Total 792 field engineer job vacancies in Customer Service category in Australia

Are you seeking a new opportunity? Do you enjoy being proactive and are you able to solve problems?

If your answer is yes, you could be part of our exciting team! A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

Konica Minolta Business Solutions Australia Pty Ltd is a market leading provider of integrated print and content management solutions and services, and 3D and wide format technologies. We combine consultancy, award winning hardware and software implementation to improve productivity, reduce costs, increase security and achieve sustainability outcomes for our customers. Our Corporate Social Responsibility focus leads our values based approach to our customers, our employees and our communities. We are proud to support volunteering days, close charity partnerships, and a commitment to environmental sustainability.

The Role

We are currently looking to fill a Service Engineer position at Woodside, Karratha - WA. The successful candidate will be responsible for the installation and support of Colour and B&W equipment.

As a member of the Perth Service Team, you will ensure customer satisfaction through on site Corrective and Preventative maintenance on customer equipment.

Ideal candidate

To be qualified for this position, ideally you will have previous experience in a similar role or your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond

If you are confident the above describes you, please send us your application, as we have a career opportunity that will excite you.

What’s on the offer?

We offer a progressive and defined career path, and a package including a fixed salary plus superannuation, remote allowance, and tools of the trade including a company vehicle, a laptop PC, a smart phone and a company issued uniform. Housing is provided as well as partial coverage of utility bills. 

If you are confident this role describes you, please send us your application, as we have a career opportunity that will excite you. Initial and on-going product and technology training will be provided.

Konica Minolta is committed to provide a working environment that is inclusive and fair to both women and men. We are providing progressive policies such as domestic violence policy, paid parental leave and flexible workplace policies which enables our people to balance work and life responsibilities. This year, we were thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Field Services technician in South Australia. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of technical specialists in the field and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great field specialists value different things to Service Desk - daily variety, great customer relationships and new challenges in new tech

• We find and retain the best. Best Service Desk, best Project Engineers, best managers, best team!

Role

In this role you will:

• Provide onsite desktop and IT infrastructure support to our customers across Adelaide
• Be involved in occasional project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Experience working with an IT outsourcer or service provider. (Desired)
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Up to $80k as part of a great package
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentoring program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

As a Support Engineer, you will assist a team of product design and production engineers with various engineering tasks. Your duties will include creating and maintaining drawings, work instructions, product and material specifications, installation and assembly instructions, diagrams, production jigs and fixtures, and other related items. You will also help manage all design documentation for both new and existing product designs.

Responsibilities

• Prepare documentation including detailed product assembly and part drawings, assembly instructions, installation instructions, bills of materials, product and material specifications, wiring diagrams and other associated items.
• Work closely within the departments to ensure that technical information about products is recorded clearly & accurately.
• Demonstrated approach to documentation, engineering administration, clear thinking and problem solving.
• Ongoing development, update and coordination of technical and engineering data.
• Maintain and update CAD components 3D models.
• Complete assigned tasks within required time frames
• Assist in administering Engineering Changes and concessions
• Allocation of document and drawing numbers including version control
• Ensure CAD data and associated drawings, data and documents are stored in correct file locations on the server
• Provide technical inputs to component and materials selection
• Assemble and test protypes and pre-production samples
• Work with production and assist in optimising production assembly processes
• Develop manufacturing processes by studying product assembly requirements
• Design and develop test jigs and fixtures for product assembly to assure product and process quality

Maintain, service and repair TOMRA's pioneering Reverse Vending Machine (RVM) installations and bulk processing equipment within the Perth Metropolitan area to ensure maximum uptime & customer satisfaction.

This role will focus on conveyors, sensors, motors, mobile comms and other equipment.  Driving between locations is a large part of the role & so a clean driving record & love for being on the road is paramount. This is a highly autonomous position that would suit someone who enjoys working individually.

What you’ll be doing:

• Servicing and maintaining installed equipment
• Reporting on service assignments and faults
• Installing kiosks and bulk processing equipment at new sites
• Providing excellent customer service to our partners and members of the public
• Analyse areas of potential improvement of products and report to local service team
• Undertake cleaning of equipment

Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role 

As a Senior Support Engineer you will be accountable for all escalations within the Support team. You will act as a technical expert for platforms and systems which fall under the SupportOps remit, ensuring requests are dealt with efficiently and with a high level of service. You will be the second point of contact for any technology incidents and be accountable for system support and remediation. You will also help to draft knowledge base articles and contribute to the upskilling of the wider team.

Working as part of a global Service Desk team to ensure smooth operations of our systems globally, this role will be heavily involved in the Incident, Problem and Fault management process for when things aren’t operating smoothly. Success in this role will rely on strong troubleshooting and investigation skills, a deep understanding of level 1, level 2 and Desktop support, experience with ITIL frameworks (certification preferable) and a commitment to best practice.

What you do

• Play a key role in a global Service Desk team, taking ownership for the Service Desk during the allocated time in the 24-hour schedule.
• Take ownership of major incidents and issues, seeing them through from start to finish.
• Provide technical support to the global Support team, and action all escalated issues and major incidents.
• Perform troubleshooting and investigations for more difficult issues as an escalation point and working with other teams or externally with vendors where appropriate.
• Participate in Fault/Event Management, Incident Management, Problem Resolution and Root Cause Analysis of IT Systems.
• Maintain Core Business Systems in a proactive manner, ensuring systems are available, reliable and secure, though proactive monitoring and tasks.
• Work with the IT Operations Team to perform regular maintenance and patching of systems and devices.
• Participate when required in the planning, execution and delivery of key technology initiatives.
• Lead by example by using consistent, open and transparent .communication across teams
• Acts as a positive advocate for the team.