Total 1,294 Manager level Customer Service job vacancies

Posted: 25/10/


08/11/

Job Type: Permanent - Full Time

Location: Melbourne - Carlton

Job Category: Health Services


About us
The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community. Join a national organisation standing with Australia to help cure and conquer every blood cancer with care. Together were attacking every blood cancer, from every direction, in every way we can. Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well.

Job Description

Are you a

... Click here to view more detail / apply for Supportive Care Case Manager ? Melbourne

Ozcare is looking for a new Care Manager Lead - to support the Care Manager team to develop and grow their Home Care Package business within their branch. 
Your Role

Reporting to the Branch Manager, you'll be responsible for providing leadership to a dedicated Care Manager team in the planning, managing and leading client care and support across a range of programs. You'll also play a key role in co-ordinating the involvement of Ozcare's multi-disciplinary teams and other services to support effective care. You will play a pivotal role in ensuring consistency in governance and compliance, while driving service growth.
As a Care Manager Lead you will:

Manage and co-ordinate care services to ensure the highest standards of care
Develop and implement care plans tailored to individual client needs
Liaise with clients, families, and healthcare professionals to ensure comprehensive care
Foster strong
... Click here to view more detail / apply for Care Manager Lead? ? Community Care ? Fraser Coast

Company Culture
Working with an organisation who value community engagement & wellness of all residents and their staff members. Offering opportunities to further develop your career with access to financial support with training programs & internal development into leadership.
Opportunities available for clinical leaders who are ready for a step up or open for a change, other roles available within the region include: Registered Nurses & Clinical Care Coordinators! Reach out for more information.
About the Role:
As a Clinical Manager you will be working collaboratively within the leadership team within this medium aged care service within a beautiful location in Hobart.
You will thrive leading your team, providing them with the motivation & continuous development required to be able to perform their duties, whilst ensuring every residents clinical care needs are met & maintained in line with care planning & industry
... Click here to view more detail / apply for Clinical Care Manager

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 - $77,000.00 ???????(gross)
FOM, Operations & Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $73,359.00 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $73,359.00 - $85,000.00 (gross) based on experience and qualifications

Steamatic is Australia’s longest established and largest restoration Company with over 35 locations throughout Australia and growing each year. We have available work Nationwide in Metropolitan and Regional areas.

We are now looking to recruit Customer Service – Team Leader to join and work with our dedicated service team on a full-time and permanent basis.

Purpose of the Role
Responsible for the overseeing performance and coordinating the day-to-day activities and output of the National Customer Success team.
Managing workload allocations, staffing and resourcing requirements, team training and development, performance management (together with the Project Operations Coordinator), KPI / Scorecard performance, compliance, and delivery.
Accountable for championing the customer agenda and customer culture within their respective locations and effectively leading their team to continuously improve business and customer outcomes.

This role serves as a senior point of contact with technical claims management expertise and excellence in customer experience.

KEY RESULT AREA includes but are not limited to:

Leadership / Performance
Lead, inspire and coach the extended team to ensure the continual growth of the business.
Consistent growth training of the entire team.
Leading the team with a strong outlook whilst displaying the qualities they should aspire to possess.
Coach and manage KPI’s, team and individual performance, delivering results, driving claim completion, profitability and overall accountability in their role.

Customer
Lead the Customer Success team members to create customer connections that are based on core principles of efficiency, proactive engagement, considerate, quality and success. Ensure service delivery that is consistent yet personalised by considering the customers personal circumstances, or vulnerabilities.
Influence the design, development and execution of end-to-end customer success and claims management frameworks to optimise outcomes and connections with customers.

People
Achieve operational excellence and high-performance culture through creating a culture of engaged people who are fully committed to the vision and values of Steamatic and Customer Success.
Be responsible for creating connection with the team to exceed Customer Success objectives and those of the overall Steamatic Group

Stakeholders
Ensure familiarity with customer procedures and expected outcomes, and completion through diligent actioning of requests, and prioritisation as needed to ensure key KPI’s are met and exceeded.
Able to engage with insurance claims management administration staff in a highly personal and professional manner, demonstrating Johns Lyng dedication to ‘Best in Class’ service.

Reporting / Oversight
Continual review of all teams ensuring ROI, utilisation, resourcing and KPI performance to deliver strong customer success and profitable growth outcomes.
Ensure regular Client Updates are provided and all Insurers / Adjusters / Brokers / Managers etc are updated and content.

Sales Research and Support
Analyse the needs of the customers and identify the areas where the services can be improved.
Contribute to the total effectiveness of the respective business, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.

Health & Safety
Promote, maintain, and drive the successful execution of all OH&S standards, practices, and systems.
Be relentless in challenging yourself and every member of the team to ensure safe working conditions in every instance and compliance to all legal mandates.
Ensure you are always kept up to date with the most recent WHS policies and that all company HS&E policies are adhered to by all workplace participants, contractors and suppliers.

QUALIFICATIONS & PRE-REQUISITES
Relevant industry background and experience essential min 3 years.
Previous experience Senior Claims / Customer Service role.
IT savvy competent in the use various business systems and tools including MS office suite.
High level EQ & IQ.
Must be available to travel and perform duties outside of normal business hours as position reasonably requires and during events and catastrophes.
Must hold a full current driver’s licence at all times.
Must provide clear National Police check results as required.
May be required to hold current WWCC.
Must hold or complete required IICRC and other training as deemed necessary for the role

If you meet the above criteria and would like to be considered for this position, please apply now!

Salary: Guaranteed minimum annual earnings of $76,284

We're on the lookout for a vibrant and driven Centre Manager to lead the charge at a stunning Bendigo centre, where passion meets purpose! If youre someone who thrives on people leadership, loves building strong relationships, and has a keen eye for business development, this role is calling you! ...


We're on the lookout for a vibrant and driven Centre Manager to lead the charge at a stunning Bendigo centre, where passion meets purpose! If youre someone who thrives on people leadership, loves building strong relationships, and has a keen eye for business development, this role is calling you!

What Youll Be Doing (And Loving!):

Leading a strong team: Youll mentor, guide, and support a group of dedicated educators, helping them grow and shine in their roles.
Building Strong Connections: Use your interpersonal skills to create warm and trusting relationships with

... Click here to view more detail / apply for Centre Manager

Journey Early Learning In partnership with your Centre Leadership Team, you will lead your team on the path to Exceeding through your practices and partnerships. In return, you will be joining a company that recognises you and your experience and empowers you in your new role. We are genuinely committed to investing in our people. We will offer you the tools, training and support needed in your new role. In your new role, you will be the Centre Manager at Journey Early Learning Ocean Grove Geelong (Victoria) This is a full-time opportunity and we welcome applicants that are seeking sponsorship (subclass 482 visa) Benefits 80% off Childcare Discounts  Anniversary Gifts to recognise you  Paid Birthday Leave  Access to visible leaders and founders  Mental Health First Aid  Employee Assistance Program  Opportunities to participate in targeted professional learning  Emerging leadership opportunities for growth and career development  Immediate access to our learning portal, Journey Academy  High-quality resources and environments  Core values that we live and breathe  Task & Responsibilities Bringing the Journey Values of connection, communication and consideration to life and reflecting this in everyday practice.  Ability to adhere to Journey’s child safe policy and code of conduct  Managing your centre’s performance in partnership with your Centre Performance Manager  Working collaboratively with the enrolments team to ensure that all enquires are addressed appropriately and positively.  Developing and maintaining strong, respectful, and reciprocal relationships with all families to ensure they feel a sense of belonging and connection to the centre.  Developing strong community relationships and in turn, a strong community profile    Ensuring that your centre always demonstrates exceeding levels of practice as outlined in the National Quality Standard.  Qualification & Experience ACECQA approved and recognised Diploma or Advanced Diploma qualification  A minimum of two years of full time experience in a similar role Either Full Working Rights in Australia or eligibility to be sponsored (subclass 482 visa)  Approved State Specific Working with Children Check and Verification  About Company At Journey Early Learning, we aim to create a safe, secure, homely environment where everyone feels welcome. Our future is one filled with endless possibilities and growth opportunities, and together, we’ve developed an educational approach that is inspiring, stimulating and encouraging. When it comes to early learning, our educators have a vital role to play. Journey educators are passionate, considerate, educated, inspirational and welcoming. Our educators understand that learning is a journey and enjoy developing deeper connections with children, families, and the wider community. Salary: $96400-97000 Job Publish: 24-10-2024 Job Expire: 23-11-2024 Please click to View more detail / apply .

04th October,
Join our team at Patterson Cheney Trucks, recognised as the Isuzu Trucks Dealer of Excellence and AIA Automotive Employer of the Year for /.    Due to an internal promotion, we seek a dedicated, experienced individual to fill the Truck Dealership Assistant Service Manager position.    About the Role: As the Truck Dealership Assistant Service Manager, you will play a vital role in supporting the Service Manager and ensuring the smooth operations of our service department. Key responsibilities include:

Overseeing day-to-day service operations
Upholding Patterson Cheney's exceptional service standards
Identifying opportunities for continuous improvement
Ensuring customer satisfaction and maximising sales
Collaborating with the parts department
Handling customer inquiries and complaints with professionalism
Maintaining accurate service records
Implementing and maintaining department policies and procedures
Staying informed on industry trends in truck maintenance and repair
  
About
... Click here to view more detail / apply for Dealership Truck Assistant Service Manager

Discover your exciting and rewarding career with US!
Engaging, positive, inclusive and caring culture
Permanent Full-time Position (Week days)
Lower Templestowe Vic
$80,000 AUD to $90,000 AUD annual base salary plus superannuation

Menarock LIFE Aged Care Services is one of Australia's most trusted and respected providers of residential aged care. With 12 facilities located across Victoria, Tasmania and Southern New South Wales, Menarock LIFE's vision is to provide excellent care and quality lifestyle for our residents by creating an environment of continuous improvement whilst ensuring our team of highly skilled and engaged staff are well supported with ongoing development opportunities and empowered leadership.

Seeking a highly motivated, energetic, enthusiastic and positive administrative management specialist with a 'can do' attitude and advanced computer literacy to be the friendly and welcoming face of our home.

About the role:
The Administration Manager Emmavale position is responsible for planning, organising, directing, controlling and coordinating the overall administration of the Lower Templestowe Residential Aged Care Facility (Emmavale). The Emmavale portfolio includes financial, payroll, Workcover, return to work, rostering, human resources, client services/occupancy and general residential administration activities.

The position provides high-quality administration service and a supportive reception function at the facility to support staff, residents, resident family members and other visitors to the site.

A key position outcome is to maintain high-quality systems, policies and procedures which are effective, efficient, and practical and are consistent with the strategic direction of Emmavale.

In addition, the incumbent may be required to undertake duties at other sites on a temporary relief basis as required and / or undertake relevant projects under the direction of the Residential Manager or Group Manager Operations.

The position may require the incumbent to travel to facilities within the Menarock Group to deliver upon the position outcomes.

About you:
Training / Qualifications
Tertiary qualifications in business administration management or related discipline (Masters level is strongly preferred).

Essential Skills and Experience
At least two years’ experience in a business administration management role with demonstrated broad knowledge of various administration activities including finance, payroll, RTW, WHS and rostering (essential to be within a residential aged care facility)
Demonstrated knowledge and experience in OHS, and Injury Management/ Return to Work including the ability to implement, maintain and monitor relevant systems.
Demonstrated knowledge of and skills in relevant legislation.
Demonstrated high level research and analytical skills.
Demonstrated ability to manage multiple tasks and to meet stringent timeframes in a complex and fast paced environment.
Excellent leadership skills with the ability to influence and provide guidance to key stakeholders at all levels of the organisation.
Excellent interpersonal and communication skills,
High level administration and customer service skills.
Strong attention to detail.
Knowledge and experience in Accounting, Payroll and Microsoft Office Packages with a high level of competency.

Personal Attributes
Ability to provide advice, develop options, problem solve, analyse risks, make decisions, solve problems.
Ability to work independently with minimal supervision and as part of a team.
Ability to develop and foster positive working relationships.
Ability to take initiative and drive for results.
Takes pride in delivering a high standard of work.
Self-motivated and keen to learn and develop professionally.
Flexible attitude and a hands on approach

Why join the Menarock Family?
Working with an engaged, energetic and positive team of staff and volunteers
Working in a trusted, values based and inclusive culture focused on quality of care, safety and growth
Ongoing learning and development opportunities
Real career pathways to advance within the company
If you are ready for the next step in your career where you are empowered to make a positive difference in the lives of our residents we would love to hear from you. Please submit your current resume and a one page cover letter clearly outlining how you meet the position requirements.

Application closing date: 22 November 2024

An NDIS Check and COVID triple vaccination are conditions of employment.

Menarock LIFE is an equal opportunity employer and proudly embraces a culture of diversity, inclusion and equity.

Why join us at SCC?
We have a long history of providing exceptional care that empowers older people to live a full life.  As a not-for-profit aged care provider, were able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.  When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
The Roles - we are currently recruiting for two full-time opportunities reporting into the Head of Retirement Living & Home Care.  We are excited to explore applications from applicants that have proven experience in running a business, or business unit or from a property management background from the Aged Care sector.

Area Manager for Central Coast based in Bateau Bay and Caves Beach.
Area Manager for North Coast based in either
... Click here to view more detail / apply for Area Manager ? Retirement Living and Home Care

Job Number: 







Location:  Adelaide, AU











About John Holland


At John Holland, our purpose is simple we transform lives with everything we do.
Weve always known that infrastructure is about people our customers, our employees, and the communities in which we work every day.
Thats our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.
Be part of the team thats up for the challenge of transforming lives for good.




About IT at John Holland


Were at the forefront of AI in construction and are







... Click here to view more detail / apply for EOI ? IT Support Team Leaders & Technicians

We're on the lookout for a vibrant and driven Centre Manager to lead the charge at a stunning Bendigo centre, where passion meets purpose! If you're someone who thrives on people leadership, loves building strong relationships, and has a keen eye for business development, this role is calling you!

What You'll Be Doing (And Loving!):

Leading a strong team: You'll mentor, guide, and support a group of dedicated educators, helping them grow and shine in their roles.
Building Strong Connections: Use your interpersonal skills to create warm and trusting relationships with families, children, and your team.
Manage the centre's operations, ensuring financial success and delivering an exceptional service. Your innovative ideas will help the centre grow and flourish.
Shaping the Future: You'll be at the heart of creating an incredible learning environment where children thrive, and everyone is excited to be a part of.


You'll love working with us:

Remuniration package $95,000 - $110,000 + 11.5% Superannuation per annum.
Exciting relocation package available to help you start your new adventure!
Supportive, fun, motivated and inclusive team environment.
Ongoing professional development - we believe in YOU and your growth.
The chance to make a real difference in the lives of children, families, and your team.
Flexible commencement date - we'll work with your schedule!


What You'll Bring:

Diploma of Early Childhood Education & Care ACECQA recognised or higher qualification
CPR, first aid, asthma & anaphylaxis certificate
Working With Children's Check
Clear Police Check


Randstad Education is committed to the safety of children and we have a zero tolerance approach to all forms of child abuse or neglect.

If this sounds like the perfect next step in your career, we'd like to hear from you! Apply Today! Send your resume and cover letter to me [email protected] or call me 0437 646 437 . We can't wait to meet you! Please click here to apply.

Posted: 03/10/


04/11/

Job Type: Permanent - Full Time

Location: NSW - South Granville

Job Category: Asset Management Services (AMS)



Full-time, permanent
Based in South Granville with ad-hoc travel to site
Join an industry leader who is supporting Australia move towards a cleaner energy future
Establish CPP's maintenance service team in NSW


Job Description

Who are Consolidated Power Projects (CPP)? 
As a member of the Quanta Services Group, a Fortune 300 company, Consolidated Power Projects Australia (CPP) stands as a leader in high-voltage power solutions. We specialise in the renewable energy sector, excelling in the design, construction, commissioning, and maintenance of high-voltage infrastructure, including transmission substations, wind farms, solar farms, and battery storage systems. With over 650 employees and offices in Adelaide,

... Click here to view more detail / apply for Service Manager

 

The Senior Manager NTSU (National Technical Support Unit) is accountable for the delivery of the NTSU strategy, in line with the Charter and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a group of all the national motoring clubs around Australia eg. RACV, NRMA, RACQ, RAA.  

 

The position reports into the NRMA and demands a high level of strategic, commercial and people leadership skills, as well as influencing capability, attention to detail and a desire to drive continuous improvement through research and development programs.  

Within this context, the Senior Manager NTSU will manage a team of three, foster strong relationship across market leading vehicle OEM’s and other key bodies across the Automotive Industry, with a mandate to ensure that Roadside Patrols and Towing have access to the latest technical information. 
 

What You'll Bring 

• Leadership, ability to coach/mentor and develop, lead multiple insource/outsource teams, manage performance and achieve goals. Training experience beneficial but not essential 
• Pragmatic in approach to activity and delivers real world solutions 
• Tertiary qualifications in management, business, finance or a related discipline 
• Resilient by nature and ability to effectively lead through a transformational landscape  
• Extensive experience in senior management within a customer service environment 
• Business/commercial acumen combined with highly developed financial and business skills 
• Exceptional and accurate data analytical skills combined with the ability to think strategically 
• Excellent interpersonal skills to work with executives, resolve differences and facilitate decision making 
• A strategic thinker, with high level communication skills 

 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

  

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

  

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

 

You are ambitious
We value career progression
Together we can help drive sustainable growth for our clients

See yourself in our team
Our Third Party Banking colleagues are the face of Bankwest and spend their day working directly with our third parties to help our customers achieve their financial goals. Recognised by their smiles and enthusiasm, they have a genuine passion for living the Bankwest values, delivering exceptional customer service and building long-lasting relationships.
Do work that matters
In Third Party Banking we view growing business and managing risk as equally important. This focus allows us to deliver the best possible customer outcomes, whilst making a significant contribution to the success of Bankwest.
As a Broker Support Manager you will work within the Third Party Broker Distribution Team, closely with the Broker Development Manager and State Manager to build, develop and ... Click here to view more detail / apply for Broker Support Manager

Our client, a leading business experiencing significant growth in Australia, specialises in Share Broking, Advisory, and Fintech Investment platforms. We are currently seeking a Sales, Service & Compliance Manager to ensure high standards of sales effectiveness, service quality, and compliance across the organisation.
You will:

Provide in-depth coaching and training for sales and service teams to enhance performance, including live monitoring and real-time feedback.
Review and audit sales processes for compliance with regulations, offering performance feedback.
Manage and implement AFSL compliance requirements, developing policies to meet monitoring and supervision obligations.
Lead compliance reviews, risk assessments, and change management initiatives in response to regulatory changes.
Design and deliver tailored compliance and product training programs to ensure team members are informed and compliant.
Identify performance trends and implement corrective actions to improve service quality and compliance.
Facilitate the transition of new hires from training to operational roles, ensuring smooth onboarding.
Collaborate with internal teams to refine sales scripts, workflows, and training materials for optimal customer interactions.
Organise sales incentive programs to drive peak performance.
Stay updated on products, guidelines, and procedures, ensuring compliance within the contact centre and broader operations.
Liaise with internal and external stakeholders, including regulators, to uphold compliance standards.
Contribute to continuous improvement in training and operational practices for enhanced efficiency.

We are looking for:

Minimum of 5 years' experience in a similar role within a call centre or financial services environment, with a strong focus on sales enablement, training, quality, and compliance.
Tertiary education in Law, Commerce, Finance, Economics, or Business preferred; RG146 accreditation is beneficial.
Proven experience in managing compliance within financial services, with a solid understanding of AFSL Compliance Management for both retail and wholesale clients.
Strong leadership and people management skills with the ability to provide impactful coaching and feedback.
Excellent problem-solving, organisational, and multitasking abilities.
Proficiency in MS Office Suite and experience with quality monitoring data management systems.
Strong verbal and written communication skills, with the ability to engage effectively with various stakeholders.

This is an exciting opportunity to make an impact and work in a fast paced enviroment where you will learn and grow. If you are looking for career growth, this is for you!
Apply today, outlining WHY you meet the above. Want to know more? Call Kate on 0419 755 433.


At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at [email protected] or visit hoban.com.au/adjustments for additional contact details. Please click here to apply.

Join a globally recognised business and work out of our  Brisbane  office. Your role is to deliver exceptional account management expertise to one of our global key customers in mining; an international icon in the resources sector.
Bridgestone Mining Solutions Australia (BMSA)  is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.
Our  OTR (Off The Road) Tyres  are manufactured specifically to customer requirements selecting from  BMSAs  broad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load and operating variables. Bridgestone tyres are supported by a range of products and services including iTrack tyre pressure and temperature monitoring as well as wheel/rim supply and repair.
Our mission:  Serving Society with Superior Quality
To support our mission, we
... Click here to view more detail / apply for Key Account Manager | Global Mining Customer | Base Sup FMCV

Posted: 03/10/


08/11/

Job Type: Permanent - Full Time

Location: Roma

Job Category: Management,The Brown and Hurley Group,Workshop / Service

Job Description

About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships with 21 locations throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australia's Road Transport and Agricultural Industry.
About the Role Our Agriculture Division is growing - we are looking for a dynamic and driven individual to join us as the Service Manager at our branch in Roma.  In this

... Click here to view more detail / apply for Service Manager

23rd October,
About the role: The Assistant Service Manager will help to ensure high standard of care is met across two homes near Caboolture and Deception Bay which include person centered care, responsive and support the residents with disability to live as well and independently as is possible. To help achieve this purpose, the Assistant Service Manager will provide effective support and leadership to the team of Managers and staff across the two homes.  Dutiess:

Assist the Facility Manger and help Develop a continuous improvement culture and mentor teams in the resolution of disability care, issues and problems.
Build strong relationships with the wider multi-disciplinary team to facilitate the ongoing growth and delivery of quality services to residents.
Assistant and Identify and resolve operational issues as they arise.
Assist the Facility Manager with compliance with Occupational, Safety and Health requirements including appropriate Injury Risk

... Click here to view more detail / apply for Assistant Service Manager

?At CommBank we are proud to support flexibility, let?s discuss what this means for you?
The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers? needs.
In Financial Services, we support the Group?s strategy of building tomorrow?s bank today for our customers, through a focus on three key priorities of trust, resilience and capital generation. Financial Services partner with all areas of CommBank to specialist advice, support and services in finance, audit, treasury, property, procurement, climate strategy and investor relations.
See yourself in our team
This role sits in the Financial Services division and provides strategic investment support to Technology which delivers the Group?s information technology function to ensure the highest levels of customer service through world-class process excellence and technology innovation. In ... Click here to view more detail / apply for Manager Decision Support

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton VIC 3630.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available


Applications open 23rd of October 2024 and closes on 23rd November of 2024.


If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

Career-defining (fulltime ongoing - 1FTE) opportunity to lead IPC Healths Aged Care Services program through a period of significant change, aligning its service delivery and model of care to the emergent framework and funding model of the Support at Home reform.

Lead and support a passionate, dedicated team of over 20 staff to deliver excellence in service quality and client experience.
Experience the level of job satisfaction and personal fulfilment of working in a not-for-profit that puts its people and purpose ahead of profit.

Salary $134,368 to $143,101 pa (HS6 Above Award) as guide and commensurate with experience. Classified under the Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers and Administrative Officers) Multiple Enterprise Agreement as an Administrative/Management Officer Grade 6 (above Award)
The Opportunity
Against a backdrop of significant industry reform, this is an exciting opportunity to challenge and further
... Click here to view more detail / apply for Manager ? Aged Care Services

Exciting full-time position in our Consumer Directed Services program based in Campbelltown, NSW
$ to $ per hour (SCHADS Level 4B) Super Leave loading Salary Sacrificing benefits up to $15,899
Opportunity to oversee a team of support workers and provide quality service to our participants

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA to apply. Even if you only meet some of the criteria, we?d love to hear from you.
About this opportunity
We are looking for an experienced Team Leader to join our supportive team at Wellways Australia. In this position, you will oversee the daily operations of the CDS Program in the ... Click here to view more detail / apply for Team Leader Core Support Services-4