Total 30 operations engineer job vacancies in Customer Service category in South Yarra

Do you want to make a difference in the world and contribute to a sustainable future?  


We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.  


It?s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero ? enabling our customers to move towards zero emissions in mining and cement.  


We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.  

Job Scope:
We are seeking a highly motivated and knowledgeable individual to join our team as a Service Engineer for our Western Region, based in Perth, Western Australia.
As the key site-based contact for our Customers, the Service Engineer ... Click here to view more detail / apply for Service Engineer, Pumps-Cyclones-Valves (Australia ? West)

POSITION DESCRIPTION

POSITION TITLE: SUPPORT ENGINEER

POSITION OBJECTIVE
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.
This is achieved by Managing and facilitating the completion of Customers’ support requests. The Support Engineer will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.

REPORTING STRUCTURE
This position reports directly to the Service Desk Manager, indirectly to the Operations Manager.

PRINCIPAL DUTIES
? Perform scheduled or reactive onsite service calls.
? Provide reactive remote support services.
? Advise and train Customers on how to use information technology.
? Analyse and solve various IT problems.
? Install and troubleshoot Customers’ IT hardware and software.
? Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards, and comply with WHS and Quality Control requirements.
? Provide regular ticket reviews and reporting to the Operations Manager and Director as required.
? Escalate major moves, adds, or changes to the Technology Alignment and vCIO departments.
? Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process
inefficiencies, lack of documentation, to the other delivery areas as required.
? Maintain high positive Customer and user satisfaction and relationships.
? Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
? Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
? Conduct thorough checking and self-checking of information and documentation.
? Keep documentation accurate and in good order.
? Assist in the training, mentoring and development of staff.
? Perform general office duties as required.
? Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

KEY SKILLS & EXPERIENCE

QUALIFICATIONS
? Tertiary qualifications in Computer Science/Information Technology or equivalent.
? Appropriate Driver's License based on primary role location.
? Computer-related industry certifications.

EXPERIENCE/SKILL LEVEL REQUIRED
? 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.
? Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
? Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
? Demonstrated experience with web and internet technologies.

APTITUDE & INTERPERSONAL SKILLS
? Strong communication (written and verbal) and interpersonal skills.
? High level organisational, project management, coordination, and prioritisation skills.
? Strong problem-solving skills and self-learning.
? Show initiative when undertaking tasks.
? Able to work well both within a team environment and autonomously.
? Good task management and multi-tasking skills.
? High degree of confidentiality.
? High degree of punctuality.
? Ability to take, interpret and follow instructions.
? Customer service orientation.
? Ability to work with staff at all levels of the Company.
? Committed towards undertaking duties efficiently with a strong attention to detail.
? Professional personal presentation.
? Awareness of and ability to work in accordance with Company Policies and Procedures.

KEY PERFORMANCE INDICATORS (KPIS)
? Productivity (expected range 80%+ utilisation rate)
? Customer and staff satisfaction.
? Adherence to following, improving, and documenting Customer and internal procedures.
? Achieving time and budgetary targets.
? Consistent daily approach to triage tickets and tasks.
? Satisfactory management of Customers’ expectations.
? Contribute to, and embrace, the culture of Support Team KPI’s.
o Tickets open/closed per day (Lower/Higher)
o Average Resolution time (Low)
o Customer satisfaction (High)
o Users managed per Support Engineer (High)
? Satisfactory contribution to identifying patterns and issues in our process and delivery.
? Satisfactory amounts of tickets completed daily.
? Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager and the Director.
? Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, customer and required regulatory standards.
? Following, utilisation and promoting of Company Policies and Procedures, Work Health and Safety (WHS) requirements.

Salary: $96,000 plus Super

Do you want to make a difference in the world and contribute to a sustainable future?  


We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge.  


It?s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero ? enabling our customers to move towards zero emissions in mining and cement.  


We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.  

Job Scope:
We are seeking a highly motivated and knowledgeable individual to join our team as a Service Engineer for our Western Region, based in Perth, Western Australia.
As the key site-based contact for our Customers, the Service Engineer ... Click here to view more detail / apply for Service Engineer, Pumps-Cyclones-Valves (Australia ? West)

POSITION DESCRIPTION
POSITION TITLE: SUPPORT ENGINEER

POSITION OBJECTIVE
To contribute in a meaningful way to the Netcare Purpose. The Netcare Purpose is to provide technology strategy and execution that empowers business success for our clients by being more productive and more secure.

This is achieved by Managing and facilitating the completion of Customers’ support requests. The Support Engineer will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.

REPORTING STRUCTURE
This position reports directly to the Service Desk Manager, indirectly to the Operations Manager.

PRINCIPAL DUTIES
? Perform scheduled or reactive onsite service calls.
? Provide reactive remote support services.
? Advise and train Customers on how to use information technology.
? Analyse and solve various IT problems.
? Install and troubleshoot Customers’ IT hardware and software.
? Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards, and comply with WHS and Quality Control requirements.
? Provide regular ticket reviews and reporting to the Operations Manager and Director as required.
? Escalate major moves, adds, or changes to the Technology Alignment and vCIO departments.
? Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process
inefficiencies, lack of documentation, to the other delivery areas as required.
? Maintain high positive Customer and user satisfaction and relationships.
? Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
? Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
? Conduct thorough checking and self-checking of information and documentation.
? Keep documentation accurate and in good order.
? Assist in the training, mentoring and development of staff.
? Perform general office duties as required.
? Liaising with, managing, and advising customers, other consultants, and contractors and attending meetings as required.
? Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
? Adopt continuous learning and improvement processes in all aspects of the position.
? Implement, participate, and promote Company Policies and Procedures, including Work Health and Safety (WHS) requirements.

KEY SKILLS & EXPERIENCE

QUALIFICATIONS
? Tertiary qualifications in Computer Science/Information Technology or equivalent.
? Appropriate Driver's License based on primary role location.
? Computer-related industry certifications.

EXPERIENCE/SKILL LEVEL REQUIRED
? 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.
? Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
? Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
? Demonstrated experience with web and internet technologies.

APTITUDE & INTERPERSONAL SKILLS
? Strong communication (written and verbal) and interpersonal skills.
? High level organisational, project management, coordination, and prioritisation skills.
? Strong problem-solving skills and self-learning.
? Show initiative when undertaking tasks.
? Able to work well both within a team environment and autonomously.
? Good task management and multi-tasking skills.
? High degree of confidentiality.
? High degree of punctuality.
? Ability to take, interpret and follow instructions.
? Customer service orientation.
? Ability to work with staff at all levels of the Company.
? Committed towards undertaking duties efficiently with a strong attention to detail.
? Professional personal presentation.
? Awareness of and ability to work in accordance with Company Policies and Procedures.

KEY PERFORMANCE INDICATORS (KPIS)

? Productivity (expected range 80%+ utilisation rate)
? Customer and staff satisfaction.
? Adherence to following, improving, and documenting Customer and internal procedures.
? Achieving time and budgetary targets.
? Consistent daily approach to triage tickets and tasks.
? Satisfactory management of Customers’ expectations.
? Contribute to, and embrace, the culture of Support Team KPI’s.
o Tickets open/closed per day (Lower/Higher)
o Average Resolution time (Low)
o Customer satisfaction (High)
o Users managed per Support Engineer (High)
? Satisfactory contribution to identifying patterns and issues in our process and delivery.
? Satisfactory amounts of tickets completed daily.
? Satisfactory achievement of ongoing targets, goals, and objectives as set by the Operations Manager and the Director.
? Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, customer and required regulatory standards.
? Following, utilisation and promoting of Company Policies and Procedures, Work Health and Safety (WHS) requirements.

Salary: $96,000 plus Super

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role is part of the 24/7 IT operations team that performs a critical function in the monitoring of mission critical systems, responding to alerts, providing comprehensive level 1 customer support and working with technology partners, support teams and business stakeholders.  

The role requires participation in a continuous shift roster, including the provision of cover for team members taking annual or personal leave. 

Primary Accountabilities, Duties and Responsibilities:

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications.

• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders.

• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics.

• Undertaking the day to day support activities and complete tasks within defined service levels.

• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups.

• Following documented procedures for effective and efficient resolution of incidents and problems.

• Performing change analysis and support activities as part of change enablement processes.

• Participating in post incident reviews and root cause analysis activities as part of problem management.

• Developing and maintaining a knowledge management database including relevant processes and procedures.

• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends.

• Driving continual improvement through improving task workflows, processes and working towards automation.

We'd love to hear from you if have:

• Experience in a similar role in a continuous shift IT operations environment (24x7x365).

• Familiarity with Unix, PL/SQL, Java, Jboss application server.

• Understanding of cloud technology e.g. AWS, web services, Apigee API.

• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).

• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).

• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

• Experience with web and app support, batch processes, and data management.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

Byrnes Distributions We are seeking a skilled and motivated ICT Engineer to join our dynamic team. As an ICT Engineer, you will play a pivotal role in designing, implementing, and maintaining our information and communication technology systems. This position offers an exciting opportunity to contribute to the growth and innovation of our organization. Benefits Job Type: Full-time, Permanen  Salary: $75,000 - $85,000 per year, plus benefits  Work Eligibility: Permanent work eligibility with no restrictions on hours  Location: Wantrina South, VIC 3133 Task & Responsibilities Analyzing user requirements and designing functional specifications for ICT systems.  Installing, configuring, and maintaining hardware and software components of ICT systems, ensuring compliance with ANZSCO standards.  Managing network infrastructure, servers, and security systems, optimizing performance, and ensuring data integrity.  Conducting regular testing and troubleshooting to identify and resolve ICT issues promptly.  Collaborating with cross-functional teams to ensure seamless integration of ICT systems with business processes.  Developing and implementing policies and procedures to enhance the reliability and security of ICT systems.  Evaluating emerging technologies and recommending upgrades or modifications to existing systems.  Providing technical support and training to end-users on ICT systems and applications.  Logging and resolving incidents and requests, and managing IT outages and disruptions.  Implementing and monitoring security measures to protect network systems and data.  Ensuring compliance with security policies and industry best practices.  Conducting regular security assessments and recommending improvements. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. Proven 2 years experience as an ICT Engineer or similar role, demonstrating compliance with A Solid understanding of networking, server administration, and security protocols.  Excellent problem-solving and communication skills. About Company Byrne's Newsagency is dedicated to maintaining secure and efficient network operations to support our diverse business activities. As a trusted entity, we prioritize reliability, confidentiality, and continuous improvement in our network infrastructure. Salary: $75000-85000 Job Publish: 29-10-2024 Job Expire: 28-11-2024 Please click to View more detail / apply .

Level 2 Service Desk Engineer job available at MSP | Permanent | Melbourne South-East | ASAP start | Your new company
A growing Managed Service Provider in Melbourne's South-East requires a Level 2 Service Desk Engineer for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
In this exciting new role, you will be:

Providing level 2 remote desktop & phone system support to a broad range of SMB clients.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.
Performing account administration within Active Directory, Exchange and bespoke applications.
Assisting with IT Helpdesk projects.
Ensuring technical issues are resolved within SLAs in a calm and polite manner.
Developing procedures and processes for the Helpdesk.

What you'll need to succeed
To be successful in your application, you will need:

Demonstrated experience of providing 2nd level IT support.
Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Azure, Windows Server, Telephony and Network troubleshooting.
Experience with ConnectWise RMM & PSA is advantageous.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
Prior experience working within an MSP or ISP is required.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to [email protected].
Please click here to apply.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have a newly created role in the Sydney area. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based on-site in Sydney. Please note that to be eligible for this role, you must be an Australian Citizen or Permanent Resident, no visa sponsorships provided.

Please note that this current opportunity is for a 12-month, full time fixed-term contract.

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our NSW Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Ideal Candidate

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.
  

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Children Check
• Current Australian working rights are essential (Visa sponsorship is not available).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Posted Date:  12 Sep







Location:  Welshpool, WA, AU,







WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes. WesTrac are on the lookout for a motivated  Administrator  to join our Welshpool Rebuild team. In this role, you will work as part of an administration team to deliver top-notch administrative support to the branch. Your duties will include handling purchase requisitions, overseeing




... Click here to view more detail / apply for Administrator ? Service Operations

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

 

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

Airtree is excited to support its portfolio company, Fetch, in hiring this mission critical role.

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