Total 853 communications officer job vacancies in Customer Service category in Australia

An exciting opportunity has become available for an enthusiastic and motivated self starter who has a passion for multi-tasking and organisation. Job responsibilities include but are not limited to:

• Answer incoming phone calls and greet visitors as required.
• Provide general administration support to the Service Manager and Service Supervisors.
• Assist with coordinating of service jobs and workflow, including timesheets.
• Provide other general administration duties, including management of stationery and mail collection.
• Assist with processing of purchase orders, invoicing and parts ordering.
• Assist Service Manager/supervisors with financial reports and cost analysis as required.
• Provide back-up to other admins as required by the business.

• Leading Not for profit Aged Care provider
• Increase your take home pay with not for profit salary packaging
• Permanenet Full-time OR 6 mth Full Time Maximum Term Contract 
• Hybrid role - office located in Hunters Hill
• Flexible start and finish times - Customer Care Centre operates 7am to 5.30pm Monday to Friday (optional weekend shifts available)

We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, NSW. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.

The Customer Care Officer is the first point of contact for our In-Home Service clients, and it is not a role for the faint hearted!  On any given day you will be taking calls from a busy queue, and simultaneously recording your interactions, for billing enquiries, transport requests, escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management. You will follow well defined and embedded processes and be comfortable thinking on your feet to account for individual variations.

The position works as part of a large collaborative team to ensure clients are provided with accurate and timely responses. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills.

To be successful in this role you will ideally have:

• Experience in Aged Care Services or similar
• An enthusiastic "Can Do" attitude
• Ability to identify issues, assist in solving them and adapt to changing circumstances
• Strong planning and organising skills with a high attention to detail
• Enjoy finding solutions to complex customer enquiries
• A passion to deliver a quality customer experience
• Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
• Exceptional verbal and active listening skills
• An empathetic approach with the ability to make complexity simple
• An excellent telephone manner and ability to build rapport
• Competent computer literacy with PC based applications (Word, Excel, Email, Internet, database)
• Ability to work autonomously, as part of a busy dedicated team

Why you'll love working with us:

• Opportunity to work within a values-based organisation, with caring at the heart of everything we do
• Supportive and inclusive team environment
• Access Salary Packaging to increase your take home pay
• Hybrid role and flexible start and finish times

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

If you are looking to make a positive impact, we'd love to hear from you. Apply online

Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.

• Permanent Full Time
• $73,776 per annum
• Work across the Hume Municipality 

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s customers.

What you’ll be doing:

• Deliver customer service from any frontline touch-point of the contact centre to deliver an omni-channel experience. This will include phone, face-to-face and online/digital channels, and rotation between customer contact centres within Hume City. 
• Efficiently and effectively manage complaints, enquiries and requests on all of Council’s services and operations.
• Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.
• Deliver a proactive and analytical approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
• Perform cashiering duties, receipting & balancing of cash float ensuring that there are no discrepancies at the end of day.
• Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes for our customers. 
• Develop positive and collaborative working relationships with other business units of Council to achieve positive outcomes for our customers.
• Maintain a strong commitment to social justice and inclusion, by providing respectful and culturally appropriate support to customers from culturally and linguistically diverse backgrounds, and people of all abilities.
• Facilitate the use of Council’s multilingual communication services to assist customers in their preferred language.
• Undertaken appropriate clerical and administrative tasks associated with customer requests and applications.

The skills and experience you’ll bring to the role:

• Demonstrated ability to utilise customer service and contact centre software applications including Telephony, Knowledge Management, Customer Management and/or Request tracking systems.
• Able to provide a high level of customer service in a multiskilled contact centre environment and face-to-face environment.
• Experienced at problem solving and able to employ empathy, good judgement, and flexibility to meet customer needs.
• Sound understanding of how to work with customers from culturally and linguistically diverse backgrounds.
• Ability to manage challenging customer conversations including customer complaints and feedback consistent with organisational policies, procedures, and values.
• Proficiency in a language other than English, relevant to Hume City’s community, is highly desirable.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.