Total 50 service centre manager job vacancies in Customer Service category in geelong victoria

Journey Early Learning In partnership with your Centre Leadership Team, you will lead your team on the path to Exceeding through your practices and partnerships. In return, you will be joining a company that recognises you and your experience and empowers you in your new role. We are genuinely committed to investing in our people. We will offer you the tools, training and support needed in your new role. In your new role, you will be the Centre Manager at Journey Early Learning Ocean Grove Geelong (Victoria) This is a full-time opportunity and we welcome applicants that are seeking sponsorship (subclass 482 visa) Benefits 80% off Childcare Discounts  Anniversary Gifts to recognise you  Paid Birthday Leave  Access to visible leaders and founders  Mental Health First Aid  Employee Assistance Program  Opportunities to participate in targeted professional learning  Emerging leadership opportunities for growth and career development  Immediate access to our learning portal, Journey Academy  High-quality resources and environments  Core values that we live and breathe  Task & Responsibilities Bringing the Journey Values of connection, communication and consideration to life and reflecting this in everyday practice.  Ability to adhere to Journey’s child safe policy and code of conduct  Managing your centre’s performance in partnership with your Centre Performance Manager  Working collaboratively with the enrolments team to ensure that all enquires are addressed appropriately and positively.  Developing and maintaining strong, respectful, and reciprocal relationships with all families to ensure they feel a sense of belonging and connection to the centre.  Developing strong community relationships and in turn, a strong community profile    Ensuring that your centre always demonstrates exceeding levels of practice as outlined in the National Quality Standard.  Qualification & Experience ACECQA approved and recognised Bachelor's Degree in Early Education and Care OR specialisation in Birth to Five A minimum of two years of full time experience in a similar role Either Full Working Rights in Australia or eligibility to be sponsored (subclass 482 visa)  Approved State Specific Working with Children Check and Verification  About Company At Journey Early Learning, we aim to create a safe, secure, homely environment where everyone feels welcome. Our future is one filled with endless possibilities and growth opportunities, and together, we’ve developed an educational approach that is inspiring, stimulating and encouraging. When it comes to early learning, our educators have a vital role to play. Journey educators are passionate, considerate, educated, inspirational and welcoming. Our educators understand that learning is a journey and enjoy developing deeper connections with children, families, and the wider community. Salary: $96400-97000 Job Publish: 24-09-2024 Job Expire: 24-10-2024 Please click to View more detail / apply .

Childcare Centre Group Leader (Norlane VIC)

Finnish Early Childhood Education (Australia) Pty Ltd is an education group providing childcare services with a blend of Finnish and Australian early childhood education concepts. Finnish Early Childhood Education (Norlane) Pty Ltd, a subsidiary of Finnish Early Childhood Education (Australia) Pty Ltd, has developed ILO Norlane Early Education Centre located in Norlane VIC. We are now looking for a childcare centre group leader (Level 4.3 of Children’s Services Award 2010) to provide care and supervision to children in this centre.

This is a full-time position (38 hours per week) based in Norlane with the following requirements. The salary is $65,000 - $75,000 plus superannuation commensurate with experience.

Responsibilities:
• Prepare all teaching necessities, such as teaching materials, tools, fun games and toys, for educational and recreational activities to support education programs and activities for children.
• Participate in all activities with the children, including teaching, reading and playing, and develop close relationships with them.
• Execute designated activities with the children and make sure they are safe and engaged, especially during games, activities and exercises.
• Supervise, monitor and nurture the manner and behaviour of children, including guiding their social development.
• Supervise the hygiene of children.
• Demonstrate and provide guidance to develop a sense of social norms for children.
• Ensure daily routine is implemented in accordance with learning and course plans, including supervising the daily routine of the children.
• Create programs to teach Chinese characters and language to children.
• Communicate with children in English and Chinese.
• Ensure the room environment is clean.
• Ensure the centre's operation complies with the National Quality Framework across all related areas.

What we offer:
• Paid birthday leave
• Employee Assistance Programme (EAP)
• Family-friendly work environment
• Competitive salary
• Professional development opportunities

Position criteria
• Minimum 4 years of overall experience working in childcare centres in the role of educator in which 3 years in the position of group leader are required.
• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face-to-face.
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within the time frame given and carry out administrative duties within a portfolio in an efficient and timely manner.
• Language skills: fluent in Asian or European Language and able to communicate effectively, both written and oral, will be highly regarded.
• Specific knowledge and skills: Experience in utilising painting, music and artworks for children will be highly regarded.

Qualifications
• Diploma of Early Childhood Education and Care or equivalent or higher
• Approved First Aid, CPR, and Anaphylaxis and Asthma Certification
• Working with Children Check

Finnish Early Childhood Education (Australia) Pty Ltd and Finnish Early Childhood Education (Norlane) Pty Ltd are child-safe organizations committed to ensuring the well-being of children and protecting them from harm. All child-facing roles will require the successful completion of a Working With Children Check. We have zero tolerance toward child abuse and abide by Child Safety Standards in our practices.

Have you ever experienced the difference in working for a once-in-a-lifetime concept service? Are you ready for a change and to take your early childhood career to the next level? If you believe the future can be better by embracing new ideas, our team is waiting for you. Join our dynamic team at ILO Norlane and come and make history with us. Please send us your resume for our consideration. Only short-listed candidates will be contacted.

Conquest Equipment is a family-owned Australian Company and is a leader in its field. A national team of passionate individuals who love what they do. Conquest was recently accredited as an official 'Great Place to Work’ with an overall score of 94%.

We have a position available for a highly motivated Field Service Technician in Sydney with a preferred Mechanical and/or Auto Electrical background. Responsible for attending assigned scheduled servicing and breakdown in the field and workshop.

This role will be supported by in-house technical support persons and a large inventory of spare parts and consumables. Conquest has a fleet of well-equipped maintenance vehicles one of which will be supplied as part of the package for this role.

To be successful in this role you will need to have:

• The right candidate will have relevant trade and fault-finding experience
• Mechanical / Auto Elect certification or relevant industry experience (Hydraulics is an advantage)
• Minimum 2 years Mechanical / Electrical experience
• Computer skills
• Excellent customer service skills
• Commercial/Sales-minded
• Enjoy developing yourself personally through regular training and self-teaching.
• Can work well in a team environment
• A friendly personality and a "Can Do Attitude"

Conquest is a forward-looking company that is embracing change and new ideas on a regular basis.

Requisition ID: 







Location(s):  Rokewood, VIC, AU







Work experience:  Skilled Worker / Semi-Skilled Worker







Type of position:  Full-Time







Job Family:  Field Operations







About Vestas Vestas is the energy industrys global partner on sustainable energy solutions. We design, manufacture, install, and service onshore and offshore wind turbines across the globe, and with more than 151 GW of wind turbines in 86 countries, we have installed more wind power than anyone else. Through our industry-leading smart data capabilities and unparalleled more than




... Click here to view more detail / apply for WTG Service Technician

About us 

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

We have an exciting opportunity for an experienced Customer Success Manager to join our high performing team in Melbourne!

Responsibilities

• Serve as the lead point of contact for all commercial matters related to your assigned client base.
• Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM. 
• Provide quotations to customers
• Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring. 
• Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date.
• Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team. 
• Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts

 

• Extensive customer experience in IT technology, MSP or related industry.
• Previous experience working as a Customer Success or Account Manager. 
• You have a keen interest in technology and can conceptualise consumption models. 
• High attention to detail and commercial acumen. 
• Dedicated and able to work to deadlines. 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to police clearance checks

We are seeking an experienced Facility Manager for our newly acquired facility, Lyndoch Living in Warrnambool, Victoria. If you're ready to bring your skills to a vibrant team, this full-time opportunity is calling your name!

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position:

The Facility Manager is responsible for managing the day-to-day operational, personnel and associated matters across the home. The role will ensure that all professional care and ancillary support services are delivered in accordance with Respect's values, policies and procedures; and to ensure that the home is managed and maintained within the approved budget, accreditation standards, compliance and reporting requirements. The successful candidate will be well supported by Respect’s corporate services team of specialists including clinical, quality, finance, people and culture, procurement, maintenance, and catering services.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN).
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Well-developed communication skills.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).
• Previous nursing management experience.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Relocation assistance negotiable.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Posted: 16/08/


06/09/

Job Type: Permanent - Full Time

Location: Geelong

Job Category: Branches


Be part of Beyond Bank a bank that is for and with you
We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Job Description

The Role
We currently have an exciting opportunity to join our growing Geelong branch team. The Relationship Advisor is responsible for advocating Beyond Bank Australias core values

... Click here to view more detail / apply for Customer Service Specialist

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member ? Geelong Region

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Can you imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online? The car shows up at your doorstep to either love or return at no cost. Every car passes a 300-point inspection report and comes with a 6-month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. We are here to transform the way Australia buys cars and make buying cars a truly joyous and painless experience.

We are looking for an ambitious and results-driven Sales Manager to join our team at CARS24 in Victoria, Australia. As a Sales Manager, you will be responsible for leading and managing the sales process, driving performance, and ensuring exceptional customer service. Your role will be critical in achieving our sales targets and enhancing customer satisfaction.

Key Roles and Responsibilities:

1. Complete Ownership of Sales Process: You will take complete ownership of the sales process for our marketplace, from the generation of leads to pre-delivery. Your expertise will be instrumental in optimizing and streamlining the entire sales journey.
2. Driving After-Market Sales: You will be responsible for driving financing, extended warranty, and other value-added after-market sales. Maximizing the penetration of these services will be vital in increasing overall revenue and customer satisfaction.

• Performance Management: As a Sales Manager, you will be in charge of motivating and leading the sales teams, both over the phones and on the ground. Your ability to inspire and mentor the team will be essential in achieving sales targets and enhancing productivity.

1. Providing Feedback to Support Teams: You will work closely with the Sourcing, Refurb, and Pricing teams, providing them with consistent feedback on customer needs and market trends. This collaboration is crucial in aligning our strategies and enhancing the overall sales process.
2. Ensuring 5-Star Customer Service: Delivering exceptional customer service is a top priority. You will work tirelessly to ensure every customer receives a 5-star experience throughout their journey with Cars24.
3. Collaboration with Other Teams: Being a team player, you will work in sync with the logistics and customer experience teams to ensure seamless order fulfillment and customer satisfaction.

Key Objectives and Key Results (OKRs):

1. Total Sales Targets: You will be responsible for achieving monthly, quarterly, and annual sales targets, contributing significantly to the company's overall revenue growth.
2. Lead to Net Sale Conversion Ratio: Optimizing the conversion ratio of leads into successful sales is a key metric to ensure efficient lead management and enhance overall sales performance.
3. Total Value-Added-Services Penetration: Increasing the adoption of value-added services, such as financing and extended warranty, will be essential in maximizing revenue and improving customer experience.
4. Efficiency of Overall Spend: As the Sales Manager, you will work towards optimizing the cost of sales to achieve greater profitability for the company.
5. CSAT and NPS Scores: Monitoring and improving Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) will be crucial in ensuring our customers' loyalty and positive word-of-mouth.

Ideal candidate should have:

• Target Orientated
• Hands on role
• Rotating Roster Weekend work required

• Proven experience in sales management and achieving sales targets in either of the following industries: automotive industry (sales or service) or retail environments, such as grocery, food delivery, electronics retail, or any other consumer-facing industry, showcases the candidate's ability to engage with customers, provide excellent customer service, and drive sales in a high-volume, fast-paced setting.
• Strong leadership skills with the ability to motivate and inspire sales teams.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to provide valuable insights and feedback to support teams.
• Customer-centric approach with a focus on delivering outstanding service.
• A collaborative and team-oriented attitude.

Joining CARS24 as a Sales Manager offers you the opportunity to be part of a fast-growing company in the automotive industry to 3x our current volumes. If you are passionate about sales, customer satisfaction, and team leadership, we would love to hear from you!

What we can offer you

• Based locally Laverton North

• Salary + super + comms

• Excellent Employee Benefits

• Employee Assist Program
• 6months Parental Leave
• Regular social events
• Career Progression

To apply, please submit your resume and a cover letter detailing your relevant experience and achievements in sales management. We look forward to reviewing your application!

Service Technician
We are seeking a mechanically minded and experienced technical person who is looking to grow and develop their skills and has an appetite for learning in the field!
Working exclusively with Fuse Recruitment, our client manages Australia?s major oil spill response equipment stockpile and offers comprehensive training in oil spill response management across Australia.
Reporting to the Manager of Operations you will be working from the Geelong Port in a large office / warehouse with lots of space to work on machinery. On occasions you will be required to travel to other states to maintain equipment and assist in mock drills and exercises.  


$1,000 Wellbeing Allowance & Annual bonus
Ongoing Training & Development
Mechanic/Fitter/Technician? APPLY NOW!
This position plays a pivotal role in maintaining equipment and coordinating and implementing the organisation?s management policy. This position requires expertise in mechanical equipment maintenance, strong coordination management skills, and a ... Click here to view more detail / apply for Service Technician ? Geelong

Customer Service Representative – Geelong – On-Site

Join Forms Express as a Customer Support Representative

Forms Express is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This entry-level role is perfect for recent graduates or individuals with a TAFE qualification looking to kickstart their career in customer service. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Customer Service Manager.

About Us: Forms Express is a premier provider of document management solutions, dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.

Here is a little window into our company: Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!

What your day will look like:

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
• Client Support: Assist local government clients with their needs, including product information, order status updates, and issue resolution
• Order Processing: Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
• Invoicing Assistance: Support the invoicing process by preparing and verifying documentation for billing
• Collaboration with Operations: Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
• Documentation and Reporting: Maintain accurate records of customer interactions and prepare reports on service activities
• Continuous Learning: Stay updated on company products, services, and best practices to provide knowledgeable support to clients

About You:

• Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Customer Service
• Previous customer service experience is a plus but not required. We welcome fresh graduates eager to start their career
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team-oriented environment
• Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
• Eagerness to learn and adapt in a fast-paced setting
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Why Forms Express?

• Competitive entry-level salary and benefits
• Comprehensive training and ongoing support to ensure your success
• Opportunities for career growth and advancement within the company
• A positive and collaborative work environment

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Seeking experienced Customer Service Officers to join our clients Geelong team, interviewing and to commence immediately.
Client Details
Our client manages Victoria's arterial road network, delivering road safety initiatives and supplies customer focused registration and licensing services to the community.

Description
The role is responsible for resolution of Registration & Licensing customer enquiries raised within our clients Customer Service Centres and also responsible for the conduct of customer appointments to support driver licence testing and registration services.
The position will include Driver licence testing. Full training is provided with further upskilling to follow in their customer service team.
Profile
You must have a full clean Victorian Driver Licence, be available to work 5 day per week (Monday to Friday) between a varied 20-38 hour week, between 8:30am-4:30pm. You must also be available to be on call until 9am for days you are not rostered on, to cover ... Click here to view more detail / apply for Customer Service & Licence Testing Officer ? Geelong

Childcare Centre Group Leader (Lara VIC)

Finnish Early Childhood Education (Australia) Pty Ltd is an education group providing childcare services with a blend of Finnish and Australian early childhood education concepts. Finnish Early Childhood Education (Lara) Pty Ltd, a subsidiary of Finnish Early Childhood Education (Australia) Pty Ltd, has developed HEI Schools Lara Early Learning Centre located in Lara VIC. We are now looking for a childcare centre group leader (Level 4.3 of Children’s Services Award 2010) to provide care and supervision to children in this centre.

This is a full-time position (38 hours per week) based in Lara with the following requirements. The salary is $65,000 - $75,000 plus superannuation commensurate with experience.

Responsibilities:
• Prepare all teaching necessities, such as teaching materials, tools, fun games and toys, for educational and recreational activities to support education programs and activities for children.
• Participate in all activities with the children, including teaching, reading and playing, and develop close relationships with them.
• Execute designated activities with the children and make sure they are safe and engaged, especially during games, activities and exercises.
• Supervise, monitor and nurture the manner and behavior of children, including guiding their social development.
• Supervise the hygiene of children.
• Demonstrate and provide guidance to develop a sense of social norms for children.
• Ensure daily routine is implemented in accordance with learning and course plans, including supervising the daily routine of the children.
• Create programs to teach Chinese characters and language to children.
• Communicate with children in English and Chinese.
• Ensure the room environment is clean.
• Ensure the centre's operation complies with the National Quality Framework across all related areas.

What we offer:
• Paid birthday leave
• Employee Assistance Programme (EAP)
• Family-friendly work environment
• Competitive salary
• Professional development opportunities

Position criteria
• Minimum 5 years of overall experience working in childcare centres in the role of educator in which 3 years in the position of group leader are required.
• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face-to-face.
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Time management/organisation: accomplish objectives effectively within the time frame given and carry out administrative duties within a portfolio in an efficient and timely manner.
• Language skills: fluent in Chinese and able to communicate effectively, both written and oral, will be highly regarded.
• Specific knowledge and skills: Experience in utilising painting, music and artworks for children will be highly regarded.

Qualifications
• Diploma of Early Childhood Education and Care or equivalent or higher
• Approved First Aid, CPR, and Anaphylaxis and Asthma Certification
• Working with Children Check

Finnish Early Childhood Education (Australia) Pty Ltd and Finnish Early Childhood Education (Lara) Pty Ltd are child-safe organizations committed to ensuring the well-being of children and protecting them from harm. All child-facing roles will require the successful completion of a Working With Children Check. We have zero tolerance toward child abuse and abide by Child Safety Standards in our practices.

Have you ever experienced the difference in working for a once-in-a-lifetime concept service? Are you ready for a change and to take your early childhood career to the next level? If you believe the future can be better by embracing new ideas, our team is waiting for you. Join our dynamic team at HEI Schools Lara and come and make history with us. Please send us your resume for our consideration. Only short-listed candidates will be contacted.

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for L2 Service Desk and Onsite Engineers to join our Melbourne and Sydney Teams! 

The Melbourne role will be based in Abbotsford and will also require travel between customer sites which are both located within Metro and regional VIC as well as phone based support work within our Abbotsford office.

The Sydney role will be based in Alexandria and will also require travel between customer sites which are both located within Metro and regional NSW as well as phone based support work within our Alexandria office. 

The successful candidates will have previous MSP experience and provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Duties include assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

You will also assist the projects team with deployment of new infrastructure (desk and server side) and acting as the key technical representative of bA managed services. Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.