Total 3,157 customer experience manager job vacancies in Customer Service category in Australia

What’ll you’ll be doing

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly .
• Develop and support solutions that deliver exceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.

• Be uniquely you, come as you are
• Help shape LANGTONS Luxury Customer Experience
• Hybrid working from Sydney or Melbourne

The Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries. You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them. 

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect. You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
• Operate with autonomy to do what it takes to create a seamless experience.
• Harness customer feedback, to provide insight and help prioritise work to be done.
• Understand where our customer pain points are and resolve these challenges for our customers.
• Work cross-functionally to drive business change based on customer feedback.
• Ensure the timely, accurate and appropriate response to customer queries for all channels.

We are seeking a Customer Experience Specialist to assist in the continued strategic growth and development of the Cogent business through activities which support our customers to generate value and revenue growth while continuing to develop quality relationships.  This role is full time with hybrid working arrangements.

Tasks include but not limited to:

• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
• Work collaboratively with the operational team to ensure customer SLA's are being met and provide support to ensure customer satisfaction
• Coordinate the re-contracting of existing client to ensure ongoing success
• Meet the specified KPI's and achieve annual budgeted revenue targets

A full position description is available by emailing [email protected] 

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a Customer Experience Specialist.

The Role

We’re on the lookout for an experienced Customer Experience Specialist to join our team. This role will involve working with NDIS participants, Allied Health professionals, support workers and referring agencies to provide a responsive and proactive intake experience.

What you’ll be doing:

• Meeting potential new clients and discussing how we can help to support them with our services.
• Establish new referral pathways through networking with the community and other avenues.
• Contacting clients referred to Incluso Services in a timely and appropriate manner to offer a service.
• Conducting a risk assessment with clients to ascertain current risk status.
• Assisting with onboarding participants and other administration involved in the process.

What you’ll bring:

• A great understanding of the NDIS to include plans and funding.
• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Empathetic and understanding nature to ensure clients are supported and their ongoing needs met through the suite of services available.
• Well-developed interpersonal skills and an ability to work effectively in a team environment.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III/IV in Community Services or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year experience in client intake or client service role.
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high-volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensure our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 71.6 and continue to have high engagement and satisfaction from our customers.

About the role

Our Customer Success Managers build strong relationships with our customers through relational and strategic engagement, delivering results that have a true impact on retail communities. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value.

Your Responsibilities

• Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers)
• Working with our key champions to understand their priorities and how Auror can add value through ongoing strategic engagement at a market, regional, or user level
• Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
• Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
• Working with the Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
• Partnering with customers on Change & Process Management
• Analysing and utilising customer data and creating insights to drive better customer outcomes 
• Fostering collaboration across retail and law enforcement
• Collaborating with Product, both as a subject matter expert and a customer advocate
• Strategize on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email

To ace this role, you will have…

• Previous experience in Customer Success, Customer Care, Account Management roles preferably in the tech industry
• You are analytical and have the ability to turn data into insights to inform structured and strategic solutions
• Your strategic and big-picture mindset will see you using multiple data points to ensure that everything we do as a team contributes to Auror’s long-term goals 
• Have experience driving change management within business processes, systems and technology with a people-first focus
• Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful
• Have the ability to see where our users are coming from, understand their day-to-day and be able to be empathic in their views
• Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone
• Have an interest in the tech industry and have knowledge of Auror’s brand and story
• Are happy to travel for regular customer meetings and events 

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: This will depend on the level of experience. We have scoped this role as an IC3 with a hiring salary range of $85,000 - $110,000 AUD
• Employee share scheme: You’ll own part of a company making a real difference!

• Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell), a wellbeing coaching service available for you and your family, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. 

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About The Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Karawatha Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia. 

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Melbourne Airport Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Why you’ll love working with us:

• An opportunity to advance your career now and in the future
• Be part of a supportive and inclusive ‘people first’ culture
• Great salary packaging opportunities and other benefits

We are looking for a motivated and hands-on clinical expert with excellent leadership and communication skills to pursue a career opportunity at our 50 bed Coolamon Villa, Residential Aged Care home.  As a Care Manager, you will act as the clinical lead to ensure delivery of quality clinical and person centred care for our residents. You would be joining a strong and stable team.

• Coolamon Villa, Mullumbimby
• Permanent Full-time opportunity 
• Clinical leadership position
• Join a large, successful & growing aged care services organisation
• From $56.88 - $60.98 ph + Superannuation + NFP tax break.

Responsibilities will include:

• Develop and lead clinical care staff to focus on a culture of continual improvement and quality
• Ensure the home complies with Aged Care Accreditation Standards
• Ensure high quality resident care is consistently delivered throughout the home to all residents including updating of care plans, wound reviews and medication overview, and more

On offer is a supportive and rewarding role that is both hands on and has key leadership functions. To be successful for this role, you will have:

• Authority to practice as a Registered Nurse with AHPRA
• Demonstrated work experience as a Clinical Care Manager
• Extensive knowledge of the clinical functions of an Aged Care home
• Superior communication skills both written and verbal
• Demonstrated ability to be self-motivated and promote a positive work environment
• COVID vaccinated
• NDIS check or willing to obtain 

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of over 4,500 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day. 

If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.

Please note that pre-employment checks will be completed for all preferred candidates before an offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.
Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

What’s the role?

At Naked Wines, Customer Service Team lead means you’re 2IC (2nd in Charge) of, and responsible for the largest team in the organisation; all inbound and outbound customer service, Customer Happiness Team: CHT. 

The primary aim of the team is to help and educate our amazing customers (we literally call them Angels), to get the most out of being a Naked Wines Angel - Spreading the ‘Naked word’ with a proven track record of great service, keeps our Angels coming back for years to come.

Reporting directly to the Head of Operation and Service, you’ll be responsible for the day-to-day running of the service team; motivating, training, and assisting in offering strategic direction.

Responsibilities:

Leadership and Team Management:

• Lead and inspire a team of customer service representatives, fostering a high-performance culture and ensuring a positive work environment.
• Manage and support the team in their day-to-day responsibilities, providing guidance, coaching, and feedback.
• Develop and implement training programs to enhance the skills and knowledge of CS team members.
• Set performance goals, conduct performance evaluations, and address any performance issues or conflicts.

Customer Service Operations:

•  Oversee all customer service operations, ensuring the timely resolution of customer inquiries, complaints, and issues.
•  Monitor customer interactions and guide CS team members on handling complex or escalated cases.

Customer Experience Enhancement:

• Work closely with other departments to improve the customer experience and resolve any systemic issues impacting customer satisfaction.
• Identify trends and patterns in customer feedback and proactively implement solutions to address them.

Communication and Reporting:

• Act as a point of contact for escalated customer issues and provide timely and appropriate resolutions.
• Prepare and present regular reports on customer service metrics, team performance, and customer feedback to HOS
• Communicate effectively with internal stakeholders, providing updates on customer service operations, challenges, and improvements.

Who are you?

• Dynamic, motivated and results-driven people manager 
• Ambitious, creative, a problem solver who knows how to push the envelope to deliver results
• Negotiation and motivational skills 
• Passionate about delivering an outstanding experience for both team members and customers alike 
• Thrives on working in a fast-paced environment 
• Innovative and always looking to challenge the status quo
• Team player
• Good sense of humour

We’ll love you because you:

• Enjoy working as part of a team with a flexible and service-focused approach
• Can exercise good judgement and discretion
• Have a strong knowledge of events, functions and internal Naked Wines processes
• Can manage multiple projects/events at once
• Have your finger on the pulse by being proactive in either contacting customers and/or are innovating ways in which to build events for inbound contacts

Salary

• Base Salary $68,000 + Commission Structure + Super + Employee Share Scheme

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer to join the team at Brisbane Metro. 

As a Customer Experience Agent and Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face and over the phone 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

About the role ARC a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at our Bathurst branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone who is used to working in a busy environment and has strong customer service/sales experience.   Answering and responding to incoming calls and enquiries about product and requirements Liaising with freight company when required about bookings and stock Process sales orders and coordinate with the operations team to ensure timely product delivery or pick ups Over-the-counter sales – early morning customer pick-ups run hot! Maintain accurate records of customer transactions using system Coordinating with other branches for any stock enquiries About your experience You should excel in a busy environment, demonstrating the ability to problem solve and provide excellent customer service.   To be successful in this role you will have:   Excellent written and oral communication skills High level of attention to detail and excellent organisation abilities Experience working alongside customers face-to-face and over the phone Work collaboratively in a fast-paced environment   Previous industry experience is not essential – hiring manager is focused on the right skills you bring to our team About our team The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in…

Click here to view more detail / apply for Customer Service Officer

This is an entry level financial services role, customer service skills will be highly regarded!18th March start date, apply now!

A rewarding role where you get to make a difference.
Generous client banking discounts, including discounted mortgage rates, travel and personal loan products.
A start to your financial services career.
A diverse and inclusive workplace.
Culture days, holiday and social events.
Uncapped employee referral bonuses!

Full-time and stable opportunity
$26.18hr + Super & Penalty Rates!
Mon - Fri and occasional Saturdays.
4 weeks of comprehensive training.

Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport and using good decision making skills to provide a tailor fit solution which is appropriate to the customer situation
Refer customers, where appropriate, to seek independent financial advice
Deliver high quality customer interactions while balancing client outcomes and following compliance requirements
Effectively utilise your existing and newly trained computer skills across a variety of complex systems
Communicate client specific knowledge to customers accurately and effectively
All other duties as directed within the scope of skills and training
Must be familiar with technology and open to learning new systems with working knowledge of computer and software applications.

Call Centre Officers Join a nationally recognised event's organiser and marketing company. 1-month project with flexible 25 hours/week (12/2 start date) $35ph super North Sydney CBD location. PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future. ABOUT THE ROLE Our nationally recognised clients require a committed call centre officer to support them on a 1-month project. You will be mainly responsible for high-volume outbound calls to attendees of the events. You will also be responsible for ad-hoc admin computer tasks. This role suits someone confident over the phone, has excellent communication skills and has no issues following a script for the calls. To be considered for the position, you must have been in a similar script-based outbound call centre role. KEY DUTIES: Managing a high volume of outbound calls to various stakeholders. Investigating and providing a solution to various queries regarding issues raised internally or externally. Fostering a positive relationship in all customer interactions. Ad-hoc admin work such as creating PowerPoints or inputting data into the system. REQUIREMENTS AND IDEAL PROFILE: Previous contact centre or similar experience is a must. Attention to detail and time management skills. Excellent communication and customer service…

Click here to view more detail / apply for Customer Service Officer

If you are an administrator or customer service officer looking for your next exciting opportunity, then don’t miss out on being part of Chandler Macleod’s team.Why Us?Chandler Macleod are one of the region’s largest recruitment agencies, working closely with highly sought-after clients in industries ranging from mining, essential services, government and finance. Our services provide people with opportunities for valuable work, support, and career growth.   About youWe are keen to hear from entry level or experienced individuals who possess fantastic people skills and a strong work ethic. You will have solid administration skills and be a competent user of the Microsoft Office suite. As well as the above, you will ideally have exposure to:Call Centre – Inbound or OutboundReceptionAdministrationData EntryCustomer service What’s in it for you?Candidates at Chandler Macleod receive exceptional support and value from our dedicated team. You will also reap numerous advantages, which include: Long term and short-term assignmentsOngoing career development support from a professional consultantVarious locations spanning across the Newcastle and Hunter region You must have a proactive attitude and be passionate about being part of a high performing team. To submit your application, please APPLY now via the link above!

Click here to view more detail / apply for Customer Service/Call Centre Expression of Interest

Job ExpectationsNbn is seeking to attract more women to join our ACCOM award winning Customer Field Technician Traineeship Program, to promote the right capability and to increase the gender diversity of our operations teams, for the benefit of our workforce, customers, and communities.Our Field Service teams are nbn’s professional, trusted, and essential customer facing workforce. They’re the friendly faces, confident voices and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day. Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.Apply for a Traineeship with nbn today and you could be starting your career with a company that WORK180 has endorsed as an Employer for Women, learning on the job while you get paid.As a Trainee Customer Field Technician, you will:· Work in the filed helping to connect customers to the internet· Be employed on a permanent full-time basis with leave entitlements· Work towards a Cert III in Telecommunications Technology over the 12-month traineeship· Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field TechnicianYou will be rewarded with:· An award winning traineeship program where you will get paid while you learn· Competitive Salary of $71,116 inclusive of Superannuation· Working primarily in the field, learning on the job alongside our many experts· Achieving a nationally recognised qualification, paid…

Click here to view more detail / apply for Paid Trainee Customer Field Technician Perth Connecting Women to Telco

3 Customer Service Officers required for Perth CBD to work within State Government Department $35 per hour plus superannuation 6 - 12 months New Perth CBD offices, walking distance to train station A State Government owned organisation who offers essential services to West Australians, have asked us for assistance in finding an experienced Customer Service Officer's to start by 12th February. Ideally, you will be someone with experience in managing difficult conversations with internal and external customers, which can be challenging at times. The role also entails some outbound phone calls to customers, this can be tedious but is a crucial part of the role, requiring attention to detail. Paid training period (1 week) commencing the week of 12th February. The Role Some of the key responsibilities of this role include: Provide efficient first point of contact customer service advice and information Inbound/Outbound customer service calls Responsible for end-to-end management of assigned tasks Competent handling of specialised queries and escalating where required Responsible for delivering your allocated rostered workload Role Requirements Effective call handling skills and telephone manner Excellent verbal and written communication and organisational skills Good time management and ability to prioritise. Computer literate, able to quickly grasp the use of different systems Partake in area Emergency Response strategies to deal with Fault Calls Must be able to pass a police check Hours Monday-Friday (full-time hours) Overtime opportunities If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email…

Click here to view more detail / apply for Customer Service Officer - GOV

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent. We are working closely with our Osborne Park based client; a leading provider in medical services to find a quick learning, tech savvy customer service officer to join their growing team. These roles are high volume and fast paced and require someone with great people skills and empathetic attitude. Hours: Core Shifts between the hours of 5am - 4pm Hourly rate: $34ph Super Location: Osborne Park, WA Training: Full training provided Start: ASAP - must be readily available to start within the next 1 - 2 weeks Duration: Initially 3 months with the possibility of extension or opportunity to become permanent for well performing employees who have full working rights The Role This is very much a people focused role where you will be supporting the organisation in responding to a high volume of client / customer calls. You will be provided with full training and support in this fast-paced environment. To be successful you MUST hold a valid National Police Clearance valid within 3 months or be willing to obtain one Duties: Deliver exceptional customer service with an empathetic and supportive attitude Respond to a range of client / customer calls of various natures and provide timely responses and updates Accurately booking, cancelling or rescheduling medical appointments High volumes of accurate data entry across multiple systems Onboarding new clients / customers, obtaining…

Click here to view more detail / apply for Customer Service Officer

What we can offer you

Flexible work options
Annual salary $72,400 + super
Eligibility for an annual company bonus scheme
Fullly paid training in a supportive environment
Paid Parental Leave benefits
A company that is enjoying record growth
Salary packaging & corporate benefits programme


What you will do

Receive customer calls relating to breakdown and recovery of vehicles
Support the customer through the process to a successful conclusion
Administrate Assistance cases from the customers' first call to closing the case
Follow procedures and guidelines to reach a positive and acceptable solution for the customer
Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
Continuously inform and keep all parties updated on the progress of each case


Roster
The role works on a 5 week rotating roster, shifts are:
Week 1 Mon to Friday 6am to 3pm - Sat/Sun OFF
Week 2 Mon 6am to 3pm - Tues to Fri 7am to 4pm - Sat/Sun OFF
Week 3 Mon/Tues 7am to 4pm - Wed OFF - Thurs/Fri 10am to 7pm - Sat OFF - Sun 8am to 7pm
Week 4 Mon to Fri 10am to 7pm - Sat/Sun OFF
Week 5 Mon/Tues - 10am to 7pm - Wed/Thurs 7am to 4pm - Fri OFF , Sat 9am to 5pm - Sun OFF

Who you are
To be successful in this role, you will require the following:

Technical mind set, solution focus
Previous experience in a technical role from the automotive industry (preferred)
Previous call centre experience (desirable)
Quality oriented; showing responsibility and perseverance at work
Commitment to the highest quality of work
Excellent communication skills, verbal and written
High levels of accuracy and attention to detail
Geographical knowledge throughout Australia


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Want to EARN while you LEARN? MEGT are looking for a motivated, committed and reliable individual to gain a CERT 3 Business Traineeship! Our client is a leading battery supplier based in Yatala , they pride themselves on delivering great customer service and providing a large range of batteries and battery-related solutions. The Role: As an Administration Business Trainee you will be responsible for:

Responding to customer enquiries via email, telephone and in person regarding product information and fitment requirements
Process incoming sales orders
Liaise with internal contacts in the Warehouse and Finance department to resolve customer queries
Scanning and electronic filing

Requirements:

Previous experience in retail, customer service or administration
Great customer service and communication skills
Basic computer skills and knowledge of Word, Email Suites
Drivers license and own transport (Must Have)
Willingness to learn internal software programs, attention to detail

What's in it for you:

Secure a full-time job (38 hours), with weekly pay
On site mentoring and support with experts in the field
Opportunity to gain a CERT III Business - Nationally Recognised Qualification
Join an experienced, fun team - with NO WEEKEND work!

**Eligibility criteria may apply for this program in relation to work rights and prior qualifications** Interested? The best way to express your interest for this Administration Business Traineeship is by hitting APPLY NOW! The dedicated Recruitment Consultant is Amanda Willey amandawilley @megt.com.au (no spaces) By submitting your application, you are providing your consent for your personal information to be shared with the partners involved in the Microsoft Traineeship Program. MEGT (Australia) Ltd is a Child Safe and Equal Opportunity employer committed to child safety and providing a work environment that values diversity and inclusion.

What we can offer you Flexible work options Annual salary $72,400 super Eligibility for an annual company bonus scheme Fullly paid training in a supportive environment Paid Parental Leave benefits A company that is enjoying record growth Salary packaging & corporate benefits programme ... What we can offer you Flexible work options Annual salary $72,400 super Eligibility for an annual company bonus scheme Fullly paid training in a supportive environment Paid Parental Leave benefits A company that is enjoying record growth Salary packaging & corporate benefits programme ...

Click here to view more detail / apply for Service Coordinator- Customer Service

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

About the role

As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will be expected to retain and increase their ARR, as well as provide exceptional service and support, resulting in advocacy and promotion of the Compass product to future potential clients.

Responsibilities and Duties

• Manage overall workflow for implementation, training, and account management of assigned signature schools.
• Implementation of new modules with customers.
• Complete onsite/remote training sessions & account management visits
• Ensure the highest level of service for your portfolio of clients.
• Ensure all schools in your portfolio are active promoters of the platform.
• Build relationships with school leadership to ensure product rollout success.
• Provide clear notes and feedback and escalate customer concerns appropriately.
• Provide phone, email, and in-person support to Customers when needed.
• Escalate concerns appropriately to ensure maximum customer satisfaction.

About you

Essential:

• A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter
• The ability to thrive under pressure
• Strong verbal and written communication skills
• Strong attention to detail and ability to see tasks through to conclusion
• Ability to build positive professional relationships with clients and educational staff

Desirable:

• Comprehensive knowledge and confidence utilising the Compass platform
• Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• A successful National Police Check
• A valid Drivers Licence

Join our team as a Residential Customer Service Team Manager! Are you ready to propel your career forward? We're in search of an individual with leadership experience to step into this role.This role is a 6-month secondment position, based on-site with our Morwell team.If you believe you're the right fit for this position, submit your application today!At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia!Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!Our fantastic culture lives and breathes our values: Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave funWe are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  But don’t just take our word…

Click here to view more detail / apply for Residential Customer Service Team Manager

Established in 2008, Nissan Financial Services employs approximately 220 people. We offer tailored financial solutions combined with service excellence to our customers and dealer networks. Our customer-centric operating model is designed to enable us to better respond to the ever-changing landscape. All teams and departments of NFS have a role to play to realise our vision to be a financier of choice and we work together to bring this to life.Your opportunity…You will be responsible for proactive relationship building with our current portfolio of existing customers. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services across all brands.Outbound communication to maturing customers to educate customers on available options as their loan ends. This may be a referral to a dealer for a new car, refinance or to payout.Outbound contact to maturing Nissan Future Value customers to educate them on available options and liaise with the dealer network for a seamless customer experienceGenerating leads and practicing best in class lead referral with clear and concise communication to both the customer and the dealer including key information, time lines and expectationsAttending to inbound calls and emails from customers and assisting with any inquiries they may have with the aim of having a positive interaction and making the experience easy for the customerRetaining customers through end of term balloon refinances or variations, in turn also increasing net amount financed for NFSAAssist existing customers with direct finance applications where…

Click here to view more detail / apply for Customer Loyalty Officer

Client Service Manager - Port Macquarie/Kempsey Area Apply now Job no: 532142 Work type: Full time Location: North Coast NSW Categories: General Management ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: With people and relationships, being the Centre of all that we do, we currently have an opportunity to be part of our team. We are seeking a Client Service Manager in the Port Macquarie/Kempsey Area to join our team and will be managing multiple government sites. You will be responsible in managing day to day operation needs for your area and clients by ensuring the team is delivering the most effective cleaning services. You will demonstrate sound understanding of cleaning operations, utilize your strong technology and financial skills, whilst also delivering service excellence to all external and internal stakeholders. Role Responsibilities: Manage a large number of diverse frontline employees - rosters, pays and Cleaning Best Practices Liaising with Client and Employees on a regular basis HSE experience in toolbox talk and risk assessment. Professional presentation and customer service focused. Ability to…

Click here to view more detail / apply for Client Service Manager - Port Macquarie/Kempsey Area