Total 11 customer experience manager job vacancies in Customer Service category in Erskine Park

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.

About the Role

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

• Manage high-volume customer inquiries by phone in a friendly and helpful manner.
• Respond to email queries
• Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
• Maintain accurate and timely records of all customer transactions and interactions.
• Provide product information to customers and sales representatives.
• Address customer complaints and concerns in a prompt and professional manner.
• Work closely with our sales and operations team to ensure timely delivery of products and services.
• Participate in customer service training.

• Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritise competing demands in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM software.
• Highly motivated and able to work independently as well as in a team environment.
• Knowledge of construction materials (consumables) or related products would be ideal.

• $70k + Super + Profit Share Scheme
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Hybrid model - Work from home 2 days a week after successful probation.
• Great company culture & high employee engagement
• WHEREFIT discounts!
• Career advancement, personal training & development programs
• Dynamic and supportive Management & Team

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

This role is responsible for building key consultant relationships, identifying business opportunities for consultants, and driving and directing the consultant panel to areas of growth to achieve strategic business outcomes. The role involves managing the ongoing support and retention of Next Health consultants, supporting marketing and promotional initiatives and attend conferences, seminars, industry events, to network with existing and prospective consultants.

Position Details

• Continuing | Full-Time

• Higher Education Officer Level 9 | $122,922- $131,535 p.a.

• Location: Bedford Park / Kaurna Country  

• View Position Description

About the Student Life Division

The Student Life division ensures the delivery of student-centred support across the student lifecycle that underpins the University’s broader strategic visions by delivering support services and functions that facilitate and enhance the academic mission of the institution.  The Student Life division provides support services and programs that contribute to the student experience and success, including in the areas of health, counselling, disability services, orientation and transition, retention, student wellbeing, and student engagement through the activities of the Flinders University Student Association

About the Role

Flinders University is seeking a motivated Manager, Counselling Service to provide operational and strategic leadership of the Counselling Service including the Intake and Assessment team, Counsellors, project and support staff.

Working closely with the Director Student Life, you will play a key role in ensuring that efficient models of services, systems, projects and processes are in place that support student wellbeing and ensure that demand for service is met. In addition, you will also be responsible for:

• Contributing to the management of programs, project, training and community capacity building activities that aim to address mental health and wellbeing, including gender-based violence prevention and response.

• Implementing a continuous improvement framework to ensure the delivery of quality and timely counselling services and other wellbeing initiatives, programs and projects that reflect best practice and the current higher education sector priorities.

• Ensuring that students in crisis and/or at risk are managed appropriately, including taking a key role in the management of critical incidents and providing expert advice to the Director Student Life and other senior managers.

• Contributing to strategic and operational planning for the Student Life portfolio to deliver high quality, evidence-based support for students that increase student success and wellbeing.

About You

You will be a dedicated leader, with the ability to motivate and develop high performing teams and foster a positive team environment. Your high-level communication skills, together with your planning and analytical skills, will be the key to your success, as you demonstrate your ability to provide strategic and operational leadership, communicate with multiple stakeholders with competing demands and manage crisis and risk situations.

The successful Manager, Counselling Service will also demonstrate:

• Registration as a Psychologist with the Psychological Board of Australia or eligibility for membership of the Australian Association of Social Workers.

• Demonstrated experience in providing professional supervision to a team of experienced counsellors, including psychologists and social workers.

• Proven ability to develop, deliver and evaluate effective services and programs that address wellbeing.

• Understanding of the Higher Education sector and factors that impact on wellbeing.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy 

• It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.

• For more information regarding this position, please contact Jodie Zada on 8201 2118.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
The National Manager, Service Delivery, Planning, and Coordination manages the Service Delivery relationship with Konica Minolta Customers. The role is responsible for ensuring high-level, consistent service delivery nationally, product reliability, and strong financial performance. The role provides leadership to our field service teams nationally. The role reviews and analyses the performance of our service teams using macro and micro data to ensure customer outcomes, profitability, and efficiency.

• Review and analyse financial data and provide input on improvement measures.
• Review and analyse service data to ensure compliance with company and customer KPIs, and identify and implement corrective actions when required.
• Collaborate with stakeholders to develop and implement the service strategy.
• Collaborate with service delivery teams across the regions to ensure the seamless delivery of service both during the installation and through the lifetime of the machine at the client site.
• Develop relationships with key KMI stakeholders and coordinate reporting and global strategy implementation.
• Review, analyse, and approve service pricing to ensure profitability.
• Outline policies and procedures for the service teams in the regions and oversee their adherence to the same.
• Set and review KPIs for State Service Delivery Managers to ensure target achievement.
• Engage with the regional services team to review and manage their progress against outlined targets.
• Coach, mentor and develop members of national service delivery and field service delivery teams.
• In collaboration with key internal stakeholders, work towards developing a technical training pathway for Field Service Engineers.

Who are we looking for?

• Ability to review and analyse financial and other data on a macro and micro level and provide appropriate recommendations.
• Ability to build and influence positive relationships across all levels of the business.
• Strong leadership and influencing skills.
• Print industry experience in a client service or IT related environment.
  As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with integrity as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

The Brand Manager for Dry Eye and Ocular Health has responsibility for the successful execution of approved marketing plans and through this, the achievement of sales and market share goals for the Dry Eye portfolio.

The Brand Manager is responsible for ensuring annual marketing budgets are adhered to and in ensuring activities are appropriately resourced and costed before implementation and for ensuring internal approval policies are adhered to.    

The Brand Manager is accountable for contributing to the development and implementation of the Company’s marketing plans.  This involves the preparation of a range of analytical information and informative documents and ensuring appropriate internal and external consultations have taken place within the Company. 

Specific activities include:

• Facilitate the development and internal review of promotional and point of sale material for the product portfolio with internal and external stakeholders

• Localisation of Global/International assets and campaigns as well as generate local specific materials

• Develop technical expertise, conduct product training and create promotional materials and sales tools in alignment with global and regional marketing expectations.

• Execution of tactical plans and communication of plans to sales staff via meetings, department meetings and via written and verbal communication.

• Develop and assist in promotions at various trade shows, professional speaking events and customer training programs. Participation in local and national conferences in order to gain insight from customer, competitive insight and execution of marketing requirements.

• Conduct customer surveys and market research to obtain market information about the organisation, department, dry eye products and services offered by the organisation.  Identification of market trends in industry to facilitate the development of promotional and point of sale material comparing the product with key competitors

• Implementation and management of media plans which includes liaising with agencies or publications directly to secure advertisements for publications.  Preparation of advertising, media releases and editorial contribution or a variety of publications and support of customer specific promotions where necessary.

• Monthly review of expenditure reporting and expense management of the product portfolio. 

• Monthly review of materials management forecasts to ensure appropriate inventory management to facilitate customer supply whilst ensuring appropriate financial management.

• Management of a cross functional team to ensure execution of brand initiatives, response to customer needs and communication of needs for the brand across the organisation. 

• Management of the day to day activities of the product portfolio including efficient and effective response to internal and external customer needs and to the needs of suppliers.

• Learn and be able to execute all required Alcon systems and process to enable the support and execution of brand plans and activity

Education

• Bachelor’s degree in Marketing, Commerce or Science

Experience requirements                                         

• >3 years experience in marketing management positions within consumer health / pharmaceutical / med device regulated environment

• Experience in both direct to consumer & healthcare professional marketing.

• Prior experience in product launches.

Preferred:

• Strong technical/clinical understanding of the eye and ideally the ophthalmic Vision Care business.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of Alcon product to customers.  The Customer Service Representative is also responsible for the provision of customer services to Alcon’s customers, internal departments, and consumers. The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.

This is a busy high volume role which requires someone to be able to multitask and be able to process a high number of orders along with taking calls.

• Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of RANs and credit notes by entering data accurately within Alcon’s business systems.  This requires a high level of attention to detail and understanding of Alcon’s systems and business relationships and how to extract or enter appropriate information

• Continuously access information sources, communications and training to update knowledge and to ensure information and procedures are current and delivered seamlessly and consistently in the Department and actively participate in the identification and development of service level improvements.

• Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour.

• Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and Prosthesis rebates.

• Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.
• Important to have high very high Attention to detail and skills to be able to manage high volume of workload.

Skills and Experience

• Accurate and quick data processing skills
• SAP experience 
• Good communication skills
• Attention to detail
• Problem solving
• Customer service experience in the Medical Device or Pharmaceutical industry preferred

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

• Customer In Store Marketing Support – In line with the Product Marketing Manager and Marketing manager, identify, design and manage supply of any In store POS, Sampling in line with the Corporate requirements and technical attributes of the product
• Explore, create and design ways for us to reward customer loyalty across target markets of Industry, Concrete, Sealing and Bonding, Flooring, Refurbishment, Building Finishing, Waterproofing and Roofing.
• Support customer activities relating to trade shows designed to promote Sika products to key buying groups.
• Design, Support and drive ways to share Product Knowledge with our Distribution network specifically across our professional network.
• Ensure consistent and relevant communication to our distribution network.
• Support the product release process to ensure that all stakeholders are effectively communicated to externally to ensure a successful implementation of new products or product optimisations. 
• Ensure the Sika Marketing Service in relation to Trade Show and Conferencing is set up to be primarily proactive.  Work with the sales and marketing co-ordinator to establish a clear budget and schedule of sales support items available to service sales driven activities.
• Foster strong relationships with internal cross-functional teams and any external suppliers, associations and industry bodies.
• Maintain regular communication with the Marketing Manager, Distribution Team, Sales Managers and key Sales people to actively seek opportunities to understand and build knowledge of the market and our competitors; and ensure all marketing activity is relevant and supported.
• Lead and execute any artwork requirements relating to Distribution Projects as required.
• Liaise and attend meetings and other company functions as necessary that helps in the performance of your duties and aid business and organisational development.
• Submission of Budget proposal and project scopes for approval and tracking committed and invoiced spend.
• Delegate and influence team in marketing and the broader business as required.
• Assist the Marketing Manager with Marketing Projects and tasks as required.