Total 12,367 Others/Any level Customer Service job vacancies

This position is responsible for handling the IT operations support services, both service desk and infrastructure scope within the LDC network infrastructure domain, daily activities include but are not limited to:

• Manage and administer the IT services and operation in main offices, remote sites and warehouses across Australia.
• Frequent travelling will be required to be onsite at remote locations during peak seasons.
• Use of ServiceNow tool to manage and handle all IT issues and requests from users as well as change and problem management.
• Maintain excellent customer interactions and working closely with management colleagues.
• Collaborate with 3rd party service providers to guarantee operations service quality.
• Continuous improvements on the IT operation.
• Ensure the incident, change management and problem management are correctly applied, activate third parties when needed.
• A key player in the relationship between Infrastructure and Applications teams and usually are part of a regional Service Delivery team.
• Transitioning knowledge from build to run.
• Participate and deploy regional/global projects – both service desk and infrastructure related.
• Alignment and compliance with regional/global standards.
• Maintain good technical documentation practices – network diagram, operating procedures, knowledge article etc.
• Coordinate and collaborate with Critical Incident Response team, both with internal stakeholders and external vendors in the event of critical outages, inclusive of infrastructure and application dependencies.
• Apply problem management process on recurring incidents; perform root cause analysis and workaround fixes.
• Configuration of servers, networks, installing operating systems, software and hardware in accordance with IT standards, policies and procedures
• Support local IT projects (hardware or software replacement, new infrastructure, etc.) and liaise with vendor as and when necessary.
• Organise end-user education on any new technology and training on new tools to leverage powerful solutions to their maximum.
• Preventive Maintenance – Plan and schedule periodic monitoring and review of IT infrastructure assets to ensure system availability and resiliency are not compromised and minimise service disruptions.
• Maintain up to date of all the IT asset inventory through GLPI tool.
• Conduct regular reviews with your vendors on the performance and SLA and take corrective actions on the continuous improvements on the services delivered by partner.
• Build and maintain good set of technical documentations to support the operation and IT services.
• Procurement and Invoice management – ensure good governance are adopted during procurement process and prior approvals are taken before initiating any procurements. Ensure invoices are processed for payments on time and all IT expenses are approved in accordance with the approved budget limit.
• Out-of-office hours on call presence and cover for other sites on an ad-hoc basis either onsite or remotely.
• Responsible in providing regular management reports on the information and performance related to infrastructure operations, Incident statistics, problems encountered, open tickets and backlogs and performance etc.
• Actively participate and contribute in Regional/Global forums, as required – need to be a voice for Australia operations concerns and challenges. Likewise, through these forums, resource needs to be aligned in terms of policies, standards and directions.

In this role, you will have to work with the Regional IT Office to design and develop new solutions, enhancements and optimization initiatives and provide Level 2/3 troubleshooting and support for high priority and escalated incidents.

• Flexible work/life hours and shifts in Ryde - Casual
• Award rate $38.26 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!

Do you have 6 months or more experience as a support or care worker including Personal Care Skills but don’t have a Certification in Aged Care or Individual Support? You may be exactly who we are looking for!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Ryde area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Flexible hours close to home as a casual employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• Experience of 6 months or more in a similar role including experience with personal care
• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant