Total 9 job vacancies by Nine

The Broadcast Audio and Comms Support Engineer role focuses on supporting audio and communications systems that deliver media across TV, streaming platforms, mobile, radio, and print, covering sports, news, and entertainment. 

Responsibilities include system support for stakeholders reliant on Broadcast Technology services, along with contributing to knowledge transfer, documentation, and user training. The role is part of a dynamic team that values innovation and encourages creative ideas to advance broadcasting operations in Australia.

Day to day you will: 

• Provide prompt, in-depth technical support of Broadcast systems and services.
• Manage the lifecycle of all incidents of assigned Broadcast systems and services.
• Provide assistance to all other Broadcast Technology teams as directed.
• Take ownership of the design, implementation and support of assigned Broadcast systems and services.
• Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services.
• Meet regularly with stakeholders to develop and adapt workflows, systems and services to meet business objectives.
• Act as a role model and mentor to all team members and stakeholders.

This role will require you to be available to support systems and services as required - out of hours, weekend and on-call work may be required.

The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.

Nine is seeking multiple Customer Service Representatives for full-time permanent and max-term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.

Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.

This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. 

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. 

Note: The start date for this position will be 29 October 2024.

Key Responsibilities:

• Deliver world-class frontline customer service that meets or exceeds customer experience targets.
• Manage customer interactions via phone, email, live chat, and web forms.
• Participate in mandatory in-office sessions during induction.

The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

Ideally you have worked with Salesforce over the last couple of years, have a focus on industry cloud solutions, and are comfortable working from implementation to adoption. 

Role responsibilities

• User Management: Create, manage, and deactivate user accounts, roles, and permissions to ensure data security and accessibility.
• System Maintenance: Monitor and maintain system performance, security, and data integrity.
• Customisation: Customise Salesforce applications, including the creation of reports, dashboards, page layouts, and workflow automation.
• Data Management: Perform data imports, exports, backups, and cleansing to maintain high-quality data standards.
• Training & Support: Provide training and ongoing support to users, helping them to navigate the platform and utilise its features effectively.
• Documentation: Develop and maintain documentation of system configurations, processes, and user procedures.
• Collaboration: Work with various departments to gather requirements, deliver solutions, and enhance the Salesforce platform to meet evolving business needs.
• Updates & Releases: Stay up-to-date with Salesforce releases and new features; assess their impact and implement necessary updates.

Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

Nine is looking for multiple Customer Service Representatives that are available for full-time permanent and max-term employment to join Australian Metro Publishing's Customer Service Centre team in Sydney. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Responsibilities include but are not limited to:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be September 17th.

Join our cyber security team and be part of transforming our digital experience and delivering innovative capabilities for Nine.  We offer a flexible working environment in a culturally diverse and high functioning team. 

This is an expansion of the Cyber Security Engineering team, focused on managing End User risk - configuring, maintaining, and continuously improving cyber security tools such as Cloud Access Security Broker, Zero Trust Network Access, Cloud DLP, Secure Web Gateway, Endpoint Privilege, and EndPoint Management. This will include reviewing and improving monitoring and access controls for other critical SaaS services such as Google Workspace, Slack, JIRA, Confluence.

You will work alongside other members of the Cyber Security Engineering team who are responsible for researching, architecting and implementing Cyber Security capabilities for the Nine group.

This role will also be exposed to other Cyber Security tools, including endpoint privilege, vulnerability management and identity tools amongst others.

The Cyber Security Support Engineer plays a crucial role in safeguarding Nine’s critical systems and data by overseeing key controls that protect Nine’s data and content.  This role involves maintaining and tuning robust policy settings that control access to key applications and portals, managing access to applications, troubleshooting cyber security application issues and responding to service interruptions and incidents. 

This role will also assist the team in performing other key security functions such as vulnerability management, help coordinate vulnerability remediation efforts, and ensure continuous improvement of security posture. Other cyber security engineering tasks involve product evaluation and implementation, risk management and security incident response. 

Key accountabilities of this role is to:

• Implement, configure, and maintain endpoint solutions to securely manage, monitor, and control access.

• Define and enforce policies and procedures for the management of endpoints ensuring compliance with industry standards and regulations.

• Conduct regular reviews and assessments to identify and remediate security risks related to SWG, CASB and DLP.

• Monitor and audit privileged activities, ensuring compliance with policies and promptly addressing any anomalies or security incidents.

• Conduct regular vulnerability assessments, penetration tests, and security scans on systems, networks, and applications to identify vulnerabilities and weaknesses.

• Stay informed about emerging threats and vulnerabilities by monitoring security advisories, research reports, and threat intelligence sources.

• Translate threat intelligence into actionable insights for managing end user risk

The Cyber Security team provides governance, audit, control, and operational Cyber Security capabilities to support business and operational objectives of Nine group. Minimising friction and managing appropriate risk are key tenets of the team.  The Security team works closely with the Security Cloud Practice, Product Engineering, Network and Infrastructure and Services teams to collaboratively manage cyber controls.

As the Application Support Engineer, Identity, Governance and Administration (IGA), you will be responsible for managing the identity systems, services and environments.  This is an important role within the cyber security team and will provide an opportunity for someone to contribute to a significant uplift in Nines security posture.  This is a permanent full time opportunity. 

Key accountabilities of this role is to 

• Be accountable for providing the operational support of Nine's identity and access management (IDAM) systems and assist with their ongoing deployment.

• Identify ways to improve performance and stability of the services and applications through continuous improvement and automation.

• Collaborate with Nines IDAM stakeholders and contribute to the deployment and improvement plans for the Identity roadmap.

• Work closely with the SOC, functional and technical teams to provide timely resolution of level 2 and 3 identity related incidents and problems.

• Work with application owners to assess and prioritise their readiness to be on-boarded to the identity and access management system and lead the onboarding.

• Perform user access reviews to ensure the principle of least privilege is enforced throughout the organisation.

• Work closely with the cyber risk team to enforce access control policies, standards and guidelines.

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Day to day you will:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be Tuesday 12th March.