Total 3,934 Customer Service job vacancies in Melbourne & Sydney

Nine is seeking multiple Customer Service Representatives for full-time permanent and max-term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.

Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.

This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. 

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. 

Note: The start date for this position will be 29 October 2024.

Key Responsibilities:

• Deliver world-class frontline customer service that meets or exceeds customer experience targets.
• Manage customer interactions via phone, email, live chat, and web forms.
• Participate in mandatory in-office sessions during induction.

As our Regional Customer Service and Security Manager you’ll provide effective management of assigned Customer Service & Security teams, maximising performance and ensuring the highest standards of customer satisfaction are achieved.

You’ll be responsible for ensuring consistent processes, standards, and customer delivery across the NEXTDC facilities in their assigned locations.  You’ll also act as an escalation point for all customer or security matters relating to the team and facility, modelling the view that “Customer First” is embodied in everything we do.

Customer Focus

• Ensure that all customer interactions are timely, courteous, and professional.
• Provide accurate advice, guidance and communication on service requests and incidents to NEXTDC customers and management.
• Work with NEXTDC Facilities, Customer Success, and Customer Solutions   teams around the country to deliver a seamless customer experience.
• Take ownership of complex or difficult service delivery issues and escalations, for both customers and internal matters, and ensure they are brought to a prompt and satisfactory resolution.

People Management

• Provide leadership, support and mentoring to all Customer Service and Security team members
• Provide line management for assigned Customer Service & Security Team Leaders, including:
• Conducting regular 1-on-1s
• Providing timely, constructive feedback
• Managing performance
• Supporting staff development plans and organising any training as required
• Manage the recruitment process for all required team members in the region, including liaising with People & Culture, conducting interviews, and making hiring decisions.

As our casual Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have opportunities for experienced customer centric individuals to join us on a Casual basis with the potential to work across our Melbourne site. Work the hours that work for you! 

• Working location: Port Melbourne, Tullamarine, West Footscray
• Working hours:15-25 hours/week, preferably with a minimum 3 working days of availability

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 
• Work with internal teams around the country to deliver a seamless customer experience. 
• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 
• Assist with coordination of customer and company events and activities at facility. 
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 
• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  

We are currently looking for a Trades or Technical individual to join us in the role of Data Centre Technician working within our facilities team operating on a 24/7 basis.

This is a fixed term role in our Artarmon facility.

Within this entry-level role, we will provide full on-the-job training to bring you up to speed on all aspects of data center facility management and critical infrastructure, including Cooling, Electrical, Cabling Infrastructure, Building Monitoring, and Fire systems.

With opportunities based in Macquarie Park and at Artarmon, the purpose of this role is to support the Facility Management team with the day-to-day operations of the data centre, by providing high quality & efficient technical maintenance and customer service.

The successful candidate will be required to work a 4 – 5 – 5 rotating shift roster with day shifts from 7am - 7pm and night shifts from 7pm - 7am.

Key Responsibilities include:

• Delivery of cabling needs, electrical and data, to customer racks and areas
• Attend to Remote Hands requests
• Assist with vendor management for maintenance of all core electrical and mechanical systems
• Ensure that facility problems are identified and resolved in a timely manner
• Monitor building management / monitoring systems 24/7, and quickly and effectively escalate issues internally or to vendors as relevant
• Ensure all visitors and contractors adhere to NEXTDC facility rules.
• Manual handling

From time to time, during shifts there may be travel between sites as required.