealership exceed its customer satisfaction. Successful candidates will be provided with ongoing manufacturer factory training and genuine opportunity for growth and advancement. The ideal applicant will also have a strong and distinguished background in the luxury automotive industry.

Essential Applicant Criteria
• Fully qualified Automotive Technician
• Strength in electrical diagnosis and repairs
• Conscientious and motivated, with an eye for detail
• Excellent attention to detail and commitment to producing quality work
• Ability to work in a fast paced environment
• Previous Porsche experience highly regarded

Remuneration
The salary band for this role is approximately $65,000 to $75,000 gross per annum, plus 11% superannuation, tooling allowance as per the Award and commission structure.

If you're looking for a challenging and rewarding career, enjoy working within a team of professionals and pride yourself on the highest level of customer service, then please submit your resume.

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We are I-CAR certified and are an approved Subaru Australia Repairer.We offer and promote a positive working environment, where you can thrive and become part of a team for the long term with access to the latest in automotive technology. We have ample onsite staff parking and our regular fortnightly staff lunch are a staple.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team at Stanleys Body Works, BraybrookWe are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday. 40 hours per weekApply or call us today on (03) 9311 7588 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs  Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. You will be required to come into the office this permanent full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

We encourage graduates/School leavers to apply. Full on-the-job training will be provided to the right candidates.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Port Melbourne
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support colleagues
• Professional, reliable, and punctual.
• Working from office Monday to Friday

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Sydney Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS. Businesses are turning to Vertice to gain visibility and savings on their SaaS stack, taking advantage of pricing insights, trend data, smart dashboards and expert negotiators.

Founded by two brothers, Roy and Eldar Tuvey, with a successful history of building SaaS startups, Vertice has already become one of the fastest growing vendors in the market having raised $26million in our Series A funding.

We’re well positioned to achieve our mission but we need the right people to ensure it happens. We’re looking to scale quickly but responsibly as we embark on an exciting new stage of growth. Headquartered in London, you’ll be joining a global company and working across talented cross-functional teams to drive innovation and make a significant impact. 

Your role at Vertice

As a Vertice Customer Success Manager, you’ll be focusing on delivering amazing service to our customers across the APAC region so they achieve great value from our products. You’ll be a key member of our post-sales team, acting as the face of Vertice for our customers but also working with all areas of the business to ensure the customer’s aims are achieved so we hit our revenue and retention targets. As a customer champion, it’s critical you provide feedback promptly to support business development, but also promote product usage to our users. We have customers across the region, and we like to meet them in person where possible, so some travel will be required. 

Responsibilities:

• Oversee the entire customer lifecycle, from initial onboarding to renewal and beyond.
• Cultivate and maintain strong customer relationships, acting as the primary point of contact.
• Collaborate effectively with cross-functional teams, particularly the purchasing function.
• Employ a consultative approach to understand each customer's unique needs and challenges.
• Gather and analyze customer feedback to identify opportunities for improvement.
• Lead compelling business and ROI reviews, demonstrating the value of Vertice solutions.
• Develop and execute strategies to expand customer relationships and increase revenue.
• Champion the adoption of Vertice software across various stakeholder groups.
• Proactively identify and address potential customer issues or concerns.

Demonstrated track record or success: 

• A proven history of consistently exceeding quota and net revenue retention goals.

Experience in SaaS and/or Startup Environments: 

• Experience working in a fast-paced, dynamic SaaS company or startup environment.
• Familiarity with the SaaS sales cycle and the ability to navigate complex sales processes.

Exceptional Communication and Listening Skills:

• Ability to communicate effectively and confidently in both written and verbal forms.
• Exceptional presentation skills with the ability to deliver compelling QBRs to senior customer stakeholders.
• Active listening skills and the ability to build rapport with customers at all levels, including C-suite executives.

Passion for Customer Success:

• A commitment to going the extra mile to ensure customer satisfaction and success.

Project Management Expertise:

• Proven project management skills with the ability to manage stakeholder expectations.
• A strong understanding of project methodologies and the ability to execute projects effectively.
• The ability to prioritize tasks, meet deadlines, and ensure that all key objectives are met.

Resourcefulness and Creativity:

• The ability to think outside the box and find creative solutions to challenges.
• A willingness to take initiative and build new playbooks when needed.

Global Team Collaboration:

• Comfort working in a global team environment and across different time zones.
• Ability to communicate effectively with colleagues from diverse backgrounds and cultures.
• Willingness to participate in global calls and attend events and conferences when required.

Things we like to see:

Financial Acumen, Procurement Knowledge and Software Expertise:

• Comfort discussing revenue metrics, financial planning, and the financial impact of software solutions.
• Experience of a procurement function
• Ability to articulate the value proposition of software products and services in a clear and concise manner.

Collaborative and Respectful Approach:

• Demonstrates humility, kindness, and respect in all interactions with colleagues, customers, and partners.
• Values diverse perspectives and fosters a culture of open communication and continuous learning.

Entrepreneurial Spirit and Growth Mindset:

• Possesses an eager and enthusiastic attitude towards embarking on new challenges and pursuing ambitious goals.

Data-Driven Problem-Solving:

• Effectively analyzes and interprets data to identify trends, patterns, and insights.
• Thinks creatively to solve problems using data-driven approaches.

Onside is a dynamic and fast-growing Agri-tech SaaS business with a vision to power the world's biosecurity. Currently in the scale-up phase, expanding rapidly and thinking globally, our team and high-performance culture reflect the business. Offering an innovative workplace where our team lives and breathes Onside's standards and rituals.

As the Customer Success Director, you will lead a high-performing Customer Success team to deliver customer satisfaction, engagement and retention. You'll drive value for our customers by harnessing a culture of exceptional customer support and partnership, within a scalable, repeatable onboarding, activation and retention model.

Responsibilities

• Lead the customer success team, setting objectives, coaching, and fostering culture of innovation and customer centricity
• Develop and implement a customer success strategy to drive adoption, engagement, retention, and satisfaction
• Support the management of key accounts, acting as trusted advisor and fostering long-term relationships
• Collaborate with cross-functional teams to ensure customer success is embedded throughout the business
• Identify opportunities for process improvements and optimisations to enhance customer success team efficiency and customer experience
• Monitor customer health and usage data to identify trends, risks, and proactive engagement
• Develop and deliver success metrics, reports, and dashboards to track performance and drive decision-making, owning the retention forecast for reporting to the Leadership team and Board
• Be the voice of the customer internally, and advocate for customer needs in relation to product developments and industry changes

• Proven senior SaaS leadership experience in customer success, driving customer retention through demonstrated practices of reducing churn and contraction and delivering strong NPS
• Experience defining and implementing a scalable customer experience strategy from early stages
• A strong background in scaling and leading high-performing Customer Success teams
• Exceptional communication and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholders
• Analytical and digital-first mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of initiatives

We're expanding in every direction – think new places, teammates, and knowledge. So, when you join us, you'll dive into all sorts of exciting experiences and grow your career. Our dog-friendly office in the heart of Richmond is buzzing with a high-performing team working together to solve problems to achieve a common goal - to connect rural communities.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
Our Service Dsk is a 24/7 operation. These roles are for our afterhours team Monday to Sunday 8pm to 6:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self-starters who are motivated to kick-start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

WHAT YOU WILL BE DOING:

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

IT & Telecomms Help Desk / Support Melbourne Permanent / Full Time Unique Melbourne based Biotechnology company with a global presence. Help support further enhancement of the IT infrastructure environment. Exciting role where you can grow/create your own footprint within the company. The Company:Attribute Group are proud to partner with a Melbourne based Biotechnology company that deliver a multitude of solutions across laboratory and vaccine landscape. They are a part of a global organisation which is looking to grow further both in Australia and Overseas. They are now looking to bring on board a IT Support Officer L1 and L2 to join the team and further advance the service engagement throughout the business. The Role: A IT Support Officer L1 and L2 is required to join this progressive company to help manage technical infrastructure and provide services in support to the various business groups in accordance with the values and strategic objectives. Administer and maintain the IT infrastructure components at level 1 and 2 with adherence to industry best practice and relevant regulatory guidelines. Administer Microsoft O365 services. Support and administer Windows Server, Virtualisation and Backup environments. Administer Active Directory and Azure AD. Help maintain policies, procedures and associated training plans. Experience Required Experience with Windows Operating Environment (Windows 7, 10, Server 2012, 2016) and Microsoft O365 Experience in Cloud Infrastructure, including Microsoft O365, Exchange Online & SharePoint.  Working technical knowledge of current systems software, protocols, and standards, Active Directory, SCCM. Working knowledge of Virtualisation either via VMware or equivalent plus expert experience in managing and maintaining Windows-based server environments, including hybrid VM and Azure infrastructure. Overall having strong knowledge of systems and networking software, hardware, and networking protocols. Please apply Immediately for review.

Click here to view more detail / apply for IT Support Officer Level 1 and 2

At Woollards Auto Body Works, we are a strong, close knit team of 19 that work together to provide the highest quality repairs for our customers. Our facility provides stable work opportunities for our staff and a positive work environment, along with ample staff parking. We are easy to reach, located within minutes of the city centre.We offer permanent, full-time opportunities.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team.We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday.Apply or call us today on  (03) 5821 3914 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs  Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

About the role We have an exciting opportunity for a hybrid role as a Customer Service Officer/Operator at our ARC Traralgon Branch. In this varied role, you will be responsible for the customer service and internal sales function of the branch in addition to supporting on the operational floor preparing loads, loading trucks and undertaking warehouse duties. Responsibilities include: Customer enquiries and sales, over the phone, email and at the front counter Sales data entry, general invoicing, administration, purchasing and inventory control Coordinating logistics - transport and deliveries Storeperson duties: picking and packing, loading and unloading Operating bending and cutting machinery Operation of overhead crane to load and unload fleet and customer vehicles Championing safety procedures to the highest standard This role is rostered Monday to Friday 7.30 am – 4 pm.   About your experience We are looking for someone who is customer service focused, has high attention to detail and thrives working in a fast-paced friendly environment.  You will also have: Experience in a similar phone-based customer service role  Excellent verbal and written communication skills An individual who is solutions-focused and who seeks to take ownership and be accountable. Outgoing attitude with a customer-friendly focus Experienced Operator or someone eager to learn Experience in using a gantry crane. About our team The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing products nationally. ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world. Next steps Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. Apply today. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Click here to view more detail / apply for Customer Service Officer / Operator - Traralgon

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking an entry level Service Desk Analyst to join the newly established Service Desk team. The Service Desk Analyst will be responsible for providing first-level technical support to our internal staff. This includes troubleshooting and resolving hardware and software issues, providing user training and documenting technical issues. The ideal candidate will have a strong customer service orientation and a passion for technology. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Analyst you will be responsible for:

• Working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Entry level experience in Technology (Up to 1 year experience).
• Degree and/or related qualification in Information Technology or Information Systems.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're seeking a customer focused Service Desk Analyst, who’s ready to step into the role of Service Desk Team Lead, to join the newly established Service Desk team. The ideal candidate will possess a proven track record of technical expertise, exceptional customer service skills, and a demonstrated ability to lead and motivate a team. As a Service Desk Team Lead, you will play a pivotal role in ensuring the efficient and effective delivery of IT support service to our internal staff while being mentored by the IT Operations Manager as you begin your career in IT leadership. Due to the team requirements, it is essential to work in our head office in Sydney CBD one day per week.

As our Service Desk Team Lead you will be responsible for:

• Lead and manage the Service Desk team, providing guidance and mentorship
• Oversee the day-to-day operations of the Service Desk, ensuring adherence to established processes and procedures
• Implement and maintain internal and external knowledge base articles, working closely with our IT Operations team.
• Procurement and management of hardware & peripherals (laptops, mice, monitors, headsets).
• Issuing swipe cards for our Sydney Head Office.
• Managing application provisioning for all cross functional tools such as Slack, Google Workspace, Okta.
• Managing virtual communication tools such as Zoom, Slack, GoogleMeet.
• The remote management of company technology via security software.
• Troubleshooting hardware and software issues on MacOS, iOS, Windows and Android.
• Troubleshooting IT issues across the entire Employment Hero business.
• Working within data protection compliance with ISO27001.
• Participating as a project resource for IT Operation initiatives.

What will you bring

• Degree and/or related qualification in Information Technology or Information Systems.
• Entry level leadership experience - 1-2 years Service Desk experience.
• Ability to work in a busy, fast-paced environment.
• A keen eye for details with a strong work ethic and willingness to learn.
• Strong communication, presentation and listening skills.
• Be willing to go the extra mile to make our team experience memorable.
• Exceptional organisational and time management skills.
• The ability to take direction and also work autonomously.
• Comfortable with Windows and Mac administration.
• Ability to prioritise and manage multiple tasks simultaneously.
• Ability to lead, motivate and mentor a team.
• Excellent communication and interpersonal skills.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.